Have a chat with us.
The easiest and quickest way to get in touch is to chat with us. YAS, our virtual assistant, will try to answer your general non-account related queries 24/7. If you need further assistance, YAS will connect you with one of our chat agents during working hours.
Our chat agents are available from 9:00 to 21:00, everyday including weekends and public holidays.
For account-related personal banking matters, you can chat with us securely through our HSBC Singapore app and online banking.
HSBC Singapore app
You can chat with us on the mobile banking app quickly and easily. Here's how:
- Log on to mobile banking in the app
- Select the 'Support' tab
- Select 'Chat with us'
HSBC Online Banking
To start a chat with one of our agents:
- Log on to online banking
- Select the Chat button to the right of the page
If you're not registered for online banking, find out how to register.
Call us
HSBC Premier
HSBC Personal Banking
Outbound phone numbers
HSBC outbound phone numbers*
(65) 6499 4800/ (65) 6499 4833 / (65) 6499 4855 / (65) 6499 4877/ (65) 6216 9016
Monday-Friday (excluding Public Holidays): 9am-6pm
* Should you receive a call from someone at HSBC that causes you concern over their identity, be aware that HSBC employees will be able to inform you of their name and the relevant branch/department they represent. You can then verify the employee's identity by getting in touch with us.
Our staff will never ask you to provide sensitive personal information, such as passwords, over the phone, nor will we notify you of account irregularities using pre-recorded messages. There may be scam calls purporting to be from the Bank that might display the Bank’s numbers on your device. Scammers use such calls to obtain account credentials from customers by impersonating staff of the Bank to gain access to their accounts. If you're suspicious of any calls claiming to be from HSBC, do not disclose your personal or account information, and contact us at once.
More ways to get in touch
Report a lost or stolen card
If your credit card or debit card has gone missing, let us know about it straightaway.
Dispute a transaction
Let us know if a transaction on your account isn't right.
Update your marketing preferences
Let us know if you wish to update your marketing preferences.
Feedback and complaints
Your views and feedback are key to improving the products and services we offer.
Popular help topics
Financial difficulties
Don't be afraid to let us know if you're experiencing financial difficulties.
Frequently asked questions
Find the answers to common questions here, or contact us with your specific enquiry.
Consumer guides
Learn how to get the most out of your banking.