Notices

All self-service facilities such as HSBC ATM, MFM and Quick Cheque Deposit facilities will remain available during this period. For any assistance, please call us on 1800-HSBC NOW (4722 669).

We wish you a happy and prosperous Lunar New Year!

Please note, the revised Australian Property Loan Standard Terms will come into effect from 15 September 2021. For more information, call the HSBC Premier hotline on 1800-227 8889 or the HSBC Customer Service hotline on 1800-HSBC Now (4722 669). See our revised terms.

Please note, revised Property Loan Standard Terms will come into effect from 1 June 2021. For more information, call the HSBC Premier hotline on 1800-227 8889 or the HSBC Customer Service hotline on 1800-HSBC Now (4722 669). See our revised terms

Please note that the 24-month Time Deposit Mortgage Rate (TDMR24) will be revised from 1.10% to 0.25% per annum with effect from 25 March 2021.

TDMR24 is based on the Bank's prevailing twenty-four (24) months Personal Banking Singapore Dollar Time Deposit rate for amounts from SGD5,000 to SGD49,999 or such other sum as may be determined by the Bank. View the Bank's prevailing 24-month Personal Banking Singapore Dollar Time Deposit rate.

Please be informed that ESPA at Resorts World Sentosa for HSBC Visa Infinite Credit Card holders is no longer available as ESPA has ceased operations at Resort World Sentosa. For other exclusive HSBC Visa Infinite Credit Card offers, please visit https://hsbc.com.sg/infinite.

On 1 November 2020, we are integrating HSBC Advance into HSBC Personal Banking. Enjoy a refreshed HSBC Personal Banking experience complete with a suite of privileges and capabilities. The terms and conditions as well as tariffs for the relevant products and services will also be updated with effect from 1 November 2020.

Learn more about HSBC Personal Banking here.

Effective 1 October 2020, the Bank will be revising the Singapore Dollar (SGD) interest rates for selected HSBC deposit accounts

The following SGD accounts will have their interest rates revised:

HSBC Advance Account and HSBC Everyday Global Account.

With effect from 30 August 2020, the HSBC Jade Terms and Conditions will be updated. Key highlights are as follows:

• HSBC Jade will be updating its program under which clients that do not meet the required minimum Total Relationship Balance (TRB) of SGD1.2 million (where such clients had qualified for HSBC Jade under this criterion) may be transferred to another package or account with HSBC.
  
• HSBC Jade clients have a period of 12 months from the month the Jade package is made available to them to meet the required TRB.
  
• Following this 12 month period, HSBC will determine on a biannual basis if clients have maintained the minimum required TRB for the previous 6 months consecutively.
  
• Clients who have not been able to maintain the required TRB for the previous 6 months consecutively will be notified and will have a period of 6 months as specified in the notice to meet the required TRB.
  
• Clients who have not been able to meet the required TRB at the end of the 6 month period stated in the notice will no longer be eligible for HSBC Jade and will be notified accordingly.
  

Please be informed that effective 29 Jun 2020, payments via FAST, IBG and PayNow to Standard Chartered Bank (Singapore) Limited will have to use the new Bank Identifier Code (BIC) - SCBLSG22 and their existing BIC SCBLSGSG will no longer be valid.

We have enhanced our Personal Loans to give you a better experience. These are the changes that will take place with effect from 15 June 2020:

• HSBC Personal Loan will be re-named as HSBC Personal Instalment Loan.
  
• If you would like to apply for a personal loan, HSBC Personal Line of Credit (with the option of instalment plan or balance transfer) will be offered.
  
• For instances where the HSBC Personal Line of Credit Instalment Plan is not offered, we may, at our discretion, offer an HSBC Personal Instalment Loan instead, and a Statement Savings account will be opened to facilitate monthly repayments.
  

Our bank address has been changed since May 2020.

To make sure your payments into your HSBC accounts can be carried out successfully, please share the latest payment information below with those who transfers funds to your account.

Payments made with incorrect BICs will bounce back to the sender, incurring additional charges.

SWIFT Bank Identifier Code (BIC): HSBCSGS2

Bank name: HSBC Bank (Singapore) Limited

Bank address: 10 Marina Boulevard, Marina Bay Financial Centre, Tower 2 Level 48, Singapore 018983

If you have any questions, call our 24-hour customer service hotline at 1800 4722 669, or +65 64722669 if calling from outside of Singapore.

Please be informed that our HSBC ATM at T4 will be suspended from operations with effect from 16 May 2020. This is following the suspension of operations at Changi Airport Terminal 4 (T4) from the same date.

For the nearest available HSBC ATM, please refer to the below table or visit our branch page for more information.

• Nearest available HSBC Branch
  HSBC Marine Parade Branch
  80 Marine Parade Road, #01-92 Parkway Parade, Singapore 449269
• Nearest available HSBC ATM
  Jewel Changi Airport
  78 Airport Boulevard, #04-217 Jewel Changi Airport, Singapore 819666
  
  Changi Airport Terminal 3
  Arrival Hall, South Central, 65 Airport Boulevard, Changi Airport Terminal 3, Singapore 819663
  
  Changi Airport Terminal 1
  Arrival Hall, #01-K13, 80 Airport Boulevard, Changi Airport Terminal 1, Singapore 819642

You may also withdraw cash at our other HSBC branches, atm⁵ participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank)

For more information, please visit our branch page. Alternatively, you may also call us on 1800-HSBC NOW (4722 669).

As a result of the ongoing COVID-19 situation, some of our operational efficiency and the operational efficiency of third parties we rely on may be impacted. While we will try to minimise this, delays in trade settlements and corporate actions may occur. We seek your kind understanding during this challenging period.

Please be informed that the settlement timeline for securities trading in Singapore, Hong Kong and US markets is T+2, where T is trade date.

This settlement timeline is subject to time zone differences and the actions of third parties involved in the transaction. This means that your cash settlement account or investment account may not be credited on the date of payment or delivery as announced in the relevant market or during the relevant market opening hours of such date, especially during this challenging period. If this happens, we will not be responsible to you or any third party for any loss that is suffered.

Please note that you may not, and we will not act on any instruction to, sell investments or transfer or withdraw any money which have not been credited into your investment account or your cash settlement account.

In line with the suspension of operations at Changi Airport Terminal 2 (T2) from 1 May 2020, our HSBC ATM at T2 will also cease operation with effect from the same date.

For the nearest available HSBC ATM, please refer to the below table or visit our HSBC Singapore branch website for more information.

• Nearest available HSBC Branch
  HSBC Marine Parade Branch
  80 Marine Parade Road, #01-92 Parkway Parade, Singapore 449269

• Nearest available HSBC ATM
  Jewel Changi Airport
  78 Airport Boulevard, #04-217 Jewel Changi Airport, Singapore 819666

You may also withdraw cash at our other HSBC branches, atm⁵ participating machines (Maybank, Citibank, Bank of China, State Bank of India and Standard Chartered Bank) as well as HSBC's QuickCash service available at participating outlets island wide, including Cold Storage, 7-Eleven, Giant, Guardian Health and Beauty and Market Place.

For more information, please visit our HSBC Singapore branch website. Alternatively, you may also call us on 1800-HSBC NOW (4722 669). 

Effective 1 May 2020, the Bank will be revising the Singapore Dollar (SGD) interest rates for selected HSBC deposit accounts.

The following SGD accounts will have their interest rates revised:

HSBC Jade Account, HSBC Premier Account, HSBC Premier Lite Savings Account, HSBC Advance Account and HSBC Everyday Global Account.

Central banks globally have reduced interest rates to address the slowdown in economic growth due to the COVID-19 outbreak. In line with the revision of both the Singapore Interbank rates and global interest rates, we are revising the interest rates for our HSBC Singapore Dollars (SGD) Accounts.

Please note that Foreign Exchange transactions and payments in Sri Lankan Rupees (LKR) are suspended until further notice and any existing Standing Instructions in LKR will be cancelled. This is due to the Colombo Stock Exchange (CSE), Central Depository (CDS) and Securities and Exchange Commission (SEC) of Sri Lanka being closed due to current curfew arrangements in place as a precautionary measure to prevent the spread of COVID-19 in Colombo. For any enquiries please reach out to your Relationship manager or contact us via the channels listed.

Please note Bank Indonesia has implemented shorter operational hours in the current pandemic situation, effective today 30 March 2020 (Mon) to 29 May 2020 (Fri). As a result, Indonesian Rupiah (IDR) payment instructions received before 12 noon will be processed on the same day. Any instruction received after noon will be will be processed on the next working day. For any enquiries please reach out to your Relationship manager or contact us via the channels listed.

Please be informed that the HSBC's Home Assist program which provides emergency home assistance and home referral services by our vendor IPA Singapore Pte Ltd will be discontinued from 1 May 2020. This service will continue to be available up to 30 April 2020. There is no impact to your existing mortgage account with the bank.

Terms and Conditions apply. Find out more.

We are making changes to the terms that apply to your credit card to make them simpler and more easily understood. These revisions will not affect your existing rights as an HSBC credit cardholder.

Following from our earlier notification, we've made some further updates to the terms. The latest terms will take effect from 20 May 2020 (instead of the previously mentioned date of 20 April 2020).

In view of the upcoming Christmas eve and New year eve, please be informed that the dealing cut-off time for Unit Trusts will be revised from 3.30pm to 11am on 24th and 31st Dec respectively.

We have updated the HSBC Jade, Premier, Advance and Personal Banking Deposit Account Terms and Conditions which will take effect from 6 January 2020. An overview of the changes to the terms are detailed below:

Jade

• The terms have been broadened to include any savings/current account
  
• Allow HSBC to accord Premier or Advance package where applicable, upon withdrawal from the Jade package
  
• Added a new eligibility criteria for customers with Private Banking relationship in HSBC Singapore
  

Premier

• The terms have been broadened to include any savings/current account
  
• Added a new eligibility criteria for customers with Jade relationship in selected countries/regions
  
• Allow HSBC to accord Jade package to the respective package holder, if the conditions are met
  
• Allow monthly service fees and other amounts owing to HSBC to be debited from any savings/current account held with HSBC
  
• Allow HSBC to transfer a customer from a Premier package to Advance package, if the conditions for Premier package are not met
  

Advance

• The terms have been broadened to include any savings/current account
  
• Allow HSBC to accord Jade package to the respective package holder, if the conditions are met
  
• Allow monthly service fees and other amounts owing to HSBC to be debited from any savings/current account held with HSBC
  
• Allow HSBC to withdraw the privileges provided under the Advance package, if the conditions for Advance package are not met

Personal Banking Deposit Account

• Allow any transaction transacted or processed through the use of the Everyday Global Debit card to be deducted from the Everyday Global Account, or where applicable, any other account held with HSBC
  
• Addition of new terms relating to Jade Package
  
• Rename the Premier Account Package terms as Premier Package terms, and align the terms with the Premier Terms and Conditions
  
• Rename the Advance Account Package terms as Advance Package terms, and align the terms with the Advance Terms and Conditions
  

We have been upgrading our online and mobile banking services to enhance your digital experience. You will experience changes to how you access some services and features on online banking. For more information visit our service upgrade page.

For changes to our mobile banking app from 29 Nov 2019, please visit HSBC Singapore App page for more information.

With effect from 18 September 2019, HSBC Card Balance Conversion Plan will be renamed as HSBC Spend Instalment and HSBC Advance and Revolution credit cardholders will no longer enjoy processing fee waiver. For details, please refer to HSBC website on www.hsbc.com.sg/spendinstalment.

We had previously informed you, in the event that your account(s) is already dormant or becomes dormant for 12 months or more, certain access restrictions will be placed to protect your account(s) from unauthorised activity.

As a result, you will experience limitations regarding your banking services, such as:

• Limited access to accounts via HSBC ATM, Phone Banking and Personal Internet Banking
  
• Restrictions on making investments and withdrawals from your account(s)

Updates

Effective from 25th August 2019, if any of your personal deposit(s), credit card(s) and/or investment account(s) with HSBC (Bank) Singapore Limited (each, an "Account") is active, we will not consider your banking relationship with us as dormant and none of your individual Account(s) will be classified as dormant.

However, if you have not performed any transaction on any of your Accounts with us, other than transactions initiated by the Bank, for a period of more than 24 months, your banking relationship will be treated by us as dormant. We will treat dormant banking relationships differently and access to your Account(s) will be restricted.

To re-activate your banking relationship, we request for you to visit our branches with your updated 'Know Your Customer' documentation and latest contact details. However, we wish to highlight that re-activation of your banking relationship will not be immediate. We may require additional information/documents to process your request. Please refer to the Frequently Asked Questions below for further details.

Please note that with immediate effect, we will not be able to process any demand drafts denominated in CAD. Please use telegraphic transfers for any payments in CAD. This change is made because our CAD intermediary has discontinued their foreign financial institution demand draft service in favour of telegraphic transfers. We apologise for any inconvenience caused. For more information on initiating worldwide transfers and payments, please refer to https://www.hsbc.com.sg/foreign-exchange/worldwide-transfers/.

We will be removing HSBC Personal Line of Credit from Composite statement with effect from 24 June 2019. For HSBC Personal Line of Credit details, please refer to the HSBC Personal Line of Credit statement.

In line with the Monetary Authority of Singapore (MAS) ePayments User Protection guidelines, we are making changes to the following HSBC Terms and Conditions effective 30th June 2019. The guidelines aim to set standards in terms of the duties of financial institutions and users for secure e-payment transactions, simplify error resolution processes when a user sends money to the wrong recipient, and apportion liability between financial institutions and users for unauthorised transactions. For further details, please review the information below. The update is applicable to all customers.

Please click here to view the Terms and Conditions which take effect from 30^th June 2019.

What are the guidelines about?

The guidelines aim to set standards in the following areas

• Set out duties of financial institutions and account holders and account users for secure e-Payment transactions;
  
• Simplify error resolution process when an account holder sends out money to the wrong recipient; and
  
• Apportion liability between financial institutions and account holder for unauthorised transactions.
  

The following summarizes the main changes. Please refer to the respective documents for further details.

How do these guidelines impact me as a customer?

The Guidelines aim to make e-payments transactions simpler and more secure for individuals.

After the guidelines come to force, a more comprehensive notification alert process and framework for unauthorised transactions will be in place.

Account holders are advised to provide the bank with updated contact information (mobile number and email address) and monitor transaction alerts on a regular basis.

All account holders are to protect access codes as well as access to their accounts inline with the duties in the guidelines. Unauthorised transactions are to be reported with relevant information as soon as practicable upon receipt of notification on such transactions for the bank to assess claims and complete necessary investigations in a timely and transparent manner.

As a customer, what type of alerts will I be sent a notification for?

Notifications will be sent by the bank for all fund transfers, debit/credit card transactions, bill payments and cash withdrawals, where the bank is able to provide them.

As a customer, can I provide threshold amount above which such transaction notification will then be triggered?

Yes, thresholds can be set as per current practice. Customers have the option to lower the threshold to $0.01 as well should the case be that alerts are required on every transaction. In the event a threshold has not been defined, a default threshold of $500 will apply for account and debit card related transactions and $1000 for credit cards.

What are the changes in the Terms and Conditions?

• Terms and Conditions Governing Personal Deposit Accounts – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of account holders in respect of providing contact information, monitoring transaction notifications, protecting access codes, and reporting unauthorised or erroneous transactions.
  
• The HSBC Debit Card Cardholder's Agreement – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of cardholders in respect of reporting unauthorised or erroneous transactions.
  
• The HSBC Credit Card Cardholder's Agreement – Clarifications regarding the sending of transaction notifications, the apportionment of liability for unauthorised transactions, and the duties of cardholders in respect of providing contact information, monitoring transaction notifications, protecting access codes, and reporting unauthorised or erroneous transactions.
  
• Terms and Conditions for HSBC Online banking – Clarifications regarding the apportionment of liability for unauthorised transactions, and the duties of accountholders in respect of protecting access to their accounts and reporting unauthorised transactions.

When does this come to effect and where can I find more information?

Effect start date is 30 June 2019. For more information about this guidelines, please refer to the following link

To mark the accession of a new emperor in Japan, the Japanese financial markets will be closed for an extended 10 day period (commonly referred to as 'Golden Week') between 27^th April 2019 and 6^th May 2019. All banks and financial institutions in Japan, together with financial markets, will be closed during this period. Any FX payments into Japan during this period will only be processed after 6^th May 2019.

Please note that with effect from 15 April 2019, Citibank Singapore Limited (CSL) will have a new SWIFT Bank Identifier Code ("BIC") and Bank Code for SGD payment instructions (i.e., CITISGSLXXX).

The changes will impact transactions involving a transfer of funds to Citibank Singapore Limited's Global Consumer Banking (Wealth management products and services, unsecured and secured products), CitiBusiness Banking accounts and Citi International Personal Bank accounts, for the below transaction types:

• Fast and Secure Transfer (FAST)
• Inter-bank GIRO
  
• MAS Electronic Payment System (MEPS) and
  
• Telegraphic Transfers
  

If you have existing impacted Citibank FAST and GIRO payee records with us, HSBC Bank (Singapore) Limited will be making relevant changes as advised by Citibank Singapore Limited (CSL) on your behalf insofar as is necessary and possible to facilitate the successful completion of your transaction, with effect from 15th April 2019.

For more information, please visit https://www.citibank.com.sg.

The regime for "accredited investors" as defined under the Securities and Futures Act, Chapter 289 of Singapore (the "SFA") has been amended to enhance investor protection. The amendments include changes to the definition of "accredited investor" ("AI") and with effect from 8 April 2019, will involve an opt-in/opt-out process for AIs.

Click here for more details.

We are pleased to announce that from 21 Jan 2019, you will be able to enjoy the benefit of email statements for your joint banking and loan accounts, in addition to your sole accounts (currently available).

To start you off, customers who currently receive paper joint account statements have been enrolled to receive email statements at your registered email address. This will apply for your sole and joint banking and loan accounts from 21 Jan 19.

Please visit www.hsbc.com.sg/ways-to-bank/email-statements by 5 Jan 2019 if you wish to opt out. Log on to Internet Banking or visit us at any branch to update your email address.

Please note the following regarding Local incorporation of part of Maybank's banking business in Singapore.

Malayan Banking Berhad, Singapore Branch (the "Branch") is transferring the below mentioned parts of its banking business in Singapore to Maybank Singapore Limited ("MSL"), Malayan Banking Berhad's indirect wholly-owned subsidiary incorporated in Singapore.

• Retail (personal banking, privilege wealth, premier wealth), Private Wealth
  
• SME - Retail, Small Medium Enterprises (RSME) Banking
  
• Commercial Banking (CMG)
  

The Proposed Transfer will take effect from 5 November 2018.

Following the local incorporation, the Branch and the Subsidiary will each operate under its distinct reference name. Please be reminded to use the correct description and details from the Effective Date before making payments or collecting funds to ensure that your transactions are processed accordingly.

If you have existing impacted Maybank payee records with us, HSBC Bank (Singapore) Limited will be making relevant changes to the FAST Bank Description, SWIFT BIC and / or Bank Code on your behalf insofar as is necessary and possible to facilitate the successful completion of your transaction, including Direct Debit Authorisations (DDA) and fund transfer instructions, with effect from 5th November 2018.

What are the transactions likely to be affected?

If you are transferring funds through

• FAST (Fast and Secure Transfers);
• TT (Telegraphic Transfer);
  
• MEPS (MAS Electronic Payment System); or
  
• GIRO (General Interbank Recurring Order),
  

please select the correct Bank Full Name/Bank Code/SWIFT BIC/FAST Bank description with effect from 5th November 2018 to ensure that transactions are processed accordingly.

Where can I find more information?

For more information, please visit the MayBank website.

Customers may also contact MayBank's Customer Relationship Executives at 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas).

With effect from 1 November 2018: The foreign currency transaction fee for HSBC Credit Cards will be revised from 1.5% to 1.8% of the transaction amount (Note that all transactions in foreign currency are also subject to an additional charge of up to 1% imposed by the Visa/MasterCard card associations).

For details, please refer to the HSBC Credit Card Cardholder's Agreement.

Effective 28 Dec 2020, the Bank will be revising the New Zealand Dollar (NZD) interest rates for Everyday Global Account.

Central banks globally have reduced interest rates to address the slowdown in economic growth due to the COVID-19 outbreak. In line with the revision global interest rates, we are revising the NZD interest rates for our HSBC Everyday Global Accounts.

Since 1 March 2018, we've stopped issuing SGD1,000 notes for cash transactions that are less than SGD10,000. For cash transactions of SGD10,000 or more, an application form will need to be completed at our branches if SGD1,000 notes are required.

This applies to the following cash transactions: cash withdrawal, cheque encashment, cash exchanges, credit card advance and emergency encashment.