Bill payment FAQs

• General bill payment using AXS
  
• Credit card payment using AXS
  
• Bill payment using online banking
• Bill Payment using Mobile banking

HSBC participates as a Bill Payment Service Provider, which allows you to pay your HSBC's credit card Bills on AXS stations.

Visit website at http://www.axs.com.sg/ for a complete listing of AXS Stations and other AXS services provided in Singapore.

Payment can be made via NETS ATM card at the AXS Stations.

With a NETS ATM card, you can make payments up to your daily withdrawal limit on your account.

The minimum amount for credit card bill payment is S$5.

No charges are levied on HSBC's credit card bill payments made through AXS stations.

The cut off time for weekdays is 3pm. If you make a payment before 3pm, the transaction will be processed on the same working day. However, if you make a payment after 3pm, HSBC will process it the next working day.

Please note that payments on weekends/public holidays will be processed the next working day.

Yes. At the Multi-Payment Summary page, you can choose eReceipt and enter your e-mail address and a confirmation will be sent to you after you have successfully completed your credit card.

No. Currently, AXS Stations are only able to accept payments made with NETS ATM cards.

The AXS Stations are situated in high traffic areas such as shopping centres, neighbourhood centres, petrol stations, residential areas, office buildings, convenient stores and many more. For a complete list of locations, please visit www.axs.com.sg

Yes. All outstanding payments are accumulative and you can make outstanding payments via AXS Station.

Yes, you can make minimum or partial payments for your credit card bills. 

Yes, you can manually enter your credit card number.

Since the 'Bill Account Number' varies across different billing organizations, please refer to the document for more details. Please use UPPERCASE for an alphanumeric bill account number, eg. A12345B.

Log on to HSBC Singapore app and follow these steps to make payment:

1. Tap on 'Pay and Transfer' and tap on 'Pay a bill' then select the account you want to make payment from.
2. Select a bill payee from the list and tap on 'Continue' and then 'Confirm'
3. Enter the amount and tap on 'Continue'.
4. Review the information and tap on 'Confirm'.

Log on to HSBC Singapore app and follow these steps to add new bill payee and make payment:

1. Tap on 'Pay and Transfer' and tap on 'Pay a bill' then select the account you want to make payment from.
2. Tap on 'Add a new biller' to add a new bill payee.
3. Search and select the billing organisation you wish to make payment to.
4. Enter all the details for respective biller as shown on the screen and then tap on 'Continue'.
5. Enter the amount and tap on 'Continue'.
6. Review your payment details and tap on 'Confirm'.

No, we do not offer set-up of future-dated or recurring Pay Bills.

The maximum per transaction limit is SGD9,999.99 for bill payments made via HSBC Singapore app. However, some billing organisations may have different per transaction limit. The maximum and minimum payment limits will be shown to you on the front-end screen at the time of bill payment via the app.

If you want to send a payment that's more than SGD9,999.99, please send in multiple transactions on the same calendar date.

Please note that there is a maximum per day limit of SGD50,000 for pay bills. You can manage online transfer and payment limits via HSBC Online Banking.