Digital Statements

We no longer send encrypted statements and advices by email for current and savings accounts, investment accounts, mortgages and loans. These  statements can be reviewed as digital statements on the HSBC Singapore app and/or Online Banking, or can be sent to you by mail through paper statements (subject to fees).

Credit card statements are an exception; we continue to send encrypted credit card statements by email. If you currently receive credit card statements by email, there’s no change to how you receive them although the password format has been updated to not use your personal information for encryption. 

If you're a Joint-AND customer, please note your statements will be sent by post to your registered mailing address. You won't be charged a fee for Joint-AND paper statements.

We encourage you to join our continued efforts in being more environmentally sustainable. If you prefer to receive paper statements, you can contact our customer service hotline to make the request (fees apply). The applicable paper statement fee will be debited from your account/card on a monthly basis.

Deposit accounts

• SGD-denominated Current/Savings accounts: Fee of SGD 2.00 per month. No GST applies.
• Foreign currency Current/Savings accounts: Fee of SGD 2.00 equivalent per month, converted using the Bank’s prevailing exchange rate at the time of charging. No GST applies.
• If you request paper statements for your deposit account(s), we’ll apply the same delivery preference to your Investment accounts, Mortgages and Personal Loans under the same customer profile. No additional paper statement fee applies for these products (including mortgage, personal loan and investment statements). This will not apply for credit cards, where you can choose a separate statement delivery preference.
• If you hold multiple deposit accounts in your sole name, we will only charge you paper statement fees once with respect to all your deposit accounts.  However, please note that the charges for paper statements in respect of a customer’s sole and joint accounts will be considered separately.
• For joint accounts: 

1. If you hold a joint-AND account, paper statements are the only available delivery option for that account. No paper statement fee will apply for your joint-and accounts.
2. If you hold a joint-OR account, statement delivery will be dependent on each account holder’s preference.
   1. If both account holders choose paper statements:  Only one paper statement will be sent to the nominated joint address.
   2. Both account holders choose digital statements : Both may access digital statement via the HSBC Singapore App and/or Online Banking.
   3. One account holder chooses digital statement while the other chooses paper statements : The account holder choosing digital statement can access their statements via the HSBC Singapore App and/or Online Banking. A joint paper statement will also be sent to the nominated joint address.

• Paper statement fee is waived for customers aged below 16 or above 66 (based on birthday month).

Credit cards

• SGD-denominated cards: SGD 2.00 per month per card account, inclusive of GST (SGD 2.18).
• USD-denominated cards: USD 2.00 per month per card account, inclusive of GST (USD 2.18).
• Paper statement fee is waived for customers aged below 21 or above 66 (based on birthday month).
• If you switch between paper and digital statements, the fee (if any) for that month depends on how your statement was delivered in that month.

For updated details on the applicable fees for paper statements, please refer to the Fees and Charges Tariff document (PDF)

You can also learn more about these fees by visiting the following FAQs:

• Deposit account paper statement fee FAQs
• Credit card paper statement fee FAQs

We work with some industries which emit significant amounts of greenhouse gas. But we’ve also put a strategy in place to reduce our own emissions, and to help our customers reduce theirs. For more information about our climate strategy, please visit our sustainability page.