Section 1: Getting started
What mobile banking apps does HSBC Singapore have?
There are currently two HSBC mobile banking apps available for Singapore customers. Besides the existing HSBC Mobile Banking app, we have recently released a new app named HSBC Singapore app.
What are the differences between the two mobile banking apps?
HSBC Mobile Banking app allows you to access, manage and transact on your local and international accounts, as well as perform transactions such as fund transfers, bill payments and FX Order Watch. Read more about the features available here.
HSBC Singapore app is specially built for our credit card customers and allows you to check on your credit card account details and transactions, explore HSBC credit card promotions as well as access exclusive ENTERTAINER with HSBC 1-for-1 deals. Read more about the features available here.
Please refer below for the icons of the two mobile banking apps:
How do I access the mobile banking apps?
For iOS users, you can download both HSBC Mobile Banking app and HSBC Singapore app from Apple App Store. For Android users, you can download both HSBC Mobile Banking app and HSBC Singapore app from Google Play. The apps are applicable to the following devices respectively.
|App Name||Apple iPhones
|HSBC Mobile Banking app
||iOS 9.0 or later
||Android 4.2 and later
|HSBC Singapore app
||iOS 9.0 or later
||Android 4.3 and later
HSBC Mobile Banking app
iOS 9.0 or later
Android 4.2 and later
HSBC Singapore app
iOS 9.0 or later
Android 4.3 and later
Do I have to pay any fee to download the mobile banking apps?
No, both apps can be downloaded at no cost. There are also no bank charges for using them. Please be informed that mobile banking uses data transfers. Please check with your service provider regarding data charges that may apply.
Do I need to register for mobile banking?
No, you do not need to register. To access any of our mobile banking apps, please use your existing internet banking log on credentials. If you do not have internet banking log on credentials, you may register for internet banking at www.hsbc.com.sg via your computer. Note that you need to be an existing HSBC customer in order to register for internet banking.
How can I access other HSBC online banking functions that are currently not available via either mobile banking app?
You can access the full version of HSBC online banking by logging on through our website www.hsbc.com.sg via your computer.
Can I access mobile banking overseas?
Yes. Both apps are accessible anywhere as long as you have a connection to the internet via your mobile device. Please note that you may incur roaming data charges while overseas. Please check with your service provider for data charges that may apply.
If I have cancelled my HSBC internet banking service, can I still access mobile banking?
No. The same security credentials (username and password) are used for both HSBC online banking and mobile banking. If your HSBC Internet Banking account is cancelled or dormant, you will not be able to access mobile banking.
Can I be logged in to HSBC internet banking and mobile banking at the same time?
No, you will receive an error message if you try to log on to both HSBC online banking and mobile banking or both HSBC mobile banking apps at the same time.
What happens if I get locked out of HSBC mobile banking or forget my password?
Can I exit HSBC mobile banking by closing the app or switching off my mobile phone?
These methods may not close the HSBC mobile banking session properly. For security reasons, please log off to close the session.
Section 2: Mobile app features
What is HSBC Mobile Banking app?
HSBC Mobile Banking app allows you to access, manage and transact on your local and international accounts. Pay your bills, transfer money and see your account balances securely and easily on your smartphone or tablet with the HSBC Mobile Banking App.
How can I log in to my HSBC Mobile Banking app?
For easy and quick access, you can log on to your HSBC Mobile Banking app with your username and passwords. Additionally if you want to view sensitive details like account numbers, or carry out certain transactions, you will need to login with your security device instead.
What can I do on HSBC Mobile Banking app?
You can perform the following via HSBC Mobile Banking app:
- View your account balances and transaction history
- Use Global View to monitor your eligible international HSBC deposit accounts
- Perform PayNow/FAST transfers
- Get real-time foreign exchange (FX) quotes before you make a transfer, or set your own target FX rate to receive alerts and/or convert funds automatically
- Make time deposit placements
- Add your HSBC credit card(s) directly to your Apple Wallet
- Pay your telecommunication bills, utility bills and more
Note: Bill payments via HSBC Mobile Banking app are only applicable for saved payees. To add a new payee, please access HSBC Internet Banking using your computer.
What is HSBC Singapore app?
HSBC Singapore app is a brand new mobile banking app specially built for our credit card customers to enhance the mobile banking experience. Its many benefits include:
- New and improved design for a streamlined experience
- Enhanced tools for checking your credit card account balances and transaction history
- Stay updated about various HSBC offers and promotions
How can I log in to my HSBC Singapore app?
For easy and quick access, you can log on to your HSBC Singapore app with your username and passwords. If you are an iOS user, you can log on via Touch ID or Face ID as well (refer to Section 3 for more information).
Additionally if you want to view sensitive details like account numbers, you will need to login with your security device instead.
What can I do on HSBC Singapore app?
You can perform the following via HSBC Singapore app:
- View your credit card account balances and transaction history
- Check your credit card account details (such as credit limit, payment due date and last statement balance)
- Explore credit card promotions
- Access exclusive ENTERTAINER with HSBC 1-for-1 offers (available to credit card customers only)
- Share your feedback with us so we can serve you better
We will be releasing continuous enhancements to the HSBC Singapore app over time which you can look forward to.
If I already have the current HSBC Mobile Banking app, should I still download the new HSBC Singapore app?
Yes, we would recommend you to download both apps to enjoy other mobile banking transactional features and services as listed above.
What does the negative sign next to my credit card account balance mean?
The negative sign represents a debit on your credit card account. This means that there is an outstanding amount due on your credit card account. If there is no negative sign next to your credit card account balance, your credit card account is in credit position and there is no outstanding amount due.
In the HSBC Singapore app, what do the arrows beside my credit card account transactions mean?
Transactions with arrows pointing to the right refer to credit or inward transactions (such as cashback) into your credit card account. On the other hand, transactions with arrows pointing to the left refer to debit or outward transactions (such as purchases using your credit card) from your credit card account.
I see a section called ENTERTAINER with HSBC in the HSBC Singapore app, what is that?
HSBC is now collaborating with The ENTERTAINER to bring to customers a wide variety of one-for-one dining, lifestyle and attraction offers. For more queries, please refer to ENTERTAINER with HSBC's FAQ.
Can I use HSBC Singapore app to access my other HSBC Singapore accounts?
No, currently you can only see your HSBC credit card accounts via HSBC Singapore app. If you have other HSBC accounts (Savings, Loans, Investments etc.) please use HSBC Mobile Banking app to access and manage your other accounts.
Section 3: Biometric authentication
What type of biometric authentication is available for HSBC Singapore app?
You can log on to your HSBC Singapore app using just your fingerprint (for Touch ID) or face (for Face ID). Touch ID/Face ID is an easy alternative to using your security credentials, such as password, and is available for iOS users only.
Do ensure that Touch ID/Face ID is enabled on your mobile device first, under your device settings. Otherwise, you will not be able to use your fingerprint or face to log on to HSBC Singapore app.
Is Touch ID/Face ID safe?
Only fingerprints and faces stored on your device can be used to access the app. Your biometric data will not be stored in the HSBC Singapore app or kept anywhere within HSBC.
How can I enable or disable my Touch ID/Face ID for the HSBC Singapore app?
You can activate Touch ID/Face ID immediately after log on. Alternatively, you can also enable or disable it later in "Security settings" under "More", using your secondary password once you have logged on to the HSBC Singapore app.
I have set up my Touch ID/Face ID before, but why is there no prompt to log in with Touch ID/Face ID?
Quick access via Touch ID/Face ID log in is only available when your username is remembered. If you re-enter your username, you will need to log in with your passwords first before you can enable your Touch ID/Face ID log in. To do so, go to "Security settings" under "More" to enable it.
What happens if I change my Touch ID/Face ID settings?
If you change your fingerprint/face settings on your device or update your fingerprint/face records on your phone, you will need to confirm your fingerprint/face again the next time you log onto the HSBC Singapore app.
If my fingerprint/face is not recognised, can I still log on to HSBC Singapore app?
Yes, you can still log on with your passwords. You can switch between using Touch ID/Face ID and passwords only to log on at any time.
For Touch ID, can someone else log on to the HSBC Singapore app if their fingerprint is stored on my device?
When you enable Touch ID services in the HSBC Singapore app, any fingerprints stored on your device can be used to log on to the HSBC Singapore app. You can always add or remove fingerprints from your device’s settings menu.
My siblings and I look alike very much. Are they able to log on to my HSBC Singapore app using Face ID?
The probability of a false match using Face ID is dependent on certain circumstances, such as for twins or siblings who look alike or adolescents, and if "Require Attention for Face ID" function is disabled on your device settings. Please read the HSBC Singapore app Terms and Conditions carefully and accept the associated risks and consequences if you continue to enable the Face ID function.
Section 4: Security tips
Please click here for the full list of security tips.
HSBC QuickFX App FAQ
What is the HSBC QuickFX app and what can I do on it?
HSBC QuickFX app is the first-ever FX specialized mobile app from a bank. Tapping on our strength of wide global network and FX research capabilities, the app brings you a comprehensive suite of FX solutions and benefits. You can:
- Move funds seamlessly between your HSBC accounts across 26 countries, including UK, USA, Australia, Hong Kong and Southeast Asia with Global Transfers.
- Make payments and transfer funds to banks outside Singapore e.g. to pay for overseas education, properties and investments using the Worldwide Transfers.
- Have control over your FX conversion rates by setting alerts or auto-conversions at your preferred rate with FX Order Watch.
- Easily convert currencies and perform transfers between all your HSBC accounts worldwide and have a consolidated view of your currency balances.
- Keep updated with the latest market developments to understand potential opportunities.
- Add your preferred currency pairs and rates to the Watchlist and track your currency performance against the real-time market rates.
- Manage your recent and past transactional activities more efficiently and use them as templates for future transactions.
How do I use the HSBC QuickFX app?
You can download the App for free from IOS or Google Play store. If you are an existing HSBC customer, you can log into the app using your HSBC Internet Banking user name and password.
How do I make currency conversions?
You will need an Everyday Global Account (EGA) to start currency conversions which can be opened via HSBC Internet Banking if you are an existing HSBC customer or at any HSBC branch if you are a new customer. You will receive an Everyday Global Debit Card upon opening your EGA which provides you with access to up to 11 different currencies* and make currency conversions using:
- “Domestic Transfer” at real-time competitive rates
- “Set your rate” at your own preferred rates
*Australian Dollar, Canadian Dollar, Euro, Japanese Yen, New Zealand Dollar, Pound Sterling, Swiss Franc, US Dollar, Hong Kong Dollar and Chinese renminbi (Offshore).
How do I use the HSBC Everyday Global Debit Card?
After you have performed a currency conversion within your EGA via the HSBC QuickFX app, you can make retail purchases, online shopping and cash withdrawal with no FX fee* using the HSBC Everyday Global Debit card. If you are spending USD100 on your EGA debit card, we will just deduct USD100 from your EGA. It’s that simple, with no hidden charge. Please note that EGA Debit Card does not support Renminbi transactions.
*Applies to successful retail purchase, online shopping and cash withdrawal made via the 9 supported foreign currencies.
You can refer here for more information on Everyday Global Account Debit Card.