What is HSBC Safeguard?
HSBC Safeguard is an initiative to protect your money from potential financial crime and fraud. And, your information is key to support this protection initiative.
Our systems and processes rely on us having up-to-date information about all our customers.
Therefore, we may contact you to:
- Confirm or update your existing personal or business details
- Provide new information – this may include original documents
We know this may cause some inconvenience, so we'll work with you to ensure the process is as simple as possible.
The information we'll collect from you
Personal banking customers: We are likely to need two types of documents from you: one to confirm your identity and one to confirm your current address. These need to be two separate documents and need to be originals, not copies. We may also need to understand your total estimated net worth and your initial as well as ongoing source of wealth/income.
Business banking customers: The documents we need from you will depend on the size and nature of your business. Examples of documents that we may need include your company's legal entity structure, list of beneficial owners and countries/regions you do business with.
What we'll do with your information
The new information we collect from you will solely be used to protect our customers and ourselves against potential financial crime. We take your privacy seriously, so we will protect all data and information you give us to the highest standard. The information you give us will not be used by any third-parties for marketing purposes.
Our global systems and processes work by sharing data and customer information across borders in order to deter and detect financial crime. Even if you bank in only one country/region, we are still committed locally to protect your account, as financial crime is a global operation.
By confirming your details and making sure that all the information we hold about you is up-to-date, it reduces the risks of your accounts being misused. And, in turn, we will be able to verify that we are acting on genuine instructions from you.
Update your personal information
Please note the Personal Particulars Update eForms are only applicable for a selected group of customers. Your eForm will not be processed if you were not given specific instructions to update your personal particulars using these particular eForms.
If you have not been instructed to use a Personal Particulars Update eForm but wish to update your personal particulars, please use the 'Update personal particulars and contact details form' found here.