Some common queries:

1. Why should I sign up for this payment facility if I already have a monthly GIRO arrangement with IRAS/ MDA?
   You will earn Rewards points for every dollar charged to your HSBC credit card from HSBC if you sign up.
2. If I choose to pay by monthly instalments, can I sign up for this payment facility if I do not have a GIRO arrangement with IRAS/ MDA?
   No, firstly you need to sign up for a GIRO arrangement with IRAS/ MDA. Upon approval, you will receive a GIRO Instalment Plan from IRAS/ MDA. Simply fill in the application form and submit your GIRO Instalment Plan to HSBC for processing.
3. If I choose to pay by monthly instalments, how will I know whether the funds have been successfully debited from my HSBC card account and IRAS/ MDA has successfully debited my GIRO account?
   The debit from your HSBC credit card will be indicated on your monthly card statement with the respective description: 'ITX - Income Tax', 'PTX - Property Tax' or 'TVR - TV Licence Renewal'. You can also refer to your updated bank account passbook/ statement on the IRAS/ MDA deduction.
4. I understand that for the monthly instalment payment option, my participation in the programme will continue from year to year without the need for further instructions. What are the implications of this?
   This simply makes participation in the programme more convenient for you. You no longer need to fill in a form every year, but only submit your revised GIRO Instalment Plan(s) for the new tax assessment year.
5. If I choose to pay my taxes and TV Licence Renewal fee via a one-time payment, does IRAS/ MDA deduct from my specified bank account automatically?
   No, after HSBC credits your specified bank account, you will need to make the necessary payment arrangement with IRAS/ MDA via your preferred method of payment.
6. If I opt for the one-time payment arrangement, can I request for the amount payable to be less than or more than the amount stated in my official document from IRAS/ MDA?
   No, HSBC will only credit your bank account with the exact amount as indicated in your official documents from IRAS/ MDA.
7. When will my Bank/ GIRO account be credited?
   Your HSBC credit card account will be debited between the 25th and 30th of each month. The funds will be available on or before the third of the following month. Application forms received after the 20th day of each month will be processed in the following month.
8. Can I make payments for family or friends?
   No, this payment facility is only applicable to HSBC credit cardholders.
9. Is this payment facility applicable to my supplementary cardholders?
   Yes, supplementary cardholders can apply for this payment facility to pay for their own taxes and/ or TV Licence fee.
10. What happens if the credit of funds is not successful due to insufficient funds?
    This payment facility will be cancelled after three consecutive unsuccessful deductions over three consecutive months and cardholders will be required to make alternative payment arrangements with IRAS/ MDA.