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Help and advice on Special Financial Relief Program measures for your retail banking account, mortgage, insurance, or unsecured credit facilities (credit card, personal loan or personal line of credit).
Stay safe online and guard against coronavirus scams.
See how you can use online and mobile banking without leaving home.
Special Financial Relief Programme (SFRP)
Mortgage repayment and deferral
Find out about the two deferment options available, how to opt in, and important information for your mortgage terms.
If your COVID-19 has impacted your finances, you have the option to convert your outstanding balance on unsecured credit facilities with HSBC into an instalment plan.
Waiver of Below Balance retail bank account fees
You may apply to waive your Below Balance Fees on your retail banking account, from 6 May 2020 to 31 Dec 2020.
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Online banking from the comfort of your home
Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.