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HSBC Singapore App FAQs

Frequently asked questions

Getting started

How can I set up the HSBC Singapore app?

The HSBC Singapore app uses the same username and password as your Online Banking. 

If you have not yet registered for Online Banking, simply download the latest version of the HSBC Singapore app and tap on 'No' at the "Already registered for HSBC Online Banking?" Screen and the app will guide you through the rest. You will need to use your Singpass app for verification. 

If you have already registered for Online Banking, you can set up the HSBC Singapore app by entering:

  • the username you have been using for Online Banking;
  • the password you have been using for Online Banking and the SMS activation code sent to the registered mobile number. For customers using the physical Security Device, you may use the security code generated from your Security Device during the set up as well.

After setting up the HSBC Singapore app and completing the verification, you can create a 6-digit PIN. You can always change your 6-digit PIN on the HSBC Singapore app, by going to Profile > Security> Manage Security > Change PIN.

You can also enable the biometrics log on function. Go to Profile > Security > Manage Security > Toggle the Touch ID / Face ID log on button > Click Set up Touch ID now / Enable Face ID now.

Why should I register for Online Banking using HSBC Singapore app?

The quickest way to register for your Online Banking account is by using the HSBC Singapore app. You don't need to wait for your Card and PIN to arrive. You just need your Singpass app to complete the verification. In addition, you will also be able to set up your 6-digit PIN for mobile banking and activate your Digital Secure Key at the same time. The Digital Secure key generates a unique security code for one-time use, enabling you to log on to online banking, confirm transactions and access the full range of Online Banking services.

What do I need in order to register for Online Banking using the HSBC Singapore app?

You will need to have the Singpass app to register for Online Banking using the HSBC Singapore app. We recommend that you install the Singpass app before you start your registration to have a seamless experience.

What is the Singpass app?

The Singpass app is a Singapore government issued mobile application that serves as an alternate Two-Factor Authentication (2FA) method to conveniently access digital services using your biometrics or a 6-digit passcode. HSBC uses this app to verify the NRIC/FIN records of customers who register to Online Banking using the HSBC Singapore app. For more information, please visit: https://www.ifaq.gov.sg/SINGPASS/apps/Fcd_faqmain.aspx#FAQ_1112272 

Why do I need the Singpass app for registration using HSBC Singapore app?

Your Singpass app will serve as the basis to verify your account information with us so you can register for Online Banking without having to wait for the physical card to arrive.

How do I access the HSBC Singapore app?

For iOS users, you can download the HSBC Singapore app from Apple App Store. For Android users, you can download the HSBC Singapore app from Google Play.

If you are a current user of the HSBC Singapore app, you will be prompted a message asking you to visit the Apple App Store / Google Play to update the app. If you have set auto-update for apps, the HSBC Singapore app will be updated automatically to the latest version.

Can I use the app if my device is jailbroken or rooted?

A device that has been jailbroken or rooted may be less secure and we advise you not to use the HSBC Singapore app on such a device. If the app detects a device has been modified in this way then you may see a warning and may prevent you accessing the app on the modified device.

When setting up the app, I am shown a message saying I have too many wrong attempts of passwords. What can I do?

When you verify yourself with your password and SMS activation code, after more than three wrong attempts at the password, your password will be temporarily locked. You have to log on to Online Banking to unlock the password by entering your password as well as your date of birth.

When setting the app, I am shown a message saying I have too many wrong attempts of security code. What can I do?

When you verify yourself by security code and after more than three entries of wrong security code, your security code will be temporarily locked. You have to log on to Online Banking for unlocking the security code by entering security code as well as your date of birth.

When logging on to the app, I am shown a message that I have too many wrong attempts of 6-digit PIN. What can I do?

When you have input the 6-digit PIN incorrectly for more than 3 times, you will be prompted a message which requires you to reset your 6-digit PIN with your Online Banking log on credentials. 

To reset the 6-digit PIN, you have to verify yourself by either one of the authentication methods, which are a) passwords and SMS activation code, or b) security code.

Once the verification is completed, you can create a new 6-digit PIN which you will use to log on to the app going forward.

Can I use Touch ID, Fingerprint ID or Face ID to log on?

Once you have set up your mobile device, the 6-digit PIN and logged on for the first time using your 6-digit PIN, you will be suggested to activate Touch ID, Fingerprint ID or Face ID for future log on if your device is supported.

What happens if I want to use more than one mobile device to access the HSBC Singapore app?

From 18th July 2021 onwards, you will not be able to set up more than 1 mobile device to access the HSBC Singapore app. Existing customers who have set up more than 1 mobile device will still be able to access the HSBC Singapore app on their devices.

You can go to Profile > Security > Manage Devices to remove any devices that are no longer being used. Click on "Remove Device" under the model number of the device you wish to remove.

Using the app

What mobile devices and operating system (OS) does HSBC Singapore app support?

It depends on which version of the app you have.  

Version 2.21 and below

  • iPhone, iPad and iPod Touch with iOS version 10.3 or above
  • Mobile handsets with Android OS version 5.0 or above
  • Android tablets with Android OS version 5.0 or above and a display screen size of 7" or larger

From version 2.22

  • iPhone, iPad and iPod Touch with iOS version 12.2 or above
  • Mobile handsets with Android OS version 5 or above
  • Android tablets with Android OS version 5 or above and a display screen size of 7" or larger

My mobile's operating system (OS) is older than iOS 12.2. When will the HSBC Singapore app stop working for me?  What will happen if I don't update the OS to iOS 12.2 or above?

You can continue to use your current version of the HSBC Singapore app.  However, you may not benefit from new features and security enhancements.  We strongly recommend that you update your device's OS version as soon as possible.

How can I check my device's operating system (OS) version?

  • On iOS, Go to Settings >> General >> About.  Look for 'Version' or 'Software Version'
  • On Android, Go to Settings >> (System) >> About phone >> Android version (this path may vary by device)

I am using an older apple device, can I upgrade to iOS version 12.2?

The list of compatible devices can be found on the Apple support website

How can I view the account details such as the transaction history of a specific account?

To view the account details on the HSBC Singapore app, you can tap the preferred account on the account list under the Home tab. Then you will see the account details of the selected account.

How can I view the transaction history of my credit card accounts?

Tap on the preferred credit card on the Account List in the Home tab of the HSBC Singapore app.

What is Location permission and Why is HSBC requesting me to share my location with HSBC Singapore app?

Location Permission is a feature by which you can choose to share your device's location information with HSBC. This will help us monitor and detect any fraudulent transaction/activity, so we can take the necessary steps to protect your accounts from further fraudulent transaction/ activity.

What happens, if I choose not to share my location with HSBC? Can I change my mind later?

We strongly recommend you to share your location with HSBC Singapore app, if you choose not to do so, it will reduce our ability to help monitor and detect any suspicious transaction/ activity.

Yes, you can choose to either share your location or decline to share your location at any time, using the settings option on your device.

Why are some of my Credit Card Transactions marked as pending?

These are transactions that have been authorised by you. They will be posted to your account if the merchant settles the transaction.

For transactions in foreign currencies, the pending amount will be reflected in the foreign currency. After it has been settled by the merchant, the amount will be converted to the currency of your card account based on the applicable exchange rate, and will also include any relevant fees for foreign currency transactions.

Merchants may post transactions as part of account validation or security deposit (e.g. hotel deposit). Such transactions will appear as pending until the merchant releases it or the authorisation hold expires.

I've been entering the correct password but I keep getting the message 'incorrect password'. Why?

If you enter the incorrect password more than 3 times, you'll be asked to enter your date of birth and your password as an additional security measure.

If you enter your date of birth incorrectly 3 times, your profile will be locked temporarily. You won't be able to log on or generate security codes using your Digital Secure Key for a period of time.

Once this period is over, you can try logging on again. You'll still need to enter your date of birth correctly, and your password in full.

Why have I been asked to enter my date of birth after my profile was locked temporarily?

This is to keep your profile secure and prevent any unauthorised access. You'll only be asked to enter your date of birth to verify your identity if you're tried to log on with the incorrect password 3 times.

I entered the correct date of birth and password but I keep getting an error message. What should I do?

If you keep getting an error message despite entering the correct date of birth and password, please contact us or visit your nearest HSBC branch.

eStatements

How can I view my eStatements using HSBC Singapore app?

  1. After logging on, select the credit card or banking account
  2. Select 'View statements' icon
  3. Select the date of the statement you want to view

It will take about 10 seconds for the statement to load.

Can I download my eStatements?

You can use the share function by pressing the 'share' icon at the top-right corner when viewing the statement. You can then download the PDF version of the statement or share the statement with others via email, message or AirDrop. To protect your information, sharing the statement on social media is not allowed – you won't have this option after selecting the 'share' icon.

What eStatements are available on the app?

Your credit card and banking eStatements from the last 12 months are available to view and download in the app.

Why is the HSBC Singapore app requesting access to my photos, media and files when I try to view my statement?

Android device users will be asked to give this access, as the eStatements will be downloaded on your device and opened via a PDF viewer. When you see the prompt, please select allow and then you'll be able to view your eStatement.

iPhone users should not be asked for this access, as the technology allows for the statement to be viewed in the app.

When I update my Communication Preferences on HSBC Singapore app, do they take effect immediately?

The changes will be saved immediately and your preferences will be updated for the next statement

Will I be able to view or download my previous eStatements if I update my Communications Preferences to paper statement?

Once you update your Communication Preferences to paper statement, you will no longer be able to view your Banking eStatements but you will still able to view your credit card eStatements. You are advised to download any required eStatements before choosing this option.

I have updated my Communication Preferences to paper statements, will the preference be updated for my joint accounts too?

Yes, when you update your preferences for your Banking Accounts, they are updated for all accounts including any joint accounts.

I have updated my Communication Preferences to eStatements for my Banking Accounts, but my joint account holder hasn't updated their preferences, will they continue to receive paper statements?

If you opt for eStatements and you have a joint account, both you and your joint account holder will stop receiving paper statements. Both you and your joint account holder can view and download your eStatements via Personal Internet Banking or HSBC Singapore app.

Activating credit cards

How do I activate my credit card?

You can select the relevant credit card from the Account Summary screen. Tap on 'View More', followed by 'Activate Cards' from the Credit Card details screen. You can activate your primary and supplementary cards using the HSBC Singapore app.

Changing your phone

What should I do if I want to change / upgrade my mobile phone?

On any device with the HSBC Singapore app set up, you can select "Remove device" for the particular device that will no longer in use under Profile > Security > Manage Devices.

What should I do if my mobile device with the HSBC Singapore app set up is lost or stolen?

Please call our 24-hour customer service hotline on 1800-HSBC NOW (4722 669) in Singapore or (65) 6-HSBC NOW (4722 669) from overseas for further assistance. If you subsequently find your old phone and want to use it to access the HSBC Singapore app again, you will need to set up the mobile device and go through the registration again.

Biometric log-on

What type of biometric log-on is available for HSBC Singapore app?

iOS users: You can log on to HSBC Singapore app using Touch ID1 or Face ID2.

Android users: You can log on to HSBC Singapore app using Fingerprint ID3,4.

1Available on Touch ID enabled Apple iPhone, iPad or later running on iOS 12.2 or above
2Available on Face ID enabled Apple iPhone X or later, and iPad Pro running on iOS 12.2 or above
3Fingerprint ID: If your device OS is Android 8.0 or above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.
4Samsung S9/S9+ Fingerprint ID: If your device OS is Android 10.0 or newer and you've downloaded the latest app version (3.7.0), you will not be able to use Fingerprint ID.

Is Touch ID / Fingerprint ID / Face ID safe?

Only fingerprints and facial maps stored on your device can be used to access the app. Your biometric data will not be stored in the HSBC Singapore app or otherwise retained by HSBC. For security reasons we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

How can I enable or disable my Touch ID / Fingerprint ID / Face ID for the HSBC Singapore app?

Once you have set up your mobile device, the 6-digit PIN and logged on for the first time using your 6-digit PIN, you will be suggested to activate Touch ID, Fingerprint ID or Face ID for future log on if your device is supported. You can disable biometric log on in the "Manage Security" which can be accessed through the "Profile tab".

What happens if I change my Touch ID / Fingerprint ID / Face ID settings?

If you change your fingerprint/face settings on your device or update your fingerprint/face records on your device, you will need to confirm your fingerprint/facial map again the next time you log onto the HSBC Singapore app.

If my fingerprint / face is not recognized, can I still log on to HSBC Singapore app?

Yes, you can still log on with your 6-digit PIN. You can, at any time, choose between using either biometrics or the 6-digit PIN to log on.

Can someone else log on to the HSBC Singapore app if their biometrics is stored on my device?

When you enable biometric log on in the HSBC Singapore app, any kind of biometrics stored on your device can be used to log on to the HSBC Singapore app. You can always add or remove biometrics from your device's settings menu. For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

My siblings and I look alike very much. Are they able to log on to my HSBC Singapore app using Face ID?

The probability of a false match using Face ID is dependent on certain circumstances, such as for twins or siblings who look alike or adolescents, and if "Require Attention for Face ID" function is disabled on your device settings. Please read the HSBC Singapore app Terms and Conditions carefully and accept the associated risks and consequences if you continue to enable the Face ID function. For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

Pay Now

What is PayNow?

PayNow allows you to transfer SGD funds instantly to a payee, using the payee's designated mobile number / NRIC / Unique Entity Number/ Virtual Payment Address (VPA).

A payee can receive funds via PayNow as long as he/she has a Singapore bank account with one of the PayNow participating banks, and has registered his mobile number / NRIC / Unique Entity Number/ Virtual Payment Address (VPA) with participating banks or Non-Bank Financial Institutions (NBFIs).

Can I register for PayNow via the HSBC Singapore app?

No, the HSBC Singapore app does not support PayNow registration currently. To register for PayNow, please log on to Online Banking and proceed the registration.

Can I save PayNow payees via the HSBC Singapore app?

No, the HSBC Singapore app does not support saving PayNow payees currently. To save PayNow payees, please log on to Online Banking.

How does a PayNow fund transfer work on HSBC Singapore app?

  1. PayNow
    1. Logon to the app
    2. Select Move Money > PayNow
    3. Select Payment account
    4. Select Identification type. You can select from the list of saved payees or create a one-time transfer. Key in the identification type ie. mobile number, NRIC, Unique Entity Number or Virtual Payment Address (VPA)
    5. Input transfer amount and the recipient reference and click continue
    6. Review the accuracy of the information especially the Nickname
    7. Click confirm
  2. Scan and Pay
    1. Tap Scan and pay > Scan the QR code
    2. Input the transfer amount, payment account and the recipient reference
    3. Review the accuracy of the information especially the Nickname
    4. Click confirm

Scan and Pay

What is Scan and Pay?

By using the "Scan and Pay" function in HSBC Singapore app, you can scan a SGQR to initiate a PayNow transfer to the mobile number or UEN of the recipient consumer or corporate respectively. This is an easier way for you to pay corporates and other consumers. You don't have to key in their mobile number or UEN.

How do I scan a QR code and pay?

You can look out for PayNow logo under the SGQR to identify and confirm that the biller/merchant accepts PayNow.

To make payment using 'Scan and pay':

  1. Log on to HSBC Singapore app and select "Scan and pay"
  2. Alternatively, after logon you can select "Move money" and then "Scan and pay"
  3. The app automatically enables the camera on the phone which you can scan the QR code
  4. There is also an option to upload QR code.
  5. Review the Nickname to ensure that it is the correct person you are paying
  6. Enter the amount, select the debiting account number and enter a Recipient reference
  7. Review the information and click confirm
  8. A confirmation page is displayed to confirm the payment.

How can I generate a personal QR code?

You can generate a personal QR code to receive payment from your friends.

To generate a personal QR code:

  1. Log on to the HSBC Singapore app and select "Show my QR code"
  2. Alternatively, after logon, select "Move money" and then "Show my QR code"
  3. Tap "Add payment details" to enter Amount, Recipient reference and Expiry date if required and click done
  4. A QR code is generated
  5. You can save the image to your device photo gallery if required

How can I ensure the SGQR code label has not been tampered with?

After scanning an SGQR code, you should check that the merchant name displayed on the HSBC Singapore app matches with the merchants' name displayed above the SGQR label. Upon successful payment, you should receive an almost immediate payment notification. Similarly, merchants should receive a notification as well.

If you suspect fraud, please immediately report this to HSBC.

Money Transfer

Who can I make payments/transfers to?

You can:

  • transfer funds between your domestic or foreign currency HSBC Singapore bank accounts
  • send money to your saved payees using FAST, GIRO or MEPS in local or foreign currency and PayNow in local currency
  • pay bills to your saved payees
  • make Global Money Transfers

Can I add new payees using the HSBC Singapore app?

Yes, you can add new payees for Global Money Transfers. For other transfers, you'll need to add new payees in Online Banking. Then, you'll be able to view and select those payees in the app for all future transfers.

What are the different transfer types available and which should I choose?

You may choose to transfer funds online via PayNow, FAST, GIRO or MEPS, with the differences between the transfer types laid out in the comparison table below:

Transfer type
What is required?
How long does it take?
Maximum daily limit Suitable for?
PayNow

Either

  • Mobile number or
  • NRIC or
  • a corporate's Unique Entity Number (UEN) or
  • Virtual Payment Address (VPA)
Immediate

S$1,000 (without transaction signing),

 

or S$200,000

Splitting dinner or movie bills, paying your Carousell seller, your child's home tutor, and more
FAST Bank account number
Immediate
S$200,000
Near-instant fund transfer
GIRO Bank account number
Up to 3 working days
S$1,000,000
payments such as bills, taxes, insurance premiums and more
MEPS Bank account number
Same-day clearance, for transfers made before 4pm
S$1,000,000
Same-day, large volume fund transfer, with a S$10 transaction fee

You may choose to transfer funds online via PayNow, FAST, GIRO or MEPS, with the differences between the transfer types laid out in the comparison table below:

Transfer type
PayNow
What is required?

Either

  • Mobile number or
  • NRIC or
  • a corporate's Unique Entity Number (UEN) or
  • Virtual Payment Address (VPA)
How long does it take?
Immediate
Maximum daily limit

S$1,000 (without transaction signing),

 

or S$200,000

Suitable for? Splitting dinner or movie bills, paying your Carousell seller, your child's home tutor, and more
Transfer type
FAST
What is required?
Bank account number
How long does it take?
Immediate
Maximum daily limit S$200,000
Suitable for? Near-instant fund transfer
Transfer type
GIRO
What is required?
Bank account number
How long does it take?
Up to 3 working days
Maximum daily limit S$1,000,000
Suitable for? payments such as bills, taxes, insurance premiums and more
Transfer type
MEPS
What is required?
Bank account number
How long does it take?
Same-day clearance, for transfers made before 4pm
Maximum daily limit S$1,000,000
Suitable for? Same-day, large volume fund transfer, with a S$10 transaction fee

Cut-off Time

What is the cut-off time to transfer money via GIRO?

The cut-off time is before 3pm, Mondays to Saturdays. If you submit a GIRO transfer before the cut-off time, the money will be debited from your account at the end of the day.

Online instructions received after the cut-off time will be processed on the next working day.

Note: Please ensure that there are sufficient funds in the selected debiting account.

What is the cut-off time to transfer money via MEPS?

The cut-off time is before 4pm, Mondays to Saturdays.  Online instructions received after the cut-off time will be processed on the next working day.

What is the cut-off time to transfer money via FAST and PayNow?

There is no payment cut-off time for FAST and PayNow.

When I transfer money, is the transfer effective immediately?

This depends on the nature and timing of the transaction.  For transfers to any accounts within HSBC Singapore, this will be effected immediately if it is received before the cut-off time for that day.  For payments to HSBC Credit Cards, this will be effected the next working day.

Will my instruction be carried out if I miss the cut-off times?

Yes, the instruction will still be carried out. However, it will only be processed on the next working day.

Live exchange rates

When are exchange rates available?

Exchange rate is only available for selected cross-currency transfers. The following currencies are supported: AUD, CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK, SGD, THB, ZAR, USD.

Both payment currency and debit account currency must be one of the supported currencies.

Exchange rate availability is subject to the type of transfer performed and the cut-off time.

For transfers between my accounts and transfers to other HSBC account or other HSBC credit card account, exchange rate is available around-the-clock providing real time foreign exchange rates 24 hours/5.5 days including local public holidays; preferential rates for weekends as well as international public holidays (between 5am Singapore Time on 25th December and 9am Singapore Time on 26th December as well as between 5am Singapore Time on 1st January and 9am Singapore Time on 2nd January). 

Why do I keep getting the error that exchange rate has expired?

The exchange rate will expire in 12 seconds. Please re-try.

Can I request for another foreign exchange rate?

Yes, you may request for another foreign exchange rate after the exchange rate expires.  At the input page, click confirm to continue.

Pay Bill

What is offered under the bill payment service for HSBC Singapore app?

You can make immediate payments to existing bill payment payees via HSBC Singapore app. For future/recurring bill payment or to set up or delete payees, please access the full version of HSBC Online Banking via your computer.

Can I make a bill payment on a Saturday, Sunday or Public Holiday?

Yes, you can. Online instructions received after the cut-off time will be processed on the next working day.

HSBC Spend Instalment

What are the differences between Balance Conversion and Spend Instalment and the various application channels?

The Programme 'Balance Conversion' is being renamed to 'Spend Instalment'. This is with effect from 18 September 2019. Other changes to the Programme include:

  • The promotional processing fee waiver for HSBC Advance and Revolution credit cardholders will cease.
  • Up to a maximum of 6 instalment plans to be placed at any one time (previously was capped at 5 instalment plans).
  • For application through the HSBC Singapore App: You can combine up to 10 transactions in an instalment plan, with each transaction of at least S$200. The aggregated instalment plan amount remains at least S$500.
  • For application through the other channels: A minimum amount of S$500 in a single transaction is required to be placed on the Programme, and you won't be able to combine transactions into one instalment plan.

How does Spend Instalment work?

Spend Instalment helps to split your retail purchases (including shopping, travel, education, etc.) into interest-free instalments at a low one-time processing fee.

It can be applied for transactions charged locally or overseas, across a wide variety of category (e.g. shopping, travel, education, etc.) Transactions need to be reflected in your latest HSBC credit card statement or posted by merchant but unbilled.

What is the processing fee structure?

A processing fee of up to 5% of the instalment amount will be imposed once the application is approved. Refer to the table for the breakdown of the processing fees across the 3 tenures:

Instalment period 3 months 6 months 12 months
Processing fee 3% 3% 5%

A processing fee of up to 5% of the instalment amount will be imposed once the application is approved. Refer to the table for the breakdown of the processing fees across the 3 tenures:

Instalment period Processing fee
3 months 3%
6 months 3%
12 months 5%

How can I apply?

  • Download the HSBC Singapore app and log in to apply.
  • Call our hotline at 1800-HSBC NOW (4722 669).
  • Download the application form available at www.hsbc.com.sg/spendinstalment.
  • Send an SMS to 74722 with the following format and an HSBC customer service officer will contact you within 3 working days: INST<space> NAME<space> 16-digit card number.

How is the approved instalment plan being split?

The approved instalment amount will be divided into equal monthly instalment based on the tenure you selected. If the approved instalment amount cannot be divided into equal monthly instalments, the relevant balance will be included in the last instalment.

Will I be informed on the application status?

Yes, we will send you an SMS, E-mail or letter once the application has been processed.

Alternatively, you can also view the Spend Instalment plan details on the HSBC Singapore App under "Your instalment plans" once the Spend Instalment application is approved. 

Do I have to pay for that specified transaction which is selected to convert into Spend Instalment upon receiving my credit card statement?

Regardless whether the Spend Instalment application is approved or declined, you are liable to pay the total outstanding balances incurred on your credit card statement by the payment due date, failing which interest and finance charges may apply.

What would happen if I miss one payment?

Interests and late payment charges will be levied on any overdue Instalment as well as other overdue amounts in the credit card accounts in accordance with the terms of the Cardholder's Agreement, i.e.: payments made to the HSBC credit card accounts of Eligible Customers will be applied in the following order of priority, namely: interest charges, late charges, annual card membership fees, cash advances, outstanding balances not under promotional interest rates and balance transfer amounts (if there are multiple balance transfers, payment will be made to the one with the highest interest rate first) on their HSBC credit cards.

Is there a termination charge if Customer cancel the programme before expiry date?

A termination charge of SGD100 will be imposed for these scenarios:

  • Early repayment of instalments
  • Change of instalment period
  • Termination of the instalment plan under the Programme.

Can I cancel or amend the Spend Instalment plan via HSBC Singapore App?

No, you cannot. If you need to cancel or amend the plan, please call our hotline at 1800-HSBC NOW (4722 669). Please note that there is a charge of SGD100 imposed for any early repayment of instalments, change of instalment period, or termination of the instalment plan under the Programme.

Mobile Chat

What is Mobile Chat?

Mobile Chat is an easy, convenient and secure way to get in touch with us for any general or account-related enquiries that you may have via the HSBC Singapore app. To access it, go to 'Profile' and select 'Chat with us'.

Our agents are online from 8:30am to 10pm on weekdays, 10am to 10pm on weekends and public holidays. But you can still leave us a message outside of these hours and we'll get back to you when we're next online.

Can I use Mobile Chat on the HSBC Singapore app outside of your working hours?

Yes, you can still leave us a message in Mobile Chat outside of those hours. Even when our agents are not online, our virtual assistant YAS can answer any general enquiries that you may have.

But for more specific account-related enquiries, you can leave us a message and we'll get back to you when we're next online.

Be sure to enable push notifications for the HSBC Singapore app so you'll know when we've replied to you. You can do this in 'Settings' on your mobile device.