Risks

Due to the open nature of the Internet, the Bank cannot guarantee the complete security of your transactions from hacking, unauthorised access, virus attacks and other deliberate attempts by third parties in breaching the latest security features which have been put in place. Please refer to the Business Internet Banking Disclaimer and Internet Privacy Statement.

You can, and are required to pursuant to our Terms and Conditions for registering for Business Internet Banking, protect yourself against some of the security risks by ensuring that you do not in any circumstances disclose your Username and/or Password to anyone. Please note that HSBC will never ask for your Password. The Bank will not be responsible for any losses that you may incur if you fail to comply with the terms and conditions and to observe the security tips.

On the Bank's part, all reasonably practicable steps will be taken to ensure that your transactions are secure, including the installation of security features which are designed to keep all communication private and confidential. Provided that the Bank has taken such steps, the Bank will not be responsible for any losses that you may incur in the event unauthorised transactions are effected on your accounts, even if you have complied with our terms and conditions and observed the security tips. Further, the Bank is also not responsible for the consequences of any virus or other destructive features, which may adversely affect your hardware, software or equipment.

If you discover unauthorised transactions on your accounts, please contact our Corporate Call Centre on 1800 216 9008 (local) or 65 6216 9008 (overseas) to suspend the service immediately. Failure to do so may render you liable for the unauthorised transactions, which you may not otherwise be liable for.

The use of the internet is subject to other risks which are not of a security nature described above but which arise from factors beyond the Bank's control, for example failure of communication networks, mechanical failures, power failures, malfunction, breakdown or inadequacy of equipment. These risks may result in your requests or transactions being delayed, lost or inaccurately transmitted and may cause you to suffer losses. Unless the Bank has been grossly negligent, the Bank will not be responsible for such losses.

Apart from the above risks, we also wish to advise that due to unexpected communication network volumes and failures; there may be a time lag in transmission of information and communication via the Internet. Accordingly your requests or transactions may not be carried out within the time frames anticipated.