The Hongkong and Shanghai Banking Corporation Limited and members of the HSBC Group (together "we", "us", "our") builds its business on trust between our customers and ourselves. To preserve the confidentiality of all personal data you provide to us, we maintain the following privacy principles:
By maintaining our commitment to these principles, we at HSBC will ensure that we respect the inherent trust that you place in us.
This section provides specific details of how we treat any information you might wish to provide us when you visit this website. Your use of this website indicates your acceptance of these terms and the terms set out in the website Term of Use and Hyperlink Policy.
We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will not contact you by e-mail or otherwise ask you to validate personal information such as your user ID or password. If you receive such a request, please call our 24-hour Customer Service Hotline on 1800-HSBC NOW (4722 669).
We also remind our customers to connect only to www.hsbc.com.sg when accessing Internet Banking. Never follow a link within an e-mail to start an Internet Banking session. Instead, key in directly to the browser address bar our URL (www.hsbc.com.sg) to access our secured Internet Banking site.
Your privacy is important to us. This Data Protection Policy outlines how your Personal Data will be managed in accordance with the Personal Data Protection Act ("PDPA") which strives to protect personal data of individuals. Please take a moment to read this Data Protection Policy so that you know and understand the purposes for which we may collect, use and/or disclose your Personal Data.
You agree and consent to The Hongkong and Shanghai Banking Corporation Limited, Singapore Branch and our group companies (collectively referred to herein as "HSBC" , "us", "we" or "our") as well as our respective agents, authorised service providers and relevant third parties collecting, using, disclosing and/or sharing your Personal Data in the manner set forth in this Data Protection Policy. In this Data Protection Policy, "group companies" refers to HSBC Holdings plc and/or any of its affiliates, subsidiaries, associated entities and any of their branches and offices, such as HSBC Bank (Singapore) Limited, HSBC Insurance (Singapore) Pte Limited, HSBC Global Asset Management (Singapore) Limited, HSBC Trustee (Singapore) Limited, HSBC Institutional Trust Services (Singapore) Limited, HSBC International Trustee Limited, Singapore Branch and Hang Seng Bank Limited, Singapore Branch.
This Data Protection Policy supplements but does not supersede nor replace any other consents which you may have previously provided to us nor does it affect any rights that we may have at law in connection with the collection, use and/or disclosure of your Personal Data. We may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. If any material revision is made to this Data Protection Policy, updates will be published at https://www.hsbc.com.sg/privacy-statement. Subject to your rights at law, the prevailing terms of the Data Protection Policy shall apply.
For the avoidance of doubt, this Data Protection Policy forms a part of the terms and conditions governing your relationship with us and should be read in conjunction with such terms and conditions ("Terms and Conditions"). In the event of any conflict or inconsistency between the provisions of this Data Protection Policy and the Terms and Conditions, the provisions of the Terms and Conditions shall prevail.
In this Data Protection Policy, "Personal Data" refers to any data or information about you from which you can be identified either from that data or from that data and other information to which we have or are likely to have access. Examples of such Personal Data include:
Generally, HSBC may collect your Personal Data in the following ways:
When you browse our website, you generally do so anonymously, but please see section 6 below on cookies.
Generally, HSBC may collect, use and/or disclose your Personal Data for the following purposes:
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with products and services you have requested.
Where personal data is submitted by you on behalf of another individual or concerns another individual other than yourself (or, in the case of situations where you, as a representative of your company or organisation, are submitting the personal data of individuals as part of the disclosures by the company or organisation to us), you represent and warrant to us that all the necessary consents (procured in accordance with all applicable data protection legislation, including without limitation the PDPA, for such purposes stated in the relevant sections of this Data Protection Policy) have been obtained from the relevant individuals and that you have retained proof of these consents, such proof to be provided to us upon our request.
In addition, HSBC may collect, use and/or disclose your Personal Data for the following purposes, depending on the nature of our relationship with you as well as the type of account you hold with us.
If you are a retail banking account holder, HSBC may collect, use and/or disclose your Personal Data for the following purposes:
If you are an insurance policy holder, HSBC may collect, use and/or disclose your Personal Data for the following purposes:
If you are an investment account holder, HSBC may collect, use and/or disclose your Personal Data for the following purposes:
If you are a Private Bank customer, HSBC may collect, use and/or disclose your Personal Data for the following purposes:
If you are a beneficial owner or stakeholder (including any settlor, grantor, donor, contributor, founder, sponsor, issuer or beneficiary) in respect of any trust, estate or legal person administered by a HSBC trustee company (such as HSBC Trustee (Singapore) Limited or HSBC International Trustee Limited, Singapore Branch), HSBC may collect, use and/or disclose your Personal Data (and the Personal Data of beneficiaries and any other parties required to administer the trust) for the following purposes:
If you are a corporate customer (in the case of Sole Proprietorship or Partnership) or a representative of a corporate customer or corporate account holder, HSBC may collect, use and/or disclose your Personal Data for the following purposes:
If you are a guarantor or a third party security provider of a customer of HSBC, HSBC may collect, use and/or disclose your Personal Data for the following purposes:
If you do not interact with us in the manners specified above, we may collect, use and/or disclose your Personal Data for the following purposes, in accordance with the PDPA:
Where you have specifically provided us with additional consents, HSBC may also collect, use and/or disclose your Personal Data for the following purposes:
If you have provided your Singapore telephone number(s) and have indicated that you consent to receiving marketing or promotional information via your Singapore telephone number(s), then from time to time, we may contact you using such Singapore telephone number(s) (including via voice calls, SMS, fax or other means) with information about our products and services (including discounts and special offers).
Personal Data will be protected and kept confidential but, subject to the provisions of any applicable law, may be disclosed for the purposes listed above (where applicable) to the following parties:
We may collect or analyse anonymised information from which individuals cannot be identified ("Aggregate Information"), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on our websites and common entry and exit points into our websites.
We use "cookies", where a small data file is sent to your browser to store and track Aggregate Information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites.
The Aggregate Information collected is used to assist us in analysing the usage of our websites and improving our websites.
Should you wish to disable the cookies associated with these technologies, you may do so by changing the setting on your browser. However, you may not be able to enter certain part(s) of our websites.
Our website may contain links to other websites operated by third parties. Your use and access of such links is governed by the Hyperlink Policy and we are not responsible for the privacy practices of websites operated by third parties that are linked to our website. We encourage you to learn about the privacy policies of such third party websites. Some of these third party websites may be co-branded with our logo or trademark, even though they are not operated or maintained by us. Once you have left our website, you should check the applicable data protection policy of the third party to determine how they will handle any information they collect from you.
If you wish to withdraw your consent to any use or disclosure of your Personal Data as set out in this Data Protection Policy, you may contact us via our customer service hotlines.
Please note that if you withdraw your consent to any or all use or disclosure of your Personal Data, depending on the nature of your request, we may not be in a position to continue to provide our products or services to you or administer any contractual relationship in place. Such withdrawal may also result in the termination of any agreement you may have with us. HSBC’s legal rights and remedies are expressly reserved in such event.
You may request access to or make corrections to your Personal Data records, but HSBC has the right to charge a reasonable fee for processing your request. Please submit your request to the respective Data Protection Officer via the contact details indicated below for us to proceed.
If you have any questions or complaints relating to the use or disclosure of your Personal Data, or if you wish to know more about our data protection policies and practices, please contact the respective Data Protection Officer via the contact details indicated below.
This Statement is made by The Hongkong and Shanghai Banking Corporation Limited, Singapore Branch and HBSP Bank (Singapore) Limited (in each case, 'the Bank') in accordance with the Do Not Call Provisions under Part IX of the Personal Data Protection Act (PDPA) ("DNC Provisions"). The Statement is intended to notify you why personal data is collected and how it may be used to send you marketing and/or promotional messages. The DNC Provisions, which have become effective since 2 January 2014, introduce certain changes to the way in which we may send you promotional and/or marketing messages and call you via your Singapore telephone number(s).
Marketing messages are messages sent to individuals with the intention of advertising; promoting or offering to provide goods or services; interests in land; business or investment opportunities or advertising; or promoting the supplier or provider of the aforesaid. These changes will however generally not affect our sending of other types of messages via your Singapore telephone number(s), such as informational and service related messages, messages that are for business to business marketing, market survey/research or which promote charitable or religious causes, and personal messages sent by individuals.
The Bank aims to comply with the requirements of the DNC Provisions and respects your choices.
Examples of the personal data which the Bank may collect, use and/or disclose in order to send you marketing and/or promotional messages about our products and services which may be of interest and relevance to you include (non-exhaustive list): your name, contact details, transaction patterns and behaviour, and demographic data.
Depending on the product or service concerned, your personal data may be disclosed to:
If you no longer wish to receive marketing and/or promotional messages from the Bank and had previously provided the Bank with your consent to do so, you can withdraw your consent here.