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Notices

Important notices

New Notes Exchange for Lunar New Year 2022

Dear customers,

Our Lunar New Year (LNY) new notes exchange for HSBC customers (available in SGD2, SGD5, SGD10 and SGD50 denominations) will start from 11 January 2022.

Similar to last year, in an effort to allow more customers to exchange for the new notes, each customer is entitled to exchange or withdraw based on following limits:

  • SGD 2 – SGD 1,000
  • SGD 10 – SGD 2,000

Please note that the new notes are subject to availability, while stocks last.

With the ongoing COVID-19 situation, we strongly encourage all customers to adopt digital ang pow gifting using our new PayNow feature which will allow customers to share payment receipts with a Lunar New Year (LNY) themed design. Customers can perform the transfer(s) easily via our HSBC Singapore app at their convenience.

For customers who would like to exchange for the physical cash, you can help reduce carbon footprint and the impact on our environment by accepting Good-As-New notes (available in SGD2 denomination).

Lastly, we wish you a happy and prosperous Lunar New Year!

Revised branch operating hours

Dear customers,

Ahead of the upcoming Lunar New Year, there are changes to some of our HSBC branch operating hours and cheque collection cut off times.

Branch / Centre
31 January 2022
1 and 2 February 2022
All HSBC Branches
9:30am to 1pm
Public holiday (closed)
HSBC Claymore Jade Centre
9:30am to 1pm
Public holiday (closed)
HSBC Jewel Jade Centre
10am to 1pm
Public holiday (closed)

Ahead of the upcoming Lunar New Year, there are changes to some of our HSBC branch operating hours and cheque collection cut off times.

Branch / Centre
All HSBC Branches
31 January 2022
9:30am to 1pm
1 and 2 February 2022
Public holiday (closed)
Branch / Centre
HSBC Claymore Jade Centre
31 January 2022
9:30am to 1pm
1 and 2 February 2022
Public holiday (closed)
Branch / Centre
HSBC Jewel Jade Centre
31 January 2022
10am to 1pm
1 and 2 February 2022
Public holiday (closed)

Our cheque deposit collection cutoff time on 31 January 2022 will be brought forward to 1pm.

Cheque
Date
Cheque collection cutoff time
For noting
All cheques (SGD & USD)
31 January 2022
1pm
Cheques deposited after cutoff time will be sent for processing on 3 February 2022

Our cheque deposit collection cutoff time on 31 January 2022 will be brought forward to 1pm.

Cheque
All cheques (SGD & USD)
Date
31 January 2022
Cheque collection cutoff time
1pm
For noting
Cheques deposited after cutoff time will be sent for processing on 3 February 2022

All self-service facilities such as HSBC ATM, MFM and Quick Cheque Deposit facilities will remain available during this period. For any assistance, please call us on 1800-HSBC NOW (4722 669).

We wish you a happy and prosperous Lunar New Year!

Holiday branch closures

Please note our branches and Jade centres will be closed on Christmas Day and New Year's Day so our staff can celebrate with their loved ones.

Branch / Centre
24 DEC 2021
25 DEC 2021
31 DEC 2021
01 JAN 2022
All HSBC Branches
9:30am to 3:30pm
Public Holiday (closed)
9:30am to 3:30pm

Public Holiday

(closed)

HSBC Claymore Jade Centre
9:30am to 3:30pm
Public Holiday (closed)
9:30am to 3:30pm

Public Holiday

(closed)

HSBC Jewel Jade Centre
10:00am to 3:30pm
Public Holiday (closed)
10:00am to 3:30pm

Public Holiday

(closed)

Please note our branches and Jade centres will be closed on Christmas Day and New Year's Day so our staff can celebrate with their loved ones.

Branch / Centre
All HSBC Branches
24 DEC 2021
9:30am to 3:30pm
25 DEC 2021
Public Holiday (closed)
31 DEC 2021
9:30am to 3:30pm
01 JAN 2022

Public Holiday

(closed)

Branch / Centre
HSBC Claymore Jade Centre
24 DEC 2021
9:30am to 3:30pm
25 DEC 2021
Public Holiday (closed)
31 DEC 2021
9:30am to 3:30pm
01 JAN 2022

Public Holiday

(closed)

Branch / Centre
HSBC Jewel Jade Centre
24 DEC 2021
10:00am to 3:30pm
25 DEC 2021
Public Holiday (closed)
31 DEC 2021
10:00am to 3:30pm
01 JAN 2022

Public Holiday

(closed)

On 31 December 2021 our cheque deposit collection cutoff time will be 11am.

Cheque Date
Cheque collection cutoff time
For noting
SGD
31 DEC 2021
11:00am
Cheques deposited after cutoff time will be credited on 4 JAN 2022
USD
30 DEC 2021
1:00pm
Cheques deposited before cutoff time will be credited on 3 JAN 2022
USD
30 DEC 2021
1:00pm
Cheques deposited after cutoff time will be credited on 4 JAN 2022
USD
31 DEC 2021
Clearance of USD cheques is not available on NYE.
Cheques deposited on NYE will be sent for processing on 3 JAN 2022 and credited on 4 JAN 2022

On 31 December 2021 our cheque deposit collection cutoff time will be 11am.

Cheque SGD
Date
31 DEC 2021
Cheque collection cutoff time
11:00am
For noting
Cheques deposited after cutoff time will be credited on 4 JAN 2022
Cheque USD
Date
30 DEC 2021
Cheque collection cutoff time
1:00pm
For noting
Cheques deposited before cutoff time will be credited on 3 JAN 2022
Cheque USD
Date
30 DEC 2021
Cheque collection cutoff time
1:00pm
For noting
Cheques deposited after cutoff time will be credited on 4 JAN 2022
Cheque USD
Date
31 DEC 2021
Cheque collection cutoff time
Clearance of USD cheques is not available on NYE.
For noting
Cheques deposited on NYE will be sent for processing on 3 JAN 2022 and credited on 4 JAN 2022

All self-service facilities such as HSBC ATM, MFM and Quick Cheque Deposit will remain available during this period. For any assistance, please call us on 1800-HSBC NOW (4722 669).

Lastly, we wish you a very happy and safe holiday season!

Changes to terms and conditions

With effect from 8 March 2022, the terms that apply to your HSBC credit card will be updated. The changes include:

(a) revisions to how the minimum payment amount is calculated and how your payments are applied; and

(b) clarifications to certain terms, such as when we can stop or delay a transaction, and when we'll assume communications are received by you.

For more details, please visit www.hsbc.com.sg/cardtermsupdate.

Revised Salary Bonus Interest Rate for HSBC eFlexi accounts

Effective 1 October 2021, the Bank will be revising the Salary Bonus Interest rate for HSBC eFlexi accounts.

Why is HSBC making this revision?

Central banks globally have reduced interest rates to address the slowdown in the economic growth. In line with the revision of both the Singapore Interbank rates and global interest rates, we are revising the salary bonus interest rate for HSBC eFlexi accounts.

What is the revision about?

Revised salary bonus interest rate for HSBC eFlexi accounts from 1 October 2021 will be as follows:

Banking Relationship
Salary Bonus Interest Average Daily Balance Cap
Salary Bonus Interest rate before 1 October 2021
Salary Bonus Interest rate from 1 October 2021
HSBC Premier Customers
SGD 100,000
0.40% p.a.
0.10% p.a.
HSBC Personal Banking Customers
SGD 25,000
0.40% p.a.
0.10% p.a.

Revised salary bonus interest rate for HSBC eFlexi accounts from 1 October 2021 will be as follows:

Banking Relationship
HSBC Premier Customers
Salary Bonus Interest Average Daily Balance Cap
SGD 100,000
Salary Bonus Interest rate before 1 October 2021
0.40% p.a.
Salary Bonus Interest rate from 1 October 2021
0.10% p.a.
Banking Relationship
HSBC Personal Banking Customers
Salary Bonus Interest Average Daily Balance Cap
SGD 25,000
Salary Bonus Interest rate before 1 October 2021
0.40% p.a.
Salary Bonus Interest rate from 1 October 2021
0.10% p.a.

Revised terms and conditions for Australian Property Loans

Please note, the revised Australian Property Loan Standard Terms will come into effect from 15 September 2021. For more information, call the HSBC Premier hotline on 1800-227 8889 or the HSBC Customer Service hotline on 1800-HSBC Now (4722 669). See our revised terms.

Revised terms and conditions for Property Loans

Please note, revised Property Loan Standard Terms will come into effect from 1 June 2021. For more information, call the HSBC Premier hotline on 1800-227 8889 or the HSBC Customer Service hotline on 1800-HSBC Now (4722 669). See our revised terms

Revised interest rates on selected HSBC accounts

Effective 1 May 2021, the Bank will be revising the Singapore Dollar (SGD) interest rates for selected HSBC deposit accounts. The following SGD accounts will have their interest rates revised:

  • HSBC Everyday Global Account
  • HSBC Jade Account
  • HSBC Premier Account

Why is HSBC making this revision?

In line with the revision of both the Singapore Interbank rates and global interest rates, we are making further revisions to the interest rates for our HSBC Singapore Dollars (SGD) Accounts.

What is the revision about?

HSBC Everyday Global Account

Singapore Dollar
First SGD24,999.99
From SGD25,000 to SGD99,999.99
From SGD100,000 to SGD499,999.99
From SGD500,000 and above
Interest rate (p.a.) before 1 May 2021
0.05%
0.05%
0.08%
0.15%
Interest rate (p.a.) from 1 May 2021
0.05% (Unchanged)
0.05% (Unchanged)
0.05%
0.05%

HSBC Everyday Global Account

Singapore Dollar
Interest rate (p.a.) before 1 May 2021
First SGD24,999.99
0.05%
From SGD25,000 to SGD99,999.99
0.05%
From SGD100,000 to SGD499,999.99
0.08%
From SGD500,000 and above
0.15%
Singapore Dollar
Interest rate (p.a.) from 1 May 2021
First SGD24,999.99
0.05% (Unchanged)
From SGD25,000 to SGD99,999.99
0.05% (Unchanged)
From SGD100,000 to SGD499,999.99
0.05%
From SGD500,000 and above
0.05%

HSBC Jade Account

SGD Interest rate before 1 May 2021
Interest rate from 1 May 2021
First SGD4,999.99
0.01%
0.01% (Unchanged)
From SGD5,000 to SGD14,999.99
0.01%
0.01% (Unchanged)
From SGD15,000 to SGD49,999.99
0.01%
0.01% (Unchanged)
From SGD50,000 to SGD99,999.99
0.05%
0.05% (Unchanged)
From SGD100,000 to SGD999,999.99
0.07%
0.05%
From SGD1,000,000.00 and above
0.10%
0.05%

HSBC Jade Account

SGD First SGD4,999.99
Interest rate before 1 May 2021
0.01%
Interest rate from 1 May 2021
0.01% (Unchanged)
SGD From SGD5,000 to SGD14,999.99
Interest rate before 1 May 2021
0.01%
Interest rate from 1 May 2021
0.01% (Unchanged)
SGD From SGD15,000 to SGD49,999.99
Interest rate before 1 May 2021
0.01%
Interest rate from 1 May 2021
0.01% (Unchanged)
SGD From SGD50,000 to SGD99,999.99
Interest rate before 1 May 2021
0.05%
Interest rate from 1 May 2021
0.05% (Unchanged)
SGD From SGD100,000 to SGD999,999.99
Interest rate before 1 May 2021
0.07%
Interest rate from 1 May 2021
0.05%
SGD From SGD1,000,000.00 and above
Interest rate before 1 May 2021
0.10%
Interest rate from 1 May 2021
0.05%

HSBC Premier Account

SGD
Interest rate before 1 May 2021
Interest rate from 1 May 2021
First SGD4,999.99
0.01%
0.01% (Unchanged)
From SGD5,000 to SGD14,999.99
0.01%
0.01% (Unchanged)
From SGD15,000 to SGD49,999.99
0.01%
0.01% (Unchanged)
From SGD50,000 to SGD99,999.99
0.05%
0.05% (Unchanged)
From SGD100,000 and above
0.07%
0.05%

HSBC Premier Account

SGD
First SGD4,999.99
Interest rate before 1 May 2021
0.01%
Interest rate from 1 May 2021
0.01% (Unchanged)
SGD
From SGD5,000 to SGD14,999.99
Interest rate before 1 May 2021
0.01%
Interest rate from 1 May 2021
0.01% (Unchanged)
SGD
From SGD15,000 to SGD49,999.99
Interest rate before 1 May 2021
0.01%
Interest rate from 1 May 2021
0.01% (Unchanged)
SGD
From SGD50,000 to SGD99,999.99
Interest rate before 1 May 2021
0.05%
Interest rate from 1 May 2021
0.05% (Unchanged)
SGD
From SGD100,000 and above
Interest rate before 1 May 2021
0.07%
Interest rate from 1 May 2021
0.05%

Revision of 24-month Time Deposit Mortgage Rate

Please note that the 24-month Time Deposit Mortgage Rate (TDMR24) will be revised from 1.10% to 0.25% per annum with effect from 25 March 2021.

TDMR24 is based on the Bank's prevailing twenty-four (24) months Personal Banking Singapore Dollar Time Deposit rate for amounts from SGD5,000 to SGD49,999 or such other sum as may be determined by the Bank. View the Bank's prevailing 24-month Personal Banking Singapore Dollar Time Deposit rate.

Revised interest rate for HSBC eFlexi accounts

Effective 1 April 2021, the Bank will be revising the Salary Bonus Interest rate for HSBC eFlexi accounts.

Why is HSBC making this revision?

Central banks globally have reduced interest rates to address the slowdown in the economic growth. In line with the revision of both the Singapore Interbank rates and global interest rates, we are revising the salary bonus interest rate for HSBC eFlexi accounts.

What is the revision about?

Revised salary bonus interest rate for HSBC eFlexi accounts from 1 April 2021 will be as follows:

Banking Relationship
Salary Bonus Interest Average Daily Balance Cap
Salary Bonus Interest rate before 1 Apr 2021
Salary Bonus Interest rate from 1 Apr 2021
HSBC Premier Customers
SGD 100,000
0.80% p.a.
0.40% p.a.
HSBC Personal Banking Customers
SGD 25,000
0.80% p.a.
0.40% p.a.

Revised salary bonus interest rate for HSBC eFlexi accounts from 1 April 2021 will be as follows:

Banking Relationship
HSBC Premier Customers
Salary Bonus Interest Average Daily Balance Cap
SGD 100,000
Salary Bonus Interest rate before 1 Apr 2021
0.80% p.a.
Salary Bonus Interest rate from 1 Apr 2021
0.40% p.a.
Banking Relationship
HSBC Personal Banking Customers
Salary Bonus Interest Average Daily Balance Cap
SGD 25,000
Salary Bonus Interest rate before 1 Apr 2021
0.80% p.a.
Salary Bonus Interest rate from 1 Apr 2021
0.40% p.a.

New application for Personal Deposit Accounts

With effect from 1 February 2021, we will no longer accept new applications for the following personal deposit accounts:

  • HSBC Premier Lite Savings account
  • HSBC Flexi Account
  • HSBC eFlexi Account
  • HSBC SGD Current Account
  • HSBC Foreign Currency Current Account (GBP, JPY, HKD, NZD & EUR only)

If you already hold an existing account that is mentioned above, there will be no impact to the usage and servicing of the existing account.

Cessation of ESPA at Resorts World Sentosa

Please be informed that ESPA at Resorts World Sentosa for HSBC Visa Infinite Credit Card holders is no longer available as ESPA has ceased operations at Resort World Sentosa. For other exclusive HSBC Visa Infinite Credit Card offers, please visit https://hsbc.com.sg/infinite.

Updates on HSBC Advance and HSBC Personal Banking

On 1 November 2020, we are integrating HSBC Advance into HSBC Personal Banking. Enjoy a refreshed HSBC Personal Banking experience complete with a suite of privileges and capabilities. The terms and conditions as well as tariffs for the relevant products and services will also be updated with effect from 1 November 2020.

Learn more about HSBC Personal Banking here.

Revised interest rates on selected HSBC accounts

Effective 1 October 2020, the Bank will be revising the Singapore Dollar (SGD) interest rates for selected HSBC deposit accounts

The following SGD accounts will have their interest rates revised:

HSBC Advance Account and HSBC Everyday Global Account.

Why is HSBC making this revision?

Central banks globally have reduced interest rates to address the slowdown in economic growth due to the COVID-19 outbreak. In line with the revision of both the Singapore Interbank rates and global interest rates, we are making further revisions to the interest rates for our HSBC Singapore Dollars (SGD) Accounts.

HSBC Advance Account

HSBC Advance Account
Before 1 October 2020
From 1 October 2020
First $4,999.99
0.01%
0.01%
From $5,000 to $14,999.99
0.01%
0.01%
From $15,000 to $49,999.99
0.01%
0.01%
From $50,000 and above
0.050%
0.01%

HSBC Advance Account

HSBC Advance Account
First $4,999.99
Before 1 October 2020
0.01%
From 1 October 2020
0.01%
HSBC Advance Account
From $5,000 to $14,999.99
Before 1 October 2020
0.01%
From 1 October 2020
0.01%
HSBC Advance Account
From $15,000 to $49,999.99
Before 1 October 2020
0.01%
From 1 October 2020
0.01%
HSBC Advance Account
From $50,000 and above
Before 1 October 2020
0.050%
From 1 October 2020
0.01%

HSBC Everyday Global Account

HSBC Everyday Global Account
Before 1 October 2020
From 1 October 2020
First $24,999.99
0.05%
0.05%
From $25,000 to $99,999.99
0.10%
0.05%
From $100,000 to $499,999.99
0.15%
0.08%
From $500,000 and above
0.25%
0.15%

HSBC Everyday Global Account

HSBC Everyday Global Account
First $24,999.99
Before 1 October 2020
0.05%
From 1 October 2020
0.05%
HSBC Everyday Global Account
From $25,000 to $99,999.99
Before 1 October 2020
0.10%
From 1 October 2020
0.05%
HSBC Everyday Global Account
From $100,000 to $499,999.99
Before 1 October 2020
0.15%
From 1 October 2020
0.08%
HSBC Everyday Global Account
From $500,000 and above
Before 1 October 2020
0.25%
From 1 October 2020
0.15%

Demise of Euro and GBP Demand Draft Service

Please note that from 1st October 2020, we will not be able to process any Demand Drafts denominated in EUR and GBP.

Any applications for Demand Drafts in EUR and GBP or standing instructions for recurring Demand Drafts in the mentioned currencies received after September 30th 2020 will not be processed and will be rejected.

Also, we are no longer able to provide foreign cheque collection services for EUR cheques drawn on banks in France, UK, Spain and Italy.

Please use telegraphic transfers for any payments in the mentioned currencies. We apologise for any inconvenience caused. For more information on initiating worldwide transfers and payments, please refer to https://www.hsbc.com.sg/foreign-exchange/worldwide-transfers/.

Update to Jade Terms and Conditions

With effect from 30 August 2020, the HSBC Jade Terms and Conditions will be updated. Key highlights are as follows:

  • HSBC Jade will be updating its program under which clients that do not meet the required minimum Total Relationship Balance (TRB) of SGD1.2 million (where such clients had qualified for HSBC Jade under this criterion) may be transferred to another package or account with HSBC.
  • HSBC Jade clients have a period of 12 months from the month the Jade package is made available to them to meet the required TRB.
  • Following this 12 month period, HSBC will determine on a biannual basis if clients have maintained the minimum required TRB for the previous 6 months consecutively.
  • Clients who have not been able to maintain the required TRB for the previous 6 months consecutively will be notified and will have a period of 6 months as specified in the notice to meet the required TRB.
  • Clients who have not been able to meet the required TRB at the end of the 6 month period stated in the notice will no longer be eligible for HSBC Jade and will be notified accordingly.

Please refer to the old and new versions of the Terms and Conditions below:

Old Terms and Conditions (effective until 29 August 2020)
New Terms and Conditions (effective on 30 August 2020)
Jade Terms and Conditions (PDF)
Jade Terms and Conditions (PDF) (effective 30 August 2020)

Please refer to the old and new versions of the Terms and Conditions below:

Old Terms and Conditions (effective until 29 August 2020)
Jade Terms and Conditions (PDF)
New Terms and Conditions (effective on 30 August 2020)
Jade Terms and Conditions (PDF) (effective 30 August 2020)

Standard Chartered Bank (Singapore) Limited Demise of old Bank Identifier Code

Please be informed that effective 29 Jun 2020, payments via FAST, IBG and PayNow to Standard Chartered Bank (Singapore) Limited will have to use the new Bank Identifier Code (BIC) - SCBLSG22 and their existing BIC SCBLSGSG will no longer be valid.

To ensure that your payment can be processed successfully, please use the revised bank details as set out in the table below. Please be advised to delete any existing Standing Instructions to the old BIC or Bank Code and setup a new instruction. 

For more information please visit Standard Chartered Singapore's website.

Bank's Full Name
Standard Chartered Bank (Singapore) Limited
SWIFT Bank Identifier Code (BIC)
SCBLSG22
Bank Code
9496
FAST/IBG/PayNow Bank Description
(Online / Mobile / ATM Channel)

Standard Chartered Bank Singapore Or
Standard Chartered Bank (Singapore) Limited
(SCBLSG22)

For more information please visit Standard Chartered Singapore's website.

Bank's Full Name
SWIFT Bank Identifier Code (BIC)
Standard Chartered Bank (Singapore) Limited
SCBLSG22
Bank's Full Name
Bank Code
Standard Chartered Bank (Singapore) Limited
9496
Bank's Full Name
FAST/IBG/PayNow Bank Description
(Online / Mobile / ATM Channel)

Standard Chartered Bank (Singapore) Limited
Standard Chartered Bank Singapore Or
Standard Chartered Bank (Singapore) Limited
(SCBLSG22)

Changes to HSBC Personal Loan from 15 June 2020

We have enhanced our Personal Loans to give you a better experience. These are the changes that will take place with effect from 15 June 2020:

  • HSBC Personal Loan will be re-named as HSBC Personal Instalment Loan.
  • If you would like to apply for a personal loan, HSBC Personal Line of Credit (with the option of instalment plan or balance transfer) will be offered.
  • For instances where the HSBC Personal Line of Credit Instalment Plan is not offered, we may, at our discretion, offer an HSBC Personal Instalment Loan instead, and a Statement Savings account will be opened to facilitate monthly repayments.

Updated bank address for incoming transfers to your HSBC account

Our bank address has been changed since May 2020.

To make sure your payments into your HSBC accounts can be carried out successfully, please share the latest payment information below with those who transfers funds to your account.

Payments made with incorrect BICs will bounce back to the sender, incurring additional charges.

SWIFT Bank Identifier Code (BIC): HSBCSGS2

Bank name: HSBC Bank (Singapore) Limited

Bank address: 10 Marina Boulevard, Marina Bay Financial Centre, Tower 2 Level 48, Singapore 018983

If you have any questions, call our 24-hour customer service hotline at 1800 4722 669, or +65 64722669 if calling from outside of Singapore.

Notice of suspension of ATM service

Please be informed that our HSBC ATM at T4 will be suspended from operations with effect from 16 May 2020. This is following the suspension of operations at Changi Airport Terminal 4 (T4) from the same date.

For the nearest available HSBC ATM, please refer to the below table or visit our branch page for more information.

  • Nearest available HSBC Branch
    HSBC Marine Parade Branch
    80 Marine Parade Road, #01-92 Parkway Parade, Singapore 449269
  • Nearest available HSBC ATM
    Jewel Changi Airport
    78 Airport Boulevard, #04-217 Jewel Changi Airport, Singapore 819666

    Changi Airport Terminal 3
    Arrival Hall, South Central, 65 Airport Boulevard, Changi Airport Terminal 3, Singapore 819663

    Changi Airport Terminal 1
    Arrival Hall, #01-K13, 80 Airport Boulevard, Changi Airport Terminal 1, Singapore 819642

You may also withdraw cash at our other HSBC branches, atm5 participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank)

For more information, please visit our branch page. Alternatively, you may also call us on 1800-HSBC NOW (4722 669).

Updates regarding HSBC credit card rewards and cashback programmes

We are updating the categories of qualifying and eligible transactions in the terms and conditions set out below with effect from 1 July 2020.

Please refer to the following links for the revised terms and conditions:

Potential delays in trade settlements

As a result of the ongoing COVID-19 situation, some of our operational efficiency and the operational efficiency of third parties we rely on may be impacted. While we will try to minimise this, delays in trade settlements and corporate actions may occur. We seek your kind understanding during this challenging period.

Please be informed that the settlement timeline for securities trading in Singapore, Hong Kong and US markets is T+2, where T is trade date.

This settlement timeline is subject to time zone differences and the actions of third parties involved in the transaction. This means that your cash settlement account or investment account may not be credited on the date of payment or delivery as announced in the relevant market or during the relevant market opening hours of such date, especially during this challenging period. If this happens, we will not be responsible to you or any third party for any loss that is suffered.

Please note that you may not, and we will not act on any instruction to, sell investments or transfer or withdraw any money which have not been credited into your investment account or your cash settlement account.

Notice of cessation of ATM service

In line with the suspension of operations at Changi Airport Terminal 2 (T2) from 1 May 2020, our HSBC ATM at T2 will also cease operation with effect from the same date.

For the nearest available HSBC ATM, please refer to the below table or visit our HSBC Singapore branch website for more information.

  • Nearest available HSBC Branch
    HSBC Marine Parade Branch
    80 Marine Parade Road, #01-92 Parkway Parade, Singapore 449269
  • Nearest available HSBC ATM
    Jewel Changi Airport
    78 Airport Boulevard, #04-217 Jewel Changi Airport, Singapore 819666

You may also withdraw cash at our other HSBC branches, atm5 participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank) as well as HSBC's QuickCash service available at participating outlets island wide, including Cold Storage, 7-Eleven, Giant, Guardian Health and Beauty and Market Place.

For more information, please visit our HSBC Singapore branch website. Alternatively, you may also call us on 1800-HSBC NOW (4722 669)

Revised interest rates on selected HSBC accounts

Effective 1 May 2020, the Bank will be revising the Singapore Dollar (SGD) interest rates for selected HSBC deposit accounts.

The following SGD accounts will have their interest rates revised:

HSBC Jade Account, HSBC Premier Account, HSBC Premier Lite Savings Account, HSBC Advance Account and HSBC Everyday Global Account.

Why is HSBC making this revision?

Central banks globally have reduced interest rates to address the slowdown in economic growth due to the COVID-19 outbreak. In line with the revision of both the Singapore Interbank rates and global interest rates, we are revising the interest rates for our HSBC Singapore Dollars (SGD) Accounts.

HSBC Jade Account

  Before 1 May 2020
From 1 May 2020
First SGD4,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD5,000 to SGD14,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD15,000 to SGD49,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD50,000 to SGD99,999.99
0.075% p.a.
0.05% p.a.
From SGD100,000 and above
0.10% p.a.
0.07% p.a.
From SGD1,000,000 and above
0.20% p.a.
0.10% p.a.

HSBC Jade Account

  First SGD4,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD5,000 to SGD14,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD15,000 to SGD49,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD50,000 to SGD99,999.99
Before 1 May 2020
0.075% p.a.
From 1 May 2020
0.05% p.a.
  From SGD100,000 and above
Before 1 May 2020
0.10% p.a.
From 1 May 2020
0.07% p.a.
  From SGD1,000,000 and above
Before 1 May 2020
0.20% p.a.
From 1 May 2020
0.10% p.a.

HSBC Premier Account & HSBC Premier Lite Savings Account

  Before 1 May 2020
From 1 May 2020
First SGD4,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD5,000 to SGD14,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD15,000 to SGD49,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD50,000 to SGD99,999.99
0.075% p.a.
0.05% p.a.
From SGD100,000 and above
0.10% p.a.
0.07% p.a.

HSBC Premier Account & HSBC Premier Lite Savings Account

  First SGD4,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD5,000 to SGD14,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD15,000 to SGD49,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD50,000 to SGD99,999.99
Before 1 May 2020
0.075% p.a.
From 1 May 2020
0.05% p.a.
  From SGD100,000 and above
Before 1 May 2020
0.10% p.a.
From 1 May 2020
0.07% p.a.

HSBC Advance Account

  Before 1 May 2020
From 1 May 2020
First SGD4,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD5,000 to SDG14,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD15,000 to SGD49,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD50,000 and above
0.075% p.a.
0.05% p.a.

HSBC Advance Account

  First SGD4,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD5,000 to SDG14,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD15,000 to SGD49,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD50,000 and above
Before 1 May 2020
0.075% p.a.
From 1 May 2020
0.05% p.a.

HSBC Everyday Global Account

  Before 1 May 2020
From 1 May 2020
First SGD24,999.99
0.10% p.a.
0.05% p.a.
From SGD25,000 to SGD99,999.99
0.15% p.a.
0.10% p.a.
From SGD100,000 to SGD499,999.99
0.20% p.a.
0.15% p.a.
From SGD500,000 and above
0.35% p.a.
0.25% p.a.

HSBC Everyday Global Account

  First SGD24,999.99
Before 1 May 2020
0.10% p.a.
From 1 May 2020
0.05% p.a.
  From SGD25,000 to SGD99,999.99
Before 1 May 2020
0.15% p.a.
From 1 May 2020
0.10% p.a.
  From SGD100,000 to SGD499,999.99
Before 1 May 2020
0.20% p.a.
From 1 May 2020
0.15% p.a.
  From SGD500,000 and above
Before 1 May 2020
0.35% p.a.
From 1 May 2020
0.25% p.a.

Foreign Exchange transactions and payments in Sri Lankan Rupees

Please note that Foreign Exchange transactions and payments in Sri Lankan Rupees (LKR) are suspended until further notice and any existing Standing Instructions in LKR will be cancelled. This is due to the Colombo Stock Exchange (CSE), Central Depository (CDS) and Securities and Exchange Commission (SEC) of Sri Lanka being closed due to current curfew arrangements in place as a precautionary measure to prevent the spread of COVID-19 in Colombo. For any enquiries please reach out to your Relationship manager or contact us via the channels listed.

Indonesian Rupiah (IDR) payment instructions affected

Please note Bank Indonesia has implemented shorter operational hours in the current pandemic situation, effective today 30 March 2020 (Mon) to 29 May 2020 (Fri). As a result, Indonesian Rupiah (IDR) payment instructions received before 12 noon will be processed on the same day. Any instruction received after noon will be will be processed on the next working day. For any enquiries please reach out to your Relationship manager or contact us via the channels listed.

Cessation of Home Assist Program

Please be informed that the HSBC's Home Assist program which provides emergency home assistance and home referral services by our vendor IPA Singapore Pte Ltd will be discontinued from 1 May 2020. This service will continue to be available up to 30 April 2020. There is no impact to your existing mortgage account with the bank.

HSBC announces Special Financial Relief Programme for its retail banking account, mortgage and unsecured credit facilities customers in Singapore


To ease your financial burden during this COVID-19 outbreak, we are offering relief measures to our existing customers with retail banking account, mortgage or unsecured credit facilities (credit card, debt consolidation plan, personal loan or personal line of credit) to help ease your financial burden and access to basic banking services during this period.
 

Terms and Conditions apply. Find out more.

Changes to HSBC credit card terms and conditions:

We are making changes to the terms that apply to your credit card to make them simpler and more easily understood. These revisions will not affect your existing rights as an HSBC credit cardholder.

Following from our earlier notification, we've made some further updates to the terms. The latest terms will take effect from 20 May 2020 (instead of the previously mentioned date of 20 April 2020).

Dealing cut-off time for Unit Trusts

In view of the upcoming Christmas eve and New year eve, please be informed that the dealing cut-off time for Unit Trusts will be revised from 3.30pm to 11am on 24th and 31st Dec respectively.

Updates to Terms and Conditions

We have updated the HSBC Jade, Premier, Advance and Personal Banking Deposit Account Terms and Conditions which will take effect from 6 January 2020. An overview of the changes to the terms are detailed below:

Jade

  • The terms have been broadened to include any savings/current account
  • Allow HSBC to accord Premier or Advance package where applicable, upon withdrawal from the Jade package
  • Added a new eligibility criteria for customers with Private Banking relationship in HSBC Singapore

Premier

  • The terms have been broadened to include any savings/current account
  • Added a new eligibility criteria for customers with Jade relationship in selected countries/regions
  • Allow HSBC to accord Jade package to the respective package holder, if the conditions are met
  • Allow monthly service fees and other amounts owing to HSBC to be debited from any savings/current account held with HSBC
  • Allow HSBC to transfer a customer from a Premier package to Advance package, if the conditions for Premier package are not met

Advance

  • The terms have been broadened to include any savings/current account
  • Allow HSBC to accord Jade package to the respective package holder, if the conditions are met
  • Allow monthly service fees and other amounts owing to HSBC to be debited from any savings/current account held with HSBC
  • Allow HSBC to withdraw the privileges provided under the Advance package, if the conditions for Advance package are not met

Personal Banking Deposit Account

  • Allow any transaction transacted or processed through the use of the Everyday Global Debit card to be deducted from the Everyday Global Account, or where applicable, any other account held with HSBC
  • Addition of new terms relating to Jade Package
  • Rename the Premier Account Package terms as Premier Package terms, and align the terms with the Premier Terms and Conditions
  • Rename the Advance Account Package terms as Advance Package terms, and align the terms with the Advance Terms and Conditions

Digital Service Upgrades

We have been upgrading our online and mobile banking services to enhance your digital experience. You will experience changes to how you access some services and features on online banking. For more information visit our service upgrade page.

For changes to our mobile banking app from 29 Nov 2019, please visit HSBC Singapore App page for more information.

Changes to HSBC Card Balance Conversion Plan

With effect from 18 September 2019, HSBC Card Balance Conversion Plan will be renamed as HSBC Spend Instalment and HSBC Advance and Revolution credit cardholders will no longer enjoy processing fee waiver. For details, please refer to HSBC website on www.hsbc.com.sg/spendinstalment.

We have updated our Account Dormancy Policy

We had previously informed you, in the event that your account(s) is already dormant or becomes dormant for 12 months or more, certain access restrictions will be placed to protect your account(s) from unauthorised activity.

As a result, you will experience limitations regarding your banking services, such as:

  • Limited access to accounts via HSBC ATM, Phone Banking and Personal Internet Banking
  • Restrictions on making investments and withdrawals from your account(s)

Updates

Effective from 25th August 2019, if any of your personal deposit(s), credit card(s) and/or investment account(s) with HSBC (Bank) Singapore Limited (each, an "Account") is active, we will not consider your banking relationship with us as dormant and none of your individual Account(s) will be classified as dormant.

However, if you have not performed any transaction on any of your Accounts with us, other than transactions initiated by the Bank, for a period of more than 24 months, your banking relationship will be treated by us as dormant. We will treat dormant banking relationships differently and access to your Account(s) will be restricted.

To re-activate your banking relationship, we request for you to visit our branches with your updated 'Know Your Customer' documentation and latest contact details. However, we wish to highlight that re-activation of your banking relationship will not be immediate. We may require additional information/documents to process your request. Please refer to the Frequently Asked Questions below for further details.

Keeping an active banking relationship

We encourage you to keep your Account(s) active on an on-going basis or minimally to perform a transaction with any of your Accounts at least once every 24 months. This can be achieved by using your debit/credit card for any purchases, performing bill payments or inward/outward interbank transfers. Please refer to the Frequently Asked Questions below for further details.

Demise of Canadian Dollar (CAD) Demand Draft Service

Please note that with immediate effect, we will not be able to process any demand drafts denominated in CAD. Please use telegraphic transfers for any payments in CAD. This change is made because our CAD intermediary has discontinued their foreign financial institution demand draft service in favour of telegraphic transfers. We apologise for any inconvenience caused. For more information on initiating worldwide transfers and payments, please refer to https://www.hsbc.com.sg/foreign-exchange/worldwide-transfers/.

Changes to Composite statement for HSBC Personal Line of Credit customers (effective 24 June 2019)

We will be removing HSBC Personal Line of Credit from Composite statement with effect from 24 June 2019. For HSBC Personal Line of Credit details, please refer to the HSBC Personal Line of Credit statement.

MAS ePayment Guidelines: Revised Terms and conditions

In line with the Monetary Authority of Singapore (MAS) ePayments User Protection guidelines, we are making changes to the following HSBC Terms and Conditions effective 30th June 2019. The guidelines aim to set standards in terms of the duties of financial institutions and users for secure e-payment transactions, simplify error resolution processes when a user sends money to the wrong recipient, and apportion liability between financial institutions and users for unauthorised transactions. For further details, please review the information below. The update is applicable to all customers.

Please click here to view the Terms and Conditions which take effect from 30th June 2019.

What are the guidelines about?

The guidelines aim to set standards in the following areas

  • Set out duties of financial institutions and account holders and account users for secure e-Payment transactions;
  • Simplify error resolution process when an account holder sends out money to the wrong recipient; and
  • Apportion liability between financial institutions and account holder for unauthorised transactions.

The following summarizes the main changes. Please refer to the respective documents for further details.

How do these guidelines impact me as a customer?

The Guidelines aim to make e-payments transactions simpler and more secure for individuals.

After the guidelines come to force, a more comprehensive notification alert process and framework for unauthorised transactions will be in place.

Account holders are advised to provide the bank with updated contact information (mobile number and email address) and monitor transaction alerts on a regular basis.

All account holders are to protect access codes as well as access to their accounts inline with the duties in the guidelines. Unauthorised transactions are to be reported with relevant information as soon as practicable upon receipt of notification on such transactions for the bank to assess claims and complete necessary investigations in a timely and transparent manner.

As a customer, what type of alerts will I be sent a notification for?

Notifications will be sent by the bank for all fund transfers, debit/credit card transactions, bill payments and cash withdrawals, where the bank is able to provide them.

As a customer, can I provide threshold amount above which such transaction notification will then be triggered?

Yes, thresholds can be set as per current practice. Customers have the option to lower the threshold to $0.01 as well should the case be that alerts are required on every transaction. In the event a threshold has not been defined, a default threshold of $500 will apply for account and debit card related transactions and $1000 for credit cards.

What are the changes in the Terms and Conditions?

  • Terms and Conditions Governing Personal Deposit Accounts – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of account holders in respect of providing contact information, monitoring transaction notifications, protecting access codes, and reporting unauthorised or erroneous transactions.
  • The HSBC Debit Card Cardholder's Agreement – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of cardholders in respect of reporting unauthorised or erroneous transactions.
  • The HSBC Credit Card Cardholder's Agreement – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of cardholders in respect of providing contact information, monitoring transaction notifications, protecting access codes, and reporting unauthorised or erroneous transactions.
  • Terms and Conditions for HSBC Online banking – Clarifications regarding the apportionment of liability for unauthorised transactions, and the duties of accountholders in respect of protecting access to their accounts and reporting unauthorised transactions.

When does this come to effect and where can I find more information?

Effect start date is 30 June 2019. For more information about this guidelines, please refer to the following link

Impact of Golden Week in Japan (between 27 April and 6 May 2019)

To mark the accession of a new emperor in Japan, the Japanese financial markets will be closed for an extended 10 day period (commonly referred to as 'Golden Week') between 27th April 2019 and 6th May 2019. All banks and financial institutions in Japan, together with financial markets, will be closed during this period. Any FX payments into Japan during this period will only be processed after 6th May 2019.

Change in Citibank Singapore Limited SGD Payment Instruction

Please note that with effect from 15 April 2019, Citibank Singapore Limited (CSL) will have a new SWIFT Bank Identifier Code ("BIC") and Bank Code for SGD payment instructions (i.e., CITISGSLXXX).

The changes will impact transactions involving a transfer of funds to Citibank Singapore Limited's Global Consumer Banking (Wealth management products and services, unsecured and secured products), CitiBusiness Banking accounts and Citi International Personal Bank accounts, for the below transaction types:

  • Fast and Secure Transfer (FAST)
  • Inter-bank GIRO
  • MAS Electronic Payment System (MEPS) and
  • Telegraphic Transfers

Please be reminded to use the correct description and details from the effective date before making payments to ensure that your transactions are processed accordingly. For your reference, the banking information is as listed in the following table:

Currency
Date
SWIFT Bank Identifier Code (BIC)

Bank Code

FAST bank description
SGD

Before 15 April 2019 (Old BIC)

CITISGSGXXX

7214
CITIBANK, N.A.

SGD

On and After 15 April 2019 (New BIC)
CITISGSLXXX
9201
CITIBANK SINGAPORE LIMITED
Others
No change. For reference only
CITISGSGGCB
- -

Please be reminded to use the correct description and details from the effective date before making payments to ensure that your transactions are processed accordingly. For your reference, the banking information is as listed in the following table:

Currency
SGD
Date

Before 15 April 2019 (Old BIC)

SWIFT Bank Identifier Code (BIC)

CITISGSGXXX

Bank Code

7214
FAST bank description
CITIBANK, N.A.
Currency

SGD

Date
On and After 15 April 2019 (New BIC)
SWIFT Bank Identifier Code (BIC)
CITISGSLXXX

Bank Code

9201
FAST bank description
CITIBANK SINGAPORE LIMITED
Currency
Others
Date
No change. For reference only
SWIFT Bank Identifier Code (BIC)
CITISGSGGCB

Bank Code

-
FAST bank description
-

If you have existing impacted Citibank FAST and GIRO payee records with us, HSBC Bank (Singapore) Limited will be making relevant changes as advised by Citibank Singapore Limited (CSL) on your behalf insofar as is necessary and possible to facilitate the successful completion of your transaction, with effect from 15th April 2019.

For more information, please visit https://www.citibank.com.sg.

Changes to Accredited Investor Regime

The regime for "accredited investors" as defined under the Securities and Futures Act, Chapter 289 of Singapore (the "SFA") has been amended to enhance investor protection. The amendments include changes to the definition of "accredited investor" ("AI") and with effect from 8 April 2019, will involve an opt-in/opt-out process for AIs.

Click here for more details.

Email Statement For Joint Accounts

We are pleased to announce that from 21 Jan 2019, you will be able to enjoy the benefit of email statements for your joint banking and loan accounts, in addition to your sole accounts (currently available).

To start you off, customers who currently receive paper joint account statements have been enrolled to receive email statements at your registered email address. This will apply for your sole and joint banking and loan accounts from 21 Jan 19.

Please visit www.hsbc.com.sg/ways-to-bank/email-statements by 5 Jan 2019 if you wish to opt out. Log on to Internet Banking or visit us at any branch to update your email address.

MayBank new Subsidiary and Branch details for transactions

Please note the following regarding Local incorporation of part of Maybank's banking business in Singapore.

Malayan Banking Berhad, Singapore Branch (the "Branch") is transferring the below mentioned parts of its banking business in Singapore to Maybank Singapore Limited ("MSL"), Malayan Banking Berhad's indirect wholly-owned subsidiary incorporated in Singapore.

  • Retail (personal banking, privilege wealth, premier wealth), Private Wealth
  • SME - Retail, Small Medium Enterprises (RSME) Banking
  • Commercial Banking (CMG)

The Proposed Transfer will take effect from 5 November 2018.

Following the local incorporation, the Branch and the Subsidiary will each operate under its distinct reference name. Please be reminded to use the correct description and details from the Effective Date before making payments or collecting funds to ensure that your transactions are processed accordingly.

For your reference, the bank details of the Subsidiary and the Branch are set out in the table below:

Description
Existing Branch
For Global Banking
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium Enterprises (RSME) Banking and Commercial Banking (CMG)
Bank Full Name
Malayan Banking Berhad, Singapore Branch
Maybank Singapore Limited
Bank Code
9636*new
7302
SWIFT BIC
MBBESGSG
MBBESGS2*new
FAST Bank description
Malayan Banking Berhad
Malayan Banking Berhad

For your reference, the bank details of the Subsidiary and the Branch are set out in the table below:

Description
Bank Full Name
Existing Branch
For Global Banking
Malayan Banking Berhad, Singapore Branch
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium Enterprises (RSME) Banking and Commercial Banking (CMG)
Maybank Singapore Limited
Description
Bank Code
Existing Branch
For Global Banking
9636*new
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium Enterprises (RSME) Banking and Commercial Banking (CMG)
7302
Description
SWIFT BIC
Existing Branch
For Global Banking
MBBESGSG
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium Enterprises (RSME) Banking and Commercial Banking (CMG)
MBBESGS2*new
Description
FAST Bank description
Existing Branch
For Global Banking
Malayan Banking Berhad
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium Enterprises (RSME) Banking and Commercial Banking (CMG)
Malayan Banking Berhad

If you have existing impacted Maybank payee records with us, HSBC Bank (Singapore) Limited will be making relevant changes to the FAST Bank Description, SWIFT BIC and / or Bank Code on your behalf insofar as is necessary and possible to facilitate the successful completion of your transaction, including Direct Debit Authorisations (DDA) and fund transfer instructions, with effect from 5th November 2018.

What are the transactions likely to be affected?

If you are transferring funds through

  • FAST (Fast and Secure Transfers);
  • TT (Telegraphic Transfer);
  • MEPS (MAS Electronic Payment System); or
  • GIRO (General Interbank Recurring Order),

please select the correct Bank Full Name/Bank Code/SWIFT BIC/FAST Bank description with effect from 5th November 2018 to ensure that transactions are processed accordingly.

Where can I find more information?

For more information, please visit the MayBank website.

Customers may also contact MayBank's Customer Relationship Executives at 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas).

Revised foreign currency transaction fee for HSBC Credit Cards

With effect from 1 November 2018: The foreign currency transaction fee for HSBC Credit Cards will be revised from 1.5% to 1.8% of the transaction amount (Note that all transactions in foreign currency are also subject to an additional charge of up to 1% imposed by the Visa/MasterCard card associations).

For details, please refer to the HSBC Credit Card Cardholder's Agreement.

Revised interest rates on your HSBC Everyday Global Accounts

Effective 28 Dec 2020, the Bank will be revising the New Zealand Dollar (NZD) interest rates for Everyday Global Account.

Why is HSBC making this revision?

Central banks globally have reduced interest rates to address the slowdown in economic growth due to the COVID-19 outbreak. In line with the revision global interest rates, we are revising the NZD interest rates for our HSBC Everyday Global Accounts.

HSBC Everyday Global Account

NZD
Before 28 Dec 2020
From 28 Dec 2020
First NZD24,999.99
0.00% p.a.
0.00% p.a.
From NZD25,000 to NZD99,999.99
0.00% p.a.
0.00% p.a.
From NZD100,000 to NZD499,999.99
0.00% p.a.
0.00% p.a.
From NZD500,000 and above
0.15% p.a.
0.00% p.a.

HSBC Everyday Global Account

NZD
First NZD24,999.99
Before 28 Dec 2020
0.00% p.a.
From 28 Dec 2020
0.00% p.a.
NZD
From NZD25,000 to NZD99,999.99
Before 28 Dec 2020
0.00% p.a.
From 28 Dec 2020
0.00% p.a.
NZD
From NZD100,000 to NZD499,999.99
Before 28 Dec 2020
0.00% p.a.
From 28 Dec 2020
0.00% p.a.
NZD
From NZD500,000 and above
Before 28 Dec 2020
0.15% p.a.
From 28 Dec 2020
0.00% p.a.

Since 1 March 2018, we've stopped issuing SGD1,000 notes for cash transactions that are less than SGD10,000. For cash transactions of SGD10,000 or more, an application form will need to be completed at our branches if SGD1,000 notes are required.

This applies to the following cash transactions: cash withdrawal, cheque encashment, cash exchanges, credit card advance and emergency encashment.