Notices

Starting from 1 August 2025, our phone banking agents will no longer assist with manual fund transfers.

Automatic phone banking service will still be available for fund transfers between your same name accounts. We also suggest you use HSBC Online Banking or HSBC Singapore app for faster and more convenient ways for fund transfer.  

Effective from 1 August 2025, the interest rate for deposit amounts of SGD50,000 and above will be revised from 0.05% p.a. to 0.01% p.a. Learn more about SGD deposit interest rates.

Effective from 1 August 2025, interest will no longer be accrued on balances held in the Renminbi Everyday Global Account. Learn more about SGD deposit interest rates.

Effective from 1 August 2025, the HSBC Everyday+ Rewards Programme’s cashback on eligible GIRO transactions will be revised from 1.00% to 0.50%. Terms and conditions apply.

In line with the MAS and ABS’s announcement, "MAS and ABS Announce Launch of Electronic Deferred Payment Solutions in Mid-2025 and Extension of Deadline for Cessation of Corporate Cheques", HSBC will be launching Electronic Deferred Payment (EDP) by end of July 2025.

EDP and EDP+ are two new e-payment solutions that will complement the current suite of e-payment solutions, such as PayNow, FAST, GIRO and MEPS+. EDP and EDP+ can be used to make deferred payments in place of cheques, and will be made available on the HSBC Singapore app for retail customers.  You do not need to sign up for this service.

In connection with the launch, we will be updating the HSBC Account User Agreement with effect from 26 July 2025 to include terms and conditions applicable to EDP and EDP+, which include:

• creation of EDP / EDP+
• validity period of EDP / EDP+
• debiting and payment of EDP / EDP+ amounts
• rejection of EDP / EDP+
• instructions relating to EDP / EDP+

Please refer to HSBC Account User Agreement for further details.

Frequently Asked Questions (FAQs) on EDP will also be published by end of July 2025.

If you have any queries on the above, please reach out to your Relationship Manager or contact us at 1800 4722 669.

Refer to the joint MAS & ABS Press Release for more details.

Effective 1^st July, 2025, in accordance with the requirements of the Central Bank of Oman, all remittances to Oman must include both the BIC and IBAN of the beneficiary. Transfers that do not contain this information will be rejected by the receiving bank.

Please ensure that you obtain the IBAN and BIC details directly from the beneficiary prior to initiating the transfer.

Time Deposit Mortgage Rate 24 (TDMR24) will be revised from 2.00% per annum to 1.40% per annum with effect from 28 May 2025.

TDMR24 is based on the Bank’s prevailing twenty-four (24) months Personal Banking Singapore Dollar Time Deposit rate for amounts from SGD5,000 to SGD49,999 or such other sum as may be determined by the Bank. View the Bank’s prevailing 24-month Personal Banking Singapore Dollar Time Deposit rate.

We would like to inform you that HSBC Holland Village Branch will be relocating to a new Wealth Centre at The Star Vista, with services at this location ending on 12 April 2025.

Customers who require over the counter banking services, account opening, investment – related services as well as ATM services can continue to visit any of our HSBC branches.

Cash withdrawal service is also available via atm5 network across Singapore at your convenience.

The HSBC Singapore app and HSBC Online Banking are also available for your banking needs, and you may call us at 1800-HSBC NOW (4722 669) if you need further information.

We sincerely appreciate your understanding and look forward to serving you at our new HSBC Wealth Centre at The Star Vista opening in April 2025.

We’re committed to fulfilling our duties under the Guidelines on Fair Dealing, Guidelines on Shared Responsibility Framework and E-Payments User Protection Guidelines issued by the Monetary Authority of Singapore. As such, we’re progressively updating the Terms and Conditions (“T&Cs”) for our products and services to ensure a fairer and safer outcome for you. The main changes to the T&Cs are:

(a) We’ve added examples on the types of amendments and the possible circumstances under which we may amend these T&Cs and your options if you don’t agree (at that point in time) with the proposed changes.

(b) For deposit account, credit card and/or digital banking customers, we’ve enhanced the relevant sections with measures which you can take to safeguard your deposit account/credit card with us and prevent unauthorised access to your account /credit card. For example, how you can activate the emergency self- service kill switch feature to block access to your deposit account and reminder to keep personalised information on your identity safe (e.g., passwords, PINs, signatures, card details).

(c) For investment account holders, we’ve elaborated on our services provided for equities, e.g. what we’ll do if any of the securities you hold with us becomes delisted securities which aren’t part of our product offering.

These revised T&Cs will be available on Consolidated Terms and Conditions | HSBC Singapore by 26 February 2025 and effective on 31 March 2025.

If you have any queries on the above, please reach out to your Relationship Manager or contact us at 1800 4722 669.

Next nearest HSBC ATM: Midpoint Orchard (220 Orchard Road #01-K1 Singapore 238852)

Cash withdrawal service is also available via atm5 network across Singapore at your convenience.

The HSBC Singapore app and HSBC Online Banking are also available for your banking needs, and you may call us at 1800-HSBC NOW (4722 669) if you need further information.

We sincerely appreciate your understanding and look forward to serving you at our new and refreshed HSBC Wealth Centres coming this year.

Please note the changes to fees relating to Bulk cash deposits/exchange by Premier and Personal Banking customers will apply from 20 January 2025

Current Fee:

First 300 pieces free. SGD2.50 for every subsequent 100 pieces or part thereof

From 20 January 2025:

Free for the first SGD20,000. SGD10 for every subsequent SGD10,000 or part thereof.

The new fees will be updated on our Fees and Charges/Tariffs document by 20 January 2025 for your easy reference. This can be found under the “Help and Support” section.

We will progressively replace the following SMS transaction alerts with push notifications, if you have turned on push notifications on your HSBC Singapore App:

• From Dec 2024: Credit card purchase transactions & cash advances
• From Jan 2025: Fund transfers to a non-HSBC bank account which include transfers made through MEPS, FAST, PayNow, GIRO and Telegraphic Transfers (excluding Global Money Transfers)

We recommend turning on push notification on your HSBC Singapore app so that you can receive transaction alerts in a secured and timely manner.

From 1 January 2025, existing IBAN/BIC numbers will no longer be used if you wish to make Global Money Transfer payments to the beneficiary bank accounts of Crédit Commercial de France.

You'll need to get new IBAN/BIC numbers from Crédit Commercial de France to use to make Global Money Transfer payments to its beneficiary accounts. Otherwise, the payment will be rejected and may result in FX losses or charges.

From Nov 2024, we will be replacing SMS transaction alerts with push notifications for your credit card transactions.

We recommend enabling push notifications on your HSBC Singapore app so that you can start receiving credit card transaction alerts in a secure and timely manner.

We have updated our Risk Disclosure Statement and Best Execution Client Disclosure Statement to elaborate on specific risks and execution criteria. The updated version will be made available on our HSBC Singapore website from 8 November 2024. For details, go to HSBC Singapore website > Banking > Forms and Downloads > Investment > Investment Account Opening Booklet.

From 1 July 2024 onwards, we'll charge a monthly paper statement fee of USD2 / SGD2 (USD2.18 / SGD2.18, inclusive of GST) per account. It applies only if you opt to receive paper statement for your credit card account. This is part of our ongoing sustainability efforts. You can avoid this fee by registering for the HSBC Singapore app so you can receive and view eStatements instead.

Learn how to register for online and mobile banking.

• Terms and conditions for the HSBC Everyday+ Rewards Programme before 2nd May 2024.
• Terms and conditions for the HSBC Everyday+ Rewards Programme from 2nd May 2024.

With the changes in Singapore Deposit Insurance Corporation “SDIC” coverage effective 1 April 2024, we would like to take this opportunity to clarify that the following Lending Account(s) are part of a credit facility and are not insured by the Singapore Deposit Insurance Corporation:

• Wealth Portfolio Lending Consolidated Account(s);
• Lombard Lending Account(s);
• Wealth Portfolio Account(s);
• Securities Financing Account(s); and
• Securities Margin Financing Account(s).

Accordingly, the relevant application forms have been updated to reflect the above. Please be assured that this does not impact your rights and liabilities as a customer. Please contact your RM if you need clarification on the above.

For more information on the coverage or products being insured under SDIC, please visit https://www.sdic.org.sg/.

We look forward to serving you.