Global Money Transfers FAQ

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• General enquiries
• Fees, charges & exchange rates
• Making payments

Global Money Transfers is an international transfer service available on the HSBC Singapore app. You can use it to send money faster and fee-free¹ to anyone, anywhere in the world.

To start using HSBC Global Money Transfers, you'll need:

• a HSBC Account

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• to be able to access the HSBC Singapore app
  

You'll need to use a mobile device powered by iOS® or AndroidTM operating system. HSBC Global Money Transfers are currently not compatible with tablets.

*The maximum daily transfer limit is SGD250,000 (or its equivalent in foreign currency), or up to the maximum daily limit you've set for third-party account transfers, whichever is lower.

If you're sending money to accounts in Hong Kong via 'Send like a local', the maximum daily limit is HKD1,000,000.

We don't currently support future dated and recurring Global Money Transfers.

You can only transfer money to China via UnionPay cards issued in Mainland China if the payee is a Chinese citizen with a Chinese ID. If the payee is not a Chinese citizen or does not hold a Chinese ID, you won't be able to use this service. You can still transfer foreign currencies via SWIFT.

No, you cannot cancel your UnionPay card transfer instruction. If you've made a transfer by mistake or provided incorrect information, we won't be able to stop the payment and return the funds to you. You can directly contact the recipient in case of any errors.

Most transfers via HSBC Global Money Transfers are fee-free¹.

All conversions and foreign exchange rates used or provided are indicative only and subject to change by the bank at any time, including intra-day changes, without notice. Foreign exchange rates are updated every 90 seconds during market hours. Please check the new rate and select 'Confirm' if you're happy to proceed. The final rate will be set when you confirm your transfer.

Real-time rates are available from Monday at 09:30 until Saturday at 05:00 Singapore Time, excluding bank holidays. Exchange rates are subject to a higher bank spread during market closure.

Most Global Money Transfers are fee-free¹ for both the sender and the payee.

However, some banks may charge a fee for incoming international transfers. Payees will need to check with their banks on what these charges are. The charges will be debited from the payee's account.

We're unable to advise on the fees that other banks may charge for payments sent through Global Money Transfers.

On your HSBC Singapore app, go to Pay and transfer then select a country/territory to send to, enter an amount and select the account to send from. You'll also have to input payee account details such as payee name, bank code, account number and payee address (optional in some cases).

You can add a new international payee for Global Money Transfers via one of the following options:

• Tap 'Transfer internationally', enter the transfer details and then tap 'Add international payee', or
• Manage payees via tapping on 'International Payees' option on the Pay and transfer tab, from here you can add additional bank details to an existing payee or delete payee information.

You'll also need to input payee account details such as the payee name, bank code, account number and payee address (optional in some cases).

For other domestic transfers you'll need to add new payees via Online Banking.

You will need the payee's bank account details, payee's full name and payee's address (optional in some cases) to send money.

Depending on the country/territory you are sending to, you may also need the following details:

• Bank code/sort code
• SWIFT BIC (Bank Identifier Code)
• IBAN (International Bank Account Number)
• Purpose of payment

It can vary from almost instantaneous* to 4 business days. You'll be able to see the estimated arrival date when you review the transfer. The actual arrival date is subject to the receiving bank.

*For the United Kingdom, Switzerland, France, Germany, Netherlands, Luxembourg, Spain, Ireland, Portugal, Italy, Belgium, Austria, Cyprus, Greece, Malta only. The actual arrival date is subject to the receiving bank. For other countries/territories, you'll be able to see the estimated arrival date when you review the transfer.

During the transfer journey, you can select any of your eligible payees filtered based on the receiving country/territory and receiving currency. You can also access all your international payees on the Pay and transfer tab.

Note: While making Online Banking transfers, you will not see any of your international payees or HSBC payees added via the mobile app.

Footnotes

¹ Some intermediary banks may charge fees. You can see an estimate of the applicable fees when you review your transfer. The actual amount is subject to the intermediary bank and will be debited after you've confirmed your transfer.

Some banks may charge for incoming international transfers. Your payees will need to check with their banks on these charges as they vary and will be debited from the payee's account. We are unable to advise you on the fees applied by other banks for payments sent through Global Money Transfers.

² Real-time rates are available from Monday at 09:30 until Saturday at 05:00 Singapore Time, excluding bank holidays.

Foreign exchange transactions performed over the weekend and public holidays are subject to a higher bank spread compared to weekday transactions, as markets are closed during these times.