Scheduled Maintenance
Maintenance schedule
| Services Affected |
Maintenance Date |
Expected Unavailability Timing |
Functions Affected |
|---|---|---|---|
| Public Website |
NA | NA | NA |
| Mobile and Tablet Banking Apps | Sunday, 6 Sep 2026 |
00:00am - 05:30am
|
During the maintenance period, customers would not be able to access their online banking services via the app. |
| Online Banking | Sunday, 6 Sep 2026 |
00:00am - 05:30am |
During the maintenance period, customers would not be able to access their online banking services via the browser. |
| Mobile and Tablet Banking Apps (Wealth) | Every Sunday |
12:00 am – 6:00 am | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Online Banking (Wealth Dashboard) | Every Sunday | 12:00 am – 6:00 am | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
Phone Banking Services (Interactive Voice Response) |
NA | NA |
NA |
| Bill payment | Wednesday, 16 September 2026
|
00:00am – 06:00am | During the maintenance period, customers would not be able to send/receive bill payment to/from other local banks. |
| PayNow | Every Sunday
|
Every Sunday, 01:00am – 08:00am
|
During the scheduled maintenance window, customers may experience service unavailability when sending/receiving PayNow transfers to/from other participating banks. |
| FAST Services | Every Sunday
|
Every Sunday, 01:00am – 08:00am
|
During the scheduled maintenance window, customers may experience service unavailability when sending/receiving FAST transfers to/from other participating banks. |
| GIRO Transfers | NA | NA | NA |
| Worldwide Transfer | NA |
NA | NA |
| Interaccount Transfer |
NA |
NA | NA |
| Global View |
Saturday, 29 Aug 2026
|
00:20am – 01:50am | During the maintenance period, customers would not be able to access their Global View accounts. |
| FX Order Watch | NA |
NA | NA |
| Address Update | NA |
NA |
NA |
| Global Transfers | Saturday, 29 Aug 2026 Saturday, 5 Sep 2026 |
00:20am – 01:50am | During the maintenance period, customers would not be able to send/receive Global Transfers to/from their HSBC accounts overseas. |
| Global Transfer Family and Friends | NA |
NA |
NA |
| Global Money Transfers | Sunday, 6 Sep 2026
|
6 Sep, 05:00am – 11:00am
|
During the maintenance period, customers would not be able to send/receive Global Money Transfers to/from other banks |
| ATM & Debit Card Services | NA | NA | NA |
| Point-of-sale / Online Transactions | NA | NA | NA |
| EDP | NA | NA | NA |
| Credit Card services in Mobile Banking app | Mondays to Saturdays |
10:30pm - 11:30pm |
During the maintenance period, customers may encounter intermittent issues accessing credit card-related services within the Mobile Banking app. |
| eGIRO | NA | NA | NA |
| Credit Limit Increase | Saturday, 5 Sep 2026
|
From 7pm on 5 Sep to 7pm on 6 Sep |
During the maintenance period, customers would not be able to access Credit Limit Increase via the app. |
| Unsecured Loan | Monday, 31 Aug 2026
|
08:00pm - 12:00am |
During the maintenance period, customers would not be able to access Unsecured Loan. |
| Services Affected |
Public Website |
|---|---|
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Mobile and Tablet Banking Apps |
| Maintenance Date |
Sunday, 6 Sep 2026 |
| Expected Unavailability Timing |
00:00am - 05:30am
|
| Functions Affected | During the maintenance period, customers would not be able to access their online banking services via the app. |
| Services Affected |
Online Banking |
| Maintenance Date |
Sunday, 6 Sep 2026 |
| Expected Unavailability Timing |
00:00am - 05:30am |
| Functions Affected | During the maintenance period, customers would not be able to access their online banking services via the browser. |
| Services Affected |
Mobile and Tablet Banking Apps (Wealth) |
| Maintenance Date |
Every Sunday |
| Expected Unavailability Timing |
12:00 am – 6:00 am |
| Functions Affected | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Services Affected |
Online Banking (Wealth Dashboard) |
| Maintenance Date |
Every Sunday |
| Expected Unavailability Timing |
12:00 am – 6:00 am |
| Functions Affected | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Services Affected |
Phone Banking Services (Interactive Voice Response) |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Bill payment |
| Maintenance Date |
Wednesday, 16 September 2026
|
| Expected Unavailability Timing |
00:00am – 06:00am |
| Functions Affected | During the maintenance period, customers would not be able to send/receive bill payment to/from other local banks. |
| Services Affected |
PayNow |
| Maintenance Date |
Every Sunday
|
| Expected Unavailability Timing |
Every Sunday, 01:00am – 08:00am
|
| Functions Affected | During the scheduled maintenance window, customers may experience service unavailability when sending/receiving PayNow transfers to/from other participating banks. |
| Services Affected |
FAST Services |
| Maintenance Date |
Every Sunday
|
| Expected Unavailability Timing |
Every Sunday, 01:00am – 08:00am
|
| Functions Affected | During the scheduled maintenance window, customers may experience service unavailability when sending/receiving FAST transfers to/from other participating banks. |
| Services Affected |
GIRO Transfers |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Worldwide Transfer |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Interaccount Transfer |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Global View |
| Maintenance Date |
Saturday, 29 Aug 2026
|
| Expected Unavailability Timing |
00:20am – 01:50am |
| Functions Affected | During the maintenance period, customers would not be able to access their Global View accounts. |
| Services Affected |
FX Order Watch |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Address Update |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Global Transfers |
| Maintenance Date |
Saturday, 29 Aug 2026 Saturday, 5 Sep 2026 |
| Expected Unavailability Timing |
00:20am – 01:50am |
| Functions Affected | During the maintenance period, customers would not be able to send/receive Global Transfers to/from their HSBC accounts overseas. |
| Services Affected |
Global Transfer Family and Friends |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Global Money Transfers |
| Maintenance Date |
Sunday, 6 Sep 2026
|
| Expected Unavailability Timing |
6 Sep, 05:00am – 11:00am
|
| Functions Affected | During the maintenance period, customers would not be able to send/receive Global Money Transfers to/from other banks |
| Services Affected |
ATM & Debit Card Services |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Point-of-sale / Online Transactions |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
EDP |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Credit Card services in Mobile Banking app |
| Maintenance Date |
Mondays to Saturdays |
| Expected Unavailability Timing |
10:30pm - 11:30pm |
| Functions Affected |
During the maintenance period, customers may encounter intermittent issues accessing credit card-related services within the Mobile Banking app. |
| Services Affected |
eGIRO |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Credit Limit Increase |
| Maintenance Date |
Saturday, 5 Sep 2026
|
| Expected Unavailability Timing |
From 7pm on 5 Sep to 7pm on 6 Sep |
| Functions Affected |
During the maintenance period, customers would not be able to access Credit Limit Increase via the app. |
| Services Affected |
Unsecured Loan |
| Maintenance Date |
Monday, 31 Aug 2026
|
| Expected Unavailability Timing |
08:00pm - 12:00am |
| Functions Affected | During the maintenance period, customers would not be able to access Unsecured Loan. |
For more information, call us on 1800-HSBC NOW (1800 4722 669) From outside of Singapore: (65) 6472 2669.