A Security Device is a small and portable electronic device, which generates random Security Codes for one-time use required to logon to and transact on Business Internet Banking.

Why do I need a Security Device?

HSBC is committed to safeguarding your sensitive financial information. The Security Device provides 2-factor authentication to further enhance the security of your online banking session. Each Security Device generates Security Codes unique to the user's account.

What is a Security Code?

A Security Code is a single-use numeric value used to access your Business Internet Banking service. These Security Codes are used in conjunction with your Username and Password to authenticate yourself on Business Internet Banking.

What is the serial number of the Security Device?

It is a unique 10-digit number found on the back of your device. As each Security Device has a unique serial number, you cannot use someone else's Security Device. Similarly, you should not lend your Security Device to anyone else.

How do I get a Security Device?

If you are a new user of Business Internet Banking, we will send you a Security Device in the mail when you register for the service.
You should receive your Security Device within five to seven working days after submitting your application. For customers with overseas mailing addresses, the Security Device may take up to 12 working days from the day of the registration, depending on your local post schedule.

When do I use a Security Device?

You will need the Security Device to complete the set-up of your Business Internet Banking service and each time you logon. Certain online transactions and services will require an additional Security Code for verification.

How do I use my Security Device?

To get a Security Code, press the triangular button on the Security Device. Your Security Code will be shown in the display window for a short time interval and will turn off automatically or when you press the button again. If you cannot obtain the Security Code within the time interval, simply press the button again to generate a new Security Code.

Once you have your Security Code, simply type it into the screen using your computer's keyboard.

How do you know I am entering the correct Security Code?

When you set up your Business Internet Banking service, your Security Device becomes linked to your username - only you can use it. When you enter a Security Code, we check to make sure that the Security Code was generated by your Security Device. If you enter an incorrect Security Code, you will be prompted to enter a new one.

Is there a fee for a Security Device?

There is no fee for a Security Device issued when you first apply for Business Internet Banking. However, if you lose or damage the Security Device issued to you, a replacement fee of S$10 (not including any courier charges if delivered to overseas address) will be charged to your company. If your original Security Device is faulty or running low on battery, you may contact our customer service hotline on 1800 216 9008 (Singapore) / (65) 6216 9008 (overseas) for a free replacement.

What do I do if I lose or break my Security Device?

Primary Users should call our customer service hotline on 1800 216 9008 (Singapore) / (65) 6216 9008 (overseas) to request for a replacement.

Secondary Users should ask their company's Primary User to order a replacement Security Device on their behalf.

I am a Primary User, how do I request a new Security Device for another Secondary User?

If the Secondary User loses the security device prior to registration, you need to delete the Secondary User profile and create a new one. If the Secondary User loses the security device after registration, you need to send a secured email requesting for a replacement security device for the Secondary User.

Can I use more than one Security Device at a time?

Because your Business Internet Banking service is linked to your Security Device, it is not possible to use more than one Security Device at a time.

I am a signer on more than one company account, do I need multiple Security Devices?

No, you do not need multiple Security Devices. You can use the same Security Device to view any accounts for which you have access rights via Business Internet Banking.

I don't have my Security Device with me today, can I get into Business Internet Banking?

For the security of your Business Internet Banking Service, you cannot logon without your Security Device.

When I try to enter the Security Code I keep getting an error message.

Please call our customer service hotline on 1800 216 9008 (Singapore) / (65) 6216 9008 (overseas) for assistance.

What does the message "BATT#" mean?

The “BATT#” message appears when your Security Device battery is running low. You cannot replace the battery in this device but will need to request a new one. Primary Users should call our customer service hotline on 1800 216 9008 (Singapore) / (65) 6216 9008 (overseas).

Secondary Users should ask their Primary User to order a new Security Device on their behalf.

How long will the battery last?

The battery is designed to last three to five years.

Can I use my existing and replacement Security Devices concurrently?

No. Once you start using your replacement Security Device, your existing Security Device will automatically became invalidated.

How do I dispose of my Security Device?

Your Security Device contains a battery so we recommend that you dispose of it in the same environment-friendly manner you would dispose of other battery-operated items.