Online FX GetRate

HSBC Personal Internet Banking customers can now take control over foreign exchange rates with Online FX GetRate, a new feature for online@hsbc customers.

• Online FX GetRate is a new feature offered by HSBC as part of our Personal Internet Banking service
• Online FX GetRate provides real-time exchange rate quotes from HSBC
• You have a choice to accept or reject the quoted rate
• If you accept a quote, the exchange rate is booked instantly for your transaction
• With HSBC Foreign and Multi Currency Savings Accounts, your transactions are completed instantly
• Online FX GetRate is subject to respective transaction cut-off timings
• Online FX GetRate is available for supported currencies

Enjoy round-the-clock foreign currency exchange rates for your online transactions. This service is available for up to 15 major currencies, for transfers to accounts held with HSBC Singapore or to external beneficiaries.

Use Online FX GetRate to achieve greater savings on your next transfer:

Example 1
Transferring in Singapore dollar to your US dollar Current account
Debit S$100,000 at Board Rate (1.246)	= credit US$80,256.82
Debit S$100,000 at Online FX GetRate (1.238)	= credit US$80,775.44
Savings	= US$518.62

Example 2
Transferring to Hong Kong dollar from your Sterling Pounds account
Credit HK$450,000	= debit £36,397.17 at Board Rate (12.3636)
Credit HK$450,000	= debit £35,653.45 at Online FX GetRate (12.6215)
Savings	= £743.72

Rates shown above are indicative and for illustrative purposes only.

What is Online FX GetRate?
Online FX GetRate is a service on Internet Banking that provides real-time exchange rates for transfers. This service is available when both the payment currency and debit currency are supported by Online FX GetRate. For example, making a telegraphic transfer from US dollars to Euro or vice versa. This service is subjected to the respective transaction cut-off timings.

How can I sign up for Online FX GetRate?
Online FX GetRate is available on both Personal and Business Internet Banking. Online FX GetRate is only applicable for transfers involving foreign exchange, of amounts from S$1 to S$2 million for Business Internet Banking and amounts from S$1,000 to S$9,999,999.99 for Personal Internet Banking.

To sign up for Business Internet Banking, contact your Relationship Manager or call our Customer Service Centre on 1800 216 9008 (Singapore) or (65) 6216 9008 (overseas).

To sign up for Personal Internet Banking, you can register at www.hsbc.com.sg using your primary credit card, debit card, ATM card or Internet Registration card (with Multi Currency Account only).

How do I start using Online FX GetRate?
Securing a rate via Online FX GetRate is easy. To start using this service, click on 'Confirm and Get Rate' on the transfer review page.

For Business Internet Banking users, this function is only available for final authorisers of an eligible transaction.


The offered rate will be displayed. To secure the rate, simply click on 'Accept' before the rate expires.

What types of online transactions are supported by Online FX GetRate?
Online FX GetRate is available for the following transactions:

• Cashier's order
• Demand draft
• MEPS (transfer to another bank in Singapore)
• Telegraphic transfer (transfer to another bank worldwide)
• Linked accounts transfer
• Transfer to other HSBC Singapore account
• Transfer to other HSBC Singapore credit card

Can I book Online FX GetRate for future dated transfers?
No, Online FX GetRate only applies to immediate transfers. The prevailing foreign exchange rates will be applied for future-dated transfers on the day the instruction is effected.

Is Online FX GetRate available for all currencies?
Online FX GetRate is available for transactions involving any two of the following currencies:

• Australian dollar
• Canadian dollar
• Danish kroner
• Euro
• Hong Kong dollar
• Japanese yen
• Norwegian kroner
• New Zealand dollar
• Singapore dollar
• South African rand
• Sterling pound
• Swedish krona
• Swiss franc
• Thai baht
• US dollar

*Both payment currency and debit account currency must be Online FX GetRate supported currencies.

Is there a requirement on the minimum and maximum transaction amount for Online FX GetRate?
For Business Internet Banking users, transactions of amounts from S$1 to S$2 million.
For Personal Internet Banking users, transactions of amounts from S$1,000 to S$9,999,999.99.

What is the cut-off time for the Online FX GetRate service?
For linked account transfers and transfers to other HSBC account or credit card, Online FX GetRate is available round-the-clock from Monday 6 am to Saturday 5 am, excluding public holidays.
For telegraphic transfers, MEPS, cashier's order and demand draft, please log on to Internet Banking to view the respective transaction cut-off timings.

How do I submit a transfer with Online FX GetRate?
1. Fill in the required transaction details and click on 'Submit'
2.On the review transfer page, click on
3. The offered rate will be displayed
4. To book the rate, click on 'Accept'

Why is there a countdown timer after I click on 'Confirm and Get Rate'?
As the live foreign exchange rates are constantly changing, the time bar displays the duration you can hold the offered rate before that rate expires.

Can I request for another foreign exchange rate?
Yes, you may request for another foreign exchange rate after the timer expires. Click on 'Refresh' to obtain a new rate.

Why is the 'Confirm and Get Rate' button not available?
The 'Confirm and Get Rate' button will only be available if the following conditions are fulfilled:

• The transaction type is eligible for Online FX GetRate. Please refer to question 4.
• FEX contract reference must not be entered (Business Internet Banking only).
• The transfer must be immediate.
• Foreign exchange must be between two Online FX GetRate supported currencies.
• Submission must be made within the respective transaction cut-off timings.
• Transaction must be submitted by a primary user and does not require further authorisation (Business Internet Banking only).