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Apple Pay

Frequently asked questions (FAQ)

Setting up the service

Which HSBC cards are eligible for Apple Pay?

All primary and supplementary HSBC credit card and HSBC debit card accounts in good standing and issued by HSBC Bank (Singapore) Limited are eligible for Apple Pay, except HSBC Corporate cards and any other cards we may designate from time to time.

Which Apple devices are eligible for Apple Pay?

Click here for updated list of compatible Apple Pay devices.

I was prompted to login to my HSBC Singapore app for verification, in the midst of adding my card to Apple Pay. What is this?

With effect from 23 June 2025, when you add your HSBC primary credit card or debit card to your Apple Wallet, you will need to log in to your HSBC Singapore app for verification and activation purposes. If the verification screen has expired before you have verified the selected card(s), you will be required to restart the process of adding your card to the Apple Pay wallet.

If you need further assistance, you can call up the Contact Centre at the number provided on your mobile phone during the verification process.

Can I verify by receiving an SMS message to my mobile number instead of login to my HSBC Singapore app?

No, all primary credit and debit cardholders must verify adding of card to Apple Pay via HSBC Singapore app.

Can my supplementary credit cardholder add her own card in his/her own device?

Yes, please note that the one-time Verification Code/One-Time Password will be sent via SMS to the supplementary credit cardholder's mobile number registered with us.

I have received an SMS and email to inform me that my HSBC Credit Card is linked to my Apple Account. Why am I receiving this SMS and email alert?

The SMS and email served as a confirmation that your card has been successfully added to Apple Pay. If you did not request for it, please reach out to us immediately at 1800 4722 669.

How many cards can I add to my Apple Pay?

On Apple Watch Series 3 and later, and iPhone 8 and iPhone 8 Plus and later, you can add up to 12 cards on a device. On earlier models, you can add up to eight cards on a device. In order to maximise the benefits of using your card, please make sure your card is set as your default card on Apple Pay.

How do I set my default card?

The first card loaded to Apple Pay will automatically become your default card. Please note that unless a different card is selected before making payment, payment via Apple Pay will always be made with your default card. 
 

To set your card as your default card, simply open the Wallet, tap and hold your preferred card you wish to set as default and drag it to the front and release. You will then receive a notification confirming your new default card setting.

Setting up Apple Pay via the HSBC Singapore app

How can I use HSBC Singapore app to provision my credit card for Apple Pay?

Please follow the steps below to provision your card for Apple Pay.

  1. Log on to the app
  2. Select your credit card from 'Account summary' page
  3. Tap the 'View more' button, followed by the 'Add to Apple Wallet' button, and follow the onscreen instructions

The verification is completed in-app, making the process quick and secure.

Can I add my supplementary card into Apple Pay via the HSBC Singapore app?

You aren't able to do so via the HSBC Singapore app. However you can add your supplementary card in the Apple Wallet app by manually entering your card details.

Using the service

Where can I use Apple Pay?

You may use Apple Pay where contactless payments are accepted. Simply look out for the Apple Pay mark or contactless symbol at the checkout counter.

How do I use Apple Pay to make a payment? / Do I need to open the Wallet app to make a payment?

If you will like to make payment using your default card, there is no need to open the Wallet app to make a payment.

Do I still earn Rewards points or enjoy merchant privileges for using Apple Pay? 

Yes, you will enjoy the same rewards and privileges as you will with your physical HSBC Card, unless stated otherwise.

Why is the card image in Apple Pay different from my physical card?

HSBC may update the card image from time to time and the card image may not necessary match that of your physical card.

How can I use HSBC Singapore app to provision my Credit Card for Apple pay?

After logging into the app, you simply need to select your eligible Credit Card from the ‘Account Summary’ and tap on ‘Add to Apple Wallet’ button. The verification is completed In-App, making the process very quick and secure.

Security

How secure is an Apple Pay transaction?

Your Card in Apple Pay is protected by "Touch ID", "Face ID" and/or your device "Passcode". For your security, when you make a purchase using Apple Pay, you must either authenticate it with "Touch ID", "Face ID" or the "Passcode". All of your payment information will be encrypted in the Secure Element, a dedicated chip in your device.

When you add your card to Apple Pay, a Device Account Number is created for that card on that device. It is separate and unique to your device and is different from your physical card number. Your Device Account Number is used to make purchases with your card using Apple Pay.

Plus, a unique transaction code is used for each purchase so your card details are never shared with any merchant or saved on your device.

Is any of my information obtained by Apple?

Apple's use of your personal information is solely governed by Apple's privacy policy. Apple Pay is designed to protect your personal information. Apple does not know where you shopped, what you purchased or how much you spent. Apple Pay doesn't collect any transaction information that can be tied back to you.

As part of the Apple Pay experience, certain information such as details of your recent purchases will be displayed on your device. At any time, you can turn off the display of transaction history manually for each card. We will never share your physical card number or details with Apple.

Troubleshooting and other support

I am encountering problems with my Apple device's hardware or software. What should I do?

For problems with Apple device's hardware or software, please contact Apple at www.apple.com/sg/contact/.

How can I remove a card from my Apple device?

You can remove your card from Apple Pay by going to Settings, select "Wallet & Apple Pay", tap on the card you wish to remove, navigate to the bottom and tap "Remove card".

My device is lost/stolen. How can I delete my card?

If you notice or suspect your card or device has been lost, stolen or compromised in any way, you must notify us straight away by calling 1800 4722 669 or +65 64722 669 if you are calling from overseas.
 

You can go to the "Find My iPhone" app to temporarily suspend or permanently remove the ability to make payments from your device, even if your device is offline. If you suspend your card(s) using "Find My iPhone", you can reactivate your card(s) simply by unlocking your device and entering your Apple ID "Passcode" when prompted.
 

For any supported Apple device, you can go to icloud.com/settings, choose the applicable device and delete your card(s).

If I receive a physical replacement card, do I need to update my card information on Apple Pay?

For damaged card replacements or renewals, there is no need to update your card information on Apple Pay. For lost/stolen card replacements, a new signup to Apple Pay is required.

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