1) Cards Fraud
The industry recently reported a number of cards frauds where cards and PIN numbers being compromised in the United Arab Emirates ("UAE") resulting in unauthorised cash withdrawals on customers' debit and credit cards. If you have recently performed cash transactions in the UAE, you should immediately change your PIN number if you have not been contacted by HSBC to replace your card.

Click here for more details on cards fraud.

2) Phone Scams
Reported cases of phone scams are on the rise as tricksters are coming up with new and innovative scams (eg. kidnap, lottery) to convince victims to part with their money. Please click here for useful information to help you identify some common scams and avoid falling prey to fraudsters.

3) Phishing Alerts
There has been many phishing emails received by HSBC customers recently. Typically, these spoofed emails request the recipients to follow a hyperlink to provide logon credentials, security codes and contact details. This kind of email may target any financial company including HSBC.

Please remember:
- HSBC will never include a hyperlink in our email that will lead our customers to a login page or a website that directly solicits such confidential information
- HSBC will never ask for our customers' passwords, PINs or security codes over the email, phone or in person
- Ignore and delete the email, do not respond to sender.

Click here to learn more on phishing alerts.

4)Phone Alert
Please be reminded that when you call us, you may be asked to input your Password or PIN for authentication. However, do not speak out the Password, PIN or security code during the call, as no call centre representative will ever ask for this over the phone. If you have forgotten your Password or PIN, a few questions relating to your personal information, NOT your Passwords or PIN, will be asked for authentication.

5)Spyware
Is Spyware hiding in your PC? This software might transmit your information to unauthorised parties without your consent.

Concerned about online security? Click here to find out more.

If you have logged on since 6 August 2006, please proceed to input your Username above and click the "Continue" button to proceed.

If you have not logged on since 6 August 2006, please click here, complete and return this form to us.

Under new rules introduced by the Monetary Authority of Singapore in relation to the prevention of money laundering and the countering of terrorist financing, wire transfer messages relating to certain wire transfers initiated by any bank in Singapore on behalf of a customer must with effect from 1 July 2007, include certain prescribed information including, in addition to the customer's name and account number, their address or their unique identification number or their date and place of birth.

In response to these rules, from the 1 July 2007 all wire transfer messages relating to wire transfers effected on behalf of our customers will include the customer's name, account number and address held in our records. By initiating a wire transfer through the Bank, a customer will be deemed to have consented to the inclusion of these or any alternative details referred to in the new rules in the wire transfer message.

 

Please proceed to input your Username above and click the "Continue" button to proceed.

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Call us on 1800-HSBC NOW (4722 669) in Singapore or (65) 6-HSBC NOW (4722 669) from overseas.

For Business Internet Banking users:
Contact our Corporate Call Centre on 1800 216 9008 (Singapore) or 65 6216 9008 (overseas) or email us at contact@hsbc.com.sg for assistance.