Samsung Pay

All primary and supplementary HSBC credit cards in good standing and issued by HSBC Bank (Singapore) Limited are eligible for Samsung Pay, except other cards we may designate from time to time. 

No, all primary credit cardholders must verify adding a card to Samsung Pay via HSBC Singapore app. 

Yes, they can add their supplementary card in the Samsung Wallet app by manually entering their card details. However, only primary cardholders are able to contact HSBC for verification and activation purposes. 

The confirmation SMS and email serves as a confirmation that your card has been successfully added to Samsung Pay. If you didn't request for it, please reach out to us immediately at 1800 4722 669. 

You can use Samsung Pay where contactless payments are accepted. Simply look out for the Samsung Pay mark or contactless symbol at the checkout counter. 

For in-store payments, on your home screen or lock screen, swipe up from the bottom of the display to open Samsung Pay. Use your fingerprint or PIN to enter payment mode. Place your phone near the contactless payment reader. 

Yes, you'll enjoy the same rewards and privileges as you do with your physical HSBC Card, unless stated otherwise. 

HSBC may update the card image from time to time and the card image may not necessary match that of your physical card. 

Samsung Pay uses tokenization to protect your card and payment information.

Samsung Pay is also secured by Samsung Knox which includes a security design whereby highly sensitive information - such as fingerprint and payment information - are kept on a separate computer area known as a 'secure environment'. Normal applications or malware have no access to the information inside.

When you make a payment, you'll need to authenticate your identity by using your fingerprint or Samsung Pay PIN before the information can be sent to the payment terminal. The merchant will only receive a token, and your payment information will be kept secure. The token will be sent to the payment network, where it will be decrypted and verified against the information stored in a secure internal network.

Once authenticated, the payment will be approved and sent back to the merchant. Only the payment network and your bank will have information about the transaction.

Samsung does not store or have access to the payment information added to Samsung Pay. The last four digits of the card number will be displayed on the card image in Samsung Pay to help you manage your cards. Only the payment network and your bank will have information on your transaction. 

Please contact Samsung at www.samsung.com/sg/support/contact. 

To delete a card from Samsung Wallet, you can do so at any time. Deleting a card will remove all of the payment information, including the digital card number from the phone. But if you have Samsung Wallet on your watch, those cards will need to be removed separately.

Remove a payment card on a phone:

If you notice or suspect your card or device has been lost, stolen or compromised in any way, you must notify us straight away by calling 1800 4722 669, or +65 64722 669 if you're calling from overseas.

You can use 'Samsung's SmartThings Find' to remotely lock or erase your payment cards stored in Samsung Pay. 

For damaged card replacements or renewals, there's no need to update your card information on Samsung Pay. For lost or stolen card replacements, a new sign-up to Samsung Pay is required.