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Important update: possible delays to communications sent to us
We’re aware of an ongoing incident affecting Microsoft Outlook. As a result, emails and other communications sent to HSBC staff, including Relationship Managers, may be delayed. This may affect instructions, requests or queries submitted to us. We are sorry for the inconvenience. Please be alert to messages claiming to be from HSBC about this incident. Do not click any links provided and do not share any personal, security or log in information.
If your matter is urgent, please contact us through one of our approved channels:
- Premier Contact Centre: +65 6227 8889
- Non-Premier Contact Centre: +65 6472 2669
- HSBC Mobile App chat: Available 9am–9pm
- SG Chat with your Relationship Manager: Where available
For your security, we’re unable to accept instructions through personal WhatsApp or SMS. Please use only the approved channels above.
We’re working closely with Microsoft to resolve the issue and will share further updates when available. We apologise for any inconvenience and appreciate your understanding.