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Support and Frequently Asked Questions

Visit our help section to download forms, locate the nearest branch to you, as well as receive additional contact and support information.

Help and Support


Learn more about our Special Financial Relief Programme that will aid you through these challenging times.


Find the answers to common questions here, or contact us with your specific enquiry.


Report your lost or stolen card immediately to protect your account.


If you notice a suspicious charge or didn't receive what you paid for, here's how you can raise a dispute.


Get tips on how to get through financial difficulties and how HSBC may help.

Forms and Documents


A convenient one-stop location for all the downloadable forms that you may require for our products and services.


This service allows you to submit the supporting document(s) for your HSBC application.

Contact us


We're here to help. Find out the best way to contact us depending on your needs.


If you want to see us in person, find your local branch.


Your views and feedback are key to improving the products and services we offer.

Other information


Information relating to our services, terms and conditions and other updates.


Service updates and maintenance to our banking services.


Learn how to stay safe and secure when banking online with us.


Get helpful information on everyday banking with these consumer guides.