Notices

As part of an industry-wide initiative led by Monetary Authority of Singapore, HSBC and all other banks in Singapore will stop clearing and processing SGD corporate cheques from 1 January 2027.

What does this mean for you

• If you've received SGD corporate cheques (e.g. from a business, employer or organisation), please deposit them by 31 December 2026 (subject to the applicable cut-off time). Cheques deposited after this date will be rejected
• If you own an HSBC SGD cheque book with bank code 7232, you won't be able to use it after 31 December 2026. If you've already issued cheques from this cheque book, please ensure the recipient deposits them by 31 December 2026 (subject to the applicable cut-off time)

Other ways to pay and get paid

Going forward, we recommend switching to our secure e-payment services such as PayNow, FAST, GIRO, MEPS+ or Electronic Deferred Payment (EDP / EDP+) on the HSBC Singapore app.

If you prefer physical cheques, you can request a replacement cheque book from us.

Need help?

Please refer to our FAQs for more information, including how to check the bank code.

Alternatively, you can contact us via these channels:

• HSBC Premier: +65 6227 8889
• HSBC Personal Banking: +65 6472 2669
• HSBC Singapore App: Go to Library (tap the 3 horizontal lines), scroll down to Help, and Select Chat with us

From 7 September 2026, our HSBC ATM and cash deposit machine at Serangoon Garden Branch will be unavailable until further notice to allow the renovation works to progress.

During the closure, you can bank easily on the go via HSBC Singapore App or HSBC Online Banking.

Our HSBC ATM at NEX (23 Serangoon Central, #B1-K7, Singapore 556083) is also available to support your day-to-day transactions.

Alternatively, cash withdrawal service is available via the ATM5 network across Singapore.

For more details on our ATMs, visit HSBC website

> Find a branch

From 12 August 2026, in line with new SWIFT requirements, customers must provide the payee’s city and country if these details are missing from the payee's address to ensure international payments are processed successfully. Find out more

From August 2026, we’ll gradually roll out an update that lets supplementary cardholders approve 3D Secure (3DS) online card purchases in the HSBC Singapore app.

To approve using the app, you'll need:

• a current or savings account, or a primary credit card, and
• to be registered for mobile banking

If you can’t access the app, you can still approve these purchases using an SMS one-time password (OTP).

We'll be updating HSBC marketing preferences to cover email, social media and other digital channels. This will take effect on 12 August 2026 for new customers and 15 October 2026 for existing customers who’ve consented to email marketing, unless they opt out. Learn more.

From 10 August 2026, credit card payment services will no longer be available at the counters at all wealth centres / branches. You can still make your payment easily via the HSBC Singapore app, ATMs and MFMs (Multi-Function Machines). If you need further assistance with the above, please approach a member of our staff at the wealth centre / branches.

From 30 June 2026, credit card cash advances services will no longer be available over the counter at all wealth centres / branches. You can still get a cash advance using your HSBC credit card and PIN at ATMs or MFMs (Multi-Function Machines). Forgot your PIN? Request it via the HSBC Singapore app chat, our customer service hotline, or at any branch.

From July 2026, new versions of the HSBC Singapore app will no longer be supported on Apple iOS 15 or below and Android Operating System 10 or below. To continue using the app, please update your device operating system to iOS 16 or aOS 11 and above.

With effect from 1 June 2026, we will be updating Clause 2.1 of the HSBC Premier Terms & Conditions to reflect the eligibility criteria for HSBC Premier by Salary.

Customers can qualify for HSBC Premier if they have a recurring crediting arrangement meeting a minimum amount in their account, for a 12-month period commencing in the month after their account is opened. After this period, they’ll need to hold a minimum HSBC Premier Total Relationship Balance.

The above changes will not affect existing Premier customers, and will only apply to new customers that enroll for HSBC Premier from 1 June 2026.

Please refer to HSBC Premier Terms & Conditions for further details.

The current 1% p.a Everyday+ Bonus Interest will be removed effective 1st July 2026. Refer to HSBC Everyday Global Account for more details. 

Effective from 1 July 2026, the prevailing interest rate for HSBC Everyday Global Account will be revised from 0.05%p.a. to 0.01%p.a. Learn more about SGD deposit interest rates.

From 15 June 2026 onwards, you can access up to 12 months of statements and / or advices more securely and conveniently via the HSBC Singapore App and / or Online Banking.

Email statements of banking accounts, mortgage, personal loans, investment accounts and encrypted PDF advices will be discontinued.

If you currently receive credit card statements by email, you'll continue to do so. The password will be updated to improve security and will no longer use any personal information. Please refer to your email statement for further details.

Effective 6 June 2026, masked payee full names will be displayed instead of payee nicknames in PayNow and EDP journeys. Check the relevant FAQs to learn more.

We're refreshing our HSBC Cards dining privileges and discontinuing the ENTERTAINER with HSBC Programme from 1 July 2026.

Existing cardholders can continue to enjoy the offers in the ENTERTAINER with HSBC app until 30 June 2026, after which the app will no longer be available. 

We won't be issuing new ENTERTAINER VIP membership keys for HSBC credit cardholders whose card account is opened on or after 30 April 2026.

Explore our other dining offers and curated experiences.

We're upgrading Serangoon Garden Branch to serve you better.

From 18 May 2026 to March 2027, the HSBC Serangoon Garden Branch will be temporarily closed while we carry out renovation works to enhance our facilities. Counter and cheque deposit services will be available until 12pm on 16 May 2026. Our ATM and cash deposit machines will remain available until further notice.

Continue your everyday banking with ease

During the closure, you can bank easily on the go via HSBC Singapore App or HSBC Online Banking. 

A new HSBC ATM at NEX (23 Serangoon Central, #B1-K7, Singapore 556083) will also be available from 24 April 2026 to support your day-to-day transactions. 

Alternatively, cash withdrawal service is available via the ATM5 network across Singapore. 

Alternatively, you can call us at the following hotlines:

• HSBC Premier: +65 6227 8889
• HSBC Personal Banking: +65 64722 669

We sincerely appreciate your understanding, and we look forward to welcoming you back to a refreshed space next year.

From 17 May 2026, you can no longer use FX Order Watch on HSBC Online Banking. Please use the HSBC Singapore app to continue managing your FX orders.

From March 2026, we'll be rolling out changes to how you receive notification alerts for Debit card & ATM Transaction — you will only receive alerts above your chosen alert threshold.

Next nearest HSBC ATM for International Wealth and Premier Banking customers:

• HSBC MBFC Wealth Centre (10 Marina Boulevard, Marina Bay Financial Centre Tower 2, #01-02, Singapore 018983)
• Singapore Land Tower (50 Raffles Place, Singapore Land Tower Level 1, Singapore 048623) – available from 6 March 2026

Cash withdrawal service is also available via ATM⁵ network across Singapore at your convenience. The HSBC Singapore app and HSBC online banking are also available for your banking needs, and you may call us at the following if you need further information.

• HSBC Premier: +65 6227 8889
• HSBC Personal Banking: +65 64722 669

We sincerely appreciate your understanding and look forward to serving you at our new and refreshed HSBC Wealth Centers coming this year.

In celebration of Lunar New Year, our branches will be closing earlier at 1:00pm on 16 February 2026, and remain fully closed on the public holidays of 17 and 18 February. We will resume regular operating hours from 19 February 2026. 

Our mobile app, online banking, and ATMs remain available during this period.

Lunar New Year notes exchange service

The LNY notes exchange service starts from 3 February 2026 to 16 February 2026.

Our counter operating hours and exchange limits are as follows:

Counter operating hours

Monday to Friday: 9:30am to 3:30pm

Saturday: 9:30am to 12pm

Please note that there are limited daily stocks for new notes.

Notes reservations are only for Premier Elite and Private Banking customers. Please refer to Frequently Asked Questions for more information.

HSBC branches will be operating business as usual on 31 December 2025.

All self-service facilities such as HSBC ATM, MFM and Quick Cheque Deposit will remain available during this period.

For more information, please visit our website at https://www.hsbc.com.sg/ways-to-bank/branch. Alternatively, you may also call us on 1800-HSBC NOW (4722 669).

Lastly, we would like to take this opportunity to wish you a Merry Christmas and a Happy New Year!

Effective from 31 December 2025, we will discontinue the HSBC Shell GO+ Programme.

All credit cards enrolled in the programme as of 31 December 2025 will be automatically switched to the HSBC Rewards Programme on 1 January 2026. You will earn HSBC Reward points on your eligible spend based on your card's benefits.  

If you make eligible spend in December and remain enrolled in the HSBC Shell GO+ programme as of 31 December 2025, you'll continue to receive your Shell GO+ Points in your Shell Asia account by 20 January 2026.

Effective from 1 January 2026, HSBC Singapore will cease the clearing and processing of the following payment services:

1. Foreign currency (FCY) and international cheque collections

• Non-USD cheques issued by banks within Singapore (e.g. EUR cheque drawn on DBS Singapore, GBP cheque drawn on UOB Singapore)
• Cheques in any currency drawn on banks outside of Singapore 

2. Issuance of USD demand drafts (DD)

This refers to USD-denominated cheques issued by HSBC Singapore for payment to an overseas payee. 

These changes are in line with industry-wide and bank-wide efforts to phase out paper-based payment instruments as digital payment adoption continues to grow.

Please note that any FCY or international cheque received on or before 1 January 2026 (before the applicable cut-off time) will continue to be processed within the usual service turnaround time of 4–6 weeks.

We encourage you to use our secure and convenient international payment services available on our Mobile Banking App for faster and more efficient transfers.

From December 2025, you can easily update your personal contact details (email/ contact number/address) via HSBC Singapore app. We will discontinue the service of updating contact details through our online banking and public website online form (Singpass Myinfo).

Please note the following changes for international funds transfers made via our Personal Internet Banking site and HSBC Singapore mobile app:

1. All transfers to Oman:

• An IBAN will be needed - this can be provided by your beneficiary’s bank
• Any current saved payees without an IBAN will no longer be valid and you'll need to set up a new payee with the requisite details to continue making payments

2. All transfers to Bulgaria:

• You'll no longer be able to send money in Bulgarian Lev (BGN)
• Your existing BGN payees won’t be available anymore
• To continue your transfers, you'll need to set up new payees with updated bank details

3. Transfers to HSBC accounts in Bahrain: 

• Arising from our transfer of the retail banking business in Bahrain, you'll no longer be able to send money to Bahrain using HSBC Global Money Transfers
• You can continue sending money to Bahrain by using 'International Transfer / Overseas Transfer'
• All existing payees will be removed, and you'll need to set up new payees with updated information

As part of our ongoing efforts to enhance efficiency through our digital and self-banking channels, we’ll be revising the operating hours of our personal banking hotline.

Starting 1 November 2025, our personal banking hotline will be available Monday to Friday from 9:00am to 9:00pm, closed on Saturday, Sunday and public holidays.

Our automated phone banking service will continue to be available 24/7, while our emergency hotline is accessible anytime for the following transactions:

• Transaction, payment verification
• Blocked online banking access
• Scam and fraud-related issues
• Lost and stolen cards

You can also conveniently access HSBC Singapore app and Online Banking to carry out a wide range of services anytime, anywhere:

• View account balances and transaction history
• Transfer funds locally and internationally
• Redeem from over 20,000 items with your consolidated credit card reward points
• Pay bills and manage standing instructions
• Update personal details securely
• Access a wide range of additional banking services

For more information and step-by-step guides, please visit our HSBC Singapore website > Banking > Digital Banking

Thank you for your understanding and continued support.

Effective from 1 November 2025, the HSBC Everyday+ Rewards Programme’s cashback on eligible GIRO transactions will be removed. 

For more information, please visit the Everyday Global Account page.

With effect from 1 November 2025, we will start charging SGD25 for telegraphic transfers in non-local currencies made via Online/Mobile Banking.

Telegraphic transfers in local currencies of certain payee destinations are eligible for SGD0 fee. These destinations include Australia, Canada, Hong Kong SAR, Japan, New Zealand, Switzerland, Eurozone, United Kingdom, and United States of America.

Our "Fee and Charges" document will be updated with these charges before 1 November 2025.  

Learn more about the revised fees for telegraphic transfers.

If you need further help, you may call the HSBC hotline on 1800-HSBC NOW (4722669) or +65 6-HSBC NOW (6-4722 669).

For applications submitted before 1 October 2025, the following income criteria will apply:

• At least SGD30,000 if you're a Singaporean or Permanent Resident
• Have an annual income of at least SGD40,000 if you're a self-employed and commission-based Singaporean or Permanent Resident
• Be able to provide a fixed deposit collateral of at least SGD10,000 if you don't meet the above income requirement

In addition to the minimum income and relationship balance requirements, the bank may, at its discretion, take into consideration the applicant’s overall financial standing, creditworthiness, employment and other relevant factors in assessing eligibility.

To apply for a secured credit card, you must have a Total Relationship Balance (TRB) of at least SGD50,000 which includes a minimum fixed deposit of SGD10,000 committed to your secured credit card. 

TRB refers to the total value of your deposits, investments, and insurance with us, calculated based on the average monthly balance over the last 3 months.

Due to a recent policy change by Chinese telecom providers, some Short Message Service (“SMS”) messages to +86 mobile numbers may be blocked.

To avoid missing important notifications from us, please download the HSBC Singapore App and turn on push notifications in 4 simple steps:

1. Log on to the HSBC Singapore app
2. Tap on the top right ‘Library' menu icon
3. Tap on the bell icon 
4. Tap on ‘Turn on notifications’ to view in-app notifications

We will be amending our fees and charges with effect from 15 May 2025. Learn more about the revised fees and charges.

Our HSBC Plaza Singapura branch will cease operations on 1 March 2025, 12pm. All branch banking services will be unavailable thereafter.

Customers who require over the counter banking services, account opening, investment – related services as well as ATM services can continue to visit any of our HSBC branches.

Next nearest HSBC ATM: Midpoint Orchard (220 Orchard Road #01-K1 Singapore 238852)

Cash withdrawal service is also available via atm5 network across Singapore at your convenience.

The HSBC Singapore app and HSBC Online Banking are also available for your banking needs, and you may call us at 1800-HSBC NOW (4722 669) if you need further information.

We sincerely appreciate your understanding and look forward to serving you at our new and refreshed HSBC Wealth Centres coming this year.