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Online password reset function will be available to Personal Internet Banking customers from 16 September 2007 onwards. Customers will need to complete 2 security questions to activate their online password reset function.
Online password reset allows you to set your new password online when you forget your current one. This means that you do not have to submit any forms to the bank for processing as long as you are able to furnish your username, OTP (one-time password) as well as security questions and answers accurately via online banking.
You will be able to reset your password instantly anytime.
There is no opt-out as all online banking customers will perform the online password reset procedure when they log on to Personal Internet Banking after 16 September 2007.
Select the 'Forgotten your password' link on the logon screen. You will be asked to enter your security answers. Upon correct entry of the security answers, you will proceed to reset your password. If the security answers are incorrect, you will then be guided to reset your password by submitting an offline password reset form to HSBC.
You need to choose the security question from a set of preset questions each, and provide a memorable answer to each of the questions.
You can change your security questions and answers when you logon to Personal Internet Banking under Services then Change Password Reset Questions.
At HSBC, we use industry standard security technology to create these questions.
If you forget the answer to one or more of the questions you will need to submit an offline password reset form to HSBC.
You are required to choose and set your own password.
At HSBC we use industry standard security technology and practices to safeguard your account from any unauthorised access. For more information, please refer to our website at www.hsbc.com.sg.