Setting up the service

Which HSBC cards are eligible for Apple Pay?

All primary and supplementary HSBC credit card and HSBC debit card accounts in good standing and issued by HSBC Bank (Singapore) Limited are eligible for Apple Pay, except HSBC Corporate cards and any other cards we may designate from time to time.

Which Apple devices are eligible for Apple Pay?

Click here for updated list of compatible Apple Pay devices.

I was prompted to receive a one-time Verification Code/One-Time Password, in the midst of adding my card to Apple Pay. What is this?

For verification and activation purpose, we will send an SMS message to your mobile number registered with us. The password will expire 10 minutes after it is sent. If the password has expired before it is used, you will be required to restart the process of adding your card to the Apple Pay wallet.

If we do not have record of your mobile number, we will not be able to send an SMS message to you. In such a scenario, you can update your mobile number via internet banking, by visiting one of our branches or by downloading a change of personal particulars form and submitting the completed form to us.

Alternatively, for further assistance, you can also call up the Contact Centre at the number provided on your mobile phone during the verification process.

I did not receive the one-time Verification Code/One-Time Password even though my mobile number registered with the Bank is correct. What can I do?

We will be able to assist you with this. Please call 1800 4722 669.

Can my supplementary credit cardholder add her own card in his/her own device?

Yes, please note that the one-time Verification Code/One-Time Password will be sent via SMS to the supplementary credit cardholder's mobile number registered with us.

How many cards can I add to my Apple Pay?

Apple Pay allows a maximum of 8 cards to be added on a device. In order to maximise the benefits of using your card, please make sure your card is set as your default card on Apple Pay.

Can I add my card to more than one Apple Pay devices?

Yes, you may add your card on multiple devices, but you will need to add it on each device separately.

How do I set my default card?

The first card loaded to Apple Pay will automatically become your default card. Please note that unless a different card is selected before making payment, payment via Apple Pay will always be made with your default card. 
 

To set your card as your default card, simply open the Wallet, tap and hold your preferred card you wish to set as default and drag it to the front and release. You will then receive a notification confirming your new default card setting.

Using the service

Where can I use Apple Pay?

You may use Apple Pay where contactless payments are accepted. Simply look out for the Apple Pay mark or contactless symbol at the checkout counter.

How do I use Apple Pay to make a payment? / Do I need to open the Wallet app to make a payment?

If you will like to make payment using your default card, there is no need to open the Wallet app to make a payment.

Do I still earn Rewards points or enjoy merchant privileges for using Apple Pay? 

Yes, you will enjoy the same rewards and privileges as you will with your physical HSBC Card, unless stated otherwise.

Why is the card image in Apple Pay different from my physical card?

HSBC may update the card image from time to time and the card image may not necessary match that of your physical card.

How will an Apple Pay transaction appear on my statement?

The description for Apple Pay transactions done in stores will begin with ")))". For In app purchases, the description will begin with "IAP".

How can I use HSBC Singapore app to provision my Credit Card for Apple pay?

After logging into the app, you simply need to select your eligible Credit Card from the ‘Account Summary’ and tap on ‘Add to Apple Wallet’ button. The verification is completed In-App, making the process very quick and secure.

Security

How secure is an Apple Pay transaction?

Your Card in Apple Pay is protected by "Touch ID" and/or your device "Passcode". For your security, when you make a purchase using Apple Pay, you must either authenticate it with "Touch ID" or the "Passcode". All of your payment information will be encrypted in the Secure Element, a dedicated chip in your device.

When you add your card to Apple Pay, a Device Account Number is created for that card on that device. It is separate and unique to your device and is different from your physical card number. Your Device Account Number is used to make purchases with your card using Apple Pay.

Plus, a unique transaction code is used for each purchase so your card details are never shared with any merchant or saved on your device.

Is any of my information obtained by Apple?

Apple's use of your personal information is solely governed by Apple's privacy policy. Apple Pay is designed to protect your personal information. Apple does not know where you shopped, what you purchased or how much you spent. Apple Pay doesn't collect any transaction information that can be tied back to you.

As part of the Apple Pay experience, certain information such as details of your recent purchases will be displayed on your device. At any time, you can turn off the display of transaction history manually for each card. We will never share your physical card number or details with Apple.

Troubleshooting and other support

I am encountering problems with my Apple device's hardware or software. What should I do?

For problems with Apple device's hardware or software, please contact Apple at www.apple.com/sg/contact/.

How can I remove a card from my Apple device?

You can remove your card from Apple Pay by going to Settings, select "Wallet & Apple Pay", tap on the card you wish to remove, navigate to the bottom and tap "Remove card".

My device is lost/stolen. How can I delete my card?

If you notice or suspect your card or device has been lost, stolen or compromised in any way, you must notify us straight away by calling 1800 4722 669 or +65 64722 669 if you are calling from overseas.
 

You can go to the "Find My iPhone" app to temporarily suspend or permanently remove the ability to make payments from your device, even if your device is offline. If you suspend your card(s) using "Find My iPhone", you can reactivate your card(s) simply by unlocking your device and entering your Apple ID "Passcode" when prompted.
 

For any supported Apple device, you can go to icloud.com/settings, choose the applicable device and delete your card(s).

If I receive a physical replacement card, do I need to update my card information on Apple Pay?

For damaged card replacements or renewals, there is no need to update your card information on Apple Pay. For lost/stolen card replacements, a new signup to Apple Pay is required.