Getting started

How does the HSBC Singapore app differ from the HSBC Mobile Banking app?

The HSBC Mobile Banking app is our core banking app globally. Generally speaking, it lets you carry out your day-to-day banking tasks on your global HSBC accounts.

Find out more about the HSBC Mobile Banking app.

The HSBC Singapore app is our mobile banking app only available to Singapore customers. It also lets you carry out your day-to-day banking tasks. But it has a few different and additional features and helps you manage your accounts in Singapore.

Find out more about the HSBC Singapore app.

How can I set up the HSBC Singapore app?

HSBC Singapore app uses the same username and password as your Online Banking. 

When you log on to the HSBC Singapore app for the first time, you will be asked to set up the HSBC Singapore app by entering:

  • the username you have been using for Online Banking;
  • the secondary password you have been using for Online Banking and the SMS activation code sent to the registered mobile number, or the security code generated from the security device.

After setting up the HSBC Singapore app and completing the verification, you can create a 6-digit PIN. You can always change your 6-digit PIN on the HSBC Singapore app, by going to Profile > Manage Security > Change PIN.

You can also enable the biometrics log on function. Go to Profile > Manage Security > Toggle the Touch ID / Face ID log on button > Click Set up Touch ID now / Enable Face ID now.

How do I access the HSBC Singapore app?

For iOS users, you can download the HSBC Singapore app from Apple App Store. For Android users, you can download the HSBC Singapore app from Google Play.

If you are a current user of the HSBC Singapore app, you will be prompted a message asking you to visit the Apple App Store / Google Pay to update the app. If you have set auto-update for apps, the HSBC Singapore app will be updated automatically to the latest version.

Can I use the app if my device is jailbroken or rooted?

A device that has been jailbroken or rooted may be less secure and we advise you not to use the HSBC Singapore app on such a device. If the app detects a device has been modified in this way then you may see a warning and may prevent you accessing the app on the modified device.

When setting up the app, I am shown a message saying I have too many wrong attempts of passwords. What can I do?

When you verify yourself by secondary password and SMS activation code, after more than three wrong attempts at the secondary password, your password will be temporarily locked. You have to log on to Online Banking to unlocking the password by entering secondary password as well as your date of birth.

When setting the app, I am shown a message saying I have too many wrong attempts of security code. What can I do?

When you verify yourself by security code and after more than three entries of wrong security code, your security code will be temporarily locked. You have to log on to Online Banking for unlocking the security code by entering security code as well as your date of birth.

When logging on to the app, I am shown a message that I have too many wrong attempts of 6-digit PIN. What can I do?

When you have input the 6-digit PIN incorrectly for more than 3 times, you will be prompted a message which requires you to reset your 6-digit PIN with your Online Banking log on credentials. 

To reset the 6-digit PIN, you have to verify yourself by either one of the authentication methods, which are a) secondary passwords and SMS activation code, or b) security code.

Once the verification is completed, you can create a new 6-digit PIN which you will use to log on to the app going forward.

Can I use Touch ID, Fingerprint ID or Face ID to log on?

Once you have set up your mobile device, the 6-digit PIN and logged on for the first time using your 6-digit PIN, you will be suggested to activate Touch ID, Fingerprint ID or Face ID for future log on if your device is supported.

Using the app

How can I view the account details such as the transaction history of a specific account?

To view the account details on the HSBC Singapore app, you can tap the preferred account on the account list under the Home tab. Then you will see the account details of the selected account.

How can I view the transaction history of my credit card accounts?

To view the credit card transaction history on the HSBC Singapore app, you can tap the preferred credit card account on the Account List in the Home tab. Then click the Transaction tab. Transaction records for up to 2 months will be displayed.

eStatements

How can I view my eStatements using HSBC Singapore app?

  1. After logging on, select the credit card account for the statement you want to view
  2. Select ‘View statements’ icon
  3. Select the date of the statement you want to view

It will take about 10 seconds for the statement to load.

Can I download my eStatements?

You can use the share function by pressing the ‘share’ icon at the top-right corner when viewing the statement. You can then download the PDF version of the statement or share the statement with others via email, message or AirDrop. To protect your information, sharing the statement on social media is not allowed – you won’t have this option after selecting the ‘share’ icon.

What eStatements are available on the app?

Only your credit card statements from the last 12 months are available to view and download in the app.

Why is the HSBC Singapore app requesting access to my photos, media and files when I try to view my statement?

Android device users will be asked to give this access, as the eStatements will be downloaded on your device and opened via a PDF viewer. When you see the prompt, please select allow and then you’ll be able to view your eStatement.

iPhone users should not be asked for this access, as the technology allows for the statement to be viewed in the app.

Activating credit cards

Why am I seeing a banner about activating my credit card?

We launched a feature that allows you to activate your credit cards in the app. If you don’t have a credit card that needs to be activated at the moment, you can just dismiss the notification.

What does the ‘Activate card’ feature do?

The ‘Activate card’ feature lets you activate your physical credit card by either scanning the credit card number or by entering it manually. Once you do this, your card is activated immediately.

How do I activate my credit card?

There are 2 ways of activating your credit card using the HSBC Singapore app:

  1. When you log in, you will see a banner on the Global Account Summary screen with 2 option:
    1. Activate Card – Select this option to activate your Credit Card.
    2. Later – Select this option to remove the banner.
  2. If you selected ‘Later’ from the banner on the Global Account Summary screen, you can go to the “Profile’ section of your app and select ‘Activate Credit Card’.

Can I activate a supplementary credit card through the app?

If you’re the primary cardholder, you can activate the cards of any supplementary cardholders for them.

Supplementary cardholders are not able to activate their cards themselves in the HSBC Singapore app.

Changing your phone

What should I do if I want to change / upgrade my mobile phone?

On any device with the HSBC Singapore app set up, you can select “Remove device” for the particular device that will no longer in use under Manage Devices in Profile tab. Deleting the HSBC Singapore app from your device will not de-register the HSBC Singapore app from the device automatically.

What should I do if my mobile device with the HSBC Singapore app set up is lost or stolen?

You can remove the lost or stolen device under Manage Devices in Profile tab, using the HSBC Singapore app on any other device that you have set up our app on. If you subsequently find your old phone and want to use it to access the HSBC Singapore app again, you will need to set up the mobile device and go through the registration again.

Biometric log-on

What type of biometric log-on is available for HSBC Singapore app?

iOS users: You can log on to HSBC Singapore app using Touch ID1 or Face ID2.

Android users: You can log on to HSBC Singapore app using Fingerprint ID3.

1Touch ID is supported on Apple iPhone 5S or above
2Face ID is supported on Apple iPhone X, iPhone XS, iPhone XS Max and iPhone XR
3Fingerprint ID: If your device OS is Android 8.0 and above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.

Is Touch ID / Fingerprint ID / Face ID safe?

Only fingerprints and facial maps stored on your device can be used to access the app. Your biometric data will not be stored in the HSBC Singapore app or otherwise retained by HSBC. For security reasons we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

How can I enable or disable my Touch ID / Fingerprint ID / Face ID for the HSBC Singapore app?

Once you have set up your mobile device, the 6-digit PIN and logged on for the first time using your 6-digit PIN, you will be suggested to activate Touch ID, Fingerprint ID or Face ID for future log on if your device is supported. You can disable biometric log on in the “Manage Security” which can be accessed through the “Profile tab”.

What happens if I change my Touch ID / Fingerprint ID / Face ID settings?

If you change your fingerprint/face settings on your device or update your fingerprint/face records on your device, you will need to confirm your fingerprint/facial map again the next time you log onto the HSBC Singapore app.

If my fingerprint / face is not recognized, can I still log on to HSBC Singapore app?

Yes, you can still log on with your 6-digit PIN. You can, at any time, choose between using either biometrics or the 6-digit PIN to log on.

Can someone else log on to the HSBC Singapore app if their biometrics is stored on my device?

When you enable biometric log on in the HSBC Singapore app, any kind of biometrics stored on your device can be used to log on to the HSBC Singapore app. You can always add or remove biometrics from your device’s settings menu. For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

My siblings and I look alike very much. Are they able to log on to my HSBC Singapore app using Face ID?

The probability of a false match using Face ID is dependent on certain circumstances, such as for twins or siblings who look alike or adolescents, and if "Require Attention for Face ID" function is disabled on your device settings. Please read the HSBC Singapore app Terms and Conditions carefully and accept the associated risks and consequences if you continue to enable the Face ID function. For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

Pay Now

What is PayNow?

PayNow allows you to transfer SGD funds instantly to a payee, using the payee's designated mobile number / NRIC / Unique Entity Number.

A payee can receive funds via PayNow as long as he/she has a Singapore bank account with one of the PayNow participating banks, and has registered his mobile number / NRIC / Unique Entity Number with the participating bank.

Can I register for PayNow via the HSBC Singapore app?

No, the HSBC Singapore app does not support PayNow registration currently. To register for PayNow, please log on to Online Banking and proceed the registration.

Can I save PayNow payees via the HSBC Singapore app?

No, the HSBC Singapore app does not support saving PayNow payees currently. To save PayNow payees, please log on to Online Banking.

How does a PayNow fund transfer work on HSBC Singapore app?

  1. PayNow
    1. Logon to the app
    2. Select Move Money > PayNow
    3. Select Payment account
    4. Select Identification type. You can select from the list of saved payees or create a one-time transfer. Key in the identification type ie. mobile number, NRIC or Unique Entity Number
    5. Input transfer amount and the recipient reference and click continue
    6. Review the accuracy of the information especially the Nickname
    7. Click confirm
  2. Scan and Pay
    1. Tap Scan and pay > Scan the QR code
    2. Input the transfer amount, payment account and the recipient reference
    3. Review the accuracy of the information especially the Nickname
    4. Click confirm

Is there a transfer limit for PayNow?

The PayNow transfer limit for one-time transfer on the HSBC Singapore app is up to SGD1,000. You can manage the transfer limit from Online Banking on the browser.

Are there any other ways to transfer funds, apart from PayNow on HSBC Singapore app?

At the moment, there are no other ways to transfer funds using the HSBC Singapore app apart from PayNow. More ways to transfer funds will be added to the app over the coming 12 months.

Please continue to use the HSBC Mobile Banking app to make PayNow, FAST, GIRO and MEPS transfers.

You can use the HSBC QuickFX app to move funds seamlessly between HSBC accounts across 26 countries and make payments and transfer funds to banks outside Singapore e.g. to pay for overseas education, properties and investments using World Transfers.

Scan and Pay

What is Scan and Pay?

By using the "Scan and Pay" function in HSBC Singapore app, you can scan a SGQR to initiate a PayNow transfer to the mobile number or UEN of the recipient consumer or corporate respectively. This is an easier way for you to pay corporates and other consumers. You don't have to key in their mobile number or UEN.

How do I scan a QR code and pay?

You can look out for PayNow logo under the SGQR to identify and confirm that the biller/merchant accepts PayNow.

To make payment using 'Scan and pay':

  1. Log on to HSBC Singapore app and select "Scan and pay"
  2. Alternatively, after logon you can select "Move money" and then "Scan and pay"
  3. The app automatically enables the camera on the phone which you can scan the QR code
  4. There is also an option to upload QR code.
  5. Review the Nickname to ensure that it is the correct person you are paying
  6. Enter the amount, select the debiting account number and enter a Recipient reference
  7. Review the information and click confirm
  8. A confirmation page is displayed to confirm the payment.

How can I generate a personal QR code?

You can generate a personal QR code to receive payment from your friends.

To generate a personal QR code:

  1. Log on to the HSBC Singapore app and select "Show my QR code"
  2. Alternatively, after logon, select "Move money" and then "Show my QR code"
  3. Tap "Add payment details" to enter Amount, Recipient reference and Expiry date if required and click done
  4. A QR code is generated
  5. You can save the image to your device photo gallery if required

How can I ensure the SGQR code label has not been tampered with?

After scanning an SGQR code, you should check that the merchant name displayed on the HSBC Singapore app matches with the merchants' name displayed above the SGQR label. Upon successful payment, you should receive an almost immediate payment notification. Similarly, merchants should receive a notification as well.

If you suspect fraud, please immediately report this to HSBC.