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A woman is using her laptop outside; image used for HSBC Singapore eStatements

Switch to electronic statements today

Support us by going paperless and help save the planet.


Switching to electronic statement has many benefits. Besides going green, you also enjoy: 

  • timely delivery with no worry of postage delays 
  • convenience to review your statements at any time 
  • peace of mind with statements delivered securely

Plus, electronic statements are free of charge.

Statement preference

There are 2 types of electronic statements available for you:

Email statement 

The statement is encrypted and sent directly to your inbox. To view the statement, simply follow the steps in the email to retrieve your unique password and unlock the statement. 


Your monthly statement for the last 12 months can be viewed on the HSBC Singapore Mobile Banking app or in online banking. Simply log on and you can conveniently view your statements. You can even save a copy for future reference. To download the app, just scan the QR code below. 

If you don’t have online banking, you can find out how to register

Watch this video to see how easy it is to retrieve your statements via the app.

Left QR code, Download on the App Store; Right QR code, Get it on Google play.

Apply now

To sign up for email statements, download and complete the forms to receive credit card statements and/or banking, loan and investment account statements.

If you need to update your registered email address with HSBC, you can: 

  • log on to online banking, select 'Personal details' and update the email address field
  • allow HSBC to retrieve it via Myinfo 
  • visit any of our branches
  • complete the Change of personal particulars form and mail it back to us

Paper statements

As part of our ongoing sustainability efforts:

  • From 1 July 2023 onwards, we began charging a monthly paper statement fee of USD2 / SGD2 for customers who opt to receive paper statements for their deposit accounts
  • From 1 July 2024 onwards, we'll charge a monthly paper statement of USD2 / SGD2 (USD2.18 / SGD2.18, inclusive of GST) per account for customers who opt to receive paper statements for their credit card accounts

We encourage you to join our continued efforts in being more environmentally sustainable. But if you prefer to keep receiving paper statements, you can submit a request using the following forms:

You can also learn more about these fees by visiting the following FAQs:

We work with some industries which emit significant amounts of greenhouse gas. But we’ve also put a strategy in place to reduce our own emissions, and to help our customers reduce theirs. For more information about our climate strategy, please visit our sustainability page.

Frequently Asked Questions

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