To protect your personal interests, repeated incorrect submissions of your Password or Security Code will disable your access to Internet Banking.
Internet Security Notice (September 2011)
It has come to our attention that variants of the SpyEye malware are targeting Singapore internet banking web sites and we would like to remind our customers to update their anti-virus software with the latest virus signatures.
This malicious programme infects your computer and at the login stage, is able to steal your internet banking login information such as your username, password and security code.
You may experience the following if you have accessed your internet banking from an infected computer:
1) see the following screen asking you to wait for 1-10 minutes
2) be prompted repeatedly to enter your username, password or security code.
Action:
You are advised not to proceed with the transaction and should immediately have your computer scanned for malware.
Please call our 24 hour Customer Service hotline on 1800- 4722 669 (in Singapore) or (65) 6-HSBC NOW (4722 669) (from overseas). For corporate customers, please call our customer service centre on 1800-216 9008 in Singapore or (65) 6216 9008 from overseas.
1.
Phishing Alerts
Typically, these spoofed e-mails request the recipients to follow a hyperlink to provide log on credentials, security codes and contact details. Click here to learn more about phishing alerts.
2.
Notification of Internet Banking Transactions
If you receive an SMS alert or a paper advice for a transaction you have not performed or a beneficiary you have not added, please contact our customer service hotline immediately.
3.
Unusual Login Symptoms / Behaviours
If you experience unusual symptoms while logging on to Internet Banking, such as if your computer appears to hang for a short while, or if you are requested to enter your logon password and security code multiple times, please contact our customer service hotline immediately.
4.
Cards Fraud
The industry recently reported a number of cards frauds where cards and PIN numbers being compromised in the United Arab Emirates ("UAE"). Click here for more details on cards fraud.
5.
Phone Scams
Reported cases of phone scams are on the rise as tricksters are coming up with new and innovative scams (eg. kidnap, lottery) to convince victims to part with their money. Please click here for useful information to help you identify some common scams.
6.
Phone Alert
Please be reminded that when you call us, you may be asked to input your Password or PIN for authentication. However, do not reveal your Password, PIN or security code during the call, as no call centre representative will ask for this over the phone.
7.
Spyware
Is Spyware hiding in your PC? This software might transmit your information to unauthorised parties without your consent. Concerned about online security? Click here to find out more.
8.
Secure Sockets Layer (SSL)
Make sure you are connected to the official HSBC site before keying in any confidential data. Click here to find out more
Personal Internet Banking
- Call our customer service hotline on 1800-HSBC NOW (4722 669) in Singapore or (65) 6-HSBC NOW (4722 669) from overseas.
- For Premier customers, you can call us on 1800-227 8889 (in Singapore) or call collect to (65) 6216 9080 (from overseas).
- E-mail us at direct@hsbc.com.sg.
- Click here for a step-by-step online guide to Personal Internet Banking.
Business Internet Banking
- Call our customer service centre on 1800-216 9008 in Singapore or (65) 6216 9008 from overseas.
- E-mail us at contact@hsbc.com.sg.
- Click here for a step-by-step online guide to Business Internet Banking.
Forgot username or password
Please call our customer service hotline/centre. Alternatively, you can refer to the step-by-step online guides for password reset.
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