Business Internet Banking

How secure is your Business Internet Banking?

Your online security is our utmost priority. Business Internet Banking incorporates security features designed to help protect the integrity of your accounts and banking information as follows:

• Unique Business Internet Banking username and password. Password is protected during registration and subsequent log-ins
• Business Internet Banking Activation Code for one-time Activation;
• Use of Security Device which generates random Security Codes for one-time use required to logon to and transact on Business Internet Banking;
• 128-bit encryption

Before you log on to Business Internet Banking, for security purposes, please ensure all other Internet sessions, i.e. browser windows, are closed.

What is a good password?

• A good password is one that is long enough and unusual enough that an exhaustive search (such as by using a dictionary) is not likely to reveal it.
• A good password should be easy for you to remember but difficult for someone else to guess.
• Use a password of at least eight characters.
• Do NOT use something obvious or easily traceable to you, such as your telephone number, birthday , or the name of your family members.
• Do NOT use an ordinary English word, a familiar jargon term, famous characters or a password that you have previously used.
• Create a password from a combination of letters and numbers, use both upper and lower case. Memorise your password.
• Do NOT write it down or reveal it to anyone.

How can I keep my account matters safe?

Passwords should be changed on a regular basis. Passwords must be kept confidential at all times and not be disclosed to anyone. Please note that HSBC will NEVER ask for your password. Passwords should be memorised and not be written down or stored in the computer hard disk, diskettes or other insecure devices.


Ensure that the browser and application software used is upgraded to support 128-bit encryption or a higher encryption standard.

Whenever you are logged on to Business Internet Banking, please check that the initial letters of the web site address changes from http:// to https:// and the bottom right hand corner of the screen shows one of these secure symbols:

Before you log on to Business Internet Banking, for security purposes, please ensure all other Internet sessions, i.e. browser windows, are closed.

Always remember to log off properly from your Internet Banking session before visiting other web sites.

Whenever security updates and patches are made available by your PC/browser vendor, always ensure that you download and apply them because they are designed to provide you with protection from known possible security problems. If you require further assistance, you may wish to contact your PC/browser vendor.

What other security tips do you offer?

Please refer to your hard copy of Security Guide or you may visit our Security and Protection page for an updated version.

How do I know if I am connected to HSBC and not other parties?

Always type www.hsbc.com.sg directly into the address bar of the browser. Do not access your internet banking service through hyperlinks embedded in emails

What is a firewall and do we need one?

We recommend that your business and users install a firewall to help protect the computers and network used for Business Internet Banking. A firewall can be either software or hardware, or a combination of both.

Firewalls are designed to securely separate the Internet from your computer system. When properly configured, a firewall will block all unauthorised message from coming in or going out of your computer network.

Can I exit Business Internet Banking by closing the browser window?

Please log off from the Business Internet Banking page and close all open browsers to completely end your secured online session.

What should I do if I suspect that there are fraudulent transactions on my accounts?

Please kindly contact our 24-hour customer service hotline on 1800 216 9008 (Singapore) or 65 6216 9008 (overseas) immediately.