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HSBC's Rewards Programme 2014/2015

  • Fly to Hong Kong with Singapore Airlines at just S$288 nett!

    For a limited period only, redeem your HSBC's Rewards points for an exceptional all-inclusive fare of S$288 or a free round trip economy class air ticket with Singapore Airlines to Hong Kong!

  • Treat yourself to something special

    Uncover a great variety of rewards, from everyday essentials to gourmet delights and a dedicated range of luxury rewards to cater to your fancy side.

    View our Rewards Catalogue

    "Win your heart's desire"

    From 2 May to 31 July 2014, redeem your Rewards points for lucky draw chances to win your favourite timepiece or a 7-night luxurious cruise on the Mediterranean for two.

    Every lucky draw chance requires just 100 points*. The more Rewards points you redeem, the more chances you'll get!

    S$10,000 worth of Dickson Watch and Jewellery voucher

    Lucky Draw Prize A: S$10,000 Dickson Watch and Jewellery vouchers

    Get your favourite timepiece with S$10,000 worth of Dickson Watch and Jewellery vouchers.
     
     

    POINTS: 100 for 1 chance
    CODE: 1087

    Redeem now
    9D7N Western Mediterranean Fly-Cruise

    Lucky Draw Prize B: 9D7N Western Mediterranean Fly-Cruise holiday

    Enjoy 9D7N Western Mediterranean Fly-Cruise with DYNASTY TRAVEL on board Royal Carribean Cruise Line for 2 (includes return Economy Class air ticket on Singapore Airlines)

    POINTS: 100 for 1 chance
    CODE: 1088

    Redeem now

    *Terms and conditions apply.

    Fly to Hong Kong with Singapore Airlines

    For a limited period only, redeem your HSBC's Rewards points for an exceptional all-inclusive fare of S$288 or a free round trip economy class air ticket with Singapore Airlines to Hong Kong! With an extended travel period of 2 January to 31 May 2015 and two daily departure and return flight timings to choose from, there is never a better time to make your travel plans to Hong Kong!

    Redemption period: 10 September - 31 October 2014

    Blackout period from 13 - 23 February 2015 applies. A minimum of 2 passengers must travel together on the entire itinerary for the fare/free air ticket to apply.

    One Singapore Airlines economy class air ticket to Hong Kong at S$288 NETT

    One all-inclusive Singapore Airlines economy class air ticket (round trip) to Hong Kong at S$288 nett

    POINTS: 200
    CODE: 1089

    Redeem now

    One all-inclusive Singapore Airlines economy class air ticket (round trip) to Hong Kong

    POINTS: 60,000
    CODE: 1090

    Redeem now

    Redemption Steps:

    Step 1 - Check your HSBC's Rewards points balance via:
    •  Your latest HSBC credit card statement/e-statement OR
    •  Personal Internet Banking OR
    •  24-hour HSBC hotline at 1800 HSBC NOW (4722 669)

    Step 2 - Check availability and reserve your preferred flight to Hong Kong via:
    Tradewinds Tours & Travel
    Email: Tradewinds_Corporate@singaporeair.com.sg
    Call: 6506 7788
    Bookings can be made during office hours from Mondays to Fridays, 9.30am to 6pm (excluding Public Holidays). Ticket reservations will be held for maximum 10 days only.

    Step 3 - Receive an unique e-code to enjoy the above offer
    Make your redemption online via Personal Internet Banking or Phone Banking. A unique e-code will be generated and sent to your mobile number as per record with the Bank within 2 working days. If you do not have a valid mobile number registered with the Bank, the e-code(s) will be sent to you via mail.

    Step 4 - Final confirmation of booking
    Provide the unique e-code(s) to Tradewinds Tours and Travel to complete your booking.

    * Cardholders must make a minimum redemption of two tickets, to qualify for this Promotion. Other terms and conditions apply.

    HSBC's Vacations

    Redeem great gateways with your HSBC's Reward points

    Starting from just 3,500 HSBC's Rewards points, you can now redeem for vacations vouchers to offset your travel purchases at hsbc.com.sg/vacations. Choose from over 100,000 travel options including hotels, flights packages and even attractions passes!

    Denominations HSBC's Rewards points
    S$20 Vacations voucher 3,500 points
    S$50 Vacations voucher 8,750 points
    S$200 Vacations voucher 35,000 points

    Redeem now

    Download HSBC's Mileage Programme Enrolment Form     FAQ     Terms and Conditions

    In partnership with:
    Asiatravel.com

    Enjoy more with our exclusive rewards

    Make the most of your Rewards points with these exclusive redemptions.

    HSBC Premier MasterCard® Preferential Rewards

    HSBC Premier MasterCard® Preferential Rewards

    HSBC Premier MasterCard cardholders redeem most of our Rewards with 10% less Rewards points*

    *Terms and conditions apply Not applicable for redemption of air miles, HSBC's Vacations Vouchers, HSBC's Mileage Programme Annual Enrolment Fee, cash credit, annual fee waivers, charity rewards items and purchase of Rewards points.
    Redeem now
    Redeem travel vouchers from just 3,500 points

    Redeem great getaways from just 3,500 points

    Offset the cost of your next well-deserved holiday with HSBC's Vacations vouchers.

    Redeem now
    Get FREE petrol with the HSBC-Shell Escape Programme

    Get FREE petrol with the HSBC-Shell Escape Programme

    Turn all your spending on HSBC credit cards into free petrol at Shell petrol stations islandwide.

    Enrol here
    Travel the world for less with HSBC's Mileage Programme

    Enjoy endless fun at Resorts World™ Sentosa Singapore

    Redeem Resorts World Sentosa attractions voucher, Universal Studios Singapore® One-day pass or staycation at Resorts World Sentosa Ocean Suites or Equarius Hotel.

    UNIVERSAL STUDIOS, UNIVERSAL STUDIOS SINGAPORE, Universal Globe logo, and all Universal elements and related indicia TM & © Universal Studios. All Rights Reserved.

    Redeem now
    How to redeem

    Redeem online with Personal Internet Banking

    Log on to your Personal Internet Banking account to redeem.

    Not a Personal Internet Banking customer yet? You can register for an account here.

    Redeem via Phone Banking

    Redeem your rewards via our 24-hour HSBC hotline at 1800 HSBC NOW (4722 669). Not a Phone Banking customer yet? Sign up now.

    Simply follow the automated instructions.

    Step 1: Key in your 16-digit HSBC credit card number when prompted
    Step 2: Key in your 6-digit Phone Banking PIN (if you do not have a Phone Banking PIN, simply press # to reset your PIN with a SMS-OTP).
    Step 3: Select "Card Services" and your credit card balance will be read out.
    Step 4: Press 2 to continue with Redemption.
    Step 5: Select "Rewards and Benefits".
    Step 6: Press 2 to Redeem and key in your Gift Code and Quantity to redeem.

    Not enough points?

    You can still redeem great rewards by topping up with additional Rewards points at S$8 per block of 1,000 Rewards points!* The cash amount will be charged to your HSBC credit card. Simply call 1800-HSBC NOW (4722 699) to redeem.

    *Not applicable for redemption of air miles. Redemption for Rewards points top-up has to be accompanied with a concurrent redemption of another Rewards item.

    Frequently asked questions

    Am I eligible for the HSBC's Rewards Programme?

    All HSBC credit Cardholders, except Corporate Cardholders, holding valid accounts are eligible for the programme.


    How do I earn the Rewards points?

    You will be entitled to one Rewards point for every S$1 charged to your HSBC credit card. For US dollar credit cards, you will be entitled to one Rewards point for every US$0.60 charged. This excludes Cash Advance, finance charges and adjustments. Rewards points will be awarded to posted transactions.


    Can Supplementary Cardholders earn points?

    Yes, these points will be accumulated in the primary Cardholder's account, and only the primary Cardholder can redeem the Rewards points. The primary Cardholder can then authorise the supplementary Cardholder to utilise the Rewards voucher by completing the voucher with his/her credit card number and signature.


    What is the validity of my Rewards points?

    Rewards points are valid for three years from the year it is earned, expiring on the anniversary date of issuance of the credit card.

    For example, if your anniversary date of issuance is on 1 April, here's an illustration of the validity of your Rewards points:

    Rewards points earned in the period of Expiry Date
    1 April 2013 - 31 March 2014 31 March 2016
    1 April 2014 - 31 March 2015 31 March 2017
    And so on...  

    How do I find out my Rewards points balance?

    Your Rewards points balance will be reflected on your credit card statement or you may call our 24-hour HSBC hotline at 1800 HSBC NOW (4722 669). You can also check your balance online if you are a Personal Internet Banking customer.

    To check your Rewards points balance via the 24-hour HSBC hotline at 1800 HSBC NOW (4722 669), simply follow the automated instructions:

    • Key in your 16-digit HSBC credit card number when prompted.
    • Key in your 6-digit Phone Banking PIN (if you do not have a Phone Banking PIN, simply press # to reset your PIN with a SMS-OTP).
    • Select Card Services and your credit card balance will be read out
    • Press 2 to continue with Redemption.
    • Select Rewards and Benefits.
    • Press 1 for a summary of your Rewards points balance.

    To check your Rewards points balance online:

    • Log on to Personal Internet Banking.
    • Go to Account Summary and select the credit card account number that you wish to check the balance for.
    • Click on Account Balance, then click on Bonus Points.

    How do I redeem my Rewards points?

    Click here to view redemption instructions.


    Can I use my Rewards points to pay my HSBC credit card's Annual Fee?

    Yes. Please redeem one month before the Annual Fee is billed or on the actual Annual Fee billing month. Details of the successful redemption will be reflected in your credit card statement.


    If I have insufficient points for a reward I wish to redeem, can I purchase the Rewards points to top up my balance?

    Yes. You can purchase Rewards Points for S$8 per block of 1,000 Rewards points. The cash amount will be charged to your HSBC credit card. Rewards points top-ups are not applicable for redemption of air miles. Redemption for Rewards points top-up has to be accompanied with a concurrent redemption of another Rewards item.

    Simply call 1800-HSBC NOW (4722 669) to request for your Rewards points top-up. For Premier MasterCard cardholders, please call 1800-227 8889.


    When will I receive my Rewards voucher(s)?

    The Rewards voucher(s) will be sent to your mailing address within seven working days. In the event of an unsuccessful redemption, a notification letter will be sent.


    What is the validity of the Rewards voucher?

    The Rewards voucher is valid for three months from the date of issuance, unless otherwise specified.


    Can I cancel or exchange the Rewards voucher(s)?

    We regret that cancellation or exchange of Rewards voucher(s) will not be accepted once the redemption has been accepted by HSBC. There will be no replacement for lost, defaced, torn, damaged or stolen Rewards voucher(s).


    How do I utilise my Rewards voucher(s)?

    You will need to fill in last 4-digit of your credit card number and sign on the Rewards voucher(s). The Rewards voucher(s) must be presented prior to making payment or quoted when making reservations.


    Is my Rewards voucher transferable?

    The Rewards voucher may be transferred to a third party but the Cardholder must complete the Rewards voucher with their credit card number and signature. Charges exceeding the value stated on the Voucher should be settled using HSBC credit cards.


    Who are your frequent flyer partners?

    Click here to find out more about HSBC's Mileage Programme.


    HSBC accepts no liability for the goods and services provided by the merchants involved in this programme. HSBC reserves the right to vary the terms of or withdraw the programme at any time without prior notice. In case of any dispute, HSBC's decision is final and no correspondence will be entertained. All information is correct at time of posting online.

    HSBC's Mileage Programme

    Participation in the Mileage Programme allows you to earn miles and fly around the world for less. You can now redeem air miles at 5,000 Rewards points per block of 2,000 miles. HSBC's Mileage Programme includes Asia Miles, Asia's leading travel reward programme, and KrisFlyer, the frequent flyer programme of Singapore Airlines, the world's most awarded airline.

    Asia Miles airline partners include:

    • Airberlin
    • Aer Lingus
    • Air China
    • Air New Zealand
    • Alaska Airlines
    • American Airlines®
    • British Airways
    • Cathay Pacific Airways
    • China Eastern Airlines
    • Dragonair
    • Finnair
    • Gulf Air
    • Iberia
    • Japan Airlines
    • Jet Airways
    • LAN
    • Malaysia Airlines
    • Qantas Airways
    • Qatar Airways
    • Royal Brunei Airlines
    • Royal Jordanian Airlines
    • S7 Airlines
    • TAM
    • US Airways

    Krisflyer airline partners include:

    • Adria Airways
    • Aegean
    • Air Canada
    • Air China
    • Air New Zealand
    • Asiana Airlines
    • All Nippon Airways
    • Asiana Airlines
    • Austrian Airlines
    • Avianca
    • Brussels Airlines
    • CopaAirlines
    • Croatia Airlines
    • Egyptair
    • Ethiopian
    • Eva Air
    • LOT Polish Airlines
    • Lufthansa
    • Scandinavian Airlines
    • Shenzhen Airlines
    • Singapore Airlines
    • South African Airways
    • Swiss International Airline
    • TAP Portugal
    • Thai Airways
    • Turkish Airlines
    • United Airlines

    Asia Miles™ and Krisflyer programme terms and conditions apply.



    How do I convert my Rewards points into air miles?

    Simply sign up for a one-time enrolment in HSBC's Mileage Programme to start converting your Rewards Points into KrisFlyer or Asia Miles™. To enrol, please complete and return this enrolment form.

    Please note that you are required to be a member of at least one of the participating airlines' frequent flyer / travel reward programmes prior to enrolling in HSBC's Mileage Programme. If you are not a member yet, you may visit www.asiamiles.com or www.krisflyer.com to register. A membership number will be assigned to you right away upon successful registration.


    Are there any charges to convert my Rewards points into air miles?

    An annual Mileage Programme fee of S$40 (subject to GST) applies. Alternatively, you can redeem 9,000 Rewards points for the Mileage Programme fee waiver.


    How long will it take for the conversion to take place?

    Please allow 14 to 21 working days. You can also contact the respective frequent flyer partners to check on the status of the conversion:


    How to enrol in the Mileage Programme

    To enrol in the Mileage Programme, you must first be a member of at least one of the participating airlines' frequent flyer / travel reward programmes. If you are not a member yet, you may visit www.asiamiles.com or www.krisflyer.com to register. A membership number will be assigned to you right away upon successful enrolment.

    To transfer your Rewards points to your frequent flyer / travel reward programme account(s), simply complete and return the enrolment form to enrol in HSBC's Mileage Programme.

    An annual programme fee of S$40 (subject to GST) applies. Alternatively, you can redeem 9,000 Rewards points for the Mileage Programme fee waiver.

    HSBC's Rewards Programme terms and conditions apply. Click here for full details.



    Terms and conditions