Statements

• Accessing your statements
• Troubleshooting
• Investment Account & Wealth Statements

Once you've registered for digital banking, you can view, download, or print your statements for the last 12 months securely through the HSBC Singapore App or Online Banking. Statements older than 12 months, and statements for deactivated credit cards (e.g. lost, stolen, cancelled, blocked) aren’t available via digital banking. You can chat with us via the app or call our hotline for help, and we can share these with you via email or paper one-off. Fees may apply. 

We no longer send encrypted statements and advices by email for current and savings accounts, investment accounts, mortgages and loans. These  statements can be reviewed as digital statements on the HSBC Singapore app and/or Online Banking, or can be sent to you by mail through paper statements (subject to fees).

Credit card statements are an exception;  we continue to send encrypted credit card statements by email. If you currently receive credit card statements by email, there’s no change to how you receive them although the password format is updated to not use your personal information for encryption. 

If you're a Joint-AND customer, please note your statements will be sent by post to your registered mailing address. 

If you prefer paper statements, you can opt in by calling our customer service hotline (paper statement fees will apply; please refer to Fees and Charges Tariff Document). 

We’ll send you a push notification and email when your statement is ready. Please make sure your email address is up to date with us and opt in for mobile push notifications

Please refer to the Fees and Charges Tariff document (PDF)

Statement delivery for joint OR accounts depends on each account holder’s preference:

• Both account holders choose paper statements: Only one paper statement will be sent to the nominated joint address.
• Both account holders choose eStatements: Both will receive eStatements.
• One account holder chooses eStatements, the other chooses paper statements (and vice versa): The account holder choosing eStatements can access their statements via the HSBC Singapore App and/or Online Banking. A joint paper statement will also be sent to the nominated joint address.

To request statements older than 12 months, please chat with us via the HSBC Singapore app or call our customer service hotline. We’ll help retrieve and send the statements you need, subject to availability and our record-retention period.

Statements for deactivated credit cards (for example, cards reported lost, stolen, cancelled, permanently blocked) aren’t available in the HSBC Singapore App or Online Banking.

To request these statements, please chat with us via the HSBC Singapore App or call our customer service hotline. We’ll help retrieve and send the statements you need, subject to availability and our record-retention period (older statements may not be retrievable).

If you still can’t open the statement, your statements for the last 12 months are available by default on the HSBC Singapore app and/or online banking, where you can view, download or print them securely.

Alternatively, try using an up-to-date PDF reader (e.g. the latest Adobe Acrobat Reader). If the issue continues, chat with us via the HSBC Singapore App or call our customer service hotline for help.

Please chat with us via the HSBC Singapore App or call our customer service hotline for help. We will verify your details and arrange for a replacement statement if required.

For security purpose the Bank has masked certain information in email statement. However you can retrieve the unmasked statements via Online banking.

You’ll receive an email and/or mobile push notification from us when your new statement is ready. You can then log in to the HSBC Singapore app or Online Banking to view, download or print it securely.

Paper statements are sent to your registered mailing address. If you’d like them sent to a different address, please update your mailing address in the HSBC Singapore app

You can choose one of the following options:

1. Complete and submit the hardcopy eStatement enrollment form at any of our local branches.
2. Download the form from our website www.hsbc.com.sg/ways-to-bank/electronic-statements/
   
3. For Online banking registered customers, you can enroll via Online banking under Statements & Advices then Credit Card eStatement Setup page.
4. Call our contact centre on 1800-4722 669.
   

To protect your information, your email address can only be submitted through secured channels. You can do any of the following:

1. Mail a hard copy form with your signature.
2. For Online banking registered customers, update information through the "update email address" option in Online banking (choose Statements & Advices then Credit Card eStatement Setup page) or through the Online banking secured email.

Please call our contact centre on 1800-4722 669 for assistance.

Please sign up for credit card email eStatement again.

This is a legitimate email from HSBC.

As part of our service enhancement and governance framework, investment statements will be sent directly to clients. This ensures timely delivery of account information and provides greater transparency and consistency in client communications.

Yes. Your RM remains your primary point of contact for investment reviews, portfolio discussions, and banking needs. The change only affects how statements are delivered.

Once your investment account is closed, you will no longer be able to access statements online. Your final statement will be sent by post to the most recent correspondence address we hold, so please ensure your address is up to date before requesting account closure to avoid any delay.    

No, wealth portfolio lending/Lombard lending is classified as a banking account, so it does not appear in your investment statement. Instead, you’ll find its balance and transactions in your Composite Statement.