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Financial difficulties

Don't be afraid to let us know if you're experiencing financial difficulty.

Banking services - financial difficulty

At HSBC, we are dedicated to help you overcome any financial difficulties that you are facing. Whether it’s an illness, salary reduction, or other personal reasons, if you are unable to pay the overdue on your credit facilities, do contact us as soon as possible. Call 6658 5955. Lines are open from 8:30am to 5:30pm, Monday to Friday. Alternatively you can also email:

Supporting you through the tough times

All reviews done will be on a case by case basis but be assured that our review team aims to provide you with temporary relief from your repayments. Depending on what you can afford to pay at the time, we may assist to adjust your monthly instalment amount, interest payable and repayment duration to help you overcome your circumstances.

Applying for our in house Debt Relief Program (DRP)

To help us better understand your financial position, please submit the following documents:

  • Scanned copy of NRIC (front and back)
  • CPF statement showing contributions for the past 12 months
  • Most recent 3 months’ pay slip
  • Monthly Expenses Breakdown form
  • Approved debt relief programs offered by other banks (if any)
  • Other documents / Evidence of hardship which may assist in your appeal (E.g. Doctor’s letter if financial difficulty is due to medical expenses)

Submission via email

Submission via post

HSBC Bank (Collections)

20 Pasir Panjang Road

(East Lobby) #13-21

Mapletree Business City

Singapore 117439

Submission via our branches

What to expect

HSBC aims to provide you with an outcome within 14 days of your application upon your full submission of the documentation or any other required documents. While the review is in process, we may contact you to discuss and further understand your circumstances to help us come to a decision.


Regardless of your reason for financial hardship, loan value or repayment history, be assured that HSBC will give genuine consideration to all requests.


All unsecured accounts will be cancelled upon receipt of DRP application and there will be no reinstatement.

Applicants are to take note that their Credit Bureau (CBS) records will be affected and may affect future applications for credit facilities with other banks.

Customers working in financial institutions may be subjected to MAS reporting.

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