With Online GetRate, you can now take control over foreign exchange rates via Personal Internet Banking where you get to view real-time quotes before you transfer.
You can also gain access to the latest updates on foreign currency trading market news and highlights here.
HSBC Personal Internet Banking customers can now take control over foreign exchange rates with Online GetRate,
a new feature for online@hsbc customers.
Use Online GetRate to achieve greater savings on your next transfer:
|Transferring in Singapore dollar to your US dollar Current account|
|Debit S$100,000 at Board Rate (1.246)||= credit US$80,256.82|
|Debit S$100,000 at Online GetRate (1.238)||= credit US$80,775.44|
|Transferring to Hong Kong dollar from your Sterling Pounds account|
|Credit HK$450,000||= debit £36,397.17 at Board Rate (12.3636)|
|Credit HK$450,000||= debit £35,653.45 at Online GetRate (12.6215)|
What is Online GetRate?
Online GetRate is a service on Internet Banking that provides real-time exchange rates for transfers. This service is available when both the payment currency and debit currency are supported by Online GetRate. For example, making a telegraphic transfer from US dollars to Euro or vice versa. This service is subjected to the respective transaction cut-off timings.
How can I sign up for Online GetRate?
Online GetRate is available on both Personal and Business Internet Banking. Online GetRate is only applicable for transfers involving foreign exchange, of amounts from S$1 to S$2 million for Business Internet Banking and amounts from S$1,000 to S$9,999,999.99 for Personal Internet Banking.
To sign up for Business Internet Banking, contact your Relationship Manager or call our Customer Service Centre on 1800 216 9008 (Singapore) or (65) 6216 9008 (overseas).
To sign up for Personal Internet Banking, you can register at www.hsbc.com.sg using your primary credit card, debit card, ATM card or Internet Registration card (with Multi Currency Account only).
How do I start using Online GetRate?
Securing a rate via Online GetRate is easy. To start using this service, click on 'Confirm and Get Rate' on the transfer review page.
For Business Internet Banking users, this function is only available for final authorisers of an eligible transaction.
The offered rate will be displayed. To secure the rate, simply click on 'Accept' before the rate expires.
What types of online transactions are supported by Online GetRate?
Online GetRate is available for the following transactions:
• Cashier's order
• Demand draft
• MEPS (transfer to another bank in Singapore)
• Telegraphic transfer (transfer to another bank worldwide)
• Linked accounts transfer
• Transfer to other HSBC Singapore account
• Transfer to other HSBC Singapore credit card
Can I book Online GetRate for future dated transfers?
No, Online GetRate only applies to immediate transfers. The prevailing foreign exchange rates will be applied for future-dated transfers on the day the instruction is effected.
Is Online GetRate available for all currencies?
Online GetRate is available for transactions involving any two of the following currencies:
• Australian dollar
• Canadian dollar
• Danish kroner
• Hong Kong dollar
• Japanese yen
• Norwegian kroner
• New Zealand dollar
• Singapore dollar
• South African rand
• Sterling pound
• Swedish krona
• Swiss franc
• Thai baht
• US dollar
*Both payment currency and debit account currency must be Online GetRate supported currencies.
Is there a requirement on the minimum and maximum transaction amount for Online GetRate?
For Business Internet Banking users, transactions of amounts from S$1 to S$2 million.
For Personal Internet Banking users, transactions of amounts from S$1,000 to S$9,999,999.99.
What is the cut-off time for the Online GetRate service?
For linked account transfers and transfers to other HSBC account or credit card, Online GetRate is available round-the-clock from Monday 6 am to Saturday 5 am, excluding public holidays.
For telegraphic transfers, MEPS, cashier's order and demand draft, please log on to Internet Banking to view the respective transaction cut-off timings.
How do I submit a transfer with Online GetRate?
1. Fill in the required transaction details and click on 'Submit'
2.On the review transfer page, click on
3. The offered rate will be displayed
4. To book the rate, click on 'Accept'
Why is there a countdown timer after I click on 'Confirm and Get Rate'?
As the live foreign exchange rates are constantly changing, the time bar displays the duration you can hold the offered rate before that rate expires.
Can I request for another foreign exchange rate?
Yes, you may request for another foreign exchange rate after the timer expires. Click on 'Refresh' to obtain a new rate.
Why is the 'Confirm and Get Rate' button not available?
The 'Confirm and Get Rate' button will only be available if the following conditions are fulfilled:
• The transaction type is eligible for Online GetRate. Please refer to question 4.
• FEX contract reference must not be entered (Business Internet Banking only).
• The transfer must be immediate.
• Foreign exchange must be between two Online GetRate supported currencies.
• Submission must be made within the respective transaction cut-off timings.
• Transaction must be submitted by a primary user and does not require further authorisation (Business Internet Banking only).