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We're here to help

Have a chat with us.

The easiest and quickest way to get in touch is to chat with us. YAS, our virtual assistant, will try to answer your general non-account related queries 24, 7. If you need further assistance, YAS will connect you with one of our chat agents during working hours.

Our chat agents are available from 9:00 to 21:00, everyday including weekends and public holidays.

For account-related personal banking matters, you can chat with us securely through our HSBC Singapore app and online banking.

HSBC Singapore app

You can chat with us on the mobile banking app quickly and easily. Here's how:

  1. Log on to mobile banking in the app
  2. Select the 'Support' tab
  3. Select 'Chat with us'

HSBC Online Banking

To start a chat with one of our agents:

  1. Log on to online banking
  2. Select the Chat button to the right of the page

If you're not registered for online banking, find out how to register.

Visit a branch

If you want to see us in person, we're here to help

Call us

HSBC Premier

HSBC Personal Banking

More ways to get in touch


If your credit card or debit card has gone missing, let us know about it straightaway.


Let us know if a transaction on your account isn't right.


Let us know if you wish to update your marketing preferences.

Popular help topics


Don't be afraid to let us know if you're experiencing financial difficulties.


Find the answers to common questions here, or contact us with your specific enquiry.


Learn how to get the most out of your banking.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.