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Covid-19 information and support

Supporting you through these difficult times as a community

We're here to help

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Help and advice on Special Financial Relief Program measures for your retail banking account, mortgage, insurance, or unsecured credit facilities (credit card, personal loan or personal line of credit).

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Stay safe online and guard against coronavirus scams.

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See how you can use online and mobile banking without leaving home.

Special Financial Relief Programme (SFRP)

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Mortgage repayment and deferral

 

Find out about the two deferment options available, how to opt in, and important information for your mortgage terms.

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Unsecured credit

 

If your COVID-19 has impacted your finances, you have the option to convert your outstanding balance on unsecured credit facilities with HSBC into an instalment plan.

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Waiver of Below Balance retail bank account fees

 

You may apply to waive your Below Balance Fees on your retail banking account, from 6 May 2020 to 31 Dec 2020.

A man is reading paper in living room; image used for Special Financial Relief Programme Debt Consolidation Plan.

Debt Consolidation Plan

 

If you have a Debt Consolidation Plan you can lower your monthly repayment amount by extending your loan tenor for up to 5 years.

Featured help and support articles

Online banking from the comfort of your home

 

Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.

Register for online banking

 

Manage your finances at your fingertips.

Branch updates

 

With the Movement Control Ordinance in place, we have had to update our branch services and hours. View the latest information.

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