Business Internet Banking is a suite of online services that allows you to manage your company's banking activities safely and efficiently from the comfort of your office. It allows you to access your accounts and carry out a range of transactions where and when it suits you.

Who is eligible to apply for Business Internet Banking?

Sole proprietors / Partnerships / Companies / Clubs / Associations / Societies who open corporate accounts with HSBC Singapore are eligible to apply for this Business Internet Banking service.

How do I apply?

You may approach your Relationship Manager or visit our website at www.hsbc.com.sg to obtain the necessary application forms. Please forward your completed application form together with all supporting documents e.g. Board Resolution and copies of NRIC/Passports, to any of our branches, your Relationship Manager or by post to (The Hongkong and Shanghai Banking Corporation Limited, SOC - Electronic Banking Operations, Robinson Road P O Box 896 Singapore 901746).

When your application for Business Internet Banking is approved, your nominated Primary User(s) will receive their Welcome Package containing the Business Internet Banking ID, Quick Reference Guide and Security Device as well as the Activation Code Pin Mailer by 2 separate mails for them to log in to the service.

Is Business Internet Banking available 24 hours?

Yes, it is. You can access the service around-the-clock, seven days a week. However, some transactions made outside working (or specific) hours will be processed the next working day. Please click on the "Cut-off times" link within Business Internet Banking for more details.

What accounts can I operate through Business Internet Banking?

All accounts opened under the same Business Name and Business Registration Number will be accessible via Business Internet Banking.

Can I sign up for more than 1 user for the service?

You may appoint up to 3 Primary Users for the service. The Primary User(s) can in turn appoint Secondary User(s) who can perform any or all functions authorised by the Primary User(s) other than access to set up and maintenance of User Access profiles.

Can I access Business Internet Banking when I am overseas?

Yes. With your User Name, Password and Security Device, you will be able to access your Business Internet Banking account securely at your own convenience, regardless of where you are located.

You can access Business Internet Banking service by logging onto www.hsbc.com.sg with your Username, Password and Security Device, 24 hours a day, 7 days a week.

If I want to update my User or Company profile, what must I do?

For specific changes to your Primary User or Company profile, please write in to us using the appropriate Business Internet Banking Change Forms.

These Forms can be obtained from our website at www.hsbc.com.sg. Your Primary User(s) can effect profile changes for Secondary User(s).

How can I get assistance if I experience difficulties using the Business Internet Banking Service?

You can obtain assistance by reading the FAQ, online Help (within BIB) or Quick Reference Guide delivered to you upon successful application. Alternatively, you may wish to contact our customer service hotline on 1800 216 9008 (Singapore) or 65 6216 9008 (overseas) or email us at contact@hsbc.com.sg for assistance.

Can I include other subsidiary accounts in the service?

Yes, as the Main Applicant, you may include up to 8 other Associate Applicants for this service. However, please note that each of these individual Associate Applicants must also complete a Letter of Authority and relevant Board Resolution/Mandate and attach these together with the completed Application Form and Authorisation Change Form.

What should I do if there are disputes arising from Business Internet Banking Service?

When there are disputes arising from Business Internet Banking Service, you should contact the bank either through the Mail function under the Customer Services option after logging onto Business Internet Banking, or contact our customer service hotline hotline on 1800 216 9008 (local) or 65 6216 9008 (overseas).

What happens when I notify the bank of disputes?

When disputes are notified via e-mail, the Bank will acknowledge the notice within 24 hours of receipt of the e-mail.

When disputes are notified via telephone, the Bank will obtain the necessary details of the dispute on receipt of the telephone call.

The bank may contact you to obtain further details or clarification of the dispute.

When will the bank commence investigations of a dispute?

When disputes are notified to the bank during banking hours, and sufficient details have been obtained from you, the bank will commence investigations on the same working day or next working day.

When disputes are notified to the bank outside banking hours, and sufficient details have been obtained from you, the bank will commence investigations on the next working day.

How long will investigations of a dispute take?

When the bank has obtained the necessary details, the bank will give you an indicative time of when investigations are likely to be completed.

In the event that the bank requires more time than originally anticipated, you will be notified and a new indicative time given for investigations to be completed.

On completion of investigations, the bank will immediately contact you either via e-mail or telephone with a view to resolving the dispute.