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HSBC Visa Platinum Debit Card

As a measure to enhance card security, HSBC will be replacing all MasterCard Electronic debit cards with an EMV chip Visa Platinum debit card.

EMV chip cards are safer than magnetic stripe cards and are less susceptible to card cloning due to the microprocessor chip embedded in the card that uses cryptographic encryption to prevent its contents from being replicated.

Issuance of the new Visa Platinum debit card will start on 1 September 2010 to all new HSBC customers. Existing cardholders of the MasterCard Electronic debit card will receive their new Visa Platinum debit card between 1 November 2010 and 31 January 2011.

Frequently Asked Questions (FAQ)

New HSBC Customers

When will HSBC start issuing Visa Platinum debit cards?
Customers whose debit card is approved from 1 September 2010 will receive a Visa Platinum debit card.
Do I have to pay for this new Visa Platinum debit card?
No, the debit card is free – it is part of our continuous effort to bring our customers greater benefits in addition to enhanced security on card transactions.
As a new HSBC customer, what benefits will I get to enjoy holding to a Visa Platinum debit card?
You will enjoy all existing benefits that our current MasterCard Electronic debit card cardholders are enjoying. However, the QuickCash facility will only be available on your new Visa Platinum debit card from 1 November 2010 onwards.

Existing MasterCard Electronic debit card cardholder

Will HSBC notify me about the conversion of MasterCard Electronic debit card to Visa Platinum debit card?
Yes, HSBC will notify you prior to the start of the conversion exercise. A letter will be sent to you (from 15 to 17 September 2010) informing you to look out for your upcoming chip based Visa Platinum debit card.
I am travelling overseas. Do you know when will I get the new Visa Platinum debit card?
You will receive your new Visa Platinum debit card between November 2010 and January 2011. Your existing MasterCard Electronic debit card is valid up to 90 days upon issuance of the new Visa Platinum Debit Card or upon the activation of your new Visa Platinum debit card, whichever is earlier.
Will I get a new PIN for the new Visa Platinum debit card?
No, you will not get a new PIN for the Visa Platinum debit card. For a hassle free transition, your new Visa Platinum debit card’s PIN will remain the same as your existing MasterCard Electronic debit card’s PIN.
What do I need to do after receiving the new Visa Platinum debit card?
You are advised to activate your new Visa Platinum debit card at:
(1) Any HSBC ATMs in Singapore;
(2) Any shared atm5 network in Singapore; or
(3) Any HSBC ATMs globally.

Will I get to continue to enjoy QuickCash facility on my new VISA Platinum debit card?
QuickCash facility for the Visa Platinum debit card will be available from 1 November 2010 onwards.
What other existing MasterCard Electronic debit card features will apply to the Visa Platinum debit card?
All other existing debit card features will still apply. More information can be found in the welcome letter which will accompany your new Visa Platinum debit card.
How many statements will there be for the existing MasterCard electronic debit card and Visa Platinum debit card?
Since both cards are linked to the same banking account, there will only be one statement sent to you.
When will my MasterCard Electronic debit card be invalid for use?
Your MasterCard Electronic debit card will be deactivated one working day after the activation of your new Visa Platinum debit card. If there is no activation, your MasterCard Electronic debit card will be deactivated 90 days after the issuance of your new Visa Platinum debit card. Thereafter, you must activate your Visa Platinum debit card for continued usage.