Getting started

What mobile banking apps does HSBC Singapore have?

There are currently three HSBC mobile banking apps available for Singapore customers, namely the HSBC Mobile Banking app, HSBC Singapore app and HSBC QuickFX app.

What are the differences between the three mobile banking apps?

HSBC Mobile Banking app allows you to access, manage and transact on your local and international accounts, as well as perform transactions such as fund transfers, bill payments and FX Order Watch. Read more about the features available here

HSBC Singapore app has been upgraded to provide a faster and secure mobile banking experience. Log on with biometrics or 6-digit PIN, view all your HSBC local and global accounts in a single view and send money instantly with PayNow and Scan and Pay. Read more about the features available here

HSBC QuickFX app is the first-ever FX specialised mobile app that draws on the strengths of our wide global network and FX research capabilities, bringing you a comprehensive suite of professional FX solutions and benefits. Read more about the features available here.

Please refer below for the icons of the three mobile banking apps:

HSBC Mobile Banking app icon
HSBC Mobile Banking app
HSBC Singapore app icon
HSBC Singapore app
HSBC QuickFX app icon
HSBC QuickFX app

How do I access the mobile banking apps?

For iOS users, you can download any of the three apps from Apple App Store. For Android users, you can download them from Google Play. The apps are applicable to the following devices respectively.

App name and availability
App Name Apple iPhones
Android Smartphone
HSBC Mobile Banking app
iOS 9.0 or later
Android 4.2 and later
HSBC Singapore app
iOS 10.3 or later
Android 5.0 or later
HSBC QuickFX app
iOS 10.3 or later
Android 5.0 or later
App name and availability
App Name HSBC Mobile Banking app
Apple iPhones
iOS 9.0 or later
Android Smartphone
Android 4.2 and later
App Name HSBC Singapore app
Apple iPhones
iOS 10.3 or later
Android Smartphone
Android 5.0 or later
App Name HSBC QuickFX app
Apple iPhones
iOS 10.3 or later
Android Smartphone
Android 5.0 or later

Do I have to pay any fee to download the mobile banking apps?

No, all three apps can be downloaded at no cost. There are also no bank charges for using them. Please be informed that mobile banking uses data transfers. Please check with your service provider regarding data charges that may apply.

Do I need to register for mobile banking?

No, you do not need to register. To access any of our mobile banking apps, please use your existing online
banking log on credentials. If you do not have online banking log on credentials, you may register for online
banking at www.hsbc.com.sg via your computer. Note that you need to be an existing HSBC customer in order to register for online banking.

How can I access other HSBC online banking functions that are currently not available via either mobile banking app?

You can access the full version of HSBC online banking by logging on through our website www.hsbc.com.sg via your computer.

Can I access mobile banking overseas?

Yes. Mobile banking is accessible anywhere as long as you have a connection to the internet via your mobile device. Please note that you may incur roaming data charges while overseas. Please check with your service provider for data charges that may apply.

If I have cancelled my HSBC online banking service, can I still access mobile banking?

No. The same security credentials (username and password) are used for both HSBC online banking and mobile banking. If your HSBC online Banking account is cancelled or dormant, you will not be able to access mobile banking.

Can I be logged in to HSBC online banking and mobile banking at the same time?

No, you will receive an error message if you try to log on to both HSBC online banking and mobile banking or both HSBC mobile banking apps at the same time.

What happens if I get locked out of HSBC mobile banking or forget my password?

Please access HSBC online banking using a computer and select the 'forgotten password' link. Should you need further assistance, please call us on 1800-HSBC NOW (4722 669) or +65 6472 2669 (overseas).

Can I exit HSBC mobile banking by closing the app or switching off my mobile phone?

These methods may not close the HSBC mobile banking session properly. For security reasons, please log off to close the session.

Mobile app features

What is HSBC Mobile Banking app?

HSBC Mobile Banking app allows you to access, manage and transact on your local and international accounts. Pay your bills, transfer money and see your account balances securely and easily on your smartphone or tablet with the HSBC Mobile Banking App.

How can I log in to my HSBC Mobile Banking app?

For easy and quick access, you can log on to your HSBC Mobile Banking app with your username and passwords. Additionally if you want to view sensitive details like account numbers, or carry out certain transactions, you will need to login with your security device instead.

How does the HSBC Mobile Banking app differ from the HSBC Singapore app?

The HSBC Mobile Banking app is our core banking app globally. Generally speaking, it lets you carry out your day-to-day banking tasks on your global HSBC accounts. 

Find out more about the HSBC Mobile Banking app.

The HSBC Singapore app is our mobile banking app only available to Singapore customers. It also lets you carry out your day-to-day banking tasks. But it has a few different and additional features and helps you manage your accounts in Singapore. 

Find out more about the HSBC Singapore app.

How can I view the account details such as the transaction history of a specific account?

To view the account details on the HSBC Singapore app, you can tap the preferred account on the account list under the Home tab. Then you will see the account details of the selected account.

How can I view the Global Accounts?

On the Home tab, you can view the balances of your Global Accounts. When you tap on any Global Accounts, you will be asked to view details of the particular Global Account by visiting the Online Banking of that particular country.

Why is the In-App feedback feature not working?

In order to use the In-App feedback feature, you need to set up your mailbox on your device. Follow the following steps based on the type of device you use and try the In-App feature again.

iPhone Users

  1. Go to Settings > Passwords & Accounts, then tap Add Account
  2. Tap your email provider
  3. Enter your email address and password
  4. Tap Next and wait for Mail to verify your account
  5. Choose information from your email account, like Contacts or Calendars that you want to see on your device.
  6. Tap Save

Android Users

  1. Open your email client
  2. Enter your full email address and password
  3. For the Account type, select IMAP
  4. Under the Incoming server settings
    1. Enter your full email address as the username
    2. Enter your password
    3. Enter either of imap.gmail.com | imap-mail.outlook.com | outlook.office365.com | imap.mail.yahoo.com (For Yahoo Mail) | plus.impa.mail.yahoo.com (For Yahoo Mail Plus)
    4. Enter 993 for the port
  5. Under the Outgoing server settings
    1. Enter your full email address as the username
    2. Enter your password
    3. Enter either of smtp.gmail.com | smtp-mail.outlook.com | smtp.office365.com | smtp.mail.yahoo.com (For Yahoo Mail) | plus.smtp.mail.yahoo.com (For Yahoo Mail Plus)
    4. Enter 465 for the port
  6. Click Next and select your desired account option and click Next

Online security tips

Please click here for the full list of security tips.

HSBC QuickFX App FAQ

What is the HSBC QuickFX app and what can I do on it?

HSBC QuickFX app is the first-ever FX specialized mobile app from a bank. Tapping on our strength of wide global network and FX research capabilities, the app brings you a comprehensive suite of FX solutions and benefits. You can:

  • Move funds seamlessly between your HSBC accounts across 26 countries, including UK, USA, Australia, Hong Kong and Southeast Asia with Global Transfers.
  • Make payments and transfer funds to banks outside Singapore e.g. to pay for overseas education, properties and investments using the Worldwide Transfers.
  • Have control over your FX conversion rates by setting alerts or auto-conversions at your preferred rate with FX Order Watch.
  • Easily convert currencies and perform transfers between all your HSBC accounts worldwide and have a consolidated view of your currency balances.
  • Keep updated with the latest market developments to understand potential opportunities.
  • Add your preferred currency pairs and rates to the Watchlist and track your currency performance against the real-time market rates.
  • Manage your recent and past transactional activities more efficiently and use them as templates for future transactions.

How do I use the HSBC QuickFX app?

You can download the App for free from IOS or Google Play store. If you are an existing HSBC customer, you can log into the app using your HSBC Internet Banking user name and password.

How do I make currency conversions?

You will need an Everyday Global Account (EGA) to start currency conversions which can be opened via HSBC Internet Banking if you are an existing HSBC customer or at any HSBC branch if you are a new customer. You will receive an Everyday Global Debit Card upon opening your EGA which provides you with access to up to 11 different currencies* and make currency conversions using:

  1. “Domestic Transfer” at real-time competitive rates
  2. “Set your rate” at your own preferred rates

*Australian Dollar, Canadian Dollar, Euro, Japanese Yen, New Zealand Dollar, Pound Sterling, Swiss Franc, US Dollar, Hong Kong Dollar, Chinese renminbi (Offshore) and Singapore Dollar.

How do I use the HSBC Everyday Global Debit Card?

After you have performed a currency conversion within your EGA via the HSBC QuickFX app, you can make retail purchases, online shopping and cash withdrawal with no FX fee* using the HSBC Everyday Global Debit card.  If you are spending USD100 on your EGA debit card, we will just deduct USD100 from your EGA. It’s that simple, with no hidden charge. Please note that EGA Debit Card does not support Renminbi transactions.

*Applies to successful retail purchase, online shopping and cash withdrawal made via the 9 supported foreign currencies.

You can refer here for more information on Everyday Global Account Debit Card.

Contact us

By phone

HSBC Premier

+65 6227 8889

 

HSBC Advance

+65 6227 8886

 

HSBC Personal Banking

+65 6-HSBC NOW (4722 669)

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At an HSBC branch