Top of main content

HSBC Safeguard

In today's increasingly connected world, it's more important than ever to make sure you're banking securely. That's why we've introduced HSBC Safeguard.

What is HSBC Safeguard?

HSBC Safeguard is an initiative to protect your money from potential financial crime and fraud. And, your information is key to support this protection initiative. 

Our systems and processes rely on us having up-to-date information about all our customers.

Therefore, we may contact you to:

  • Confirm or update your existing personal or business details
  • Provide new information – this may include original documents 

We know this may cause some inconvenience, so we'll work with you to ensure the process is as simple as possible. 

The information we'll collect from you

Personal banking customers: We are likely to need two types of documents from you: one to confirm your identity and one to confirm your current address. These need to be two separate documents and need to be originals, not copies. We may also need to understand your total estimated net worth and your initial as well as ongoing source of wealth/income. 

Business banking customers: The documents we need from you will depend on the size and nature of your business. Examples of documents that we may need include your company's legal entity structure, list of beneficial owners and countries/regions you do business with.

What we'll do with your information

The new information we collect from you will solely be used to protect our customers and ourselves against potential financial crime. We take your privacy seriously, so we will protect all data and information you give us to the highest standard. The information you give us will not be used by any third-parties for marketing purposes.

Our global systems and processes work by sharing data and customer information across borders in order to deter and detect financial crime. Even if you bank in only one country/region, we are still committed locally to protect your account, as financial crime is a global operation. 

By confirming your details and making sure that all the information we hold about you is up-to-date, it reduces the risks of your accounts being misused. And, in turn, we will be able to verify that we are acting on genuine instructions from you.

Next steps

You don't need to do anything until we get in touch. When we contact you, we'll tell you what you need to do next. 

For more information on the initiative and why we're doing it, visit HSBC Safeguard.

Update your personal information

Please note the Personal Particulars Update eForms are only applicable for a selected group of customers. Your eForm will not be processed if you were not given specific instructions to update your personal particulars using these particular eForms.

If you have not been instructed to use a Personal Particulars Update eForm but wish to update your personal particulars, please use the 'Update personal particulars and contact details form' found here.

Frequently Asked Questions

How to contact us

By phone

1800-HSBC NOW (4722 669)

(65) 64722 669 (from outside of Singapore)


In branch

Visit your nearest branch and speak to a member of our team.

Commercial banking

Please contact your Relationship Manager.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.