Important notices

Updated bank address for incoming transfers to your HSBC account

Our bank address has been changed since May 2020.

To make sure your payments into your HSBC accounts can be carried out successfully, please share the latest payment information below with those who transfers funds to your account.

Payments made with incorrect BICs will bounce back to the sender, incurring additional charges.

SWIFT Bank Identifier Code (BIC): HSBCSGS2

Bank name: HSBC Bank (Singapore) Limited

Bank address: 10 Marina Boulevard, Marina Bay Financial Centre, Tower 2 Level 48, Singapore 018983

If you have any questions, call our 24-hour customer service hotline at 1800 4722 669, or +65 64722669 if calling from outside of Singapore.

Notice of suspension of ATM service

Please be informed that our HSBC ATM at T4 will be suspended from operations with effect from 16 May 2020. This is following the suspension of operations at Changi Airport Terminal 4 (T4) from the same date.

For the nearest available HSBC ATM, please refer to the below table or visit our branch page for more information.

  • Nearest available HSBC Branch
    HSBC Marine Parade Branch
    80 Marine Parade Road, #01-92 Parkway Parade, Singapore 449269
  • Nearest available HSBC ATM
    Jewel Changi Airport
    78 Airport Boulevard, #04-217 Jewel Changi Airport, Singapore 819666

    Changi Airport Terminal 3
    Arrival Hall, South Central, 65 Airport Boulevard, Changi Airport Terminal 3, Singapore 819663

    Changi Airport Terminal 1
    Arrival Hall, #01-K13, 80 Airport Boulevard, Changi Airport Terminal 1, Singapore 819642

You may also withdraw cash at our other HSBC branches, ATM5 participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank)

For more information, please visit our branch page. Alternatively, you may also call us on 1800-HSBC NOW (4722 669).

Updates regarding HSBC credit card rewards and cashback programmes

We are updating the categories of qualifying and eligible transactions in the terms and conditions set out below with effect from 1 July 2020.

Please refer to the following links for the revised terms and conditions:

HSBC Debit Card services are temporarily unavailable at all Dairy Farm Group outlets

Please note that QuickCash services and Visa contact payments using HSBC Debit Cards are temporarily unavailable at all Cold Storage, Giant, Jasons and Market Place, 7-Eleven and Guardian outlets. You can continue using Visa payWave and NETS with your HSBC Debit Cards. Cash withdrawal services are also available via HSBC ATMs and atm5 network islandwide. We will provide updates once these Debit Card services have resumed.

Potential delays in trade settlements

As a result of the ongoing COVID-19 situation, some of our operational efficiency and the operational efficiency of third parties we rely on may be impacted. While we will try to minimise this, delays in trade settlements and corporate actions may occur. We seek your kind understanding during this challenging period.

Please be informed that the settlement timeline for securities trading in Singapore, Hong Kong and US markets is T+2, where T is trade date.

This settlement timeline is subject to time zone differences and the actions of third parties involved in the transaction.  This means that your cash settlement account or investment account may not be credited on the date of payment or delivery as announced in the relevant market or during the relevant market opening hours of such date, especially during this challenging period. If this happens, we will not be responsible to you or any third party for any loss that is suffered.

Please note that you may not, and we will not act on any instruction to, sell investments or transfer or withdraw any money which have not been credited into your investment account or your cash settlement account.

Notice of cessation of ATM service

In line with the suspension of operations at Changi Airport Terminal 2 (T2) from 1 May 2020, our HSBC ATM at T2 will also cease operation with effect from the same date.

For the nearest available HSBC ATM, please refer to the below table or visit our HSBC Singapore branch website for more information.

  • Nearest available HSBC Branch
    HSBC Marine Parade Branch
    80 Marine Parade Road, #01-92 Parkway Parade, Singapore 449269
  • Nearest available HSBC ATM
    Jewel Changi Airport
    78 Airport Boulevard, #04-217 Jewel Changi Airport, Singapore 819666

You may also withdraw cash at our other HSBC branches, ATM5 participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank) as well as HSBC’s QuickCash service available at participating outlets island wide, including Cold Storage, 7-Eleven, Giant, Guardian Health and Beauty and Market Place.

For more information, please visit our HSBC Singapore branch website. Alternatively, you may also call us on 1800-HSBC NOW (4722 669)

Revised interest rates on selected HSBC accounts

Effective 1 May 2020, the Bank will be revising the Singapore Dollar (SGD) interest rates for selected HSBC deposit accounts.

The following SGD accounts will have their interest rates revised:

HSBC Jade Account, HSBC Premier Account, HSBC Premier Lite Savings Account, HSBC Advance Account and HSBC Everyday Global Account.

Why is HSBC making this revision?

Central banks globally have reduced interest rates to address the slowdown in economic growth due to the COVID-19 outbreak.  In line with the revision of both the Singapore Interbank rates and global interest rates, we are revising the interest rates for our HSBC Singapore Dollars (SGD) Accounts.

HSBC Jade Account
  Before 1 May 2020
From 1 May 2020
First SGD4,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD5,000 to SGD14,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD15,000 to SGD49,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD50,000 to SGD99,999.99
0.075% p.a.
0.05% p.a.
From SGD100,000 and above
0.10% p.a.
0.07% p.a.
From SGD1,000,000 and above
0.20% p.a.
0.10% p.a.
HSBC Jade Account
  First SGD4,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD5,000 to SGD14,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD15,000 to SGD49,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD50,000 to SGD99,999.99
Before 1 May 2020
0.075% p.a.
From 1 May 2020
0.05% p.a.
  From SGD100,000 and above
Before 1 May 2020
0.10% p.a.
From 1 May 2020
0.07% p.a.
  From SGD1,000,000 and above
Before 1 May 2020
0.20% p.a.
From 1 May 2020
0.10% p.a.
HSBC Premier Account & HSBC Premier Lite Savings Account
  Before 1 May 2020
From 1 May 2020
First SGD4,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD5,000 to SGD14,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD15,000 to SGD49,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD50,000 to SGD99,999.99
0.075% p.a.
0.05% p.a.
From SGD100,000 and above
0.10% p.a.
0.07% p.a.
HSBC Premier Account & HSBC Premier Lite Savings Account
  First SGD4,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD5,000 to SGD14,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD15,000 to SGD49,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD50,000 to SGD99,999.99
Before 1 May 2020
0.075% p.a.
From 1 May 2020
0.05% p.a.
  From SGD100,000 and above
Before 1 May 2020
0.10% p.a.
From 1 May 2020
0.07% p.a.
HSBC Advance Account
  Before 1 May 2020
From 1 May 2020
First SGD4,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD5,000 to SDG14,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD15,000 to SGD49,999.99
0.01% p.a.
0.01% p.a. (Unchanged)
From SGD50,000 and above
0.075% p.a.
0.05% p.a.
HSBC Advance Account
  First SGD4,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD5,000 to SDG14,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD15,000 to SGD49,999.99
Before 1 May 2020
0.01% p.a.
From 1 May 2020
0.01% p.a. (Unchanged)
  From SGD50,000 and above
Before 1 May 2020
0.075% p.a.
From 1 May 2020
0.05% p.a.
HSBC Everyday Global Account
  Before 1 May 2020
From 1 May 2020
First SGD24,999.99
0.10% p.a.
0.05% p.a.
From SGD25,000 to SGD99,999.99
0.15% p.a.
0.10% p.a.
From SGD100,000 to SGD499,999.99
0.20% p.a.
0.15% p.a.
From SGD500,000 and above
0.35% p.a.
0.25% p.a.
HSBC Everyday Global Account
  First SGD24,999.99
Before 1 May 2020
0.10% p.a.
From 1 May 2020
0.05% p.a.
  From SGD25,000 to SGD99,999.99
Before 1 May 2020
0.15% p.a.
From 1 May 2020
0.10% p.a.
  From SGD100,000 to SGD499,999.99
Before 1 May 2020
0.20% p.a.
From 1 May 2020
0.15% p.a.
  From SGD500,000 and above
Before 1 May 2020
0.35% p.a.
From 1 May 2020
0.25% p.a.

Branch Closure from 9 April 2020 to 1 June 2020

With the government’s announcement of the extension of the Circuit Breaker period, our partial branch closure will also be extended to 1 June. The following HSBC branches will remain closed from 9 April to 1 June  2020: Alexandra, Collyer Quay, Hillview, Holland Village, Suntec City, Tampines, HSBC Premier International Centre, both Jade Centres at Claymore and Jewel.

The following branches will remain open with limited services and will continue to serve HSBC corporate customers (except Raffles Place branch): Claymore, Jurong, Marine Parade, Orchard Dhoby Ghaut, Raffles Place, Serangoon Garden. For more details visit the branch information page. For the safety of our customers and staff, it is mandatory to wear a mask before being permitted entry to our branches. Stand-alone ATMs, including those in our closed branches, will operate as normal for your cash requirements.

Limited branch services include: cash withdrawals and deposits, encashment of cheques and cashiers orders (Quick Cheque facilities at our open branches), remittance and payments including telegraphic transfers, account opening and closures, account servicing (e.g. signatory updates, adding account holders, appointment of third party mandate, activation of dormant accounts), loan application and repayments and purchase of cashiers order/demand draft, safe deposit box (at Claymore, Jurong, and Serangoon Garden) and requests for ATM card, Debit card and security tokens. 

The Monetary Authority of Singapore (MAS) urges customers to use Internet Banking, Mobile Banking, email or phone channels where possible for their banking needs. For more details visit the MAS media release page.  

Foreign Exchange transactions and payments in Sri Lankan Rupees

Please note that Foreign Exchange transactions and payments in Sri Lankan Rupees (LKR) are suspended until further notice and any existing Standing Instructions in LKR will be cancelled. This is due to the Colombo Stock Exchange (CSE), Central Depository (CDS) and Securities and Exchange Commission (SEC) of Sri Lanka being closed due to current curfew arrangements in place as a precautionary measure to prevent the spread of COVID-19 in Colombo.  For any enquiries please reach out to your Relationship manager or contact us via the channels listed.

Indonesian Rupiah (IDR) payment instructions affected

Please note Bank Indonesia has implemented shorter operational hours in the current pandemic situation, effective today 30 March 2020 (Mon) to 29 May 2020 (Fri). As a result, Indonesian Rupiah (IDR) payment instructions received before 12 noon will be processed on the same day. Any instruction received after noon will be will be processed on the next working day. For any enquiries please reach out to your Relationship manager or contact us via the channels listed.

Cessation of Home Assist Program

Please be informed that the HSBC’s Home Assist program which provides emergency home assistance and home referral services by our vendor IPA Singapore Pte Ltd will be discontinued from 1 May 2020. This service will continue to be available up to 30 April 2020.  There is no impact to your existing mortgage account with the bank.

HSBC announces Special Financial Relief Programme for its retail banking account, mortgage and unsecured credit facilities customers in Singapore


To ease your financial burden during this COVID-19 outbreak, we are offering relief measures to our existing customers with retail banking account, mortgage or unsecured credit facilities (credit card, debt consolidation plan, personal loan or personal line of credit) to help ease your financial burden and access to basic banking services during this period.
 

Terms and Conditions apply. Find out more.

Update to Jade Terms and Conditions

With effect from 22 March 2020, the HSBC Jade Terms and Conditions will be amended. Key highlights are as follows:

  • The Terms and Conditions governing Personal Deposit Accounts have been broadened to include the HSBC Jade Account.
  • The HSBC Jade package will be governed by the HSBC Jade Terms and Conditions, and the HSBC Premier Terms and Conditions will no longer apply.
Please refer to the old and new versions of the Terms and Conditions below:
Old Terms and Conditions (effective until 22 Mar 2020)
New Terms and Conditions (effective from 22 Mar 2020)
Terms and Conditions governing Personal Deposit Accounts (PDF)
Terms and Conditions governing Personal Deposit Accounts (PDF) (effective 22 Mar 2020)
Premier Terms and Conditions (PDF)
-
Jade Terms and Conditions (PDF)
Jade Terms and Conditions (PDF) (effective 22 Mar 2020)
Please refer to the old and new versions of the Terms and Conditions below:
Old Terms and Conditions (effective until 22 Mar 2020)
Terms and Conditions governing Personal Deposit Accounts (PDF)
New Terms and Conditions (effective from 22 Mar 2020)
Terms and Conditions governing Personal Deposit Accounts (PDF) (effective 22 Mar 2020)
Old Terms and Conditions (effective until 22 Mar 2020)
Premier Terms and Conditions (PDF)
New Terms and Conditions (effective from 22 Mar 2020)
-
Old Terms and Conditions (effective until 22 Mar 2020)
Jade Terms and Conditions (PDF)
New Terms and Conditions (effective from 22 Mar 2020)
Jade Terms and Conditions (PDF) (effective 22 Mar 2020)

Branch Relocation Notice

As part of the overall HSBC strategic plans, we are relocating our HSBC Collyer Quay Branch to a new location. Please refer to details below.
Relocation details
Current Premise
New Premise
Branch name
HSBC Collyer Quay Branch
HSBC Collyer Quay Branch
Branch address
21 Collyer Quay, #02-01 HSBC Building, Singapore 049320
9 Battery Road, #12-01 MYP Centre, Singapore 049910
Last day of operations at current premise
Saturday, 28 March 2020, 
12:00 PM

-
Start of operations at new premise
- Monday 30 March 2020, 
9:30 AM

As part of the overall HSBC strategic plans, we are relocating our HSBC Collyer Quay Branch to a new location. Please refer to details below.
Relocation details
Branch name
Current Premise
HSBC Collyer Quay Branch
New Premise
HSBC Collyer Quay Branch
Relocation details
Branch address
Current Premise
21 Collyer Quay, #02-01 HSBC Building, Singapore 049320
New Premise
9 Battery Road, #12-01 MYP Centre, Singapore 049910
Relocation details
Last day of operations at current premise
Current Premise
Saturday, 28 March 2020, 
12:00 PM

New Premise
-
Relocation details
Start of operations at new premise
Current Premise
-
New Premise
Monday 30 March 2020, 
9:30 AM

During the relocation, the following services at the current premise will be unavailable.

  • HSBC ATM and Cash Deposit Machines
  • HSBC Quick Cheque Deposit Facility
Customers may visit the nearest HSBC Branch – HSBC Suntec City Branch for these services.
Nearest available HSBC facilities
Address
HSBC Suntec City Branch
3 Temasek Boulevard, #02-738/739 Suntec City Mall, Singapore 038983
Customers may visit the nearest HSBC Branch – HSBC Suntec City Branch for these services.
Nearest available HSBC facilities
HSBC Suntec City Branch
Address
3 Temasek Boulevard, #02-738/739 Suntec City Mall, Singapore 038983
At the new premise, please note our revised business and service hours as follows:
Revised business and service hours
New Business Opening Hours
Quick Cheque Deposit
ATM and Cash Deposit Machines
Mondays to Fridays
9:30 AM to 3:30 PM
9:30 AM to 5:00 PM
Not available
Saturdays
Close on Saturdays
Close on Saturdays
Not available
At the new premise, please note our revised business and service hours as follows:
Revised business and service hours
Mondays to Fridays
New Business Opening Hours
9:30 AM to 3:30 PM
Quick Cheque Deposit
9:30 AM to 5:00 PM
ATM and Cash Deposit Machines
Not available
Revised business and service hours
Saturdays
New Business Opening Hours
Close on Saturdays
Quick Cheque Deposit
Close on Saturdays
ATM and Cash Deposit Machines
Not available

For more information, please visit our website at https://www.hsbc.com.sg/ways-to-bank/branch/.

We look forward to seeing you in our new HSBC Collyer Quay Branch!

Changes to HSBC credit card terms and conditions:

We are making changes to the terms that apply to your credit card to make them simpler and more easily understood. These revisions will not affect your existing rights as an HSBC credit cardholder.

Following from our earlier notification, we’ve made some further updates to the terms. The latest terms will take effect from 20 May 2020 (instead of the previously mentioned date of 20 April 2020).

Dealing cut-off time for Unit Trusts

In view of the upcoming Christmas eve and New year eve, please be informed that the dealing cut-off time for Unit Trusts will be revised from 3.30pm to 11am on 24th and 31st Dec respectively.

Revised cheque collection arrangement on 31 December 2019

Please be informed of the following changes to our cheque deposit arrangement on Tuesday, 31 December 2019.

  1. Cutoff time for SGD cheque deposit has been brought forward to 11:00 AM.
  2. There will be no clearing of USD cheques.

All USD and SGD cheques collected after the above cutoff time will be sent for processing on Thursday, 2 January 2020.

For any assistance, please call us on 1800-HSBC NOW (4722 669).

Thank you for banking with HSBC and we wish you a happy New Year. 

Updates to Terms and Conditions

We have updated the HSBC Jade, Premier, Advance and Personal Banking Deposit Account Terms and Conditions which will take effect from 6 January 2020. An overview of the changes to the terms are detailed below:

Jade

  • The terms have been broadened to include any savings/current account
  • Allow HSBC to accord Premier or Advance package where applicable, upon withdrawal from the Jade package
  • Added a new eligibility criteria for customers with Private Banking relationship in HSBC Singapore

Premier

  • The terms have been broadened to include any savings/current account
  • Added a new eligibility criteria for customers with Jade relationship in selected countries/territories
  • Allow HSBC to accord Jade package to the respective package holder, if the conditions are met
  • Allow monthly service fees and other amounts owing to HSBC to be debited from any savings/current account held with HSBC
  • Allow HSBC to transfer a customer from a Premier package to Advance package, if the conditions for Premier package are not met

Advance

  • The terms have been broadened to include any savings/current account
  • Allow HSBC to accord Jade package to the respective package holder, if the conditions are met
  • Allow monthly service fees and other amounts owing to HSBC to be debited from any savings/current account held with HSBC
  • Allow HSBC to withdraw the privileges provided under the Advance package, if the conditions for Advance package are not met

Personal Banking Deposit Account

  • Allow any transaction transacted or processed through the use of the Everyday Global Debit card to be deducted from the Everyday Global Account, or where applicable, any other account held with HSBC
  • Addition of new terms relating to Jade Package
  • Rename the Premier Account Package terms as Premier Package terms, and align the terms with the Premier Terms and Conditions
  • Rename the Advance Account Package terms as Advance Package terms, and align the terms with the Advance Terms and Conditions

Digital Service Upgrades

We have been upgrading our online and mobile banking services to enhance your digital experience. You will experience changes to how you access some services and features on online banking. For more information visit our service upgrade page.

For changes to our mobile banking app from 29 Nov 2019, please visit HSBC Singapore App page for more information. 

Relocation of HSBC Bukit Timah Branch

HSBC Bukit Timah Branch will be relocated to a new location on 4th November 2019. Please refer to details below.
  Current Premise
New Premise
Branch name
HSBC Bukit Timah Branch
HSBC Hillview Branch
Branch address
587 Bukit Timah Road, #01-04 & #01-05, Coronation Shopping Plaza, Singapore 269707
4 Hillview Rise #01-10 HillV2 Singapore 667979
Last day of operations at current premise
Saturday, 2nd November 2019, 12:00 PM
 
Start of operations at new premise
  Monday, 4th November 2019, 09:30 AM
HSBC Bukit Timah Branch will be relocated to a new location on 4th November 2019. Please refer to details below.
  Branch name
Current Premise
HSBC Bukit Timah Branch
New Premise
HSBC Hillview Branch
  Branch address
Current Premise
587 Bukit Timah Road, #01-04 & #01-05, Coronation Shopping Plaza, Singapore 269707
New Premise
4 Hillview Rise #01-10 HillV2 Singapore 667979
  Last day of operations at current premise
Current Premise
Saturday, 2nd November 2019, 12:00 PM
New Premise
 
  Start of operations at new premise
Current Premise
 
New Premise
Monday, 4th November 2019, 09:30 AM

During the relocation, the following services at the current premise will be unavailable. 

  • HSBC ATM
  • HSBC Quick Cheque Deposit Facility

Customers may visit the nearest HSBC Branch – HSBC Holland Village Branch for these services.

Address: HSBC Holland Village Branch is located at 263 Holland Avenue, Singapore 278987

For more information, please visit our website at https://www.hsbc.com.sg/ways-to-bank/branch/.

We look forward to seeing you in our new HSBC Hillview Branch!

Changes to HSBC Card Balance Conversion Plan

With effect from 18 September 2019, HSBC Card Balance Conversion Plan will be renamed as HSBC Spend Instalment and HSBC Advance and Revolution credit cardholders will no longer enjoy processing fee waiver. For details, please refer to HSBC website on www.hsbc.com.sg/spendinstalment.

We have updated our Account Dormancy Policy

We had previously informed you, in the event that your account(s) is already dormant or becomes dormant for 12 months or more, certain access restrictions will be placed to protect your account(s) from unauthorised activity.

As a result, you will experience limitations regarding your banking services, such as:

  • Limited access to accounts via HSBC ATM, Phone Banking and Personal Internet Banking
  • Restrictions on making investments and withdrawals from your account(s)

Updates

Effective from 25th August 2019, if any of your personal deposit(s), credit card(s) and/or investment account(s) with HSBC (Bank) Singapore Limited (each, an "Account") is active, we will not consider your banking relationship with us as dormant and none of your individual Account(s) will be classified as dormant.

However, if you have not performed any transaction on any of your Accounts with us, other than transactions initiated by the Bank, for a period of more than 24 months, your banking relationship will be treated by us as dormant. We will treat dormant banking relationships differently and access to your Account(s) will be restricted.

To re-activate your banking relationship, we request for you to visit our branches with your updated 'Know Your Customer' documentation and latest contact details. However, we wish to highlight that re-activation of your banking relationship will not be immediate. We may require additional information/documents to process your request. Please refer to the Frequently Asked Questions below for further details.

Keeping an active banking relationship

We encourage you to keep your Account(s) active on an on-going basis or minimally to perform a transaction with any of your Accounts at least once every 24 months. This can be achieved by using your debit/credit card for any purchases, performing bill payments or inward/outward interbank transfers.  Please refer to the Frequently Asked Questions below for further details.

Demise of Canadian Dollar (CAD) Demand Draft Service

Please note that with immediate effect, we will not be able to process any demand drafts denominated in CAD. Please use telegraphic transfers for any payments in CAD. This change is made because our CAD intermediary has discontinued their foreign financial institution demand draft service in favour of telegraphic transfers. We apologise for any inconvenience caused. For more information on initiating worldwide transfers and payments, please refer to https://www.hsbc.com.sg/foreign-exchange/worldwide-transfers/.

Changes to Composite statement for HSBC Personal Line of Credit customers (effective 24 June 2019)

We will be removing HSBC Personal Line of Credit from Composite statement with effect from 24 June 2019. For HSBC Personal Line of Credit details, please refer to the HSBC Personal Line of Credit statement.

MAS ePayment Guidelines: Revised Terms and conditions

In line with the Monetary Authority of Singapore (MAS) ePayments User Protection guidelines, we are making changes to the following HSBC Terms and Conditions effective 30th June 2019. The guidelines aim to set standards in terms of the duties of financial institutions and users for secure e-payment transactions, simplify error resolution processes when a user sends money to the wrong recipient, and apportion liability between financial institutions and users for unauthorised transactions. For further details, please review the information below. The update is applicable to all customers.

Please click here to view the Terms and Conditions which take effect from 30th June 2019.

What are the guidelines about?

The guidelines aim to set standards in the following areas

  • Set out duties of financial institutions and account holders and account users for secure e-Payment transactions;
  • Simplify error resolution process when an account holder sends out money to the wrong recipient; and
  • Apportion liability between financial institutions and account holder for unauthorised transactions.

The following summarizes the main changes. Please refer to the respective documents for further details.

How do these guidelines impact me as a customer?

The Guidelines aim to make e-payments transactions simpler and more secure for individuals.

After the guidelines come to force, a more comprehensive notification alert process and framework for unauthorised transactions will be in place.

Account holders are advised to provide the bank with updated contact information (mobile number and email address) and monitor transaction alerts on a regular basis.

All account holders are to protect access codes as well as access to their accounts inline with the duties in the guidelines. Unauthorised transactions are to be reported with relevant information as soon as practicable upon receipt of notification on such transactions for the bank to assess claims and complete necessary investigations in a timely and transparent manner.

As a customer, what type of alerts will I be sent a notification for?

Notifications will be sent by the bank for all fund transfers, debit/credit card transactions, bill payments and cash withdrawals, where the bank is able to provide them.

As a customer, can I provide threshold amount above which such transaction notification will then be triggered?

Yes, thresholds can be set as per current practice. Customers have the option to lower the threshold to $0.01 as well should the case be that alerts are required on every transaction. In the event a threshold has not been defined, a default threshold of $500 will apply for account and debit card related transactions and $1000 for credit cards.

What are the changes in the Terms and Conditions?

  • Terms and Conditions Governing Personal Deposit Accounts – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of account holders in respect of providing contact information, monitoring transaction notifications, protecting access codes, and reporting unauthorised or erroneous transactions.
  • The HSBC Debit Card Cardholder's Agreement – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of cardholders in respect of reporting unauthorised or erroneous transactions.
  • The HSBC Credit Card Cardholder's Agreement – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of cardholders in respect of providing contact information, monitoring transaction notifications, protecting access codes, and reporting unauthorised or erroneous transactions.
  • Terms and Conditions for HSBC Online banking – Clarifications regarding the apportionment of liability for unauthorised transactions, and the duties of accountholders in respect of protecting access to their accounts and reporting unauthorised transactions.

When does this come to effect and where can I find more information?

Effect start date is 30 June 2019. For more information about this guidelines, please refer to the following link

Impact of Golden Week in Japan (between 27 April and 6 May 2019)

To mark the accession of a new emperor in Japan, the Japanese financial markets will be closed for an extended 10 day period (commonly referred to as 'Golden Week') between 27th April 2019 and 6th May 2019. All banks and financial institutions in Japan, together with financial markets, will be closed during this period. Any FX payments into Japan during this period will only be processed after 6th May 2019.

Opening of HSBC Jade Centre at Jewel Changi Airport

We are pleased to inform that we will have a new HSBC Jade Center in Jewel Changi Airport, opening on 17 April 2019. This is aligned with Jewel Changi Airport's official opening and the new center will be the latest addition to our HSBC branch network in Singapore.

We are now better placed to serve our international and Jade customers in Singapore and our customers can leverage on Changi Airport's excellent international flight connectivity as a stopover destination. Our presence within the airport will also make it easier and more accessible for you to bank with us.

Our HSBC Jade Centre is located at 78 Airport Boulevard, #04-217 Jewel Changi Airport, Singapore 819666 and our operational hours are as follows. We are open Mondays to Saturdays at the following business hours:

Mondays to Fridays: 10:00am to 7:00pm

Saturdays: 10:00am to 2:00pm

For more information, please reach out to any of our branch staff. Alternatively, you can call our HSBC Premier hotline on 1800-227 8889 or our HSBC Customer Service hotline on 1800-HSBC NOW (4722 669).

We look forward to welcoming you at our brand new Jade Centre at Jewel Changi Airport from April 2019!

From 11 to 16 April, Jewel is open to Preview ticket holders only. More details can be found on the Jewel's official website.

Change in Citibank Singapore Limited SGD Payment Instruction

Please note that with effect from 15 April 2019, Citibank Singapore Limited (CSL) will have a new SWIFT Bank Identifier Code ("BIC") and Bank Code for SGD payment instructions (i.e., CITISGSLXXX).

The changes will impact transactions involving a transfer of funds to Citibank Singapore Limited's Global Consumer Banking (Wealth management products and services, unsecured and secured products), CitiBusiness Banking accounts and Citi International Personal Bank accounts, for the below transaction types:

  • Fast and Secure Transfer (FAST)
  • Inter-bank GIRO
  • MAS Electronic Payment System (MEPS) and
  • Telegraphic Transfers
Please be reminded to use the correct description and details from the effective date before making payments to ensure that your transactions are processed accordingly. For your reference, the banking information is as listed in the following table:
Currency
Date
SWIFT Bank Identifier Code (BIC)

Bank Code

FAST bank description
SGD

Before 15 April 2019 (Old BIC)

CITISGSGXXX

7214
CITIBANK, N.A.

SGD

On and After 15 April 2019 (New BIC)
CITISGSLXXX
9201
CITIBANK SINGAPORE LIMITED
Others
No change. For reference only
CITISGSGGCB
- -
Please be reminded to use the correct description and details from the effective date before making payments to ensure that your transactions are processed accordingly. For your reference, the banking information is as listed in the following table:
Currency
SGD
Date

Before 15 April 2019 (Old BIC)

SWIFT Bank Identifier Code (BIC)

CITISGSGXXX

Bank Code

7214
FAST bank description
CITIBANK, N.A.
Currency

SGD

Date
On and After 15 April 2019 (New BIC)
SWIFT Bank Identifier Code (BIC)
CITISGSLXXX

Bank Code

9201
FAST bank description
CITIBANK SINGAPORE LIMITED
Currency
Others
Date
No change. For reference only
SWIFT Bank Identifier Code (BIC)
CITISGSGGCB

Bank Code

-
FAST bank description
-

If you have existing impacted Citibank FAST and GIRO payee records with us, HSBC Bank (Singapore) Limited will be making relevant changes as advised by Citibank Singapore Limited (CSL) on your behalf insofar as is necessary and possible to facilitate the successful completion of your transaction, with effect from 15th April 2019.

For more information, please visit https://www.citibank.com.sg.

Revision of 24-month Time Deposit Mortgage Rate (TDMR24)

Please note that the 24-month Time Deposit Mortgage Rate (TDMR24) will be revised from 0.65% to 1.40% per annum with effect from 6 May 2019. 

TDMR24 is based on the Bank's prevailing twenty-four (24) months Personal Banking Singapore Dollar Time Deposit rate for amounts from SGD5,000 to SGD49,999 or such other sum as may be determined by the Bank. Please refer to Bank's prevailing 24 month Personal Banking Singapore Dollar Time Deposit rate

HSBC Claymore Branch reopening and closure of HSBC Liat Towers Branch

In line with our continuous efforts to provide a better branch experience for our customers, we are currently renovating our HSBC Claymore Branch and the branch will be re-opened on Monday, 4 March 2019.

In addition, our nearby HSBC Liat Towers Branch will be closed permanently from Saturday 2 March 2019, 12pm. All banking facilities including ATMs, Cash Deposit machine, Quick cheque deposit facility will be removed from service.

For all your banking needs, you may proceed to our refreshed HSBC Claymore Branch from Monday, 4 March 2019 and it is located at 6 Claymore Hill, #01-01 Claymore Plaza, Singapore 229571.

You may also visit our other HSBC branches, ATM5 participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank) and ultilise our HSBC’s QuickCash services available at retail outlets islandwide. This includes Cold Storage, 7-Eleven, Giant, Guardian Health and Beauty and Market Place.

Please call us on 1800-HSBC NOW (4722 669) if you require further assistance and we look forward to welcoming you at our renovated HSBC Claymore Branch in March 2019!

Changes to Accredited Investor Regime

The regime for "accredited investors" as defined under the Securities and Futures Act, Chapter 289 of Singapore (the "SFA") has been amended to enhance investor protection.  The amendments include changes to the definition of "accredited investor" ("AI") and with effect from 8 April 2019, will involve an opt-in/opt-out process for AIs.

Click here for more details.

Revised cheque collection arrangement on 31 December 2018

Please note the following changes to our cheque deposit arrangement on Monday, 31 December 2018.

  1. Cutoff time for SGD cheque deposit has been brought forward to 11.00 AM.
  2. There will be no clearing of USD cheques.

All USD and SGD cheques collected after the above cutoff time will be sent for processing on Wednesday, 2 January 2019.

For any assistance, please call us on 1800-HSBC NOW (4722 669).

Thank you for banking with HSBC and we wish you a Happy New Year.

Email Statement For Joint Accounts

We are pleased to announce that from 21 Jan 2019, you will be able to enjoy the benefit of email statements for your joint banking and loan accounts, in addition to your sole accounts (currently available).

To start you off, customers who currently receive paper joint account statements have been enrolled to receive email statements at your registered email address. This will apply for your sole and joint banking and loan accounts from 21 Jan 19.

Please visit www.hsbc.com.sg/ways-to-bank/email-statements by 5 Jan 2019 if you wish to opt out. Log on to Internet Banking or visit us at any branch to update your email address.

Closure of HSBC Claymore Branch for refurbishment

In line with our continuous efforts to provide a better branch experience for our customers, HSBC Claymore Branch will undergo refurbishment from Saturday, 22nd December 2018 to Sunday, 3rd March 2019. The branch, including all self service facilities such as ATMs, Cash Deposit machine, Quick cheque deposit facility will not be available, effective from 22nd December 2018, 12pm. 

The Safe Deposit Box facility in Claymore branch will continue to be operational and our safe box services remain available to customers throughout the refurbishment period. 

Mon to Friday : 930am to 430pm

Saturdays : 930am to 12pm

During the refurbishment period, you may visit our nearby HSBC Liat Towers Branch for your transactional needs. 

Address : HSBC Liat Towers Branch is located at 541 Orchard Road, #02/03-01 Liat Towers, Singapore 238881.

You may also visit our other HSBC branches, ATM5 participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank) and ultilise our HSBC's QuickCash services available at retail outlets islandwide. This includes Cold Storage, 7-Eleven, Giant, Guardian Health and Beauty and Market Place. 

Please call us on 1800-HSBC NOW (4722 669) if you require further assistance and we look forward to welcoming you at our refurbished HSBC Claymore Branch in March 2019!

Opening of HSBC Alexandra Branch

We are pleased to inform you that we are opening our new HSBC Alexandra Branch on 26th November 2018.

Our new Alexandra Branch has a refreshed and modern design in line with our country's strategic plans to enhance our capabilities to serve you better. This branch will be dedicated to serve our Retail Banking and Wealth Management (RBWM) customers.

In our effort to optimise our branch and ATM footprint, our ATM machines from Mapletree Business City (MBC) will be relocated to the new Alexandra branch on 23th November 2018 and operational on 26th November 2018.

The branch will be located at: 460 Alexandra Road, #02-29 Alexandra Retail Centre, Singapore 119963

For more information, please reach out to any of our branch staff. Alternatively, please call our HSBC Premier hotline on 1800-227 8889 or our HSBC Customer Service hotline on 1800-HSBC NOW (4722 669).

We look forward to welcoming you at our brand new Alexandra Branch in November 2018!

MayBank new Subsidiary and Branch details for transactions

Please note the following regarding Local incorporation of part of Maybank's banking business in Singapore.

Malayan Banking Berhad, Singapore Branch (the "Branch") is transferring the below mentioned parts of its banking business in Singapore to Maybank Singapore Limited ("MSL"), Malayan Banking Berhad's indirect wholly-owned subsidiary incorporated in Singapore.

  • Retail (personal banking, privilege wealth, premier wealth), Private Wealth
  • SME - Retail, Small Medium Enterprises (RSME) Banking
  • Commercial Banking (CMG)

The Proposed Transfer will take effect from 5 November 2018.

Following the local incorporation, the Branch and the Subsidiary will each operate under its distinct reference name. Please be reminded to use the correct description and details from the Effective Date before making payments or collecting funds to ensure that your transactions are processed accordingly. For your reference, the bank details of the Subsidiary and the Branch are set out in the table below:

Description
Existing Branch
For Global Banking
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
Bank Full Name
Malayan Banking Berhad, Singapore Branch
Maybank Singapore Limited
Bank Code
9636*new
7302
SWIFT BIC
MBBESGSG
MBBESGS2*new
FAST Bank description
Malayan Banking Berhad
Malayan Banking Berhad
Description
Bank Full Name
Existing Branch
For Global Banking
Malayan Banking Berhad, Singapore Branch
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
Maybank Singapore Limited
Description
Bank Code
Existing Branch
For Global Banking
9636*new
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
7302
Description
SWIFT BIC
Existing Branch
For Global Banking
MBBESGSG
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
MBBESGS2*new
Description
FAST Bank description
Existing Branch
For Global Banking
Malayan Banking Berhad
New Subsidiary
For Retail (personal banking, privilege wealth and premier wealth), Private Wealth, SME - Retail, Small Medium    Enterprises (RSME) Banking and Commercial Banking (CMG)
Malayan Banking Berhad

If you have existing impacted Maybank payee records with us, HSBC Bank (Singapore) Limited will be making relevant changes to the FAST Bank Description, SWIFT BIC and / or Bank Code on your behalf insofar as is necessary and possible to facilitate the successful completion of your transaction, including Direct Debit Authorisations (DDA) and fund transfer instructions, with effect from 5th November 2018.

What are the transactions likely to be affected?

If you are transferring funds through

  • FAST (Fast and Secure Transfers);
  • TT (Telegraphic Transfer);
  • MEPS (MAS Electronic Payment System); or
  • GIRO (General Interbank Recurring Order),

please select the correct Bank Full Name/Bank Code/SWIFT BIC/FAST Bank description with effect from 5th November 2018 to ensure that transactions are processed accordingly.

Where can I find more information?

For more information, please visit the MayBank website.

Customers may also contact MayBank's Customer Relationship Executives at 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas).

Revised foreign currency transaction fee for HSBC Credit Cards

With effect from 1 November 2018: The foreign currency transaction fee for HSBC Credit Cards will be revised from 1.5% to 1.8% of the transaction amount (Note that all transactions in foreign currency are also subject to an additional charge of up to 1% imposed by the Visa/MasterCard card associations).

For details, please refer to the HSBC Credit Card Cardholder’s Agreement.

Revised terms and conditions for Property Loans

The revised terms and conditions governing the Property Loan Standard Terms has come into effect since 1 June 2018. For more information, call our Premier hotline at 1800-227 8889 or our customer service hotline at 1800-HSBC Now (4722 669). Visit the revised Property Loan Standard Terms (PDF) for details.

Cash transaction update

Since 1 March 2018, we've stopped issuing SGD1,000 notes for cash transactions that are less than SGD10,000. For cash transactions of SGD10,000 or more, an application form will need to be completed at our branches if SGD1,000 notes are required.

This applies to the following cash transactions: cash withdrawal, cheque encashment, cash exchanges, credit card advance and emergency encashment.

Incoming transfers to your HSBC account

Our SWIFT Bank Identifier Code (BIC) has been changed to HSBCSGS2 since May 2016. Remitters should update their details as soon as possible.

To make sure your payments into your HSBC accounts can be carried out successfully, please share the latest payment information below with those who transfers funds to your account.

Payments made with incorrect BICs will bounce back to the sender, incurring additional charges.

SWIFT Bank Identifier Code (BIC): HSBCSGS2 

Bank name: HSBC Bank (Singapore) Limited 

Bank address: 21 Collyer Quay, 13-02, Singapore 049320

If you have any questions, call our 24-hour customer service hotline at 1800 4722 669, or +65 64722669 if calling from outside of Singapore.

Premature withdrawal charges imposed on premature withdrawal of Time Deposits

Effective 1 September 2011, premature withdrawal charges will be imposed on premature withdrawal of Time Deposits prior to maturity. For all premature withdrawal of Time Deposits, interest payments (if any) will be calculated at the Bank's discretion. Customers should note that they may receive an amount less than the original Time Deposit placement amount upon premature withdrawal for their Foreign Currency Time Deposits. Currently, for Singapore Dollar Time Deposits, customers will receive not less than their original placement amount upon premature withdrawal.

Liability prior to debit card loss reporting

With effect from 1 April 2010, your liability prior to debit card loss reporting will be capped at SGD100 provided that you have not acted fraudulently, negligently or failed to report the card loss immediately.