Have a chat with us.
The easiest and quickest way to get in touch is to chat with us. YAS, our virtual assistant, will try to answer your general non-account related queries 24, 7. If you need further assistance, YAS will connect you with one of our chat agents during working hours.
Our chat agents are available from 8:30 to 22:00, weekdays and from 10:00 to 22:00, weekends and public holidays.
For account-related personal banking matters, you can chat with us securely through our HSBC Singapore app and online banking.
HSBC Singapore app
You can chat with us on the mobile banking app quickly and easily. Here's how:
- Log on to mobile banking in the app
- Select the 'Profile' tab
- Select 'Chat with us'
HSBC Online Banking
To start a chat with one of our agents:
- Log on to online banking
- Select the Chat button to the right of the page
If you're not registered for online banking, find out how to register.
Call us
HSBC Premier
HSBC Personal Banking
More ways to get in touch
Report a lost or stolen card
If your credit card or debit card has gone missing, let us know about it straightaway.
Dispute a transaction
Let us know if a transaction on your account isn't right.
Sign up for the 'Do not call' registry
Let us know if you don't wish to be contacted for marketing purposes.
Popular help topics
Financial difficulties
Don't be afraid to let us know if you're experiencing financial difficulties.
Frequently asked questions
Find the answers to common questions here, or contact us with your specific enquiry.
Consumer guides
Learn how to get the most out of your banking.