Personal Internet Banking Security Device

Caring for your Security Device

Keep your Security Device in a safe and secure place, where it is unlikely to be lost or taken by others.
Keep your Security Device dry and safe from large temperature fluctuations.
Personalise your Security Device as you would with a key, or other security object. Attaching stickers, key chains, and different coloured chords is fine, as long as the decoration does not give out information that would allow someone to specifically identify the Security Device with you (eg. your name, NRIC or passport number, your online@hsbc Username or Password).
Contact our Customer Service Hotline if the message, "BATT", appears on the LCD screen of your Security Device. This message means that the device's battery is running low, and that you will require a replacement device. Please note that there is no way for you to replace the battery. Tampering with the internal parts of your Security Device will cause the device to malfunction.

Submerge your Security Device in water. The Security Device has been designed to be water-resistant, but not waterproof. Submerging your Security Device in water will cause it to malfunction.
Expose your Security Device to extreme temperatures. Leaving your device in areas with abnormally high or low temperatures (eg. car trunk, clothes dryer, sun, etc.) may damage the plastic shell and cause problems with the device

Call us on 1800-HSBC NOW (4722 669) in Singapore or (65) 6-HSBC NOW (4722 669) from overseas