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Help and advice on Financial Relief Measures for your retail banking account, mortgage, insurance, or unsecured credit facilities (credit card, personal loan, personal line of credit or debt consolidation plan).
Financial Relief Measures
Mortgage
Find out about the repayment schemes available, how to opt in and important information on your mortgage terms.
Unsecured credit
If COVID-19 has impacted your finances, you have the option to convert your outstanding balance on unsecured credit facilities with HSBC into an instalment plan.
Waiver of Below Balance retail bank account fees
You may apply to waive your Below Balance Fees on your retail banking account.
Debt Consolidation Plan
If you have a Debt Consolidation Plan you can lower your monthly repayment amount by extending your loan tenor for up to 5 years.
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Online banking from the comfort of your home
Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.
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Branch updates
With the Movement Control Ordinance in place, we have had to update our branch services and hours. View the latest information.