Registration

How do I register for Online Banking?

Step 1

Authenticate yourself using your

  • HSBC Debit Card, Credit Card or ATM Card number
  • Card issue number (for HSBC Debit Card and ATM Card only), and
  • Your unique 6 digit card PIN

Step 2

Create your username, which will be used for future log on. Your username must be between 6 to 20 characters in length and must contain alphanumeric characters (i.e. A-Z, a-z, 0-9). Please note that you will not be able to change your username after you have created it.

Step 3

Create your Password and Secondary Password. Your Password must be between 6 to 10 alphanumeric characters, while your Secondary Password must only contain 8 alphanumeric characters.

Step 4

Set up your 2 security questions and corresponding answers. This offers an alternative way to help us verify that you are the only person who can change the passwords of your online banking account.

Step 5

Read through the Terms and Conditions and proceed to the next step to verify your accounts.

Step 6

Confirm that all the accounts you would like to access in your Online Banking are selected. Complete the registration and you can start using HSBC Online Banking to manage your accounts online.

I’ve not activated my card, can I register for Online Banking?

No, you will need to activate your card before you can register for Online Banking. Find out how to activate your card here.

I’ve misplaced / forgotten my card PIN, can I proceed to register for Online Banking?

No, you will need your unique 6 digit card PIN to register for Online Banking. To get a new PIN, please submit a PIN replacement request form to us. You can locate the form here.

Can I register for Online Banking on mobile?

You can register via the mobile browsers, however registration is not available via our mobile banking apps yet.

I just registered for Online Banking, but do not have my Security Device yet. When will I receive my Security Device?

If you are residing in Singapore, please allow up to 5 working days for it to be delivered to your mailing address. For customers with overseas mailing address, please allow up to 12 working days.

Logon

What is Login with Passwords?

Login with Passwords is a simplified method of logging on to Online Banking. It gives you convenient access to selected features online, without using your Security Device. To Login with Passwords, you will need to enter your username, Password and 3 random characters of your Secondary Password.

For example, if your Secondary Password is Qwer12t3 and you are asked to fill in the 3rd, 4th and last character, please fill 'e' , 'r' and '3' in the input boxes.

What is Login with Security Device?

Login with Security Device allows you to access the full suite of Online Banking services, such as Wealth Dashboard and Worldwide Transfers. You will need to enter your Password and a One-Time-Password (OTP) that is generated using your Security Device to log on.

What type of features can I access when I choose to Login with Passwords?

When you Login with Passwords, you will be able to:

  • View Account Summary and History
  • Access your eligible international HSBC accounts via Global View
  • Register for PayNow
  • Perform PayNow, FAST and Saved transfers
  • Pay your bills (for added payees)
  • Read and Send Secured mails
  • Change your password(s)
  • Reset your Security Questions and answers
  • Request for temporary increase in credit card limit
  • Decrease your online banking limits
  • View investment market insights

What type of features can I access when I choose to Login with Security Device?

On top of the features you can access when you Login with Passwords, you will also be able to:

  • Open a new HSBC Everyday Global Account
  • Place a new Time Deposit and/or update your Time Deposit  maturity instruction
  • Save new payee(s) and transfer(s)
  • Make a future payment
  • Access and perform Global Transfers, WorldWide Transfers, FX Order Watch and Wealth Dashboard
  • Increase your online banking limits
  • View and/or change your personal details
  • Request for a PIN replacement
  • Set up or change SMS alerts on your account transactions
  • View and download eStatements
  • Redeem your credit card rewards points
  • Check on your insurance policies

I’ve forgotten my username, how can I retrieve it?

If you have forgotten your Online Banking username, please contact our customer service centre to retrieve it.

What happens if I have forgotten my password?

You can reset your password instantly online. Enter your username on the logon page and click "Continue". On the next page, click "Forgotten your password?". You will be asked to enter the answers to your Security Questions. Upon correct entry of the security answers, you can proceed to reset your password.

If the security answers are incorrect, you will then be guided to reset your password via the offline process.

Security questions

How do I setup my security questions and answers?

You may set them up upon Online Banking registration. You will need to choose the security question from a set of preset questions, and provide a memorable answer to each of the questions.

How do I change my security questions and answers?

You can change your security questions and answers when you logon to Online Banking, under “Services” then “Change Password Reset Questions”.

What happens if I forget the answers to the questions that I had selected?

You may change your security questions and answers via HSBC Online Banking, if you are able to logon with your Security Device.

Alternatively, if you are not able to logon to Online Banking, you will be guided to the offline reset process where you will need to submit a form to us.

Transaction authorization

How does inputting beneficiary-specific information into my security device increase the security level in online banking?

The new security device requires you to input beneficiary-specific information (e.g account number, bill payee reference number etc) into your security device to generate a security code to authorise your transaction.

With this additional transaction verification function, it further prevents fraudulent attacks as the transaction will only be made to the account specified by you. This layer of protection provides an increased level of security for your banking transactions.

When do I need to input beneficiary-specific information into my security device?

You need to input such information into your security device when you are making the following transactions:

  • Transfers to third party beneficiaries*
  • Bill payments*
  • Application of cashier's orders or demand drafts
  • GIRO payments (for Business Internet Banking customers only)
  • Update of address and contact details (for Personal Internet Banking customers)

*You do not need to input such information if you are using "saved transfers" or "payee".

How do I know what beneficiary-specific information I need to input into my security device?

Please follow the on-screen instructions on the security code input page on HSBC online banking to input the correct information into your security device and generate the required security code.

More examples of such instructions are available below.

Scenario: Beneficiary account number/bill reference number with 8 or more digits

Input instructions: Use the last 8 digits of your beneficiary account number/bill reference number.

Example Input
123-456-789 3456789
55500066777 00066777

Scenario: Beneficiary account number/bill reference number with 8 or more digits

Input instructions: Use the last 8 digits of your beneficiary account number/bill reference number.

Example 123-456-789
Input 3456789
Example 55500066777
Input 00066777
Scenario: Beneficiary account number/bill reference number with 4-7 digits
Input instructions: Use all available digits of your beneficiary account number/bill reference number.
Example Input
123456 123456
0708
0708
Scenario: Beneficiary account number/bill reference number with 4-7 digits
Input instructions: Use all available digits of your beneficiary account number/bill reference number.
Example 123456
Input 123456
Example 0708
Input 0708
Scenario: Beneficiary account number/bill reference number with 0-3 digits
Input instructions: Add zeros in front of your beneficiary account number/bill reference number to form a total of 6 digits.
Example Input
123 000123
04 000004
Scenario: Beneficiary account number/bill reference number with 0-3 digits
Input instructions: Add zeros in front of your beneficiary account number/bill reference number to form a total of 6 digits.
Example 123
Input 000123
Example 04
Input 000004
Scenario: Beneficiary account number/bill reference number comprising letters and 8 or more digits
Input instructions: Omitting non-numeric characters and spaces, enter the last 8 digits of your beneficiary account number/bill reference number into your security device.
Example Input
123A4567BC89D 23456789
AB11-200CD777 11200777
333Y 44W 5555 33445555
Scenario: Beneficiary account number/bill reference number comprising letters and 8 or more digits
Input instructions: Omitting non-numeric characters and spaces, enter the last 8 digits of your beneficiary account number/bill reference number into your security device.
Example 123A4567BC89D
Input 23456789
Example AB11-200CD777
Input 11200777
Example 333Y 44W 5555
Input 33445555
Scenario: Beneficiary account number/bill reference number comprising letters and 4-7 digits
Input instructions: Omitting non-numeric characters and spaces, enter all digits of your beneficiary account number/bill reference number into your security device.
Example Input
123A4567BC 1234567
AB11-200C 11200
33Y 44W 3344
Scenario: Beneficiary account number/bill reference number comprising letters and 4-7 digits
Input instructions: Omitting non-numeric characters and spaces, enter all digits of your beneficiary account number/bill reference number into your security device.
Example 123A4567BC
Input 1234567
Example AB11-200C
Input 11200
Example 33Y 44W
Input 3344
Scenario: Beneficiary account number/bill reference number comprising letters and 0-3 digits
Input instructions: Omitting non-numeric characters and spaces, add zeros to your beneficiary account number/bill reference number to form 6 digits and enter that into your security device.
Example Input
123A
000123
AB11-2 000112
3Y 4W
000034
Scenario: Beneficiary account number/bill reference number comprising letters and 0-3 digits
Input instructions: Omitting non-numeric characters and spaces, add zeros to your beneficiary account number/bill reference number to form 6 digits and enter that into your security device.
Example 123A
Input 000123
Example AB11-2
Input 000112
Example 3Y 4W
Input 000034
Scenario: Beneficiary account number/bill reference number comprising letters (4 or more) only
Input instructions: Omitting special characters, for each letter of the beneficiary account number, enter a corresponding number assigned to that letter into your security device, limiting to the last 8.
Example Input
APPLE 27753
Josephine Tan 74463826
Julie Tan-Ho 54382646
Scenario: Beneficiary account number/bill reference number comprising letters (4 or more) only
Input instructions: Omitting special characters, for each letter of the beneficiary account number, enter a corresponding number assigned to that letter into your security device, limiting to the last 8.
Example APPLE
Input 27753
Example Josephine Tan
Input 74463826
Example Julie Tan-Ho
Input 54382646
Scenario: Beneficiary account number/bill reference number comprising 1-3 letters only
Input instructions: Omitting special characters, add zeros to the beneficiary's name to form a 6-digit number. For each letter of the beneficiary's name, enter a corresponding number assigned to that letter into your security device.
Example Input
JOE 000563
R&R 000077
Scenario: Beneficiary account number/bill reference number comprising 1-3 letters only
Input instructions: Omitting special characters, add zeros to the beneficiary's name to form a 6-digit number. For each letter of the beneficiary's name, enter a corresponding number assigned to that letter into your security device.
Example JOE
Input 000563
Example R&R
Input 000077
Scenario: To multiple beneficiary accounts (only available for Business Internet Banking)
Input instructions: Enter the total amount of your transaction (including the decimal numbers, if any), followed by the total number of payees into your security device, limiting to the last 8 digits.
Example Input
A total amount of $105800.00 to 100 payees 05800100
A total amount of $98500.30 to 3payees 98500303
A total amount of $72910.00 to 6 payees 729106
Scenario: To multiple beneficiary accounts (only available for Business Internet Banking)
Input instructions: Enter the total amount of your transaction (including the decimal numbers, if any), followed by the total number of payees into your security device, limiting to the last 8 digits.
Example A total amount of $105800.00 to 100 payees
Input 05800100
Example A total amount of $98500.30 to 3payees
Input 98500303
Example A total amount of $72910.00 to 6 payees
Input 729106
Scenario: Update email address (only available for Personal Internet Banking)
Input instructions: Omitting special characters, enter the corresponding number assigned for each alphabet of the email address into your security device.
Example Input
johntan15@hsbc.com .sg
- the 1st 2 characters in the email = Jo
- the 2 characters before '@'= 15
- the 2 characters after '@' = hs
- the last 2 characters = sg
Signing Input = Jo15hssg
56154774
J_Tan@hsbc.com.sg
- the 1st 2 characters in the email = JT
- the 2 characters before '@'= an
- the 2 characters after '@' = hs
- the last 2 characters = sg
Signing Input = JTanhssg
58264774
J_Ng@hsbc.com.sg
- the 1st 2 characters in the email = JN
- the 2 characters before '@'= g0 (add '0' if there is less than 2 characters)
- the 2 characters after '@' = hs
- the last 2 characters = sg
Signing Input = JNg0hssg
56404774
J_Ng@A.Ru
- the 1st 2 characters in the email = JN
- the 2 characters before '@'= g0 (add '0' if there is less than 2 characters)
- the 2 characters after '@' = AR
- the last 2 characters = u0 (add '0' if there is less than 2 characters)
Signing Input = JNg0ARu0
56402780
123@A.Ru
- the 1st 2 characters in the email = 12
- the 2 characters before '@'= 30 (add '0' if there is less than 2 characters)
- the 2 characters after '@' = AR
- the last 2 characters = u0 (add '0' if there is less than 2 characters)
Signing Input = JNg0ARu0
12302780
Scenario: Update email address (only available for Personal Internet Banking)
Input instructions: Omitting special characters, enter the corresponding number assigned for each alphabet of the email address into your security device.
Example johntan15@hsbc.com .sg
- the 1st 2 characters in the email = Jo
- the 2 characters before '@'= 15
- the 2 characters after '@' = hs
- the last 2 characters = sg
Signing Input = Jo15hssg
Input 56154774
Example J_Tan@hsbc.com.sg
- the 1st 2 characters in the email = JT
- the 2 characters before '@'= an
- the 2 characters after '@' = hs
- the last 2 characters = sg
Signing Input = JTanhssg
Input 58264774
Example J_Ng@hsbc.com.sg
- the 1st 2 characters in the email = JN
- the 2 characters before '@'= g0 (add '0' if there is less than 2 characters)
- the 2 characters after '@' = hs
- the last 2 characters = sg
Signing Input = JNg0hssg
Input 56404774
Example J_Ng@A.Ru
- the 1st 2 characters in the email = JN
- the 2 characters before '@'= g0 (add '0' if there is less than 2 characters)
- the 2 characters after '@' = AR
- the last 2 characters = u0 (add '0' if there is less than 2 characters)
Signing Input = JNg0ARu0
Input 56402780
Example 123@A.Ru
- the 1st 2 characters in the email = 12
- the 2 characters before '@'= 30 (add '0' if there is less than 2 characters)
- the 2 characters after '@' = AR
- the last 2 characters = u0 (add '0' if there is less than 2 characters)
Signing Input = JNg0ARu0
Input 12302780
Scenario: Update contact numbers (only available for Personal Internet Banking)
Input instructions: Use the last 8 digits of the contact number.
Example Input
+85291234567890 34567890
81234567 81234567
Scenario: Update contact numbers (only available for Personal Internet Banking)
Input instructions: Use the last 8 digits of the contact number.
Example +85291234567890
Input 34567890
Example 81234567
Input 81234567
Scenario: Update local address with “#” (only available for Personal Internet Banking)
Input instructions: Use the postal code + first 2 digits after “#” of the address. Choose numeric digits after “#” only. Add zero if there is only a single digit after “#”.
Example Input
20 Pasir Panjang Road #01-01, Singapore 123456 12345601
20 Pasir Panjang Road #1A, Singapore 123456 12345610
Scenario: Update local address with “#” (only available for Personal Internet Banking)
Input instructions: Use the postal code + first 2 digits after “#” of the address. Choose numeric digits after “#” only. Add zero if there is only a single digit after “#”.
Example 20 Pasir Panjang Road #01-01, Singapore 123456
Input 12345601
Example 20 Pasir Panjang Road #1A, Singapore 123456
Input 12345610

Scenario: Update local address without “#” and/or does not have digits at the front (only available for Personal Internet Banking)

Input instructions: Use the postal code + first 2 digits of the address. Add zero if the start of your address is a single digit. Add zeros if the start of your address does not have any digit

Example Input
201 Pasir Panjang Road, Singapore 123456 12345620
4 Pasir Ris Drive 12, Singapore 123456 12345641
4 Pasir Ris Drive, Singapore 123456
12345640
Pasir Ris Drive 12, Singapore 123456 12345612
Pasir Panjang Road, Singapore 123456
12345600

Scenario: Update local address without “#” and/or does not have digits at the front (only available for Personal Internet Banking)

Input instructions: Use the postal code + first 2 digits of the address. Add zero if the start of your address is a single digit. Add zeros if the start of your address does not have any digit

Example 201 Pasir Panjang Road, Singapore 123456
Input 12345620
Example 4 Pasir Ris Drive 12, Singapore 123456
Input 12345641
Example 4 Pasir Ris Drive, Singapore 123456
Input 12345640
Example Pasir Ris Drive 12, Singapore 123456
Input 12345612
Example Pasir Panjang Road, Singapore 123456
Input 12345600
Scenario: Update overseas address (only available for Personal Internet Banking)
Input instructions: Use the first 8 alphanumeric characters of the address, without space and special characters. For each alphabet of the address, enter the corresponding number assigned to that alphabet into your security device.
Example Input
1 Queen's Road Central, Hong Kong SAR China 1783367
Scenario: Update overseas address (only available for Personal Internet Banking)
Input instructions: Use the first 8 alphanumeric characters of the address, without space and special characters. For each alphabet of the address, enter the corresponding number assigned to that alphabet into your security device.
Example 1 Queen's Road Central, Hong Kong SAR China
Input 1783367

What should I do if I have entered a wrong number into my security device during the authorisation process?

If you have entered a wrong number into your security device, press the green button to backspace and delete your last entry. To clear your entire entry, press and hold the same green button.

What should I do if the security code I have input on HSBC online banking is not accepted?

  • Please ensure the security code you have input matches the security code displayed on your security device.
  • If the security code matches the security code on your device, the beneficiary-specific informtaion entered previously may be incorrect.
  • Please follow the on-screen instructions and repeat the process to generate a security code.

If the security code is still not accepted:

For Personal Internet Banking Users, please call our 24-hour customer service hotline on 1800-HSBC NOW (4722 669) in Singapore or (65) 6-HSBC NOW (4722 669) from overseas.

For Business Internet Banking users, please call our customer service centre on 1800 216 9008 (Singapore) or 65 6216 9008 (overseas) for assistance.