There are currently two HSBC mobile banking apps available for Singapore customers. Besides the existing HSBC Mobile Banking app, we have recently released a new app named HSBC Singapore app.
HSBC Mobile Banking app allows you to access, manage and transact on your local and international accounts, as well as perform transactions such as fund transfers, bill payments and FX Order Watch. Read more about the features available here.
HSBC Singapore app is specially built for our credit card customers and allows you to check on your credit card account details and transactions, explore HSBC credit card promotions as well as access exclusive ENTERTAINER with HSBC 1-for-1 deals. Read more about the features available here.
Please refer below for the icons of the two mobile banking apps:
For iOS users, you can download both HSBC Mobile Banking app and HSBC Singapore app from Apple App Store. For Android users, you can download both HSBC Mobile Banking app and HSBC Singapore app from Google Play. The apps are applicable to the following devices respectively.
|App Name||Apple iPhones
|HSBC Mobile Banking app
||iOS 9.0 or later
||Android 4.2 and later
|HSBC Singapore app
||iOS 9.0 or later
||Android 4.3 and later
HSBC Mobile Banking app
iOS 9.0 or later
Android 4.2 and later
HSBC Singapore app
iOS 9.0 or later
Android 4.3 and later
No, both apps can be downloaded at no cost. There are also no bank charges for using them. Please be informed that mobile banking uses data transfers. Please check with your service provider regarding data charges that may apply.
No, you do not need to register. To access any of our mobile banking apps, please use your existing internet banking log on credentials. If you do not have internet banking log on credentials, you may register for internet banking at www.hsbc.com.sg via your computer. Note that you need to be an existing HSBC customer in order to register for internet banking.
You can access the full version of HSBC online banking by logging on through our website www.hsbc.com.sg via your computer.
Yes. Both apps are accessible anywhere as long as you have a connection to the internet via your mobile device. Please note that you may incur roaming data charges while overseas. Please check with your service provider for data charges that may apply.
No. The same security credentials (username and password) are used for both HSBC online banking and mobile banking. If your HSBC Internet Banking account is cancelled or dormant, you will not be able to access mobile banking.
No, you will receive an error message if you try to log on to both HSBC online banking and mobile banking or both HSBC mobile banking apps at the same time.
These methods may not close the HSBC mobile banking session properly. For security reasons, please log off to close the session.
HSBC Mobile Banking app allows you to access, manage and transact on your local and international accounts. Pay your bills, transfer money and see your account balances securely and easily on your smartphone or tablet with the HSBC Mobile Banking App.
For easy and quick access, you can log on to your HSBC Mobile Banking app with your username and passwords. Additionally if you want to view sensitive details like account numbers, or carry out certain transactions, you will need to login with your security device instead.
You can perform the following via HSBC Mobile Banking app:
Note: Bill payments via HSBC Mobile Banking app are only applicable for saved payees. To add a new payee, please access HSBC Internet Banking using your computer.
HSBC Singapore app is a brand new mobile banking app specially built for our credit card customers to enhance the mobile banking experience. Its many benefits include:
For easy and quick access, you can log on to your HSBC Singapore app with your username and passwords. If you are an iOS user, you can log on via Touch ID or Face ID as well (refer to Section 3 for more information).
Additionally if you want to view sensitive details like account numbers, you will need to login with your security device instead.
You can perform the following via HSBC Singapore app:
We will be releasing continuous enhancements to the HSBC Singapore app over time which you can look forward to.
Yes, we would recommend you to download both apps to enjoy other mobile banking transactional features and services as listed above.
The negative sign represents a debit on your credit card account. This means that there is an outstanding amount due on your credit card account. If there is no negative sign next to your credit card account balance, your credit card account is in credit position and there is no outstanding amount due.
Transactions with arrows pointing to the right refer to credit or inward transactions (such as cashback) into your credit card account. On the other hand, transactions with arrows pointing to the left refer to debit or outward transactions (such as purchases using your credit card) from your credit card account.
HSBC is now collaborating with The ENTERTAINER to bring to customers a wide variety of one-for-one dining, lifestyle and attraction offers. For more queries, please refer to ENTERTAINER with HSBC's FAQ.
No, currently you can only see your HSBC credit card accounts via HSBC Singapore app. If you have other HSBC accounts (Savings, Loans, Investments etc.) please use HSBC Mobile Banking app to access and manage your other accounts.
You can log on to your HSBC Singapore app using just your fingerprint (for Touch ID) or face (for Face ID). Touch ID/Face ID is an easy alternative to using your security credentials, such as password, and is available for iOS users only.
Do ensure that Touch ID/Face ID is enabled on your mobile device first, under your device settings. Otherwise, you will not be able to use your fingerprint or face to log on to HSBC Singapore app.
Only fingerprints and faces stored on your device can be used to access the app. Your biometric data will not be stored in the HSBC Singapore app or kept anywhere within HSBC.
You can activate Touch ID/Face ID immediately after log on. Alternatively, you can also enable or disable it later in "Security settings" under "More", using your secondary password once you have logged on to the HSBC Singapore app.
Quick access via Touch ID/Face ID log in is only available when your username is remembered. If you re-enter your username, you will need to log in with your passwords first before you can enable your Touch ID/Face ID log in. To do so, go to "Security settings" under "More" to enable it.
If you change your fingerprint/face settings on your device or update your fingerprint/face records on your phone, you will need to confirm your fingerprint/face again the next time you log onto the HSBC Singapore app.
Yes, you can still log on with your passwords. You can switch between using Touch ID/Face ID and passwords only to log on at any time.
When you enable Touch ID services in the HSBC Singapore app, any fingerprints stored on your device can be used to log on to the HSBC Singapore app. You can always add or remove fingerprints from your device’s settings menu.
The probability of a false match using Face ID is dependent on certain circumstances, such as for twins or siblings who look alike or adolescents, and if "Require Attention for Face ID" function is disabled on your device settings. Please read the HSBC Singapore app Terms and Conditions carefully and accept the associated risks and consequences if you continue to enable the Face ID function.
Please click here for the full list of security tips.