General

What is ENTERTAINER with HSBC 2019?

ENTERTAINER with HSBC 2019 is a 1-for-1 programme that can be accessed via the ENTERTAINER with HSBC App. It is exclusively available to HSBC main credit cardholders issued by HSBC Bank (Singapore) Ltd.  It offers Buy One Get One Free promotions at restaurants, hotels, entertainment and more across Singapore, Malaysia, Hong Kong, Bali, London and UAE. 

Is ENTERTAINER with HSBC 2019 available to everyone?

Only HSBC main credit cardholders (issued by HSBC Bank (Singapore) Ltd) can enroll for ENTERTAINER with HSBC 2019. 

Do I have to pay for ENTERTAINER with HSBC 2019?

ENTERTAINER with HSBC 2019 is exclusively available to HSBC main credit cardholders (issued by HSBC Bank (Singapore) Ltd) and there is no fee required. Each HSBC main credit cardholder is entitled to one complimentary account regardless of how many HSBC main credit cards each customer owns.

How do I enroll for ENTERTAINER with HSBC 2019?

If you have a valid email address registered with HSBC and have opted to receive email notifications, you will receive an email from HSBC with your unique 9 digit VIP Key to activate your complimentary account. Look for ‘HSBC Bank (Singapore) Limited’ in your email inbox.

If you have not received this email or can no longer find it, please contact our customer care at 1800-HSBC NOW (1800-4722 669) or (65) 64722 669 if you are overseas to retrieve your unique 9 digit VIP Key.

Download the ENTERTAINER with HSBC App from your smartphone/tablet’s App Store, and follow the instructions in the App to activate your account with your unique 9 digit VIP Key.

Where can I download the ENTERTAINER with HSBC App?

  1. Type ‘ENTERTAINER with HSBC’ into your App Store’s search tab
  2. Download and install the ENTERTAINER with HSBC App into your smartphone or tablet.
  3. Make a note of your unique 9 digit VIP Key that was emailed to you.
  4. Open the App and follow the instructions on your smartphone or tablet screen.

Which App Stores will the ENTERTAINER with HSBC App be available in?

  • App StoreSM (Apple®)
  • Google Play™ (Android™)

Please note: That this App is not available in BlackBerry World®.

Google Play and Android are trademarks of Google Inc. App Store is a service mark of Apple Inc. Blackberry World is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries. HSBC is not endorsed, sponsored or affiliated with or otherwise authorized by Research In Motion Limited.

Why can’t I find the ENTERTAINER with HSBC App in my App Store?

‘ENTERTAINER with HSBC’ is only available in the following App Stores: Singapore. Your App Store may be set to scan another country’s store, this could be because of where you originally bought your phone or perhaps because you have chosen to switch stores. Please switch back to your local App Store and search again.

Which mobile devices can I install the ENTERTAINER with HSBC App onto?

  • Apple: All smartphones and tablets running iOS 7 and above
  • Android: All smartphones running Gingerbread 2.3.3 and above

Google Play and Android are trademarks of Google Inc. App Store is a service mark of Apple Inc.

How does ENTERTAINER with HSBC work?

To redeem an offer, simply tap on the offer on your phone and follow the process to redeem it when you ask for the bill at an outlet. For travel offers, inform the hotel that you intend to use the ENTERTAINER with HSBC voucher at reservation, prior to your visit with them. Payment must be made with an HSBC credit card issued by HSBC Bank (Singapore) Ltd to redeem any offers. 

For further information please refer to the ENTERTAINER with HSBC’s Rules of Use.

Your ENTERTAINER with HSBC account

I did not receive / forgot my unique 9 digit VIP Key that was issued by HSBC, what should I do?

Please contact our customer care at 1800-HSBC NOW (1800-4722 669) or (65) 64722 669 if you are overseas to retrieve your unique 9 digit VIP Key)

For easy access, please note the following steps:

Step 1 – Call in to 1800-HSBC NOW (1800-4722 669) or (65) 64722 669 if you are overseas

Step 2 – Enter your 7-digit NRIC Number/ 12-digit Account Number/ 16 Credit or Debit Card Number followed by the # key

Step 3 – Key in your 6-digit Phone Banking PIN (if you do not have a Phone Banking PIN, simply press # to reset your PIN with a SMS-OTP).

Step 4 – Press 2 for Card Services

Step 5 – Press 3 for Card Fees, Rewards & Benefits

Step 6 – Press 4 for Card Benefits & Promotions to speak to our Customer Care.

I’ve logged out of my account and cannot remember the password to log back into my account. What should I do?

Click on ‘Forgot password’ on the sign in screen of the App and an email will be sent to the email address you had keyed in during registration for ENTERTAINER with HSBC. The email will contain instructions on how you can reset your password. Once your password is reset, you can open the App again and type in your email address and new password to log back into your account.

What happens if I change my mobile device?

The App is registered to the email address you had submitted to The ENTERTAINER when activating your account. Simply download and install the ENTERTAINER with HSBC App again and use the same email address and password you had set, to register your new phone. Your savings and redemption history will be saved and accessible.

Can someone else download the ENTERTAINER with HSBC App and use the ENTERTAINER with HSBC account on my behalf?

No. Only HSBC main credit cardholders are entitled to use this App and as such, the unique VIP Key is for your use only. Your unique VIP Key will become invalid if used by someone else. The offers within the App are only valid when paying the final bill with your HSBC credit card.

How many smartphone / tablets can I use to log into my ENTERTAINER with HSBC account?

You can log into your account with up to 6 devices.

Merchant Offers

How do I see the different merchants available within the products?

You can view merchants filtered by category and location. You can also search for a specific merchant by entering your search terms in the fields and see which merchants are available to you.

How many merchants are available in ENTERTAINER with HSBC? How many offers are there for each merchant?

ENTERTAINER with HSBC has more than 525 merchants across markets such as Singapore, Malaysia, Hong Kong, Bali, London and UAE. There are 3 offers per merchant for the Premium accounts and 2 offers per merchant for the Standard accounts. There is 1 offer for each hotel worldwide merchant for both Premium and Standard accounts.

How long are ENTERTAINER with HSBC offers valid for?

All ENTERTAINER with HSBC offers are valid till 30 December 2019. This means that regardless of when you enroll for ENTERTAINER with HSBC, the offers will expire on 30 December 2019.

What are the restrictions on the offers?

The offers are valid throughout the year, excluding public holidays and eve of public holidays and any special occasions as determined by respective merchants. Please refer to the Rules of Use for more information on which public holidays are listed for each location.

How many offers are there for each participating merchant?

There are 2 offers per merchant (for non-Hotel category) within each ENTERTAINER with HSBC 2019 Standard account. There are 3 offers per merchant (for non-Hotel category) within each ENTERTAINER with HSBC 2019 Premium account.

How many offers (non-Hotel category) may I use at any one time?

There are up to 3 Offers per merchant (for non-Hotel category) within each account. Each Offer is depletable and so, it can be used only once by 2 people. Each Offer must be used by a minimum of 2 people (excluding some Beauty & Fitness and Retail & Services Offers). After you have redeemed 1 offer at the merchant outlet, that Offer will be removed from your App. Once the remaining Offer(s) are used, your account will show that your Offers for that merchant have been fully redeemed and you do not have any more offers for use for that merchant. 

Up to a maximum of 4 Offers may be used per visit/booking/table for a group of 8 people or more, as per the below Table 1:

Table 1
Number of people 1 2 3 4 5 6 7 8 or more
Number of offers 0 1 1 2 2 3 3 4 Max
Table 1
Number of people Number of offers
1 0
2 1
3 1
4 2
5 2
6 3
7 3
8 or more 4 Max

Example:

You would like to visit a selected merchant for lunch. There are 2 offers listed under that merchant as follows:

Offer 1: Main Menu Item

Offer 2: Lunch Buffet

If you would like to enjoy the 1-for-1 Lunch Buffet, you can enjoy only 1 free Lunch Buffet when 2 persons dines. However, if you have a party of 4 and wish to enjoy 1-for-1 Lunch Buffet, then another person in your party of 4 would also need to have the ENTERTAINER with HSBC App so they can utilize their offer (1 offer can be redeemed for 1 free Lunch Buffet in this scenario). If you are unsure, please do check with the respective merchant prior to ordering.

How many Hotel offers may I use at any one time?

A limit of one Hotel offer per room booked may be used. A maximum of one night will be complimentary per room booked per stay.

Redemption of ENTERTAINER with HSBC Offers

Do I need an internet connection to redeem ENTERTAINER with HSBC offers?

To redeem offers from ENTERTAINER with HSBC, you will need either a Wi-Fi or mobile data connection. This is so that your account can be updated and your redemptions removed from the available offers in real time. The merchant will also receive an e-mail once a redemption is made, this enables them to honour the offer and apply your discount as it verifies the redemption.

How do I redeem an offer from ENTERTAINER with HSBC?

When you request for your bill, notify the person attending to you that you want to redeem ENTERTAINER with HSBC offer and show them your HSBC credit card. Tap on the offer you want to redeem and be sure that the outlet is correct because some merchants have offers that can be redeemed at more than one outlet. The App will ask for the merchant’s PIN. Simply ask the merchant to enter their merchant PIN on your smartphone, and when they have done this you will get a confirmation notice on your screen. The merchant will make a note of the reference number that appears on your screen so you should allow them to do this. If you accidentally moved past this then you can still see the redemption confirmation reference by going to ‘Savings’ and then ‘Redemption History’. The merchant will then prepare your bill with the discount applied.

Must I pay with an HSBC Credit Card?

In order to redeem the 1-for-1 offers on ENTERTAINER with HSBC, all payment must be made with an HSBC credit card issued by HSBC Bank (Singapore) Limited.

If I go to a participating outlet and I hit redeem on an offer on my App account and find that they do not accept the offer for some reason, can I cancel the redemption?

Yes you can cancel the redemption at any point before the merchant successfully enters their merchant PIN. However, please note that a completed redemption cannot be reversed. The ENTERTAINER is unable to reinstate mobile offers within the ENTERTAINER with HSBC App.

I have redeemed an offer at one location but the offer is showing as redeemed at all locations on ENTERTAINER with HSBC.

Offers for merchants are not location specific. For example, if you have a total of 2 offers in the App for merchant A and merchant A has 6 different outlets.  After you have redeemed 1 offer at an outlet, you will have 1 offer remaining for use at any of merchant A’s 6 outlets. After you have used your remaining offer, your account will show that your offers for merchant A have been fully redeemed and you will not have any offers left for redemption.

Do I have access to the Rules of Use via my App?

Yes, validity and Rules of Use are contained within the Offer Screen as well as within the ‘Help & Support’ section within the ENTERTAINER with HSBC App.

How does ENTERTAINER with HSBC work when using offers from the Beauty & Fitness section?

The spa will accept your redemption in the normal way and provide you with a certificate which you need to present the next time you visit the outlet. The certificate will contain the exact details of the complimentary treatment or service. You may use the certificate for:

  • Another complimentary treatment for yourself during your current visit or to extend your treatment.
  • A complimentary treatment for your family member or friend to use during your current visit.
  • A complimentary treatment or service at a later date but before the expiration date of your product.
  • These offers fall into the following categories: Spas, Medical & Wellness, Dental Clinics, Beauty, Hair & Nails, Gents Grooming, Health & Fitness.

How do I redeem more than one offer at the same time on ENTERTAINER with HSBC – e.g. when I am with a group of friends and I have 2 offers available to use?

You can only redeem one offer at a time within the App. So if you want to redeem 2 offers at the same time, then you need to go through the process 2 times with the merchant and he/she will then produce your bill with the total discount applied.

ENTERTAINER customer support

Who should I contact for support/questions on ENTERTAINER with HSBC 2019 merchant offers, redemption of offers, account login and technical difficulties in the App?

Use the 24/7 Live Chat function which is available in ‘My Profile’ → ‘Settings’/’Preferences’‘FAQs and Live Chat’ under ‘Help and Support’ within ENTERTAINER with HSBC App for instant issue resolution and assistance.