How to activate your HSBC cards?

For security purposes, in order to use your ATM, Debit or Credit Card, you will need to activate them.

Important notice
Please ensure your mobile phone number is updated in our records before you activate your card.
You can update your personal particulars via internet banking, visit one of our branches or completing the change of personal particulars form and mailing it back to us.

1. HSBC Premier MasterCard Credit Card
2. HSBC Premier Debit Card
3. HSBC Premier ATM Card
4. HSBC Visa Infinite Credit Card
5. HSBC Advance Visa Platinum Credit Card
6. HSBC Advance Debit Card
7. HSBC Visa Platinum Credit Card/Revolution Credit Card
8. HSBC Visa Platinum Debit Card/Classic Credit Card
9. HSBC ATM Card

How to reset your Phonebanking PIN?

1. For new customers
2. For existing customers



1. HSBC Premier MasterCard Credit Card

How to activate your card:

Step 1 - Call our activation hotline at 1800-227 8889^

Step 2 - Select '1' for Credit Card Activation

How to enrol for overseas ATM transactions and overseas retail purchases:

Step 1 - Call our activation hotline at 1800-227 8889^

Step 2 - Select '2' for Overseas Enrolment

^If you are overseas, please call our activation hotline at (65) 6-227 8889.



2. HSBC Premier Debit Card

How to activate your card:

Step 1 - Call our activation hotline at 1800-227 8889^

Step 2 - Select '1' for Debit Card Activation

How to enrol for overseas ATM transactions and overseas retail purchases:

Step 1 - Call our activation hotline at 1800-227 8889^

Step 2 - Select '2' for Overseas Enrolment

^If you are overseas, please call our activation hotline at (65) 6-227 8889.

3. HSBC Premier ATM Card

How to activate your card:

Step 1 - Call our activation hotline at 1800-227 8889^

Step 2 - Select '1' for ATM Card Activation

How to enrol for overseas ATM transactions:

Step 1 - Call our activation hotline at 1800-227 8889^

Step 2 - Select '2' for Overseas Enrolment

^If you are overseas, please call our activation hotline at (65) 6-227 8889.

4. HSBC Visa Infinite Credit Card

How to activate your card:

Step 1 - Call our activation hotline at 1800-227 8811^

Step 2 - Select '1' for Credit Card Activation

How to enrol for overseas ATM transactions and overseas retail purchases:

Step 1 - Call our activation hotline at 1800-227 8811^

Step 2 - Select '2' for Overseas Enrolment

^If you are overseas, please call our activation hotline at (65) 6227 8811.

5. HSBC Advance Visa Credit Card

How to activate your card:

Step 1 - Call our activation hotline at 1800-227 8886^

Step 2 - Select '1' for Credit Card Activation

How to enrol for overseas ATM transactions and overseas retail purchases:

Step 1 - Call our activation hotline at 1800-227 8886^

Step 2 - Select '2' for Overseas Enrolment

^If you are overseas, please call our activation hotline at (65) 6-227 8886.

6. HSBC Advance Debit Card

How to activate your card:

Step 1 - Call our activation hotline at 1800-227 8886^

Step 2 - Select '1' for Debit Card Activation

How to enrol for overseas ATM transactions and overseas retail purchases:

Step 1 - Call our activation hotline at 1800-227 8886^

Step 2 - Select '2' for Overseas Enrolment

^ If you are overseas, please call our activation hotline at (65) 6-227 8886.

7. HSBC Visa Platinum/HSBC's Revolution Visa Credit Card

How to activate your card:

Step 1 - Call our activation hotline at 1800-227 6868^

Step 2 - Select '1' for Credit Card Activation

How to enrol for overseas ATM transactions and overseas retail purchases:

Step 1 - Call our activation hotline at 1800-227 6868^

Step 2 - Select '2' for Overseas Enrolment

^If you are overseas, please call our activation hotline at (65) 6-227 6868.

8. HSBC Visa Platinum Debit/Classic Credit Card

How to activate your card:

Step 1 - Call our activation hotline at 1800-HSBC NOW (4722 669)^

Step 2 - Select '1' for Credit Card Activation

How to enrol for overseas ATM transactions and overseas retail purchases:

Step 1 - Call our activation hotline at 1800-HSBC NOW (4722 669)^

Step 2 - Select '2' for Overseas Enrolment

^If you are overseas, please call our activation hotline at (65) 6-HSBC NOW (4722 669).

9. HSBC ATM Card

How to activate your card:

Step 1 - Call our activation hotline at 1800-4722 669^

Step 2 - Select '1' for ATM Card Activation

How to enrol for overseas ATM transactions:

Step 1 - Call our activation hotline at 1800-4722 669^

Step 2 - Select '2' for Overseas Enrolment

^If you are overseas, please call our activation hotline at (65) 64722 669.

How to reset your Phonebanking PIN?

1. For new customer, please follow the steps below to reset your Phonebanking PIN:

Step 1 - Call in to HSBCNOW

Step 2 - Press 1 for banking service or Press 2 for Credit Card services

Step 3 - Enter your 10 digit Phone banking number (PBN) or 16 digit credit card number

Step 4 - Enter the One Time Password (OTP) that is sent to your registered mobile number

Step 5 - Enter a new 6 digit PIN number of your choice twice

Pin successfully set

2. For existing customer, please follow the steps below to reset your Phonebanking PIN:

Step 1 - Call in to HSBCNOW

Step 2 - Press 1 for banking service or Press 2 for Credit Card services

Step 3 - Enter your 10 digit Phone banking number (PBN) or 16 digit credit card number and press # when prompt for PIN

Step 4 - Press 2 to reset your Phonebanking PIN for accessing the full automated Phonebanking services

Step 5 - Enter the One Time Password (OTP) that is sent to your registered mobile number

Step 6 - Enter a new 6 digit PIN number of your choice twice

Pin successfully set

** Please note that your phonebanking third party transfer option will be de-activated once you have done a successful pin change.

To re-activate your third party transfer option, please click here and download the form ("change of personal particulars and contact details"). Kindly complete and mail back to us.