Setting up Google Pay
Which HSBC cards are eligible for Google Pay?
All primary and supplementary HSBC credit cards in good standing and issued by HSBC Bank (Singapore) Limited are eligible for Google Pay, except HSBC Corporate Cards and any other cards we may designate from time to time.
Which Android devices are eligible for Google Pay?
Google Pay works on any Android devices running Android Lollipop 5.0 or higher.
I was prompted to receive a One-Time Verification Code/ One-Time Password when adding my card to Google Pay. What is this?
For verification and activation purposes, we'll send an SMS message to your mobile number registered with us. The password will expire 3 minutes after it's sent. If the password has expired before it's used, you'll need to restart the process of adding your card to Google Pay.
If we don't have record of your mobile number, we won't be able to send you an SMS message. You can update your mobile number via online banking, by visiting us in branch or by downloading a Change of Personal Particulars form and submitting it to us.
Alternatively, you can call our Contact Centre on the phone number sent to your mobile phone during the verification process.
I didn't receive the One-Time Verification Code / One-Time Password even though my mobile number registered with HSBC is correct. What can I do?
Please call 1800 4722 669 and we'll be able to assist you with this.
Can my supplementary credit cardholder add their own card in their own device?
Yes, however, the One-Time Verification Code / One-Time Password will be sent by SMS to the supplementary credit cardholder's mobile number registered with us.
I've received an SMS and email alert to inform me that my HSBC Credit Card is linked to my Google Account. Why am I receiving this?
The confirmation SMS and email alert are to inform you your card's been successfully added to Google Pay. If you didn't request this, please contact us immediately at 1800 4722 669.
Can I add my card to more than one Google Pay device?
Yes, you may add your card to multiple devices, but you'll need to add it to each device separately.
How do I set my default card?
To set the card as default for contactless payments, simply open the Google Pay app. At the top, find and select the card you want to use as your default. Tap to make default. After you have completed this, payment using Google Pay will always be made with your default card - unless a different card is selected before making payment.
Setting up Google Pay via the HSBC Singapore app
How can I use HSBC Singapore app to provision my credit card for Google Pay?
Please follow the steps below to provision your card for Google Pay.
- Log on to the app
- Select your credit card from 'Account summary' page
- Tap the 'View more' button, followed by the 'Manage cards' button
- Tap the 'Add to G Pay' button, and follow the onscreen instructions on the Google Pay app.
The verification is completed in-app, making the process quick and secure.
What should I do if the 'Add to G Pay' button isn't showing in my HSBC Singapore App?
Please enable the Google Pay app on your Android device by logging on with your Google credentials. After this, you should start seeing the 'Add to G Pay' button on your HSBC Singapore app.
I am currently travelling in another country. Can I use my credit card with Google Pay?
Yes, however, please make sure you're able to receive a One-Time Password (OTP) which will be sent to your Singapore mobile number registered with us. If your mobile number is registered overseas, please add your credit card using the Google Pay app instead.
Can I add my supplementary card into Google Pay via the HSBC Singapore app?
You aren't able to do so via the HSBC Singapore app. However you can add your supplementary card in the Google Pay app by manually entering your card details.
Using the service
Where can I use Google Pay?
You can use Google Pay where contactless payments are accepted. Look out for the Google Pay mark or contactless symbol at the checkout counter.
How do I use Google Pay to make a payment? / Do I need to open the Google Pay app to make a payment?
For in-store payments, your devices will need to have Near Field Communications (NFC) capabilities and Host Card Emulation (HCE) functions. To make a payment using your default card, there's no need to open the app. Simply place your device near the contactless reader and once you see the blue check mark, the payment has been approved.
For in-app or online payment, you can make the payment even if your device does not have NFC capabilities.
Do I still earn Reward points or enjoy merchant privileges for using Google Pay?
Yes, you'll enjoy the same rewards and privileges as you do with your physical HSBC Card, unless stated otherwise.
Why is the card image in Google Pay different from my physical card?
HSBC may update the card image from time to time and the card image may not necessary match that of your physical card.
Why is the card image in Google app not displayed when I add my credit card into the app on my iOS device?
Your card image is only supported for Google Pay on Android. If you add your HSBC credit card to the Google app on an iOS device, you'll see default template card art instead.
How secure is a Google Pay transaction?
Your payment info is protected with multiple layers of security that helps keep your account safe. Your card number is not stored on your device. When a payment is made, Google Pay uses an encrypted Device Card number (i.e. a Virtual Account Number only visible in the Google Pay app) to represent your card information. This means your card details are never shared with merchants.
Is any of my information obtained by Google?
As part of the Google Pay experience, certain information, such as details of your recent purchases, will be displayed on your device. At any time, you can turn off the display of transaction history manually for each card. We'll never share your physical card number or details with Google.
Troubleshooting and other support
I'm having problems with my Google devices hardware or software. What should I do?
For problems with Google device's hardware or software, please contact Google at https://support.google.com/.
How can I remove a card from my Google device?
To remove your card from the Google Pay app, go to your profile. Under "Payments method", tap on the card you wish to remove and select "Remove this payment method".
My device is lost or stolen. How can I delete my card?
If you notice or suspect your card or device has been lost, stolen or compromised in any way, you must notify us straightaway by calling 1800 4722 669, or +65 64722 669 if you're calling from overseas.
You can go to "Find My Device", https://www.google.com/android/find to find, lock or erase your device.
If I receive a physical replacement card, do I need to update my card information on Google Pay?
For damaged card replacements or renewals, there's no need to update your card information on Google Pay. For lost or stolen card replacements, a new sign-up to Google Pay is required.