1) Unusual Login Symptoms / Behaviours
If you experience unusual symptoms while logging on to Internet Banking, such as if your computer appears to hang for a short while, or if you are requested to enter your logon password and security code multiple times, please contact our customer service hotline immediately. Please refer to 'Need Assistance?' box on the right for our contact details.

2) Notification of Internet Banking Transactions
If you receive an SMS alert on your mobile phone, or a paper advice for a transaction you have not performed or a beneficiary you have not added, please contact our customer service hotline immediately. Please refer to 'Need Assistance?' box on the right for our contact details.

3) Cards Fraud
The industry recently reported a number of cards frauds where cards and PIN numbers being compromised in the United Arab Emirates ("UAE"). Click here for more details on cards fraud.

4) Phone Scams
Reported cases of phone scams are on the rise as tricksters are coming up with new and innovative scams (eg. kidnap, lottery) to convince victims to part with their money. Please click here for useful information to help you identify some common scams.

5) Phishing Alerts
Typically, these spoofed emails request the recipients to follow a hyperlink to provide logon credentials, security codes and contact details. Click here to learn more about phishing alerts.

6) Phone Alert
Please be reminded that when you call us, you may be asked to input your Password or PIN for authentication. However, do not reveal your Password, PIN or security code during the call, as no call centre representative will ask for this over the phone.

7) Spyware
Is Spyware hiding in your PC? This software might transmit your information to unauthorised parties without your consent. Concerned about online security? Click here to find out more.

8) Secure Sockets Layer (SSL)
Make sure you are connected to the official HSBC site before keying in any confidential data. Click here to find out more