The world's local bank
Frequently Asked Questions
1. What is the criteria to apply for an HSBC credit cards?
Individuals who are 21 years and above with a minimum annual income of S$50,000 for HSBC Platinum card and S$30,000 for Gold Visa or MasterCard card. A minimum annual income of S$40,000 for self-employed applies. Supplementary card applicants must be at least 18 years of age.
2. What are the documents required?
For salaried employees
Latest computerised payslip or latest Notice of Assessment or last six months' CPF statements to be submitted electronically via www.hsbc.com.sg.
For self-employed and commission-based earners
Last two years' Notice of Assessment
For foreigners
As above for salaried employee and a copy of employment pass with at least one year's validity at the time of application and a copy of passport.
3. Tell me more about your Rewards programme?
Every dollar charged to your credit card earns you one Rewards point. Rewards points can be used to redeem shopping, dining and entertainment vouchers, gifts and cash rebates. And your Rewards points last not one but THREE years.
4. Tell me more about your Frequent Flyer programme?
Your Rewards points can be translated into free flights with frequent flyer programmes from Singapore Airlines Krisflyer and Asia MilesTM. Every 2,500 Rewards points can be exchanged for 1,000 miles.
5. How much cash can I withdraw ?
The amount of cash you may obtain from your card account is subject to a limit imposed by the Bank, in relation to the status of your card account.
6. Where can I get cash advance around the world and what are the charges ?
Cash advances can be made at over 900,000 Visa/Plus ATMs (for Visa cardholders) and MasterCard/Cirrus ATMs (for MasterCard cardholders) in more than 120 countries. The Cash Advance fee is 5% of the amount withdrawn or S$15, whichever is greater plus finance charge levied at 2% per month on the amount withdrawn from the date of transaction.
7. What is your finance charge and how is it calculated ?
Finance charge is levied at 2% per month on the amount withdrawn from the day the transaction is posted to your account until the date payment is made in full or the next statement date, whichever is earlier.
Effective Annual Rate : 24% p.a. (minimum)
Minimum Charge : S$2.50
8. What is the minimum payment ?
The minimum payment is 3% of your outstanding balance or S$50, whichever is greater.
9. Must I pay any joining fee/annual fee when I apply for a credit card from HSBC ?
There is no joining fee when you apply for a credit card from HSBC. However annual fees are as follows :
| Annual fee | Supplementary fee | |
| HSBC Platinum card | S$180 First year FREE |
FREE for life! |
| Gold Visa and MasterCard | S$125 Two years FREE |
FREE for life! |
10. Can you tell me more about the VISA Gold Emergency Helpline?
The emergency helpline gives you 24-hour access to medical, legal and other specialised services.
11. What are the privileges that I can enjoy for traveller's cheque?
Platinum and Gold cardholders enjoy commission-free traveller's cheques and Classic cardholders enjoy 50% savings on the commission charge when traveller's cheques are purchased at any HSBC branch in Singapore.
12. Where is HSBC located on the island?
We have a total of 11 branches and 9 offsite ATMs.
Branches
| Ang Mo Kio 61 Ang Mo Kio Avenue 8 #01-05/01-05A Jubilee Entertainment Complex Singapore 569814 |
Collyer Quay 21 Collyer Quay #01-01, HSBC Building Singapore 049320 |
| Jurong Blk 131 Jurong East Street 13 #01-257/259 Singapore 600131 |
Holland Village 263 Holland Village Singapore 278987 |
| Orchard Dhoby Ghaut 60A Orchard Road #01-02 The Atrium@Orchard Singapore 238890 |
Orchard Central 270 Orchard Road #01-01 and #02-01 Crown Hotel At Orchard Singapore 238857 |
| Suntec City 3 Temasek Boulevard #01-154 Suntec City Mall (Tower 4) Singapore 038983 |
Marine Parade 80 Marine Parade Road #01-92, Parkway Parade Singapore 449269 |
| Claymore 6 Claymore Hill #01-01 Claymore Plaza Singapore 229571 |
Serangoon Garden 62 Serangoon Garden Way Singapore 555958 |
| VivoCity 1 Harbourfront Walk #01-52 Singapore 098585 |
Offsite ATMs
| Changi Airport Terminal 1 Departure/Transit Lounge West |
Changi Airport Terminal 2 Departure/Transit Lounge North |
| Great World City Cold Storage Checkout Counter Basement 1 |
Ngee Ann City Tower B Level 1 |
| Ocean Building 10 Collyer Quay #01-01 |
Tang Plaza Basement 1 320 Orchard Road |
| Paragon - Market Place 290 Orchard Road Paragon Basement 1 |
CityLink Mall - Guardian One Raffles Link Basement 1 City Link Mall |
| Singapore Zoo Main entrance |
13. How many supplementary cards can I apply ?
There is no limit to the number of supplementary cards you can apply and they are free for life.
14. Can I separate my limit and have separate billing for my supplementary cardholder ?
The limit will be shared between the principal and supplementary cardholder(s). However, the statement will list down the individual card expenditure.
15. Do you accept another bank's credit card for payment?
We are unable to accept this form of payment. However, payments can be made through the following:
- SingPost outlets
- SAM machines
- online@hsbc (if you have a banking account with HSBC)
- 7-Eleven outlets
- AXS stations
- HSBC ATMs
- Phonebanking Hotline on 1800-227 8888
- Bulk Cash Deposit machines in ATM lobbies
- Cash at any HSBC branch
- Autopay/Inter Bank GIRO for automated bill payment
- Cheque made payable to "HSBC"
16. How can I increase my credit limit on a permanent basis?
You can write in to us and enclose a copy of your latest income document for our review.
