Business Internet Banking

Account Information

How do I view new Export DCs advised to me?

You can go to 'Account Information' under Trade and Supply Chain to view the Export DCs.

 

Import DC Applications/amendments

Which account should I use in order to issue a Documentary Credit (DC)?

Import accounts registered in your user's profile can be used to issue DCs. Whether the user can submit the DC to the Bank is subjected to the transaction limit assigned to this user for this account. Please check with the primary user who assigns limits for various users.

If I cannot finish typing a DC application or amendment in one go, what can I do?

You can save the DC application or amendment by clicking the 'Save Incomplete' button at the top/bottom of the DC application or DC amendment page. Saved DC application or DC amendment are stored as 'Incomplete' status. They are not submitted to the Bank.

'Incomplete' DCs without any changes made, for the past 30 days from the date of the capture, will be automatically purged from the system.

Can I get someone to type a DC for me, but at the same time ensure that the DC can only be issued after I have reviewed it?

You can do so by assigning different signature groups and transaction limits to different users. Users who have no signature group and limit but with DC Application/Amendment rights can prepare DC, but are unable to authorise the submission of the DC to the Bank. The DC application has to be authorised by another user with sufficient transaction limit and with the appropriate signature groups before it is transmitted to the Bank.

Would a DC number be assigned online after I have submitted the DC application?

No, DC number will only be assigned after the DC has been issued and sent out by the Bank.

How can I know if HSBC has issued the DC for me?

Once the DC has been issued by HSBC, the status of the DC will change from 'Submitted' to 'Issued'. You can go to 'Account Information' under 'Trade and Supply Chain' to retrieve the latest status of the DC.

How can I amend or cancel a DC after submission?

For DC that has not been issued by the Bank yet, you should contact our staff in Trade and Supply Chain directly to amend/cancel the DC.
For DC that has been issued by the Bank, you can submit a DC amendment using Business Internet Banking and input all the amendment details accordingly.

Can I issue an amendment via Business Internet Banking if the original DC is not submitted via Business Internet Banking?

Yes. You can apply for a DC amendment on Business Internet Banking, provided that the original DC has already been issued.

How many DC amendments can I apply on the same DC?

You can apply unlimited number of DC amendments, provided that the Bank has already issued the original DC and/or the previous amendments.

If I submit a DC application or DC amendment via Business Internet Banking, when and how would the charges be collected?

Charges would be debited automatically from the selected current account.

 

Trade Templates & Lists

What is template? What is it used for?

A template is a model document, which is filled with the information used frequently, such as applicant's and beneficiary's details, clauses and terms and conditions. Template can be saved in the course of filling out a DC application or created on its own.

Templates are used to facilitate the creation of DC application form, with terms and conditions very similar to previous transactions. It saves input effort and helps to avoid typing mistakes.

The trade templates and lists feature is an assignable service under Business Internet Banking.

Is there anyway to keep my details and my beneficiaries' details so that I don't have to retype them everytime when I apply a new DC?

You may save your details and the beneficiaries' details in the Applicant List and Beneficiary List respectively. Information from the Applicant/Beneficiary List can be retrieved online during DC application.

The trade templates and lists feature is an assignable service under Business Internet Banking.

 

Import Bill instructions

How do I submit Import Bill instructions?

You can go to 'Import Bill instructions" under Trade and Supply Chain. Import bills that are 10 days from due date will be displayed for your action. Click on the Bill reference and the bill details will be shown to you. Proceed to select your payment method, input all the necessary information and click 'Submit'

Will I be able to view discrepancies when submitting Import Bill Instructions?

Yes. Discrepancies will be listed for your selection to accept or reject the discrepancies.

Can I get someone to prepare the import bills instructions for me, but at the same time ensure that I review the transaction before it is transmitted to the bank?

You can do so by assigning different signature groups and transaction limits to different users.
Users who have no signature group and limit but with Import Bill instruction rights can prepare, but are unable to authorise the submission to the Bank. The import bill instruction has to be first authorised by another user with sufficient transaction limit and of appropriate signature groups before it is transmitted to the Bank.

 

Export DC transfer

How do I submit an application for transfer of Export DC?

You can go to 'Export DC transfer' under Trade and Supply Chain. Click on the DC that you wish to transfer.
You will see these options: Partial transfer with substitution of invoices or Partial transfer without substitution of invoices or Full transfer of the DC in its entirety.
Click on one of these options, complete the details and click "Submit".

 

Facilities

What is 'Facilities' referring to? What information is available in the 'Facilities' function/tab?

Trade facilities such as import and export lines granted by the Bank to your company can be viewed online. Information displayed under 'Facilities' include the  limit granted, the outstanding amount and available amount.

How up-to-date is the facilities information shown on the screen?

Facility information is updated real-time.

How can I get more details on the accounts and/or facilities shown on the screen?

For facilities where additional information is available, you can move the mouse over the red arrow in the Action column.   You will see that there are hyperlinks, which you can click on to get more information.

 

General

What should I do if I encounter an message saying "Transaction amount exceeds the maximum amount specified for all signature groups" when submitting DC application/amendment or Import bill instructions?

You can go to "Account Control Setup and Change" under " Access and Security". From there, click on the Account Number to change the signature limits.