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Notices

Important notices

Closure of HSBC Claymore Branch for refurbishment

In line with our continuous efforts to provide a better branch experience for our customers, HSBC Claymore Branch will undergo refurbishment from Saturday, 22nd December 2018 to Sunday, 3rd March 2019. The branch, including all self service facilities such as ATMs, Cash Deposit machine, Quick cheque deposit facility will not be available, effective from 22nd December 2018, 12pm. 

The Safe Deposit Box facility in Claymore branch will continue to be operational and our safe box services remain available to customers throughout the refurbishment period. 

Mon to Friday : 930am to 430pm

Saturdays : 930am to 12pm

During the refurbishment period, you may visit our nearby HSBC Liat Towers Branch for your transactional needs. 

Address : HSBC Liat Towers Branch is located at 541 Orchard Road, #02/03-01 Liat Towers, Singapore 238881.

You may also visit our other HSBC branches, ATM5 participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank) and ultilise our HSBC’s QuickCash services available at retail outlets islandwide. This includes Cold Storage, 7-Eleven, Giant, Guardian Health and Beauty and Market Place. 

Please call us on 1800-HSBC NOW (4722 669) if you require further assistance and we look forward to welcoming you at our refurbished HSBC Claymore Branch in March 2019!

Opening of HSBC Alexandra Branch

We are pleased to inform you that we are opening our new HSBC Alexandra Branch on 26th November 2018.

Our new Alexandra Branch has a refreshed and modern design in line with our country’s strategic plans to enhance our capabilities to serve you better. This branch will be dedicated to serve our Retail Banking and Wealth Management (RBWM) customers.

In our effort to optimise our branch and ATM footprint, our ATM machines from Mapletree Business City (MBC) will be relocated to the new Alexandra branch on 23th November 2018 and operational on 26th November 2018.

The branch will be located at: 460 Alexandra Road, #02-29 Alexandra Retail Centre, Singapore 119963

For more information, please reach out to any of our branch staff. Alternatively, please call our HSBC Premier hotline on 1800-227 8889 or our HSBC Customer Service hotline on 1800-HSBC NOW (4722 669).

We look forward to welcoming you at our brand new Alexandra Branch in November 2018!

MayBank new Subsidiary and Branch details for transactions

Please note the following regarding Local incorporation of part of Maybank’s banking business in Singapore.

Malayan Banking Berhad, Singapore Branch (the "Branch") is transferring the below mentioned parts of its banking business in Singapore to Maybank Singapore Limited ("MSL"), Malayan Banking Berhad's indirect wholly-owned subsidiary incorporated in Singapore.

  • Retail (personal banking, privilege wealth, premier wealth), Private Wealth
  • SME - Retail, Small Medium Enterprises (RSME) Banking
  • Commercial Banking (CMG)

The Proposed Transfer will take effect from 5 November 2018.

Following the local incorporation, the Branch and the Subsidiary will each operate under its distinct reference name. Please be reminded to use the correct description and details from the Effective Date before making payments or collecting funds to ensure that your transactions are processed accordingly. For your reference, the bank details of the Subsidiary and the Branch are set out in the table below:

Description
Existing Branch
For Global Banking
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
Bank Full Name
Malayan Banking Berhad, Singapore Branch
Maybank Singapore Limited
Bank Code
9636*new
7302
SWIFT BIC
MBBESGSG
MBBESGS2*new
FAST Bank description
Malayan Banking Berhad
Malayan Banking Berhad
Description
Bank Full Name
Existing Branch
For Global Banking
Malayan Banking Berhad, Singapore Branch
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
Maybank Singapore Limited
Description
Bank Code
Existing Branch
For Global Banking
9636* new
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
7302
Description
SWIFT BIC
Existing Branch
For Global Banking
MBBESGSG
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
MBBESGS2* new
Description
FAST Bank description
Existing Branch
For Global Banking
Malayan Banking Berhad
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
Malayan Banking Berhad

If you have existing impacted Maybank payee records with us, HSBC Bank (Singapore) Limited will be making relevant changes to the FAST Bank Description, SWIFT BIC and / or Bank Code on your behalf insofar as is necessary and possible to facilitate the successful completion of your transaction, including Direct Debit Authorisations (DDA) and fund transfer instructions, with effect from 5th November 2018.

What are the transactions likely to be affected?

If you are transferring funds through

  • FAST (Fast and Secure Transfers);
  • TT (Telegraphic Transfer);
  • MEPS (MAS Electronic Payment System); or
  • GIRO (General Interbank Recurring Order),

please select the correct Bank Full Name/Bank Code/SWIFT BIC/FAST Bank description with effect from 5th November 2018 to ensure that transactions are processed accordingly.

Where can I find more information?

For more information, please visit the MayBank website.

Customers may also contact MayBank's Customer Relationship Executives at 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas).

Revised foreign currency transaction fee for HSBC Credit Cards

With effect from 1 November 2018: The foreign currency transaction fee for HSBC Credit Cards will be revised from 1.5% to 1.8% of the transaction amount (Note that all transactions in foreign currency are also subject to an additional charge of up to 1% imposed by the Visa/MasterCard card associations).

For details, please click here.

Revised terms and conditions for Property Loans

The revised terms and conditions governing the Property Loan Standard Terms has come into effect since 1 June 2018. For more information, call our Premier hotline at 1800-227 8889 or our customer service hotline at 1800-HSBC Now (4722 669). Visit the revised Property Loan Standard Terms (PDF) for details.

Cash transaction update

Since 1 March 2018, we've stopped issuing SGD1,000 notes for cash transactions that are less than SGD10,000. For cash transactions of SGD10,000 or more, an application form will need to be completed at our branches if SGD1,000 notes are required.

This applies to the following cash transactions: cash withdrawal, cheque encashment, cash exchanges, credit card advance and emergency encashment.

Incoming transfers to your HSBC account

Our SWIFT Bank Identifier Code (BIC) has been changed to HSBCSGS2 since May 2016. Remitters should update their details as soon as possible.

To make sure your payments into your HSBC accounts can be carried out successfully, please share the latest payment information below with those who transfers funds to your account.

Payments made with incorrect BICs will bounce back to the sender, incurring additional charges.

SWIFT Bank Identifier Code (BIC): HSBCSGS2 

Bank name: HSBC Bank (Singapore) Limited 

Bank address: 21 Collyer Quay, 13-02, Singapore 049320 

If you have any questions, call our 24-hour customer service hotline at 1800 4722 669, or +65 64722669 if calling from outside of Singapore.

Premature withdrawal charges imposed on premature withdrawal of Time Deposits

Effective 1 September 2011, premature withdrawal charges will be imposed on premature withdrawal of Time Deposits prior to maturity. For all premature withdrawal of Time Deposits, interest payments (if any) will be calculated at the Bank's discretion. Customers should note that they may receive an amount less than the original Time Deposit placement amount upon premature withdrawal for their Foreign Currency Time Deposits. Currently, for Singapore Dollar Time Deposits, customers will receive not less than their original placement amount upon premature withdrawal.

Liability prior to debit card loss reporting

With effect from 1 April 2010, your liability prior to debit card loss reporting will be capped at S$100 provided that you have not acted fraudulently, negligently or failed to report the card loss immediately.

Online security

Tips to protect yourself online

Phishing alerts - Typically, these fake emails request the recipients to tap on a hyperlink and then provide log on credentials, security codes and contact details.

Online banking transaction notifications - If you receive a text alert or a paper advice for a transaction you have not performed or a beneficiary you have not added, contact our customer service hotline immediately.

Unusual log on behavior - If you experience unusual symptoms while logging on to online banking, such as if your computer appears to freeze for a short while, or if you're asked to enter your log on password and security code several times, contact our customer service hotline immediately.

Card fraud - The industry recently reported card fraud in the United Arab Emirates (UAE), where cards and PINs were compromised.

Phone scams - Reported cases of phone scams are on the rise as criminals are coming up with new scams, such as kidnap or lottery wins, to trick victims into parting with their money.

Phone alert - When you call us, you may be asked to enter your password or PIN for authentication. Do not reveal your password, PIN or security code during the call, as no call centre representative will ask for this information over the phone.

Spyware - Is spyware hidden in your computer? This software can transmit your information to unauthorised parties without your consent. 

Make sure you're on the official HSBC site before entering any confidential data. 

Phone scams alert

Fraudsters can use a simple phone call to carry out a scam. In a phone scam, the following situations are typically used:

Lottery scam: The caller tells you that you have won a lottery or lucky draw and you need to pay a processing fee to collect the winnings.

Kidnap scam: The caller tells you they've kidnapped a loved one and demands a ransom for their release.

Impersonation scam: The caller claims to be from the court or police (or other government agencies) and tells you that you need to pay a fine.

If you receive any suspicious call:

Don't pay any money in advance to collect a prize.

Don't reveal your identity, bank account number or other personal information over the phone.

Don't engage in prolonged conversations with the caller.

The police, Supreme Court or any government agency would never ask anyone, especially in connection to a criminal case, to transfer money to a bank account. If any payment is to be made, an official written notice and an official receipt would be issued.

Alert the police if you receive such calls. More details of these scams can be found in the Singapore Police Force website at www.spf.gov.sg.

Card fraud alert

Card fraud is a commonly known issue and has been on the rise. The industry recently reported a number of cards and personal identification numbers (PIN) being compromised in the United Arab Emirates (UAE) resulting in unauthorised cash withdrawals on customers' debit and credit cards.

Fraudsters are able to acquire PINs and electronic data from the black strip of the bank card, possibly during cash withdrawals at ATMs. Aftewards, they fashion counterfeit cards that are used to withdraw money from customers' accounts.

To safeguard yourself against card fraud, try not to make cash withdrawals in the UAE in the near future if possible.

If you recently returned from the UAE and performed cash transactions there, you should change your PIN immediately.