Please call our Customer Service Centre immediately if your card is lost, stolen or if fraudulent transactions have been made. Our customer service officers will assist to block your card immediately and issue you with a replacement card. Call us on 1800-HSBC NOW (4722 669) from Singapore or (65) 64722 669 from overseas.
If you come across unrecognised transactions, you may want to consider these common scenarios:
If you wish to raise a chargeback/dispute request, you can download the dispute form and mail it back to HSBC upon completion. Please include all supporting documents (if any) to substantiate your dispute.
It is important for you to raise the dispute no later than 14 days from the date of statement with the disputed transaction(s). This is to enable HSBC to proceed with the investigation process and avoid delay or denial of the right to recovery for the disputed transaction(s).
While we will do our best to resolve your dispute, the investigation progress is subject to the merchant’s cooperation. It can take between 2 to 6 months upon receipt of your dispute form for the dispute to be resolved.