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Help with your finances

To help you through these uncertain times, we've introduced the Special Financial Relief Programme (SFRP), financial support and guidance you need.

To help ease your financial burden and provide access to basic banking services throughout the coronavirus pandemic, we are offering relief measures to our existing customers with retail banking account, mortgage or unsecured credit facilities (Credit Card, Personal Loan, Personal Line of Credit or Debt Consolidation Plan).

Special Financial Relief Programme (SFRP) measures related to the COVID-19 outbreak

Helping you stay insured

At HSBC Life, we promise to help protect you and your family in times of need.

Because a promise is still a promise, we are pleased to present to you our complimentary special benefits for Novel Coronavirus (COVID-19). This new range of benefits, at no additional cost, will also be extended to your family members.

Furthermore, for policies with premiums due between 1 April 2020 to 30 September 2020 (both dates inclusive), policyholders can apply to defer their premiums payment for up to 6 months and continue to receive coverage. For more information, please refer to our FAQs

Featured help and support articles

View Avoid the crowds and bank online article.

Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.

View branch information.

With the Movement Control Ordinance in place, we have had to update our branch services and hours. View the latest information.

We're here to help

Security; image used for HSBC Fraud information.

Stay safe online and guard against coronavirus scams.

Online banking; image used for HSBC  Manage your account.

See how you can use online and mobile banking without leaving home.