Phone Banking

From 1 February 2010, you can access your bank account 24/7 via our enhanced automated PhoneBanking service. Simply use your HSBC bank account number, credit card number, or PhoneBanking number and PhoneBanking PIN to access a range of enhanced services at your fingertips.

You can readily access your bank account via phone any time of the day. Simply dial our PhoneBanking hotline for the following services.

New and improved features:

• User-friendly menu - With the most popular queries and transactions at the top of the list, it saves you time when accessing the transactions you want.

• Instant PhoneBanking PIN Reset - You can reset your PIN through the PhoneBanking hotline by answering security questions to verify your identity. The new PhoneBanking PIN will be reset instantly.

Existing features:

• Account balance enquiry
• Self-service credit card fee enquiry
• Enquiries on products and promotions
• Details on your most recent transactions
• Fund transfers between your accounts and other HSBC accounts
• Request for exchange rates by fax
• Speak to a PhoneBanker for any enquiries

You can either apply for the PhoneBanking service at any of our branches, or you can complete the application form and mail it back to us. We will mail your PhoneBanking PIN to you within seven days upon receipt of your application. For added security, you should change your PhoneBanking PIN after the first time you use PhoneBanking..

• * Terms and conditions apply.

For more information, call us on 1800-HSBC NOW (4722 669)