Important notices

Changes to Composite statement for HSBC Personal Line of Credit customers (effective 24 June 2019)

We will be removing HSBC Personal Line of Credit from Composite statement with effect from 24 June 2019. For HSBC Personal Line of Credit details, please refer to the HSBC Personal Line of Credit statement.

MAS ePayment Guidelines: Revised Terms and conditions

In line with the Monetary Authority of Singapore (MAS) ePayments User Protection guidelines, we are making changes to the following HSBC Terms and Conditions effective 30th June 2019. The guidelines aim to set standards in terms of the duties of financial institutions and users for secure e-payment transactions, simplify error resolution processes when a user sends money to the wrong recipient, and apportion liability between financial institutions and users for unauthorised transactions. For further details, please review the information below. The update is applicable to all customers.

Please click here to view the Terms and Conditions which take effect from 30th June 2019.

What are the guidelines about?

The guidelines aim to set standards in the following areas

  • Set out duties of financial institutions and account holders and account users for secure e-Payment transactions;
  • Simplify error resolution process when an account holder sends out money to the wrong recipient; and
  • Apportion liability between financial institutions and account holder for unauthorised transactions.

The following summarizes the main changes. Please refer to the respective documents for further details.

How do these guidelines impact me as a customer?

The Guidelines aim to make e-payments transactions simpler and more secure for individuals.

After the guidelines come to force, a more comprehensive notification alert process and framework for unauthorised transactions will be in place.

Account holders are advised to provide the bank with updated contact information (mobile number and email address) and monitor transaction alerts on a regular basis.

All account holders are to protect access codes as well as access to their accounts inline with the duties in the guidelines. Unauthorised transactions are to be reported with relevant information as soon as practicable upon receipt of notification on such transactions for the bank to assess claims and complete necessary investigations in a timely and transparent manner.

As a customer, what type of alerts will I be sent a notification for?

Notifications will be sent by the bank for all fund transfers, debit/credit card transactions, bill payments and cash withdrawals, where the bank is able to provide them.

As a customer, can I provide threshold amount above which such transaction notification will then be triggered?

Yes, thresholds can be set as per current practice. Customers have the option to lower the threshold to $0.01 as well should the case be that alerts are required on every transaction. In the event a threshold has not been defined, a default threshold of $500 will apply for account and debit card related transactions and $1000 for credit cards.

What are the changes in the Terms and Conditions?

  • Terms and Conditions Governing Personal Deposit Accounts – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of account holders in respect of providing contact information, monitoring transaction notifications, protecting access codes, and reporting unauthorised or erroneous transactions.
  • The HSBC Debit Card Cardholder’s Agreement – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of cardholders in respect of reporting unauthorised or erroneous transactions.
  • The HSBC Credit Card Cardholder’s Agreement – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of cardholders in respect of providing contact information, monitoring transaction notifications, protecting access codes, and reporting unauthorised or erroneous transactions.
  • Terms and Conditions for HSBC Personal Internet Banking – Clarifications regarding the apportionment of liability for unauthorised transactions, and the duties of accountholders in respect of protecting access to their accounts and reporting unauthorised transactions.

When does this come to effect and where can I find more information?

Effect start date is 30 June 2019. For more information about this guidelines, please refer to the following link

Impact of Golden Week in Japan (between 27 April and 6 May 2019)

To mark the accession of a new emperor in Japan, the Japanese financial markets will be closed for an extended 10 day period (commonly referred to as ‘Golden Week’) between 27th April 2019 and 6th May 2019. All banks and financial institutions in Japan, together with financial markets, will be closed during this period. Any FX payments into Japan during this period will only be processed after 6th May 2019.

Opening of HSBC Jade Centre at Jewel Changi Airport

We are pleased to inform that we will have a new HSBC Jade Center in Jewel Changi Airport, opening on 17 April 2019. This is aligned with Jewel Changi Airport’s official opening and the new center will be the latest addition to our HSBC branch network in Singapore.

We are now better placed to serve our international and Jade customers in Singapore and our customers can leverage on Changi Airport’s excellent international flight connectivity as a stopover destination. Our presence within the airport will also make it easier and more accessible for you to bank with us.

Our HSBC Jade Centre is located at 78 Airport Boulevard, #04-217 Jewel Changi Airport, Singapore 819666 and our operational hours are as follows. We are open Mondays to Saturdays at the following business hours:

Mondays to Fridays: 10:00am to 7:00pm

Saturdays: 10:00am to 2:00pm

For more information, please reach out to any of our branch staff. Alternatively, you can call our HSBC Premier hotline on 1800-227 8889 or our HSBC Customer Service hotline on 1800-HSBC NOW (4722 669).

We look forward to welcoming you at our brand new Jade Centre at Jewel Changi Airport from April 2019!

From 11 to 16 April, Jewel is open to Preview ticket holders only. More details can be found on the Jewel's official website.

Change in Citibank Singapore Limited SGD Payment Instruction

Please note that with effect from 15 April 2019, Citibank Singapore Limited (CSL) will have a new SWIFT Bank Identifier Code (“BIC”) and Bank Code for SGD payment instructions (i.e., CITISGSLXXX).

The changes will impact transactions involving a transfer of funds to Citibank Singapore Limited’s Global Consumer Banking (Wealth management products and services, unsecured and secured products), CitiBusiness Banking accounts and Citi International Personal Bank accounts, for the below transaction types:

  • Fast and Secure Transfer (FAST)
  • Inter-bank GIRO
  • MAS Electronic Payment System (MEPS) and
  • Telegraphic Transfers
Please be reminded to use the correct description and details from the effective date before making payments to ensure that your transactions are processed accordingly. For your reference, the banking information is as listed in the following table:
Currency
Date
SWIFT Bank Identifier Code (BIC)

Bank Code

FAST bank description
SGD

Before 15 April 2019 (Old BIC)

CITISGSGXXX

7214
CITIBANK, N.A.

SGD

On and After 15 April 2019 (New BIC)
CITISGSLXXX
9201
CITIBANK SINGAPORE LIMITED
Others
No change. For reference only
CITISGSGGCB
- -
Please be reminded to use the correct description and details from the effective date before making payments to ensure that your transactions are processed accordingly. For your reference, the banking information is as listed in the following table:
Currency
SGD
Date

Before 15 April 2019 (Old BIC)

SWIFT Bank Identifier Code (BIC)

CITISGSGXXX

Bank Code

7214
FAST bank description
CITIBANK, N.A.
Currency

SGD

Date
On and After 15 April 2019 (New BIC)
SWIFT Bank Identifier Code (BIC)
CITISGSLXXX

Bank Code

9201
FAST bank description
CITIBANK SINGAPORE LIMITED
Currency
Others
Date
No change. For reference only
SWIFT Bank Identifier Code (BIC)
CITISGSGGCB

Bank Code

-
FAST bank description
-

If you have existing impacted Citibank FAST and GIRO payee records with us, HSBC Bank (Singapore) Limited will be making relevant changes as advised by Citibank Singapore Limited (CSL) on your behalf insofar as is necessary and possible to facilitate the successful completion of your transaction, with effect from 15th April 2019.

For more information, please visit https://www.citibank.com.sg.

Revision of 24-month Time Deposit Mortgage Rate (TDMR24)

Please note that the 24-month Time Deposit Mortgage Rate (TDMR24) will be revised from 0.65% to 1.40% per annum with effect from 6 May 2019. 

TDMR24 is based on the Bank's prevailing twenty-four (24) months Personal Banking Singapore Dollar Time Deposit rate for amounts from S$5,000 to S$49,999 or such other sum as may be determined by the Bank. Please refer to Bank's prevailing 24 month Personal Banking Singapore Dollar Time Deposit rate

HSBC Claymore Branch reopening and closure of HSBC Liat Towers Branch

In line with our continuous efforts to provide a better branch experience for our customers, we are currently renovating our HSBC Claymore Branch and the branch will be re-opened on Monday, 4 March 2019.

In addition, our nearby HSBC Liat Towers Branch will be closed permanently from Saturday 2 March 2019, 12pm. All banking facilities including ATMs, Cash Deposit machine, Quick cheque deposit facility will be removed from service.

For all your banking needs, you may proceed to our refreshed HSBC Claymore Branch from Monday, 4 March 2019 and it is located at 6 Claymore Hill, #01-01 Claymore Plaza, Singapore 229571.

You may also visit our other HSBC branches, ATM5 participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank) and ultilise our HSBC’s QuickCash services available at retail outlets islandwide. This includes Cold Storage, 7-Eleven, Giant, Guardian Health and Beauty and Market Place.

Please call us on 1800-HSBC NOW (4722 669) if you require further assistance and we look forward to welcoming you at our renovated HSBC Claymore Branch in March 2019!

Lunar New Year Eve Operating Hours

In view of the upcoming Lunar New Year, please be informed of the below changes to our HSBC branch operating hours, cheque collection and unit trust transaction cut off timing on the eve of Lunar New Year.

  1.  Our branches will close at 1.00pm on 4 February 2019.
    All self service facilities including HSBC ATMs, cash deposit machines and cheque deposit facilities will remain available for customers' usage.
  2. Cheque collection cutoff time on 4 February 2019 - 1:00 PM.
    All USD/SGD cheques collected after the above cut off timing will be sent for processing on 7 February 2019.
  3. Unit trust transactions dealing cutoff time on 4 February 2019 - 11:00 AM.

For any assistance, please call us on 1800-HSBC NOW (4722 669).

We wish you a prosperous and happy Lunar New Year!

Changes to Accredited Investor Regime

The regime for “accredited investors” as defined under the Securities and Futures Act, Chapter 289 of Singapore (the “SFA”) has been amended to enhance investor protection.  The amendments include changes to the definition of “accredited investor” (“AI”) and with effect from 8 April 2019, will involve an opt-in/opt-out process for AIs.

Click here for more details.

Revised cheque collection arrangement on 31 December 2018

Please note the following changes to our cheque deposit arrangement on Monday, 31 December 2018.

  1. Cutoff time for SGD cheque deposit has been brought forward to 11.00 AM.
  2. There will be no clearing of USD cheques.

All USD and SGD cheques collected after the above cutoff time will be sent for processing on Wednesday, 2 January 2019.

For any assistance, please call us on 1800-HSBC NOW (4722 669).
Thank you for banking with HSBC and we wish you a Happy New Year.

Email Statement For Joint Accounts

We are pleased to announce that from 21 Jan 2019, you will be able to enjoy the benefit of email statements for your joint banking and loan accounts, in addition to your sole accounts (currently available).

To start you off, customers who currently receive paper joint account statements have been enrolled to receive email statements at your registered email address. This will apply for your sole and joint banking and loan accounts from 21 Jan 19.

Please visit www.hsbc.com.sg/ways-to-bank/email-statements by 5 Jan 2019 if you wish to opt out. Log on to Internet Banking or visit us at any branch to update your email address.

Closure of HSBC Claymore Branch for refurbishment

In line with our continuous efforts to provide a better branch experience for our customers, HSBC Claymore Branch will undergo refurbishment from Saturday, 22nd December 2018 to Sunday, 3rd March 2019. The branch, including all self service facilities such as ATMs, Cash Deposit machine, Quick cheque deposit facility will not be available, effective from 22nd December 2018, 12pm. 

The Safe Deposit Box facility in Claymore branch will continue to be operational and our safe box services remain available to customers throughout the refurbishment period. 

Mon to Friday : 930am to 430pm

Saturdays : 930am to 12pm

During the refurbishment period, you may visit our nearby HSBC Liat Towers Branch for your transactional needs. 

Address : HSBC Liat Towers Branch is located at 541 Orchard Road, #02/03-01 Liat Towers, Singapore 238881.

You may also visit our other HSBC branches, ATM5 participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank) and ultilise our HSBC’s QuickCash services available at retail outlets islandwide. This includes Cold Storage, 7-Eleven, Giant, Guardian Health and Beauty and Market Place. 

Please call us on 1800-HSBC NOW (4722 669) if you require further assistance and we look forward to welcoming you at our refurbished HSBC Claymore Branch in March 2019!

Opening of HSBC Alexandra Branch

We are pleased to inform you that we are opening our new HSBC Alexandra Branch on 26th November 2018.

Our new Alexandra Branch has a refreshed and modern design in line with our country’s strategic plans to enhance our capabilities to serve you better. This branch will be dedicated to serve our Retail Banking and Wealth Management (RBWM) customers.

In our effort to optimise our branch and ATM footprint, our ATM machines from Mapletree Business City (MBC) will be relocated to the new Alexandra branch on 23th November 2018 and operational on 26th November 2018.

The branch will be located at: 460 Alexandra Road, #02-29 Alexandra Retail Centre, Singapore 119963

For more information, please reach out to any of our branch staff. Alternatively, please call our HSBC Premier hotline on 1800-227 8889 or our HSBC Customer Service hotline on 1800-HSBC NOW (4722 669).

We look forward to welcoming you at our brand new Alexandra Branch in November 2018!

MayBank new Subsidiary and Branch details for transactions

Please note the following regarding Local incorporation of part of Maybank’s banking business in Singapore.

Malayan Banking Berhad, Singapore Branch (the "Branch") is transferring the below mentioned parts of its banking business in Singapore to Maybank Singapore Limited ("MSL"), Malayan Banking Berhad's indirect wholly-owned subsidiary incorporated in Singapore.

  • Retail (personal banking, privilege wealth, premier wealth), Private Wealth
  • SME - Retail, Small Medium Enterprises (RSME) Banking
  • Commercial Banking (CMG)

The Proposed Transfer will take effect from 5 November 2018.

Following the local incorporation, the Branch and the Subsidiary will each operate under its distinct reference name. Please be reminded to use the correct description and details from the Effective Date before making payments or collecting funds to ensure that your transactions are processed accordingly. For your reference, the bank details of the Subsidiary and the Branch are set out in the table below:

Description
Existing Branch
For Global Banking
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
Bank Full Name
Malayan Banking Berhad, Singapore Branch
Maybank Singapore Limited
Bank Code
9636*new
7302
SWIFT BIC
MBBESGSG
MBBESGS2*new
FAST Bank description
Malayan Banking Berhad
Malayan Banking Berhad
Description
Bank Full Name
Existing Branch
For Global Banking
Malayan Banking Berhad, Singapore Branch
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
Maybank Singapore Limited
Description
Bank Code
Existing Branch
For Global Banking
9636*new
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
7302
Description
SWIFT BIC
Existing Branch
For Global Banking
MBBESGSG
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
MBBESGS2*new
Description
FAST Bank description
Existing Branch
For Global Banking
Malayan Banking Berhad
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
Malayan Banking Berhad

If you have existing impacted Maybank payee records with us, HSBC Bank (Singapore) Limited will be making relevant changes to the FAST Bank Description, SWIFT BIC and / or Bank Code on your behalf insofar as is necessary and possible to facilitate the successful completion of your transaction, including Direct Debit Authorisations (DDA) and fund transfer instructions, with effect from 5th November 2018.

What are the transactions likely to be affected?

If you are transferring funds through

  • FAST (Fast and Secure Transfers);
  • TT (Telegraphic Transfer);
  • MEPS (MAS Electronic Payment System); or
  • GIRO (General Interbank Recurring Order),

please select the correct Bank Full Name/Bank Code/SWIFT BIC/FAST Bank description with effect from 5th November 2018 to ensure that transactions are processed accordingly.

Where can I find more information?

For more information, please visit the MayBank website.

Customers may also contact MayBank's Customer Relationship Executives at 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas).

Revised foreign currency transaction fee for HSBC Credit Cards

With effect from 1 November 2018: The foreign currency transaction fee for HSBC Credit Cards will be revised from 1.5% to 1.8% of the transaction amount (Note that all transactions in foreign currency are also subject to an additional charge of up to 1% imposed by the Visa/MasterCard card associations).

For details, please click here.

Revised terms and conditions for Property Loans

The revised terms and conditions governing the Property Loan Standard Terms has come into effect since 1 June 2018. For more information, call our Premier hotline at 1800-227 8889 or our customer service hotline at 1800-HSBC Now (4722 669). Visit the revised Property Loan Standard Terms (PDF) for details.

Cash transaction update

Since 1 March 2018, we've stopped issuing SGD1,000 notes for cash transactions that are less than SGD10,000. For cash transactions of SGD10,000 or more, an application form will need to be completed at our branches if SGD1,000 notes are required.

This applies to the following cash transactions: cash withdrawal, cheque encashment, cash exchanges, credit card advance and emergency encashment.

Incoming transfers to your HSBC account

Our SWIFT Bank Identifier Code (BIC) has been changed to HSBCSGS2 since May 2016. Remitters should update their details as soon as possible.

To make sure your payments into your HSBC accounts can be carried out successfully, please share the latest payment information below with those who transfers funds to your account.

Payments made with incorrect BICs will bounce back to the sender, incurring additional charges.

SWIFT Bank Identifier Code (BIC): HSBCSGS2 

Bank name: HSBC Bank (Singapore) Limited 

Bank address: 21 Collyer Quay, 13-02, Singapore 049320 

If you have any questions, call our 24-hour customer service hotline at 1800 4722 669, or +65 64722669 if calling from outside of Singapore.

Premature withdrawal charges imposed on premature withdrawal of Time Deposits

Effective 1 September 2011, premature withdrawal charges will be imposed on premature withdrawal of Time Deposits prior to maturity. For all premature withdrawal of Time Deposits, interest payments (if any) will be calculated at the Bank's discretion. Customers should note that they may receive an amount less than the original Time Deposit placement amount upon premature withdrawal for their Foreign Currency Time Deposits. Currently, for Singapore Dollar Time Deposits, customers will receive not less than their original placement amount upon premature withdrawal.

Liability prior to debit card loss reporting

With effect from 1 April 2010, your liability prior to debit card loss reporting will be capped at S$100 provided that you have not acted fraudulently, negligently or failed to report the card loss immediately.