Getting Assistance

General Hotlines
24-hour Customer Service Hotline
In Singapore: 1800-HSBC NOW (4722 669)
From Overseas: (65) 6-HSBC NOW (4722 669)

24-hour Phonebanking Hotline
In Singapore: 1800-227 8888
From Overseas: (65) 6227 8888

Dedicated 24-hour HSBC Platinum Hotline
In Singapore: 1800-227 6868
From Overseas: (65) 6227 6868

HSBC Premier hotline
In Singapore: 1800-227 8889
From Overseas: (65) 6227 8889

Emergency and travel assistance hotlines
Global 24 Hour Toll-free numbers - For HSBC Premier credit card (US numbers)
English: (1) 314-275 6781
Mandarin: (1) 314-275 6779
Cantonese: (1) 314-275 6775


Emergency and travel assistance hotlines - For Gold MasterCard
Australia: 1-800-120-113
Canada: 1-800-307-7309
France: 0-800-90-1387
Germany: 0130-81-9104
Indonesia: 001-803-1-887-0623
Japan: 00531-11-3886
Malaysia: 1-800-804594
New Zealand: 0800-44-9140
Singapore: 800-110-0113
Korea: 0079-811-887-0823
Taiwan: 0080-10-3400
Thailand: 001-800-11-887-0663
United Kingdom: 0800-96-4767
USA: 1-800-307-7309
Countries not listed above (Call collect to USA): 1-314-542-7111