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Notices

Important notices

Revision of Time Deposit Mortgage Rate 24

Please note that the Time Deposit Mortgage Rate 24 (TDMR24) will be revised from 1.75% to 3.00% per annum with effect from 28 February 2023.

TDMR24 is based on the Bank's prevailing twenty-four (24) months Personal Banking Singapore Dollar Time Deposit rate for amounts from SGD5,000 to SGD49,999 or such other sum as may be determined by the Bank. View the Bank's prevailing 24-month Personal Banking Singapore Dollar Time Deposit rate.

Lunar New Year (LNY) new notes exchange for HSBC customers

Our Lunar New Year (LNY) new notes exchange for HSBC customers (available in SGD 2, SGD 5, SGD 10 and SGD 50 denominations) will start from 9 January 2023.

Similar to previous years, in an effort to allow more customers to exchange for the new notes, each customer is entitled to exchange or withdraw based on the following limits:

  • SGD 2 – SGD 1,000
  • SGD 10 – SGD 2,000

Please note that the new notes are subjected to availability, while stock last.

At HSBC we also strongly encourage all customers to adopt digital ang pow gifting using our PayNow feature which will allow customers to share payment receipts with a Lunar New Year themed design. Customers can perform the transfer(s) easily via our HSBC Singapore app at their convenience.

Lastly, we wish you a happy and prosperous Lunar New Year!

HSBC Suntec City Multi-function Machine relocation

Please be informed that we are relocating our HSBC Suntec City Multi-function Machine (MFM) to a new location within Suntec City Mall. The new machine will be operational from 10am Monday, 5 December 2022 and thereafter, the current machine will cease operation.

Click here for more information.

Change from HSBC Shell Escape Programme to HSBC Shell GO+ Programme

With effect from 1 December 2022, the HSBC Shell Escape Programme will transition to the new HSBC Shell GO+ Programme. Existing HSBC Shell Escape Programme members are required to register for the new HSBC Shell GO+ Programme by 31 January 2023.

Click here to find out more.

With effect from 1 January 2023, terms & conditions for the new HSBC Shell GO+ Programme apply and will supercede the terms and conditions for the HSBC Shell Escape Programme

Click here to view the changes in Terms and Conditions.

GST Rate Change

GST rate will increase from 7% to 8% with effect from 1 January 2023. Do expect to see a slight increase in your usual fees and charges from January 2023 onwards.

For more information on GST increase, please refer to IRAS website.

HSBC Everyday Wins Promotion Lucky Draw – Winners List

Draw Date: 30 December 2022

Prize: Samsonite T5 68cm luggage with built-in weighing scale

Click here for the details of the winners

Updates on HSBC Credit Card Fees and Charges

With effect from 4 January 2023, there will be changes in fees and charges that apply to your HSBC credit card. The changes are for interest rate on purchases not paid after due date, late payment fee and administrative fee for foreign currency.

Click here to find out more.

In addition, payment via cheque and 7-Eleven stores will not be available from 4 January 2023.

Click here for list of available payment channels.

Launch of Premier with Premier Elite service

HSBC Jade brand in Singapore will be removed by November 2022.

We will be launching a new service which offers a comparable suite of offerings within HSBC Premier - HSBC Premier Elite service. In line with these changes, we will progressively replace the HSBC Jade brand in all marketing and client materials.

Changes to Terms and Conditions Governing Debt Consolidation Facility

With effect from 1 December 2022, the terms that apply to your HSBC Debt Consolidation Plan will be updated.

The change include - with reference to existing Clause 3.13, upon full repayment of the outstanding under the Debt Consolidation Facility, the HSBC Visa Platinum Credit Card will be closed and outstanding balance for the credit card is to be paid in full by the next statement due date.

Click here to view the updated Terms and Conditions Governing Debt Consolidation Facility.

Emergency kill switch to block access to your accounts immediately

You can block access to your current, savings accounts and internet banking facilities through our automated phone banking system immediately in the event of a scam. Click here for more information.

All banking services at these branches, including self-service facilities such as ATM and quick cheque deposit, will cease to operate on the dates mentioned above.

Changes to terms and conditions for Wealth Portfolio Lending

Please note, the revised terms and conditions for Wealth Portfolio Lending will come into effect from 11 November 2022. For more information, call the HSBC Premier hotline or 1800-2278889 or the HSBC Customer Service hotline on 1800-HSBC Now (4722669). See our revised terms.