Benefits
Switching to electronic statement has many benefits. Besides going green, you also enjoy:
- timely delivery with no worry of postage delays
- convenience to review your statements at any time
- peace of mind with statements delivered securely
Plus, electronic statements are free of charge.
Statement preference
There are 2 types of electronic statements available for you:
Email statement
The statement is encrypted and sent directly to your inbox. To view the statement, simply follow the steps in the email to retrieve your unique password and unlock the statement.
E-statement
Your monthly statement for the last 12 months can be viewed on the HSBC Singapore Mobile Banking app or in online banking. Simply log on and you can conveniently view your statements. You can even save a copy for future reference. To download the app, just scan the QR code below.
If you don’t have online banking, you can find out how to register.
Watch this video to see how easy it is to retrieve your statements via the app.
Apply now
To sign up for email statements, download and complete the forms to receive credit card statements and/or banking, loan and investment account statements.
If you need to update your registered email address with HSBC, you can:
- log on to online banking, select 'Personal details' and update the email address field
- allow HSBC to retrieve it via Myinfo
- visit any of our branches
- complete the Change of personal particulars form and mail it back to us
Paper statements
As part of our ongoing sustainability efforts:
- From 1 July 2023 onwards, we began charging a monthly paper statement fee of USD2 / SGD2 for customers who opt to receive paper statements for their deposit accounts
- From 1 July 2024 onwards, we'll charge a monthly paper statement of USD2 / SGD2 (USD2.18 / SGD2.18, inclusive of GST) per account for customers who opt to receive paper statements for their credit card accounts
We encourage you to join our continued efforts in being more environmentally sustainable. But if you prefer to keep receiving paper statements, you can submit a request using the following forms:
- Choose paper statements – credit card accounts
- Choose paper statements – banking, loan and investment accounts
You can also learn more about these fees by visiting the following FAQs:
We work with some industries which emit significant amounts of greenhouse gas. But we’ve also put a strategy in place to reduce our own emissions, and to help our customers reduce theirs. For more information about our climate strategy, please visit our sustainability page.