FAQs for Debit Card SMS Alert

Q:

How do I apply for this SMS transaction alert service?

A:

This SMS transaction alert service is a default service provided to all HSBC Debit cardholders.

Q:

When will I receive a SMS transaction alert?

A:

A SMS transaction alert would be sent if a transaction, of an amount equal to or greater than the alert threshold amount maintained with the Bank, is approved.

Q:

Do I have to pay for this SMS transaction alert?

A:

This SMS transaction alert service is provided to you free by HSBC for your banking convenience and enhanced security.

Q:

What is the minimum transaction amount I have to make in order to receive this SMS transaction alert?

A:

The default SMS alert threshold amount set by the Bank is S$500.

Q:

Can I change my SMS alert threshold amount?

A:

Yes. Please download the SMS Alert service form, complete it and mail it back to us to change the SMS alert threshold amount. Please allow the Bank up to seven working days to update any change(s) to your SMS transaction alert service.

Or if you're a Personal Internet Banking (PIB) customer, you can change the threshold amount online via your PIB logon. The change will take effect within one working day.

Step 1: Click on 'Alert Services'
Step 2: Click on 'Change Alert'
Step 3: Please make your changes.

Q:

Why didn’t I receive my SMS transaction alert?

A:

The SMS transaction alert may be delayed due to circumstances beyond the Bank's control as it is telco-dependent. Please also ensure that your mobile number is updated in the Bank's records in order to receive continuous SMS alerts from the Bank.

If there is a change in your mobile number, kindly download this form, complete it and mail it back to us to update your mobile number.

Q:

Can I opt-out of this SMS transaction alert service?

A:

Yes*. Please download the SMS Alert service form, complete it and mail it back to us. Please allow the Bank up to seven working days to update this change to your SMS transaction alert service.

*Please note that customers who have registered for Personal Internet Banking (PIB) will not be able to unsubcribe from SMS transaction alert service, to be inline with regulatory guidelines.