Getting started

What mobile banking apps does HSBC Singapore have?

There are currently three HSBC mobile banking apps available for Singapore customers, namely the HSBC Mobile Banking app, HSBC Singapore app and HSBC QuickFX app.

What are the differences between the three mobile banking apps?

HSBC Mobile Banking app allows you to access, manage and transact on your local and international accounts, as well as perform transactions such as fund transfers, bill payments and FX Order Watch. Read more about the features available here

HSBC Singapore app has been upgraded to provide a faster and secure mobile banking experience. Log on with biometrics or 6-digit PIN, view all your HSBC local and global accounts in a single view and send money instantly with PayNow and Scan and Pay. Read more about the features available here

HSBC QuickFX app is the first-ever FX specialised mobile app that draws on the strengths of our wide global network and FX research capabilities, bringing you a comprehensive suite of professional FX solutions and benefits. Read more about the features available here.

Please refer below for the icons of the three mobile banking apps:

HSBC Mobile Banking app icon
HSBC Mobile Banking app
HSBC Singapore app icon
HSBC Singapore app
HSBC QuickFX app icon
HSBC QuickFX app

How do I access the mobile banking apps?

For iOS users, you can download any of the three apps from Apple App Store. For Android users, you can download them from Google Play. The apps are applicable to the following devices respectively.

App name and availability
App Name Apple iPhones
Android Smartphone
HSBC Mobile Banking app
iOS 9.0 or later
Android 4.2 and later
HSBC Singapore app
iOS 10.3 or later
Android 5.0 or later
HSBC QuickFX app
iOS 10.3 or later
Android 5.0 or later
App name and availability
App Name HSBC Mobile Banking app
Apple iPhones
iOS 9.0 or later
Android Smartphone
Android 4.2 and later
App Name HSBC Singapore app
Apple iPhones
iOS 10.3 or later
Android Smartphone
Android 5.0 or later
App Name HSBC QuickFX app
Apple iPhones
iOS 10.3 or later
Android Smartphone
Android 5.0 or later

Do I have to pay any fee to download the mobile banking apps?

No, all three apps can be downloaded at no cost. There are also no bank charges for using them. Please be informed that mobile banking uses data transfers. Please check with your service provider regarding data charges that may apply.

Do I need to register for mobile banking?

No, you do not need to register. To access any of our mobile banking apps, please use your existing online
banking log on credentials. If you do not have online banking log on credentials, you may register for online
banking at www.hsbc.com.sg via your computer. Note that you need to be an existing HSBC customer in order to register for online banking.

How can I access other HSBC online banking functions that are currently not available via either mobile banking app?

You can access the full version of HSBC online banking by logging on through our website www.hsbc.com.sg via your computer.

Can I access mobile banking overseas?

Yes. Mobile banking is accessible anywhere as long as you have a connection to the internet via your mobile device. Please note that you may incur roaming data charges while overseas. Please check with your service provider for data charges that may apply.

If I have cancelled my HSBC online banking service, can I still access mobile banking?

No. The same security credentials (username and password) are used for both HSBC online banking and mobile banking. If your HSBC online Banking account is cancelled or dormant, you will not be able to access mobile banking.

Can I be logged in to HSBC online banking and mobile banking at the same time?

No, you will receive an error message if you try to log on to both HSBC online banking and mobile banking or both HSBC mobile banking apps at the same time.

What happens if I get locked out of HSBC mobile banking or forget my password?

Please access HSBC online banking using a computer and select the 'forgotten password' link. Should you need further assistance, please call us on 1800-HSBC NOW (4722 669) or +65 6472 2669 (overseas).

Can I exit HSBC mobile banking by closing the app or switching off my mobile phone?

These methods may not close the HSBC mobile banking session properly. For security reasons, please log off to close the session.

Mobile app features

What is HSBC Mobile Banking app?

HSBC Mobile Banking app allows you to access, manage and transact on your local and international accounts. Pay your bills, transfer money and see your account balances securely and easily on your smartphone or tablet with the HSBC Mobile Banking App.

How can I log in to my HSBC Mobile Banking app?

For easy and quick access, you can log on to your HSBC Mobile Banking app with your username and passwords. Additionally if you want to view sensitive details like account numbers, or carry out certain transactions, you will need to login with your security device instead.

How can I set up the HSBC Singapore app?

HSBC Singapore app uses the same username and password as your Online Banking. 

When you log on to the HSBC Singapore app for the first time, you will be asked to set up the HSBC Singapore app by entering:

  • the username you have been using for Online Banking;
  • the secondary password you have been using for Online Banking and the SMS activation code sent to the registered mobile number, or the security code generated from the security device.

After setting up the HSBC Singapore app and completing the verification, you can create a 6-digit PIN. You can always change your 6-digit PIN on the HSBC Singapore app, by going to Profile > Manage Security > Change PIN.

You can also enable the biometrics log on function. Go to Profile > Manage Security > Toggle the Touch ID / Face ID log on button > Click Set up Touch ID now / Enable Face ID now.

What are the differences between the HSBC Singapore app and the HSBC Mobile Banking app?

The bank is offering an enhanced HSBC Singapore app with the following features:

  • Check the details and transactions of your Current Accounts, Savings Accounts, Credit Cards, Loans, Investment and Global Accounts
  • Transfer with PayNow
  • Scan a SG QR code to initiate a PayNow Transfer and create a personalized QR code to receive payment and more.

On the existing HSBC Mobile Banking app, you can:

  • View your account balances and transaction history
  • Use Global View to monitor your eligible international HSBC deposit accounts
  • Perform PayNow/FAST transfers
  • Get real-time foreign exchange (FX) quotes before you make a transfer, or set your own target FX rate to receive alerts and/or convert funds automatically
  • Make time deposit placements
  • Add your HSBC credit card(s) directly to your Apple Wallet
  • Pay your telecommunication bills, utility bills and more

Note: Bill payments via HSBC Mobile Banking app are only applicable for saved payees. To add a new payee, please access HSBC online banking using your computer.

The upgrades made on the HSBC Singapore app are a part of a transition of features from the HSBC Mobile Banking app to the HSBC Singapore app. We have plans to add more features over the coming months and the HSBC Singapore app will become the primary mobile banking app for HSBC customers in Singapore.

During this period, HSBC Mobile Banking app will remain in service to support existing banking customers.

Are there different log on credentials for the HSBC Singapore app, the HSBC Mobile Banking app and HSBC QuickFX app?

All three apps use the same log on credentials as online banking.

In addition, the HSBC Singapore app provides a simplified and intuitive log on approach after initial set up and verification. You can create a 6-digit PIN or enable biometrics for future log on.

How do I access the HSBC Singapore app?

For iOS users, you can download the HSBC Singapore app from Apple App Store. For Android users, you can download the HSBC Singapore app from Google Play.

If you are a current user of the HSBC Singapore app, you will be prompted a message asking you to visit the Apple App Store / Google Pay to update the app. If you have set auto-update for apps, the HSBC Singapore app will be updated automatically to the latest version.

Can I use the HSBC Singapore app if my device is jailbroken or rooted?

A device that has been jailbroken or rooted may be less secure and we advise you not to use the HSBC Singapore app on such a device. If the app detects a device has been modified in this way then you may see a warning and may prevent you accessing the app on the modified device.

When setting up my mobile device with the HSBC Singapore app, I am shown a message saying I have too many wrong attempts of passwords. What can I do?

When you verify yourself by secondary password and SMS activation code, after more than three wrong attempts at the secondary password, your password will be temporarily locked. You have to log on to Online Banking to unlocking the password by entering secondary password as well as your date of birth.

When setting up my mobile device with the HSBC Singapore app, I am prompted a message saying I have too many wrong attempts of security code. What can I do?

When you verify yourself by security code and after more than three entries of wrong security code, your security code will be temporarily locked. You have to log on to Online Banking for unlocking the security code by entering security code as well as your date of birth.

When logging on to the HSBC Singapore app, I am prompted that I have too many wrong attempts of 6-digit PIN. What can I do?

When you have input the 6-digit PIN incorrectly for more than 3 times, you will be prompted a message which requires you to reset your 6-digit PIN with your Online Banking log on credentials. 

To reset the 6-digit PIN, you have to verify yourself by either one of the authentication methods, which are a) secondary passwords and SMS activation code, or b) security code.

Once the verification is completed, you can create a new 6-digit PIN which you will use to log on to the app going forward.

Can I use Touch ID, Fingerprint ID or Face ID to log on to the HSBC Singapore app?

Once you have set up your mobile device, the 6-digit PIN and logged on for the first time using your 6-digit PIN, you will be suggested to activate Touch ID, Fingerprint ID or Face ID for future log on if your device is supported.

How can I view the account details such as the transaction history of a specific account?

To view the account details on the HSBC Singapore app, you can tap the preferred account on the account list under the Home tab. Then you will see the account details of the selected account.

How can I view the Global Accounts?

On the Home tab, you can view the balances of your Global Accounts. When you tap on any Global Accounts, you will be asked to view details of the particular Global Account by visiting the Online Banking of that particular country.

How can I view the transaction history of my credit card accounts?

To view the credit card transaction history on the HSBC Singapore app, you can tap the preferred credit card account on the Account List in the Home tab. Then click the Transaction tab. Transaction records for up to 2 months will be displayed.

What should I do if I want to change / upgrade the mobile phone on which I have set up the HSBC Singapore app?

On any device with the HSBC Singapore app set up, you can select “Remove device” for the particular device that will no longer in use under Manage Devices in Profile tab. Deleting the HSBC Singapore app from your device will not de-register the HSBC Singapore app from the device automatically.

We also recommend you to reset the phone which you no longer use to factory settings to protect your privacy.

What should I do if my mobile device with the HSBC Singapore app set up is lost or stolen?

You can remove the lost or stolen device under Manage Devices in Profile tab, using the HSBC Singapore app on any other device that you have set up our app on. If you subsequently find your old phone and want to use it to access the HSBC Singapore app again, you will need to set up the mobile device and go through the registration again.

Why is the In-App feedback feature not working?

In order to use the In-App feedback feature, you need to set up your mailbox on your device. Follow the following steps based on the type of device you use and try the In-App feature again.

iPhone Users

  1. Go to Settings > Passwords & Accounts, then tap Add Account
  2. Tap your email provider
  3. Enter your email address and password
  4. Tap Next and wait for Mail to verify your account
  5. Choose information from your email account, like Contacts or Calendars that you want to see on your device.
  6. Tap Save

Android Users

  1. Open your email client
  2. Enter your full email address and password
  3. For the Account type, select IMAP
  4. Under the Incoming server settings
    1. Enter your full email address as the username
    2. Enter your password
    3. Enter either of imap.gmail.com | imap-mail.outlook.com | outlook.office365.com | imap.mail.yahoo.com (For Yahoo Mail) | plus.impa.mail.yahoo.com (For Yahoo Mail Plus)
    4. Enter 993 for the port
  5. Under the Outgoing server settings
    1. Enter your full email address as the username
    2. Enter your password
    3. Enter either of smtp.gmail.com | smtp-mail.outlook.com | smtp.office365.com | smtp.mail.yahoo.com (For Yahoo Mail) | plus.smtp.mail.yahoo.com (For Yahoo Mail Plus)
    4. Enter 465 for the port
  6. Click Next and select your desired account option and click Next

Biometric authentication

What type of biometric authentication is available for HSBC Singapore app?

iOS users: You can log on to HSBC Singapore app using Touch ID1 or Face ID2.

Android users: You can log on to HSBC Singapore app using Fingerprint ID3

  1. Touch ID is supported on Apple iPhone 5S or above
  2. Face ID is supported on Apple iPhone X, iPhone XS, iPhone XS Max and iPhone XR
  3. Fingerprint ID: If your device OS is Android 8.0 and above, you will be able to use Fingerprint ID unless your device is deemed unsecure by the app.

Is Touch ID / Fingerprint ID / Face ID safe?

Only fingerprints and facial maps stored on your device can be used to access the app. Your biometric data will not be stored in the HSBC Singapore app or otherwise retained by HSBC. For security reasons we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

How can I enable or disable my Touch ID / Fingerprint ID / Face ID for the HSBC Singapore app?

Once you have set up your mobile device, the 6-digit PIN and logged on for the first time using your 6-digit PIN, you will be suggested to activate Touch ID, Fingerprint ID or Face ID for future log on if your device is supported. You can disable biometric log on in the “Manage Security” which can be accessed through the “Profile tab”.

What happens if I change my Touch ID / Fingerprint ID / Face ID settings?

If you change your fingerprint/face settings on your device or update your fingerprint/face records on your device, you will need to confirm your fingerprint/facial map again the next time you log onto the HSBC Singapore app.

If my fingerprint / face is not recognized, can I still log on to HSBC Singapore app?

Yes, you can still log on with your 6-digit PIN. You can, at any time, choose between using either biometrics or the 6-digit PIN to log on.

Can someone else log on to the HSBC Singapore app if their biometrics is stored on my device?

When you enable biometric log on in the HSBC Singapore app, any kind of biometrics stored on your device can be used to log on to the HSBC Singapore app. You can always add or remove biometrics from your device’s settings menu. For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

My siblings and I look alike very much. Are they able to log on to my HSBC Singapore app using Face ID?

The probability of a false match using Face ID is dependent on certain circumstances, such as for twins or siblings who look alike or adolescents, and if "Require Attention for Face ID" function is disabled on your device settings. Please read the HSBC Singapore app Terms and Conditions carefully and accept the associated risks and consequences if you continue to enable the Face ID function. For security reasons, we recommend that you use your own biometric data to enable logon to your device (and not the biometric data of any other person).

Online security tips

Please click here for the full list of security tips.

HSBC QuickFX App FAQ

What is the HSBC QuickFX app and what can I do on it?

HSBC QuickFX app is the first-ever FX specialized mobile app from a bank. Tapping on our strength of wide global network and FX research capabilities, the app brings you a comprehensive suite of FX solutions and benefits. You can:

  • Move funds seamlessly between your HSBC accounts across 26 countries, including UK, USA, Australia, Hong Kong and Southeast Asia with Global Transfers.
  • Make payments and transfer funds to banks outside Singapore e.g. to pay for overseas education, properties and investments using the Worldwide Transfers.
  • Have control over your FX conversion rates by setting alerts or auto-conversions at your preferred rate with FX Order Watch.
  • Easily convert currencies and perform transfers between all your HSBC accounts worldwide and have a consolidated view of your currency balances.
  • Keep updated with the latest market developments to understand potential opportunities.
  • Add your preferred currency pairs and rates to the Watchlist and track your currency performance against the real-time market rates.
  • Manage your recent and past transactional activities more efficiently and use them as templates for future transactions.

How do I use the HSBC QuickFX app?

You can download the App for free from IOS or Google Play store. If you are an existing HSBC customer, you can log into the app using your HSBC Internet Banking user name and password.

How do I make currency conversions?

You will need an Everyday Global Account (EGA) to start currency conversions which can be opened via HSBC Internet Banking if you are an existing HSBC customer or at any HSBC branch if you are a new customer. You will receive an Everyday Global Debit Card upon opening your EGA which provides you with access to up to 11 different currencies* and make currency conversions using:

  1. “Domestic Transfer” at real-time competitive rates
  2. “Set your rate” at your own preferred rates

*Australian Dollar, Canadian Dollar, Euro, Japanese Yen, New Zealand Dollar, Pound Sterling, Swiss Franc, US Dollar, Hong Kong Dollar and Chinese renminbi (Offshore).

How do I use the HSBC Everyday Global Debit Card?

After you have performed a currency conversion within your EGA via the HSBC QuickFX app, you can make retail purchases, online shopping and cash withdrawal with no FX fee* using the HSBC Everyday Global Debit card.  If you are spending USD100 on your EGA debit card, we will just deduct USD100 from your EGA. It’s that simple, with no hidden charge. Please note that EGA Debit Card does not support Renminbi transactions.

*Applies to successful retail purchase, online shopping and cash withdrawal made via the 9 supported foreign currencies.

You can refer here for more information on Everyday Global Account Debit Card.

Contact us

By phone

HSBC Premier

+65 6227 8889

 

HSBC Advance

+65 6227 8886

 

HSBC Personal Banking

+65 6-HSBC NOW (4722 669)

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At an HSBC branch