Maintenance schedule
| Services Affected |
Maintenance Date |
Expected Unavailability Timing |
Functions Affected |
|---|---|---|---|
| Public Website |
Monday, 8 September to Tuesday, 16 September 2025 and Monday, 22 September to Tuesday， 23 September 2025 |
10pm – 4 am | During maintenance period, customers may not be able to submit webforms successfully. |
| Mobile and Tablet Banking Apps | Sunday, 7 September 2025 | 12:00 am – 6:00 am | During the maintenance period, customers may experience temporary disruption to notifications when updating their details via the app. |
| Mobile and Tablet Banking Apps | Sunday, 7 September 2025 | 6:00 am – 1:00 pm | During the maintenance period, customers would not be able to perform new account opening or access their ongoing application via the app. |
| Mobile and Tablet Banking Apps | Sunday, 21 September 2025 | 1:00 am – 7:30 am | During the maintenance period, customers would not be able to access their online banking services via the app. |
| Online Banking | Sunday, 7 September 2025 | 12:00 am – 6:00 am | During the maintenance period, customers may experience temporary disruption to notifications when updating their details via browser. |
| Online Banking | Sunday, 21 September 2025 | 1:00 am – 7:30 am | During the maintenance period, customers would not be able to access their online banking services via the browser. |
| Mobile and Tablet Banking Apps (Wealth) | Every Sunday |
12:00 am – 6:00 am | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Online Banking (Wealth Dashboard) | Every Sunday | 12:00 am – 6:00 am | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
Phone Banking Services (Interactive Voice Response) |
NA | NA |
NA |
| FAST Services | Sunday, 21 September 2025 | 1:00 am – 7:30 am | During the maintenance period, customers would not be able to send/receive FAST transfer to/from other local banks. |
| GIRO Transfers | NA | NA | NA |
| Worldwide Transfer | NA | NA | NA |
| Interaccount Transfer |
NA | NA | NA |
| Global View |
NA | NA | NA |
| FX Order Watch | NA | NA | NA |
| Global Transfers | NA | NA | NA |
| Global Transfer Family and Friends | NA | NA | NA |
| Global Money Transfers | NA |
NA | NA |
| ATMP Services | NA | NA | NA |
| Point-of-sale / Online Transactions | NA | NA | NA |
| Others | NA | NA | NA |
| Services Affected |
Public Website |
|---|---|
| Maintenance Date |
Monday, 8 September to Tuesday, 16 September 2025 and Monday, 22 September to Tuesday， 23 September 2025 |
| Expected Unavailability Timing |
10pm – 4 am |
| Functions Affected | During maintenance period, customers may not be able to submit webforms successfully. |
| Services Affected |
Mobile and Tablet Banking Apps |
| Maintenance Date |
Sunday, 7 September 2025 |
| Expected Unavailability Timing |
12:00 am – 6:00 am |
| Functions Affected | During the maintenance period, customers may experience temporary disruption to notifications when updating their details via the app. |
| Services Affected |
Mobile and Tablet Banking Apps |
| Maintenance Date |
Sunday, 7 September 2025 |
| Expected Unavailability Timing |
6:00 am – 1:00 pm |
| Functions Affected | During the maintenance period, customers would not be able to perform new account opening or access their ongoing application via the app. |
| Services Affected |
Mobile and Tablet Banking Apps |
| Maintenance Date |
Sunday, 21 September 2025 |
| Expected Unavailability Timing |
1:00 am – 7:30 am |
| Functions Affected | During the maintenance period, customers would not be able to access their online banking services via the app. |
| Services Affected |
Online Banking |
| Maintenance Date |
Sunday, 7 September 2025 |
| Expected Unavailability Timing |
12:00 am – 6:00 am |
| Functions Affected | During the maintenance period, customers may experience temporary disruption to notifications when updating their details via browser. |
| Services Affected |
Online Banking |
| Maintenance Date |
Sunday, 21 September 2025 |
| Expected Unavailability Timing |
1:00 am – 7:30 am |
| Functions Affected | During the maintenance period, customers would not be able to access their online banking services via the browser. |
| Services Affected |
Mobile and Tablet Banking Apps (Wealth) |
| Maintenance Date |
Every Sunday |
| Expected Unavailability Timing |
12:00 am – 6:00 am |
| Functions Affected | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Services Affected |
Online Banking (Wealth Dashboard) |
| Maintenance Date |
Every Sunday |
| Expected Unavailability Timing |
12:00 am – 6:00 am |
| Functions Affected | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Services Affected |
Phone Banking Services (Interactive Voice Response) |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
FAST Services |
| Maintenance Date |
Sunday, 21 September 2025 |
| Expected Unavailability Timing |
1:00 am – 7:30 am |
| Functions Affected | During the maintenance period, customers would not be able to send/receive FAST transfer to/from other local banks. |
| Services Affected |
GIRO Transfers |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Worldwide Transfer |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Interaccount Transfer |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Global View |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
FX Order Watch |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Global Transfers |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Global Transfer Family and Friends |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Global Money Transfers |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
ATMP Services |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Point-of-sale / Online Transactions |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Others |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
For more information, call us on 1800-HSBC NOW (1800 4722 669) From outside of Singapore: (65) 6472 2669.