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Digital Account Opening FAQ

Frequently asked questions

General

How do I apply for an account with the new digital opening journey?

Go to the HSBC website. Find the account that you wish to open. If you meet the eligibility criteria, you can click the "apply now" button for your chosen account here.

Am I eligible to open an account with the digital account opening journey?

Yes, if you meet the following criteria:

  1. you hold a valid NRIC or Foreigner with Employment Pass
  2. you're aged 16 or above (for relevant products)
  3. you're applying for a sole account
  4. you don't hold any of the following:
  • HSBC Current, Savings or Time Deposit Accounts
  • HSBC Investment Accounts
  • HSBC credit cards (including supplementary credit cards)

I'm an existing HSBC customer and I want to upgrade my account. Can I do this with the new digital account opening journey?

We recommend you to call your Relationship Manager or visit one of our branches for your upgrade options.

You can also call our customer service hotline on 1800-HSBC NOW to find out more.

I am an existing HSBC customer and I want to open a new EGA account. Can I do this with the new digital account opening journey?

If you have access to Personal Internet Banking, simply log on, and go to "Account services" under the navigation bar at the top of the page and select "Open new Everyday Global Account". If the application is submitted before cut-off, it'll take the bank approximately 2 days to process your application.

I used to have accounts or cards with HSBC but I have closed them all. Can I use this service?

Yes. As long as you don't currently have any accounts (e.g. Current, Savings or Time Deposit Accounts) or credit cards with us and you meet the other requirements, you can use the new digital account opening journey to open your account.

How do I activate my debit card?

You can follow the steps below to activate your debit card:

  1. Call in to 1800-HSBC NOW or (65) 64722 669 if you are overseas.
  2. Select '1', then select '1' again for 'card activation'.
  3. Enter the one time password (OTP) that's sent to your registered mobile number.

How long does it take to complete the whole journey?

It takes around 15-20 minutes to complete the digital account opening form. If no supporting documents are required, we'll contact you shortly for ID verification. The debit card, security token and ATM PIN will be sent by post to your preferred address in 3-6 business days.

In case supporting documents are required, our staff will contact you for more information accordingly.

What document is required to upload in the digital account opening journey?

We require different documents to be uploaded subject to your application status. We've stated in the application form on what document(s) is required and how to upload:

For Singaporean, please upload a copy of your National Registration Identity Card.

For Malaysian, please upload a copy of your MyKad and residential address proof.

For Foreigner, please upload a copy of your Passport and residential address proof.

Account Opening Process

What kind of account can I open using the digital account opening journey?

You can open a HSBC Everyday Global Account, HSBC Premier Account, HSBC Advance Account, and HSBC Singapore Dollar Savings Account. Please note that you can't use the digital account opening journey to open an investment account or apply for a credit card or cheque book. You can do these at our branches, or using online banking. For investment account opening, please bring a proof of address issued within the past 3 months into branch.

How can I register for online banking access?

You'll need to wait until you receive your ATM PIN, and use that to register for online banking.

I need to open an investment account as well. How do I do that?

Please visit one of our branches to open your investment account. You'll need to bring along a proof of address issued within the past 3 months.

How do I order a chequebook?

Your signature is required before you can order a chequebook. Please visit one of our branches to submit your signature in person.

How will I know if I've successfully opened an account?

You'll see a confirmation message when you complete the digital account application form. In addition, we'll send a confirmation email to your registered email address immediately.

I accidentally closed the window in the middle of the account opening process. What should I do?

If you closed the window before you see your application status on the confirmation page, you'll need to start a new application. If you closed the window after seeing the confirmation page, please check if you've received our email about your account has been created. Once received, you'll need to wait for your ATM card and security items to be delivered. Otherwise, our staff will contact you with more information.

How many contact numbers can customers add in the digital account opening form?

Customers can only add one mobile number, one office number and one home number only in the digital account opening form.

If I'm not using MyInfo to apply, how do I perform ID verification?

Once we've received your application, we'll send clear instructions for ID verification by email. There are 2 verification methods:

  1. By online video conference. We will contact you to make an appointment. You will need your NRIC Card/passport/MyKad with you to verify your identity.
  2. In branch, with your NRIC Card/Passport/MyKad and proof of your latest residential address.

Can I save my application in progress with filled information?

There is no "save and retrieve" feature in the digital account opening journey, once you've closed the application, you'll have to start a new one in the next time.

Deposit Requirements

Do I need to deposit a certain amount of money into my newly opened account?

Different account have different deposit requirements. You can find out about deposit requirement for your chosen account at https://www.hsbc.com.sg/accounts/

Does my newly opened account support multiple currencies?

This depends on which account you've opened. HSBC Everyday Global Accounts support up to 11 different currencies in one account, which you can manage anytime, anywhere. For more information, go to https://www.hsbc.com.sg/accounts/products/everyday-global/

Other Inquires

How soon can I use my account?

As soon as you open your account and received your PIN, you can register with online banking and can start depositing money.

Is digital account opening journey a secure way to open an account?

Yes. Data security is our top priority. We do our best to make sure your personal data is protected, using physical, electronic and managerial measures to safeguard and secure your personal information.