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City in the evening, image used for HSBC Singapore Jade Luxury Concierge

Your luxury concierge

Worldwide concierge service to cater to your every request, whatever they may be

HSBC Jade concierge service, delivered by Ten Lifestyle Group

As a HSBC Jade client, you have access to HSBC Jade concierge service, delivered by Ten Lifestyle Group1, one of the world's leading concierge services. Designed to build a deep and considered understanding of your interests, aspirations and tastes, this service offers unrivalled and proactive support with unprecedented access and VIP treatment at every turn.

As part of this service, you will also gain access to an intuitive Concierge digital platform2 that offers expert-led articles and reviews, as well as direct booking for flights, hotels and experiences. This includes securing last-minute guaranteed tables at top restaurants around the world.

Dining experiences

The global team of dining specialists at your Concierge has established trusted relationships with restaurant managers and Maître Ds worldwide, which spans across some of the most exclusive and exciting places to dine in the world. Through your Concierge digital platform, you can instantly book almost-impossible-to-get tables on short notice, and find out about the best and most exciting places to dine in your city right now, including new openings and launches. And should you wish for recommendations based on personal experiences, our lifestyle managers are readily available by email or phone whenever, wherever you are in the world.

Dark stone.

Night life

Lifestyle managers can get you on the list at top-level nightclubs, bars and members’ clubs worldwide. Visiting a new city? Let them organise your night out complete with waived entrance fees and complimentary drinks on arrival. They can also access private members’ clubs around the world, and even waive or reduce the membership fees for you.

Tailor-made travel

Enjoy complimentary room upgrades, breakfasts and dining and spa credits at more than 1,600 5-star hotels around the world when you book through your Concierge service. For the duration of your stay, you will be treated as a VIP, often with a personal welcome from the manager and a gift on arrival. You can either speak to your experienced Travel team, who can advise on the best places to spend your precious time away exactly as you wish, or book via the Concierge digital platform and instantly access your benefits.

Two people climbing snow mountain.
Couple watching a band perform from the side of the stage.


If you want to see a show, experience a band or support your favourite team, your Concierge service can ensure that you’re right there in the heart of the action. Your Tickets team has extensive industry connections with venues and box offices worldwide and can help to secure the seats you want, as well as provide VIP hospitality options for a more luxurious experience. To ensure you never miss out, you can personalize your online profile or mention to one of your lifestyle managers on the musicians, artists and bands you prefer, so that the lifestyle managers can alert you the minute your favourite artist(s) announce a tour.

Begin using your Concierge service

Simply contact your dedicated Jade Relationship Manager who will guide you through the set-up process, which takes only a few moments. All you then need to do is click on a link that will be sent to you via email, set up a password and you’ll be able to discover all of the benefits this dedicated Concierge service has to offer.

For more information, please visit

Alternatively, you can speak with a Lifestyle Manager by calling +65 3163 9355 or send an email to

1HSBC Jade clients will enter into a direct agreement with Ten Lifestyle Group PLC under which Ten Lifestyle Group PLC and its affiliates will deliver the lifestyle service available under the HSBC Jade concierge service. HSBC will not be a party to that agreement and will not be responsible for the delivery of the lifestyle services. To view Ten Lifestyle Group PLC's terms of business, please visit

2Digital solution available through the concierge service is owned and operated by Ten Lifestyle Group PLC.

Ten Lifestyle Group PLC's terms of business apply.