Logon to Internet Banking
  For your banking security, please note that repeated submissions of incorrect password / security code will disable your access to Internet
  Banking.
 
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Important Security Messages
Please click here for more information on how to protect yourself against online fraud
1. Fake / Spam email alert from @hsbc.com
  If you receive an email purportedly from HSBC Bank PLC using the email address "@hsbc.com", on information regarding any payments or transfers, please do not reply to the email and contact our customer service hotline immediately.
2. Phishing alert
  A new phishing scheme is targeting internet banking users by asking you to click on a link and the website will request to input usernames, passwords, One Time Password (OTP) and other personal and confidential banking details. You may also receive calls to request for your Internet Banking usernames, passwords, One Time Password (OTP). Do not disclose such information via email or phone.
3. Important tips on protection against fraud through use of your Security Device
 
  • At logon, do not enter any numbers generated from the internet into your Security Device.
  • Please note that HSBC will never provide you with any numbers or beneficiary-related information to input into your Security Device to generate a security code. You will only be guided on how to use the device and will not be shown any beneficiary-related information via the telephone or onscreen.
4. Malware alert
  Malware infects your computer and is able to steal your internet banking login information such as your username, password and security code.

Please note that there have been recent attacks of malware virus infection from fraudulent emails, DO NOT click on attachments or embedded URLs in suspicious emails. If you have questions about emails sent by HSBC, please contact us immediately.

You may experience the following if you have accessed your internet banking from an infected computer:
  1. see a screen asking you to wait for 1-10 minutes.
  2. be prompted repeatedly to enter your username, password or security code.

Action:
  • You are advised not to proceed with the transaction and have your computer scanned immediately for malware.
  • It is advisable to install anti-virus software and update it with the latest virus definition files for protection against such virus attacks.

Please call our 24 hour Customer Service hotline on 1800- 4722 669 (in Singapore) or (65) 6-HSBC NOW (4722 669) (from overseas). For commercial banking customers, please call our customer service centre on 1800-216 9008 in Singapore or (65) 6216 9008 from overseas.
5. Notification of Internet Banking Transactions
  If you receive an SMS alert or a paper advice for a transaction you have not performed or a beneficiary you have not added, please contact our customer service hotline immediately.
6. Unusual Login Features which may indicate a problem
  If you experience unusual features while logging on to Internet Banking, such as if your computer appears to hang for a short while, or if you are requested to enter your logon password and security code multiple times, please contact our customer service hotline immediately.
7. Phone Scams
  Reported cases of new and innovative phone scams are on the rise. Please click here for useful information to help you identify common scams.
8. Phone Alert
  Please be reminded that when you call HSBC, you may be asked to input your Password or PIN for authentication. However, do not reveal your Password, PIN or security code during the call, as no call centre representative will ask for this over the phone.
Important Notices
1. Notification of changes to HSBC's Personal Internet Banking
  With effect from 19 July 2013, HSBC will be making some changes on Personal Internet Banking. Click here for more details.
2. Important: New Security Device
  HSBC has recently introduced a new Security Device with enhanced security. Find out more.
3. Notification of changes to Business Internet Banking Terms and Conditions
  HSBC will be revising the Business Internet Banking Terms and Conditions with effect from 15 April 2013. Please click here for the revised Terms and Conditions.
   
Personal Internet Banking
  - Call our customer service hotline on 1800-HSBC NOW (4722 669) in Singapore or (65) 6-HSBC NOW (4722 669) from overseas.
- For Premier customers, you can call us on 1800-227 8889 (in Singapore) or call collect to (65) 6216 9080 (from overseas).
- E-mail us at direct@hsbc.com.sg.
- Click here for a step-by-step online demo guide to Personal Internet Banking.
Business Internet Banking
  - Call our customer service centre on 1800-216 9008 in Singapore or (65) 6216 9008 from overseas.
- E-mail us at contact@hsbc.com.sg.
- Click here for a step-by-step online demo guide to Business Internet Banking.
Forgot username or password
Please call our customer service hotline/centre. Alternatively, you can refer to the step-by-step online demo guides for password reset.

 
 
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